ForgotwhymembercalledOpen/closea shareI.T.ProblemObligatorylaugh @weird jokeby memberNeed asupervisorbut they'rein a meetingQuestionaboutpaycheckOnlinebankingissuePut onhold BYmemberTalkedmember outof supervisorcallApplicationstatus/loanapplicationTravelnoteSupervisorcallGave amember acomplimentFeerefundUnblockcard forFraudPaymentviapaymentconsoleMisunderstoodmemberThreat totakemoneyelsewhereSentDocuSigndocumentUnlocktelephonebanking15+minutecallMembercomplimentedyouBlamed forsomethingnot in yourcontrolMutedmemberand spokew/coworkerHung upw/noanswerMade yousmile orlaughMembersays"thankyou"ComplaintaboutverificationSent CEMto teamleadsForgotwhymembercalledOpen/closea shareI.T.ProblemObligatorylaugh @weird jokeby memberNeed asupervisorbut they'rein a meetingQuestionaboutpaycheckOnlinebankingissuePut onhold BYmemberTalkedmember outof supervisorcallApplicationstatus/loanapplicationTravelnoteSupervisorcallGave amember acomplimentFeerefundUnblockcard forFraudPaymentviapaymentconsoleMisunderstoodmemberThreat totakemoneyelsewhereSentDocuSigndocumentUnlocktelephonebanking15+minutecallMembercomplimentedyouBlamed forsomethingnot in yourcontrolMutedmemberand spokew/coworkerHung upw/noanswerMade yousmile orlaughMembersays"thankyou"ComplaintaboutverificationSent CEMto teamleads

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Forgot why member called
  2. Open/close a share
  3. I.T. Problem
  4. Obligatory laugh @ weird joke by member
  5. Need a supervisor but they're in a meeting
  6. Question about paycheck
  7. Online banking issue
  8. Put on hold BY member
  9. Talked member out of supervisor call
  10. Application status/loan application
  11. Travel note
  12. Supervisor call
  13. Gave a member a compliment
  14. Fee refund
  15. Unblock card for Fraud
  16. Payment via payment console
  17. Misunderstood member
  18. Threat to take money elsewhere
  19. Sent DocuSign document
  20. Unlock telephone banking
  21. 15+ minute call
  22. Member complimented you
  23. Blamed for something not in your control
  24. Muted member and spoke w/coworker
  25. Hung up w/no answer
  26. Made you smile or laugh
  27. Member says "thank you"
  28. Complaint about verification
  29. Sent CEM to team leads