This bingo card has 25 words: Mispronounced brand name, Customer doesn’t have a model number, Very old device can’t be repaired or replaced, customer reacts poorly, Customer’s tech level clearly isn’t high enough to use product, Compatibility issues with third party app or product, Defective device received in RMA, Case was escalated to 3rd line 6 months ago, customer hasn’t heard anything since, Underwhelming escalation reply, Customer tells his story once more, without mentioning that they already have an open case, Amazon makes their customer our problem, ”Refurbished? I feel like I’m entitled to a brand new device!”, Agent has to make excuses for a known issue, Free!Putting customer on hold, then realising that there’s nobody who can help, Customer puts you on hold, Customer will take his business to our competition, Customer came prepared, and has all the necessary details, Customer is unsettled by the fact that we don’t have last names, Customer is very happy about the quality of our service / products during the first call, CRM crash!, Customer called the wrong department, Customer thinks that warranty extends with every RMA, Language or accent barrier, Customer replied to noreply-email, Customer calls 1 minute before lunch or end of shift and “Can I order from you directly?”.
LIFESCAN BRAND PROMOTION BINGO | Garmin | NETWORKING BINGO 2 | AOC/MMD Bingo | Keating
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