Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Muted member and spoke w/coworker
2. Payment via payment console
3. Question about paycheck
4. Forgot why member called
5. Supervisor call
6. Obligatory laugh @ weird joke by member
7. Sent CEM to team leads
8. Talked member out of supervisor call
9. Gave a member a compliment
10. Sent DocuSign document
11. Travel note
12. I.T. Problem
13. Member says "thank you"
14. Complaint about verification
15. 15+ minute call
16. Threat to take money elsewhere
17. Blamed for something not in your control
18. Hung up w/no answer
19. Put on hold BY member
20. Misunderstood member
21. Open/close a share
22. Need a supervisor but they're in a meeting
23. Online banking issue
24. Unlock telephone banking
25. Fee refund
26. Unblock card for Fraud
27. Member complimented you
28. Application status/loan application
29. Made you smile or laugh