An agent endsup taking abreak morethan 10minutes lateYou seeVal forlonger than30 secondsYou hearsomeone explainthey cannot hearthe caller and askthem to speak upor take them offspeaker phoneSomeonecallsRhiannon bythe wrongnameSomeonehas techissues andhas to callhelpdeskScott makesa messmakingeggsSomebodyCriesThere aremore than5 callswaitingLiz forgetsthe juiceor cups onMondayOne of thechildren beginsscreaming tothe point wherewe can hear itWarner askssomeone torepeatsomethingOverheara level 2agent raisetheir voiceYou get a callfrom an agentasking you tocome seethemAn agent hasa phone callthat lastslonger than 30minutesJason stopsby to seehow thingsare goingAn agentneeds anew officesupplyFloorwalkeris stumpedby an agent’squestionYou overhearsomeone say“There’snothing wecan do”A level 2agent has toleave theirdesk to helpan agentPhone agentcomplains thatsomeonehung up onthemRhiannonhidesunder herdeskThere are15 callswaitingLiz givesomeone the“are youkidding me”glare3 agentscall in sickonMondayOverhear anagent saying“Ma’am/Sirlisten”Rhiannondrinks 4coffees ina daySomeoneneeds towalk awayfrom thephonesAn agent endsup taking abreak morethan 10minutes lateYou seeVal forlonger than30 secondsYou hearsomeone explainthey cannot hearthe caller and askthem to speak upor take them offspeaker phoneSomeonecallsRhiannon bythe wrongnameSomeonehas techissues andhas to callhelpdeskScott makesa messmakingeggsSomebodyCriesThere aremore than5 callswaitingLiz forgetsthe juiceor cups onMondayOne of thechildren beginsscreaming tothe point wherewe can hear itWarner askssomeone torepeatsomethingOverheara level 2agent raisetheir voiceYou get a callfrom an agentasking you tocome seethemAn agent hasa phone callthat lastslonger than 30minutesJason stopsby to seehow thingsare goingAn agentneeds anew officesupplyFloorwalkeris stumpedby an agent’squestionYou overhearsomeone say“There’snothing wecan do”A level 2agent has toleave theirdesk to helpan agentPhone agentcomplains thatsomeonehung up onthemRhiannonhidesunder herdeskThere are15 callswaitingLiz givesomeone the“are youkidding me”glare3 agentscall in sickonMondayOverhear anagent saying“Ma’am/Sirlisten”Rhiannondrinks 4coffees ina daySomeoneneeds towalk awayfrom thephones

TL BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. An agent ends up taking a break more than 10 minutes late
  2. You see Val for longer than 30 seconds
  3. You hear someone explain they cannot hear the caller and ask them to speak up or take them off speaker phone
  4. Someone calls Rhiannon by the wrong name
  5. Someone has tech issues and has to call helpdesk
  6. Scott makes a mess making eggs
  7. Somebody Cries
  8. There are more than 5 calls waiting
  9. Liz forgets the juice or cups on Monday
  10. One of the children begins screaming to the point where we can hear it
  11. Warner asks someone to repeat something
  12. Overhear a level 2 agent raise their voice
  13. You get a call from an agent asking you to come see them
  14. An agent has a phone call that lasts longer than 30 minutes
  15. Jason stops by to see how things are going
  16. An agent needs a new office supply
  17. Floorwalker is stumped by an agent’s question
  18. You overhear someone say “There’s nothing we can do”
  19. A level 2 agent has to leave their desk to help an agent
  20. Phone agent complains that someone hung up on them
  21. Rhiannon hides under her desk
  22. There are 15 calls waiting
  23. Liz give someone the “are you kidding me” glare
  24. 3 agents call in sick on Monday
  25. Overhear an agent saying “Ma’am/Sir listen”
  26. Rhiannon drinks 4 coffees in a day
  27. Someone needs to walk away from the phones