SentDocuSigndocumentMembercomplimentedyouUnlocktelephonebankingGave amember acomplimentMembersays"thankyou"Mutedmemberand spokew/coworkerPaymentviapaymentconsoleObligatorylaugh @weird jokeby memberSupervisorcallNeed asupervisorbut they'rein a meetingSent CEMto teamleads15+minutecallMade yousmile orlaughPut onhold BYmemberComplaintaboutverificationOnlinebankingissueFeerefundHung upw/noanswerI.T.ProblemUnblockcard forFraudTravelnoteOpen/closea shareApplicationstatus/loanapplicationForgotwhymembercalledTalkedmember outof supervisorcallQuestionaboutpaycheckMisunderstoodmemberThreat totakemoneyelsewhereBlamed forsomethingnot in yourcontrolSentDocuSigndocumentMembercomplimentedyouUnlocktelephonebankingGave amember acomplimentMembersays"thankyou"Mutedmemberand spokew/coworkerPaymentviapaymentconsoleObligatorylaugh @weird jokeby memberSupervisorcallNeed asupervisorbut they'rein a meetingSent CEMto teamleads15+minutecallMade yousmile orlaughPut onhold BYmemberComplaintaboutverificationOnlinebankingissueFeerefundHung upw/noanswerI.T.ProblemUnblockcard forFraudTravelnoteOpen/closea shareApplicationstatus/loanapplicationForgotwhymembercalledTalkedmember outof supervisorcallQuestionaboutpaycheckMisunderstoodmemberThreat totakemoneyelsewhereBlamed forsomethingnot in yourcontrol

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sent DocuSign document
  2. Member complimented you
  3. Unlock telephone banking
  4. Gave a member a compliment
  5. Member says "thank you"
  6. Muted member and spoke w/coworker
  7. Payment via payment console
  8. Obligatory laugh @ weird joke by member
  9. Supervisor call
  10. Need a supervisor but they're in a meeting
  11. Sent CEM to team leads
  12. 15+ minute call
  13. Made you smile or laugh
  14. Put on hold BY member
  15. Complaint about verification
  16. Online banking issue
  17. Fee refund
  18. Hung up w/no answer
  19. I.T. Problem
  20. Unblock card for Fraud
  21. Travel note
  22. Open/close a share
  23. Application status/loan application
  24. Forgot why member called
  25. Talked member out of supervisor call
  26. Question about paycheck
  27. Misunderstood member
  28. Threat to take money elsewhere
  29. Blamed for something not in your control