(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer is unsettled by the fact that we don’t have last names
”Refurbished? I feel like I’m entitled to a brand new device!”
Customer puts you on hold
Compatibility issues with third party app or product
Customer calls 1 minute before lunch or end of shift
Case was escalated to 3rd line 6 months ago, customer hasn’t heard anything since
Customer called the wrong department
Customer’s tech level clearly isn’t high enough to use product
Customer tells his story once more, without mentioning that they already have an open case
Mispronounced brand name
Very old device can’t be repaired or replaced, customer reacts poorly
Agent has to make excuses for a known issue
Free!Putting customer on hold, then realising that there’s nobody who can help
Underwhelming escalation reply
Customer replied to noreply-email
Customer came prepared, and has all the necessary details
Customer thinks that warranty extends with every RMA
CRM crash!
Customer is very happy about the quality of our service / products during the first call
Defective device received in RMA
Amazon makes their customer our problem
Language or accent barrier
Customer will take his business to our competition
