Mutedmemberand spokew/coworker15+minutecallApplicationstatus/loanapplicationObligatorylaugh @weird jokeby memberUnlocktelephonebankingComplaintaboutverificationNeed asupervisorbut they'rein a meetingGave amember acomplimentMembercomplimentedyouUnblockcard forFraudSupervisorcallForgotwhymembercalledPaymentviapaymentconsoleSent CEMto teamleadsTalkedmember outof supervisorcallI.T.ProblemPut onhold BYmemberHung upw/noanswerMisunderstoodmemberFeerefundSentDocuSigndocumentThreat totakemoneyelsewhereQuestionaboutpaycheckTravelnoteMembersays"thankyou"Open/closea shareOnlinebankingissueMade yousmile orlaughBlamed forsomethingnot in yourcontrolMutedmemberand spokew/coworker15+minutecallApplicationstatus/loanapplicationObligatorylaugh @weird jokeby memberUnlocktelephonebankingComplaintaboutverificationNeed asupervisorbut they'rein a meetingGave amember acomplimentMembercomplimentedyouUnblockcard forFraudSupervisorcallForgotwhymembercalledPaymentviapaymentconsoleSent CEMto teamleadsTalkedmember outof supervisorcallI.T.ProblemPut onhold BYmemberHung upw/noanswerMisunderstoodmemberFeerefundSentDocuSigndocumentThreat totakemoneyelsewhereQuestionaboutpaycheckTravelnoteMembersays"thankyou"Open/closea shareOnlinebankingissueMade yousmile orlaughBlamed forsomethingnot in yourcontrol

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Muted member and spoke w/coworker
  2. 15+ minute call
  3. Application status/loan application
  4. Obligatory laugh @ weird joke by member
  5. Unlock telephone banking
  6. Complaint about verification
  7. Need a supervisor but they're in a meeting
  8. Gave a member a compliment
  9. Member complimented you
  10. Unblock card for Fraud
  11. Supervisor call
  12. Forgot why member called
  13. Payment via payment console
  14. Sent CEM to team leads
  15. Talked member out of supervisor call
  16. I.T. Problem
  17. Put on hold BY member
  18. Hung up w/no answer
  19. Misunderstood member
  20. Fee refund
  21. Sent DocuSign document
  22. Threat to take money elsewhere
  23. Question about paycheck
  24. Travel note
  25. Member says "thank you"
  26. Open/close a share
  27. Online banking issue
  28. Made you smile or laugh
  29. Blamed for something not in your control