Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Application status/loan application
2. Obligatory laugh @ weird joke by member
3. Open/close a share
4. Made you smile or laugh
5. Online banking issue
6. Member complimented you
7. 15+ minute call
8. Hung up w/no answer
9. I.T. Problem
10. Unblock card for Fraud
11. Put on hold BY member
12. Question about paycheck
13. Talked member out of supervisor call
14. Supervisor call
15. Unlock telephone banking
16. Travel note
17. Payment via payment console
18. Misunderstood member
19. Complaint about verification
20. Forgot why member called
21. Muted member and spoke w/coworker
22. Need a supervisor but they're in a meeting
23. Fee refund
24. Blamed for something not in your control
25. Sent DocuSign document
26. Gave a member a compliment
27. Threat to take money elsewhere
28. Sent CEM to team leads
29. Member says "thank you"