Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Talked member out of supervisor call
2. I.T. Problem
3. Hung up w/no answer
4. Forgot why member called
5. Member says "thank you"
6. Payment via payment console
7. Obligatory laugh @ weird joke by member
8. Muted member and spoke w/coworker
9. Sent DocuSign document
10. Blamed for something not in your control
11. Unblock card for Fraud
12. Open/close a share
13. Unlock telephone banking
14. Supervisor call
15. Need a supervisor but they're in a meeting
16. Threat to take money elsewhere
17. Put on hold BY member
18. Made you smile or laugh
19. 15+ minute call
20. Online banking issue
21. Sent CEM to team leads
22. Misunderstood member
23. Fee refund
24. Member complimented you
25. Application status/loan application
26. Complaint about verification
27. Travel note
28. Gave a member a compliment
29. Question about paycheck