Overhear anagent saying“Ma’am/Sirlisten”Rhiannondrinks 4coffees ina dayPhone agentcomplains thatsomeonehung up onthemA level 2agent has toleave theirdesk to helpan agentWarner askssomeone torepeatsomethingJason stopsby to seehow thingsare goingYou hearsomeone explainthey cannot hearthe caller and askthem to speak upor take them offspeaker phone3 agentscall in sickonMondayYou get a callfrom an agentasking you tocome seethemThere aremore than5 callswaitingScott makesa messmakingeggsAn agentneeds anew officesupplyOverheara level 2agent raisetheir voiceAn agent endsup taking abreak morethan 10minutes lateThere are15 callswaitingLiz givesomeone the“are youkidding me”glareSomebodyCriesAn agent hasa phone callthat lastslonger than 30minutesOne of thechildren beginsscreaming tothe point wherewe can hear itLiz forgetsthe juiceor cups onMondaySomeoneneeds towalk awayfrom thephonesYou overhearsomeone say“There’snothing wecan do”You seeVal forlonger than30 secondsSomeonecallsRhiannon bythe wrongnameSomeonehas techissues andhas to callhelpdeskFloorwalkeris stumpedby an agent’squestionRhiannonhidesunder herdeskOverhear anagent saying“Ma’am/Sirlisten”Rhiannondrinks 4coffees ina dayPhone agentcomplains thatsomeonehung up onthemA level 2agent has toleave theirdesk to helpan agentWarner askssomeone torepeatsomethingJason stopsby to seehow thingsare goingYou hearsomeone explainthey cannot hearthe caller and askthem to speak upor take them offspeaker phone3 agentscall in sickonMondayYou get a callfrom an agentasking you tocome seethemThere aremore than5 callswaitingScott makesa messmakingeggsAn agentneeds anew officesupplyOverheara level 2agent raisetheir voiceAn agent endsup taking abreak morethan 10minutes lateThere are15 callswaitingLiz givesomeone the“are youkidding me”glareSomebodyCriesAn agent hasa phone callthat lastslonger than 30minutesOne of thechildren beginsscreaming tothe point wherewe can hear itLiz forgetsthe juiceor cups onMondaySomeoneneeds towalk awayfrom thephonesYou overhearsomeone say“There’snothing wecan do”You seeVal forlonger than30 secondsSomeonecallsRhiannon bythe wrongnameSomeonehas techissues andhas to callhelpdeskFloorwalkeris stumpedby an agent’squestionRhiannonhidesunder herdesk

TL BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Overhear an agent saying “Ma’am/Sir listen”
  2. Rhiannon drinks 4 coffees in a day
  3. Phone agent complains that someone hung up on them
  4. A level 2 agent has to leave their desk to help an agent
  5. Warner asks someone to repeat something
  6. Jason stops by to see how things are going
  7. You hear someone explain they cannot hear the caller and ask them to speak up or take them off speaker phone
  8. 3 agents call in sick on Monday
  9. You get a call from an agent asking you to come see them
  10. There are more than 5 calls waiting
  11. Scott makes a mess making eggs
  12. An agent needs a new office supply
  13. Overhear a level 2 agent raise their voice
  14. An agent ends up taking a break more than 10 minutes late
  15. There are 15 calls waiting
  16. Liz give someone the “are you kidding me” glare
  17. Somebody Cries
  18. An agent has a phone call that lasts longer than 30 minutes
  19. One of the children begins screaming to the point where we can hear it
  20. Liz forgets the juice or cups on Monday
  21. Someone needs to walk away from the phones
  22. You overhear someone say “There’s nothing we can do”
  23. You see Val for longer than 30 seconds
  24. Someone calls Rhiannon by the wrong name
  25. Someone has tech issues and has to call helpdesk
  26. Floorwalker is stumped by an agent’s question
  27. Rhiannon hides under her desk