Someonehas techissues andhas to callhelpdeskLiz givesomeone the“are youkidding me”glare3 agentscall in sickonMondayA level 2agent has toleave theirdesk to helpan agentAn agentneeds anew officesupplyThere aremore than5 callswaitingAn agent hasa phone callthat lastslonger than 30minutesYou seeVal forlonger than30 secondsSomebodyCriesOverheara level 2agent raisetheir voiceThere are15 callswaitingJason stopsby to seehow thingsare goingScott makesa messmakingeggsSomeonecallsRhiannon bythe wrongnameLiz forgetsthe juiceor cups onMondayYou overhearsomeone say“There’snothing wecan do”Floorwalkeris stumpedby an agent’squestionWarner askssomeone torepeatsomethingOne of thechildren beginsscreaming tothe point wherewe can hear itRhiannondrinks 4coffees ina dayAn agent endsup taking abreak morethan 10minutes lateOverhear anagent saying“Ma’am/Sirlisten”Rhiannonhidesunder herdeskYou hearsomeone explainthey cannot hearthe caller and askthem to speak upor take them offspeaker phoneYou get a callfrom an agentasking you tocome seethemPhone agentcomplains thatsomeonehung up onthemSomeoneneeds towalk awayfrom thephonesSomeonehas techissues andhas to callhelpdeskLiz givesomeone the“are youkidding me”glare3 agentscall in sickonMondayA level 2agent has toleave theirdesk to helpan agentAn agentneeds anew officesupplyThere aremore than5 callswaitingAn agent hasa phone callthat lastslonger than 30minutesYou seeVal forlonger than30 secondsSomebodyCriesOverheara level 2agent raisetheir voiceThere are15 callswaitingJason stopsby to seehow thingsare goingScott makesa messmakingeggsSomeonecallsRhiannon bythe wrongnameLiz forgetsthe juiceor cups onMondayYou overhearsomeone say“There’snothing wecan do”Floorwalkeris stumpedby an agent’squestionWarner askssomeone torepeatsomethingOne of thechildren beginsscreaming tothe point wherewe can hear itRhiannondrinks 4coffees ina dayAn agent endsup taking abreak morethan 10minutes lateOverhear anagent saying“Ma’am/Sirlisten”Rhiannonhidesunder herdeskYou hearsomeone explainthey cannot hearthe caller and askthem to speak upor take them offspeaker phoneYou get a callfrom an agentasking you tocome seethemPhone agentcomplains thatsomeonehung up onthemSomeoneneeds towalk awayfrom thephones

TL BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Someone has tech issues and has to call helpdesk
  2. Liz give someone the “are you kidding me” glare
  3. 3 agents call in sick on Monday
  4. A level 2 agent has to leave their desk to help an agent
  5. An agent needs a new office supply
  6. There are more than 5 calls waiting
  7. An agent has a phone call that lasts longer than 30 minutes
  8. You see Val for longer than 30 seconds
  9. Somebody Cries
  10. Overhear a level 2 agent raise their voice
  11. There are 15 calls waiting
  12. Jason stops by to see how things are going
  13. Scott makes a mess making eggs
  14. Someone calls Rhiannon by the wrong name
  15. Liz forgets the juice or cups on Monday
  16. You overhear someone say “There’s nothing we can do”
  17. Floorwalker is stumped by an agent’s question
  18. Warner asks someone to repeat something
  19. One of the children begins screaming to the point where we can hear it
  20. Rhiannon drinks 4 coffees in a day
  21. An agent ends up taking a break more than 10 minutes late
  22. Overhear an agent saying “Ma’am/Sir listen”
  23. Rhiannon hides under her desk
  24. You hear someone explain they cannot hear the caller and ask them to speak up or take them off speaker phone
  25. You get a call from an agent asking you to come see them
  26. Phone agent complains that someone hung up on them
  27. Someone needs to walk away from the phones