You hearsomeone explainthey cannot hearthe caller and askthem to speak upor take them offspeaker phoneLiz forgetsthe juiceor cups onMondayA level 2agent has toleave theirdesk to helpan agentAn agentneeds anew officesupplyThere aremore than5 callswaitingSomeonecallsRhiannon bythe wrongnameYou overhearsomeone say“There’snothing wecan do”Warner askssomeone torepeatsomethingYou seeVal forlonger than30 seconds3 agentscall in sickonMondayOne of thechildren beginsscreaming tothe point wherewe can hear itThere are15 callswaitingScott makesa messmakingeggsSomebodyCriesRhiannondrinks 4coffees ina dayOverhear anagent saying“Ma’am/Sirlisten”Overheara level 2agent raisetheir voiceAn agent hasa phone callthat lastslonger than 30minutesAn agent endsup taking abreak morethan 10minutes lateLiz givesomeone the“are youkidding me”glarePhone agentcomplains thatsomeonehung up onthemSomeonehas techissues andhas to callhelpdeskJason stopsby to seehow thingsare goingSomeoneneeds towalk awayfrom thephonesFloorwalkeris stumpedby an agent’squestionYou get a callfrom an agentasking you tocome seethemRhiannonhidesunder herdeskYou hearsomeone explainthey cannot hearthe caller and askthem to speak upor take them offspeaker phoneLiz forgetsthe juiceor cups onMondayA level 2agent has toleave theirdesk to helpan agentAn agentneeds anew officesupplyThere aremore than5 callswaitingSomeonecallsRhiannon bythe wrongnameYou overhearsomeone say“There’snothing wecan do”Warner askssomeone torepeatsomethingYou seeVal forlonger than30 seconds3 agentscall in sickonMondayOne of thechildren beginsscreaming tothe point wherewe can hear itThere are15 callswaitingScott makesa messmakingeggsSomebodyCriesRhiannondrinks 4coffees ina dayOverhear anagent saying“Ma’am/Sirlisten”Overheara level 2agent raisetheir voiceAn agent hasa phone callthat lastslonger than 30minutesAn agent endsup taking abreak morethan 10minutes lateLiz givesomeone the“are youkidding me”glarePhone agentcomplains thatsomeonehung up onthemSomeonehas techissues andhas to callhelpdeskJason stopsby to seehow thingsare goingSomeoneneeds towalk awayfrom thephonesFloorwalkeris stumpedby an agent’squestionYou get a callfrom an agentasking you tocome seethemRhiannonhidesunder herdesk

TL BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You hear someone explain they cannot hear the caller and ask them to speak up or take them off speaker phone
  2. Liz forgets the juice or cups on Monday
  3. A level 2 agent has to leave their desk to help an agent
  4. An agent needs a new office supply
  5. There are more than 5 calls waiting
  6. Someone calls Rhiannon by the wrong name
  7. You overhear someone say “There’s nothing we can do”
  8. Warner asks someone to repeat something
  9. You see Val for longer than 30 seconds
  10. 3 agents call in sick on Monday
  11. One of the children begins screaming to the point where we can hear it
  12. There are 15 calls waiting
  13. Scott makes a mess making eggs
  14. Somebody Cries
  15. Rhiannon drinks 4 coffees in a day
  16. Overhear an agent saying “Ma’am/Sir listen”
  17. Overhear a level 2 agent raise their voice
  18. An agent has a phone call that lasts longer than 30 minutes
  19. An agent ends up taking a break more than 10 minutes late
  20. Liz give someone the “are you kidding me” glare
  21. Phone agent complains that someone hung up on them
  22. Someone has tech issues and has to call helpdesk
  23. Jason stops by to see how things are going
  24. Someone needs to walk away from the phones
  25. Floorwalker is stumped by an agent’s question
  26. You get a call from an agent asking you to come see them
  27. Rhiannon hides under her desk