Need asupervisorbut they'rein a meetingUnblockcard forFraudBlamed forsomethingnot in yourcontrolFeerefundTalkedmember outof supervisorcallUnlocktelephonebankingHung upw/noanswerI.T.ProblemOpen/closea shareComplaintaboutverificationMade yousmile orlaughMembersays"thankyou"Threat totakemoneyelsewhereSent CEMto teamleadsApplicationstatus/loanapplicationSentDocuSigndocumentSupervisorcallGave amember acomplimentForgotwhymembercalled15+minutecallObligatorylaugh @weird jokeby memberOnlinebankingissueMisunderstoodmemberMembercomplimentedyouQuestionaboutpaycheckMutedmemberand spokew/coworkerTravelnotePut onhold BYmemberPaymentviapaymentconsoleNeed asupervisorbut they'rein a meetingUnblockcard forFraudBlamed forsomethingnot in yourcontrolFeerefundTalkedmember outof supervisorcallUnlocktelephonebankingHung upw/noanswerI.T.ProblemOpen/closea shareComplaintaboutverificationMade yousmile orlaughMembersays"thankyou"Threat totakemoneyelsewhereSent CEMto teamleadsApplicationstatus/loanapplicationSentDocuSigndocumentSupervisorcallGave amember acomplimentForgotwhymembercalled15+minutecallObligatorylaugh @weird jokeby memberOnlinebankingissueMisunderstoodmemberMembercomplimentedyouQuestionaboutpaycheckMutedmemberand spokew/coworkerTravelnotePut onhold BYmemberPaymentviapaymentconsole

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Need a supervisor but they're in a meeting
  2. Unblock card for Fraud
  3. Blamed for something not in your control
  4. Fee refund
  5. Talked member out of supervisor call
  6. Unlock telephone banking
  7. Hung up w/no answer
  8. I.T. Problem
  9. Open/close a share
  10. Complaint about verification
  11. Made you smile or laugh
  12. Member says "thank you"
  13. Threat to take money elsewhere
  14. Sent CEM to team leads
  15. Application status/loan application
  16. Sent DocuSign document
  17. Supervisor call
  18. Gave a member a compliment
  19. Forgot why member called
  20. 15+ minute call
  21. Obligatory laugh @ weird joke by member
  22. Online banking issue
  23. Misunderstood member
  24. Member complimented you
  25. Question about paycheck
  26. Muted member and spoke w/coworker
  27. Travel note
  28. Put on hold BY member
  29. Payment via payment console