(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer came prepared, and has all the necessary details
Agent has to make excuses for a known issue
Customer doesn’t have a model number
Very old device can’t be repaired or replaced, customer reacts poorly
Customer’s tech level clearly isn’t high enough to use product
Customer puts you on hold
Case was escalated to 3rd line 6 months ago, customer hasn’t heard anything since
Customer replied to noreply-email
Amazon makes their customer our problem
Customer calls 1 minute before lunch or end of shift
Mispronounced brand name
CRM crash!
Compatibility issues with third party app or product
Customer is very happy about the quality of our service / products during the first call
”Refurbished? I feel like I’m entitled to a brand new device!”
Customer thinks that warranty extends with every RMA
Customer tells his story once more, without mentioning that they already have an open case
Underwhelming escalation reply
Customer will take his business to our competition
“Can I order from you directly?”
Customer is unsettled by the fact that we don’t have last names
Defective device received in RMA
Customer called the wrong department
Free!Putting customer on hold, then realising that there’s nobody who can help
