Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Talked member out of supervisor call
2. Member complimented you
3. Supervisor call
4. Put on hold BY member
5. Online banking issue
6. Question about paycheck
7. Sent CEM to team leads
8. Travel note
9. Application status/loan application
10. Misunderstood member
11. Unlock telephone banking
12. Fee refund
13. Threat to take money elsewhere
14. Gave a member a compliment
15. Unblock card for Fraud
16. Complaint about verification
17. Member says "thank you"
18. Obligatory laugh @ weird joke by member
19. Blamed for something not in your control
20. I.T. Problem
21. Need a supervisor but they're in a meeting
22. Sent DocuSign document
23. Made you smile or laugh
24. Forgot why member called
25. 15+ minute call
26. Open/close a share
27. Muted member and spoke w/coworker
28. Hung up w/no answer
29. Payment via payment console