SentDocuSigndocumentPaymentviapaymentconsoleApplicationstatus/loanapplicationMembersays"thankyou"Hung upw/noanswerUnblockcard forFraudOpen/closea shareSupervisorcallThreat totakemoneyelsewhereOnlinebankingissueMisunderstoodmemberMade yousmile orlaughMembercomplimentedyouSent CEMto teamleadsComplaintaboutverificationMutedmemberand spokew/coworkerQuestionaboutpaycheckFeerefundBlamed forsomethingnot in yourcontrolNeed asupervisorbut they'rein a meeting15+minutecallTravelnoteTalkedmember outof supervisorcallI.T.ProblemGave amember acomplimentObligatorylaugh @weird jokeby memberForgotwhymembercalledUnlocktelephonebankingPut onhold BYmemberSentDocuSigndocumentPaymentviapaymentconsoleApplicationstatus/loanapplicationMembersays"thankyou"Hung upw/noanswerUnblockcard forFraudOpen/closea shareSupervisorcallThreat totakemoneyelsewhereOnlinebankingissueMisunderstoodmemberMade yousmile orlaughMembercomplimentedyouSent CEMto teamleadsComplaintaboutverificationMutedmemberand spokew/coworkerQuestionaboutpaycheckFeerefundBlamed forsomethingnot in yourcontrolNeed asupervisorbut they'rein a meeting15+minutecallTravelnoteTalkedmember outof supervisorcallI.T.ProblemGave amember acomplimentObligatorylaugh @weird jokeby memberForgotwhymembercalledUnlocktelephonebankingPut onhold BYmember

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sent DocuSign document
  2. Payment via payment console
  3. Application status/loan application
  4. Member says "thank you"
  5. Hung up w/no answer
  6. Unblock card for Fraud
  7. Open/close a share
  8. Supervisor call
  9. Threat to take money elsewhere
  10. Online banking issue
  11. Misunderstood member
  12. Made you smile or laugh
  13. Member complimented you
  14. Sent CEM to team leads
  15. Complaint about verification
  16. Muted member and spoke w/coworker
  17. Question about paycheck
  18. Fee refund
  19. Blamed for something not in your control
  20. Need a supervisor but they're in a meeting
  21. 15+ minute call
  22. Travel note
  23. Talked member out of supervisor call
  24. I.T. Problem
  25. Gave a member a compliment
  26. Obligatory laugh @ weird joke by member
  27. Forgot why member called
  28. Unlock telephone banking
  29. Put on hold BY member