Talkedmember outof supervisorcallObligatorylaugh @weird jokeby memberFeerefundApplicationstatus/loanapplicationNeed asupervisorbut they'rein a meetingUnblockcard forFraud15+minutecallQuestionaboutpaycheckMutedmemberand spokew/coworkerPut onhold BYmemberSentDocuSigndocumentI.T.ProblemForgotwhymembercalledPaymentviapaymentconsoleMade yousmile orlaughTravelnoteThreat totakemoneyelsewhereMisunderstoodmemberOpen/closea shareGave amember acomplimentBlamed forsomethingnot in yourcontrolMembercomplimentedyouSent CEMto teamleadsComplaintaboutverificationUnlocktelephonebankingSupervisorcallOnlinebankingissueHung upw/noanswerMembersays"thankyou"Talkedmember outof supervisorcallObligatorylaugh @weird jokeby memberFeerefundApplicationstatus/loanapplicationNeed asupervisorbut they'rein a meetingUnblockcard forFraud15+minutecallQuestionaboutpaycheckMutedmemberand spokew/coworkerPut onhold BYmemberSentDocuSigndocumentI.T.ProblemForgotwhymembercalledPaymentviapaymentconsoleMade yousmile orlaughTravelnoteThreat totakemoneyelsewhereMisunderstoodmemberOpen/closea shareGave amember acomplimentBlamed forsomethingnot in yourcontrolMembercomplimentedyouSent CEMto teamleadsComplaintaboutverificationUnlocktelephonebankingSupervisorcallOnlinebankingissueHung upw/noanswerMembersays"thankyou"

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Talked member out of supervisor call
  2. Obligatory laugh @ weird joke by member
  3. Fee refund
  4. Application status/loan application
  5. Need a supervisor but they're in a meeting
  6. Unblock card for Fraud
  7. 15+ minute call
  8. Question about paycheck
  9. Muted member and spoke w/coworker
  10. Put on hold BY member
  11. Sent DocuSign document
  12. I.T. Problem
  13. Forgot why member called
  14. Payment via payment console
  15. Made you smile or laugh
  16. Travel note
  17. Threat to take money elsewhere
  18. Misunderstood member
  19. Open/close a share
  20. Gave a member a compliment
  21. Blamed for something not in your control
  22. Member complimented you
  23. Sent CEM to team leads
  24. Complaint about verification
  25. Unlock telephone banking
  26. Supervisor call
  27. Online banking issue
  28. Hung up w/no answer
  29. Member says "thank you"