Membersays"thankyou"Sent CEMto teamleads15+minutecallApplicationstatus/loanapplicationNeed asupervisorbut they'rein a meetingOpen/closea shareSentDocuSigndocumentTravelnoteFeerefundThreat totakemoneyelsewhereHung upw/noanswerMade yousmile orlaughBlamed forsomethingnot in yourcontrolQuestionaboutpaycheckGave amember acomplimentPut onhold BYmemberMembercomplimentedyouSupervisorcallMisunderstoodmemberPaymentviapaymentconsoleUnlocktelephonebankingI.T.ProblemTalkedmember outof supervisorcallForgotwhymembercalledObligatorylaugh @weird jokeby memberUnblockcard forFraudComplaintaboutverificationMutedmemberand spokew/coworkerOnlinebankingissueMembersays"thankyou"Sent CEMto teamleads15+minutecallApplicationstatus/loanapplicationNeed asupervisorbut they'rein a meetingOpen/closea shareSentDocuSigndocumentTravelnoteFeerefundThreat totakemoneyelsewhereHung upw/noanswerMade yousmile orlaughBlamed forsomethingnot in yourcontrolQuestionaboutpaycheckGave amember acomplimentPut onhold BYmemberMembercomplimentedyouSupervisorcallMisunderstoodmemberPaymentviapaymentconsoleUnlocktelephonebankingI.T.ProblemTalkedmember outof supervisorcallForgotwhymembercalledObligatorylaugh @weird jokeby memberUnblockcard forFraudComplaintaboutverificationMutedmemberand spokew/coworkerOnlinebankingissue

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Member says "thank you"
  2. Sent CEM to team leads
  3. 15+ minute call
  4. Application status/loan application
  5. Need a supervisor but they're in a meeting
  6. Open/close a share
  7. Sent DocuSign document
  8. Travel note
  9. Fee refund
  10. Threat to take money elsewhere
  11. Hung up w/no answer
  12. Made you smile or laugh
  13. Blamed for something not in your control
  14. Question about paycheck
  15. Gave a member a compliment
  16. Put on hold BY member
  17. Member complimented you
  18. Supervisor call
  19. Misunderstood member
  20. Payment via payment console
  21. Unlock telephone banking
  22. I.T. Problem
  23. Talked member out of supervisor call
  24. Forgot why member called
  25. Obligatory laugh @ weird joke by member
  26. Unblock card for Fraud
  27. Complaint about verification
  28. Muted member and spoke w/coworker
  29. Online banking issue