TravelnoteSent CEMto teamleadsForgotwhymembercalledGave amember acomplimentQuestionaboutpaycheckI.T.ProblemThreat totakemoneyelsewhereFeerefundBlamed forsomethingnot in yourcontrol15+minutecallTalkedmember outof supervisorcallPaymentviapaymentconsoleOnlinebankingissueApplicationstatus/loanapplicationUnlocktelephonebankingSentDocuSigndocumentMembersays"thankyou"Mutedmemberand spokew/coworkerMembercomplimentedyouMisunderstoodmemberSupervisorcallUnblockcard forFraudObligatorylaugh @weird jokeby memberOpen/closea sharePut onhold BYmemberNeed asupervisorbut they'rein a meetingMade yousmile orlaughHung upw/noanswerComplaintaboutverificationTravelnoteSent CEMto teamleadsForgotwhymembercalledGave amember acomplimentQuestionaboutpaycheckI.T.ProblemThreat totakemoneyelsewhereFeerefundBlamed forsomethingnot in yourcontrol15+minutecallTalkedmember outof supervisorcallPaymentviapaymentconsoleOnlinebankingissueApplicationstatus/loanapplicationUnlocktelephonebankingSentDocuSigndocumentMembersays"thankyou"Mutedmemberand spokew/coworkerMembercomplimentedyouMisunderstoodmemberSupervisorcallUnblockcard forFraudObligatorylaugh @weird jokeby memberOpen/closea sharePut onhold BYmemberNeed asupervisorbut they'rein a meetingMade yousmile orlaughHung upw/noanswerComplaintaboutverification

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Travel note
  2. Sent CEM to team leads
  3. Forgot why member called
  4. Gave a member a compliment
  5. Question about paycheck
  6. I.T. Problem
  7. Threat to take money elsewhere
  8. Fee refund
  9. Blamed for something not in your control
  10. 15+ minute call
  11. Talked member out of supervisor call
  12. Payment via payment console
  13. Online banking issue
  14. Application status/loan application
  15. Unlock telephone banking
  16. Sent DocuSign document
  17. Member says "thank you"
  18. Muted member and spoke w/coworker
  19. Member complimented you
  20. Misunderstood member
  21. Supervisor call
  22. Unblock card for Fraud
  23. Obligatory laugh @ weird joke by member
  24. Open/close a share
  25. Put on hold BY member
  26. Need a supervisor but they're in a meeting
  27. Made you smile or laugh
  28. Hung up w/no answer
  29. Complaint about verification