Threat totakemoneyelsewhereComplaintaboutverificationSupervisorcallFeerefundSent CEMto teamleadsBlamed forsomethingnot in yourcontrolMutedmemberand spokew/coworker15+minutecallMembersays"thankyou"I.T.ProblemHung upw/noanswerForgotwhymembercalledUnlocktelephonebankingNeed asupervisorbut they'rein a meetingMade yousmile orlaughPut onhold BYmemberApplicationstatus/loanapplicationTravelnoteGave amember acomplimentQuestionaboutpaycheckMisunderstoodmemberPaymentviapaymentconsoleTalkedmember outof supervisorcallOpen/closea shareObligatorylaugh @weird jokeby memberSentDocuSigndocumentMembercomplimentedyouOnlinebankingissueUnblockcard forFraudThreat totakemoneyelsewhereComplaintaboutverificationSupervisorcallFeerefundSent CEMto teamleadsBlamed forsomethingnot in yourcontrolMutedmemberand spokew/coworker15+minutecallMembersays"thankyou"I.T.ProblemHung upw/noanswerForgotwhymembercalledUnlocktelephonebankingNeed asupervisorbut they'rein a meetingMade yousmile orlaughPut onhold BYmemberApplicationstatus/loanapplicationTravelnoteGave amember acomplimentQuestionaboutpaycheckMisunderstoodmemberPaymentviapaymentconsoleTalkedmember outof supervisorcallOpen/closea shareObligatorylaugh @weird jokeby memberSentDocuSigndocumentMembercomplimentedyouOnlinebankingissueUnblockcard forFraud

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Threat to take money elsewhere
  2. Complaint about verification
  3. Supervisor call
  4. Fee refund
  5. Sent CEM to team leads
  6. Blamed for something not in your control
  7. Muted member and spoke w/coworker
  8. 15+ minute call
  9. Member says "thank you"
  10. I.T. Problem
  11. Hung up w/no answer
  12. Forgot why member called
  13. Unlock telephone banking
  14. Need a supervisor but they're in a meeting
  15. Made you smile or laugh
  16. Put on hold BY member
  17. Application status/loan application
  18. Travel note
  19. Gave a member a compliment
  20. Question about paycheck
  21. Misunderstood member
  22. Payment via payment console
  23. Talked member out of supervisor call
  24. Open/close a share
  25. Obligatory laugh @ weird joke by member
  26. Sent DocuSign document
  27. Member complimented you
  28. Online banking issue
  29. Unblock card for Fraud