QuestionaboutpaycheckPut onhold BYmemberI.T.ProblemApplicationstatus/loanapplicationMembercomplimentedyouPaymentviapaymentconsoleObligatorylaugh @weird jokeby memberUnblockcard forFraudOpen/closea shareSent CEMto teamleadsMade yousmile orlaughSentDocuSigndocumentFeerefundSupervisorcallUnlocktelephonebankingComplaintaboutverificationNeed asupervisorbut they'rein a meetingThreat totakemoneyelsewhereHung upw/noanswerBlamed forsomethingnot in yourcontrolTalkedmember outof supervisorcallForgotwhymembercalledMisunderstoodmemberOnlinebankingissueTravelnoteMutedmemberand spokew/coworker15+minutecallGave amember acomplimentMembersays"thankyou"QuestionaboutpaycheckPut onhold BYmemberI.T.ProblemApplicationstatus/loanapplicationMembercomplimentedyouPaymentviapaymentconsoleObligatorylaugh @weird jokeby memberUnblockcard forFraudOpen/closea shareSent CEMto teamleadsMade yousmile orlaughSentDocuSigndocumentFeerefundSupervisorcallUnlocktelephonebankingComplaintaboutverificationNeed asupervisorbut they'rein a meetingThreat totakemoneyelsewhereHung upw/noanswerBlamed forsomethingnot in yourcontrolTalkedmember outof supervisorcallForgotwhymembercalledMisunderstoodmemberOnlinebankingissueTravelnoteMutedmemberand spokew/coworker15+minutecallGave amember acomplimentMembersays"thankyou"

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Question about paycheck
  2. Put on hold BY member
  3. I.T. Problem
  4. Application status/loan application
  5. Member complimented you
  6. Payment via payment console
  7. Obligatory laugh @ weird joke by member
  8. Unblock card for Fraud
  9. Open/close a share
  10. Sent CEM to team leads
  11. Made you smile or laugh
  12. Sent DocuSign document
  13. Fee refund
  14. Supervisor call
  15. Unlock telephone banking
  16. Complaint about verification
  17. Need a supervisor but they're in a meeting
  18. Threat to take money elsewhere
  19. Hung up w/no answer
  20. Blamed for something not in your control
  21. Talked member out of supervisor call
  22. Forgot why member called
  23. Misunderstood member
  24. Online banking issue
  25. Travel note
  26. Muted member and spoke w/coworker
  27. 15+ minute call
  28. Gave a member a compliment
  29. Member says "thank you"