Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Travel note
2. Gave a member a compliment
3. Threat to take money elsewhere
4. Muted member and spoke w/coworker
5. Unlock telephone banking
6. Blamed for something not in your control
7. Forgot why member called
8. I.T. Problem
9. 15+ minute call
10. Talked member out of supervisor call
11. Sent DocuSign document
12. Member complimented you
13. Open/close a share
14. Online banking issue
15. Need a supervisor but they're in a meeting
16. Hung up w/no answer
17. Supervisor call
18. Member says "thank you"
19. Unblock card for Fraud
20. Made you smile or laugh
21. Fee refund
22. Complaint about verification
23. Payment via payment console
24. Obligatory laugh @ weird joke by member
25. Put on hold BY member
26. Question about paycheck
27. Misunderstood member
28. Sent CEM to team leads
29. Application status/loan application