Membersays "Thankyou" (andmeans it)Placed onhold BYmemberForgotwhymembercalledFeerefundNeed asupervisorbut they're allin a meetingGenuinelaugh orsmileI.T.ProblemComplaintaboutverificationprocessQuestionaboutpaycheckMutedmember tospeak tocoworkerThreatenedto takemoneyelsewhereTookpayment inpaymentconsoleApplicationstatus/loanapplicationMisunderstoodmemberSent CEMto teamleadsBlamed forsomethingnot in yourcontrolMembercomplimentedyouUnlocktelephonebankingObligatorylaugh @weird jokeby memberGavemember acomplimentCollectionstransferHung upw/ noanswerSentdocumentviaDocuSignOnlinebankingissueOpen/closea shareEscalatedcallTravelnoteUnblockcard(Fraud)15+minutecallMembersays "Thankyou" (andmeans it)Placed onhold BYmemberForgotwhymembercalledFeerefundNeed asupervisorbut they're allin a meetingGenuinelaugh orsmileI.T.ProblemComplaintaboutverificationprocessQuestionaboutpaycheckMutedmember tospeak tocoworkerThreatenedto takemoneyelsewhereTookpayment inpaymentconsoleApplicationstatus/loanapplicationMisunderstoodmemberSent CEMto teamleadsBlamed forsomethingnot in yourcontrolMembercomplimentedyouUnlocktelephonebankingObligatorylaugh @weird jokeby memberGavemember acomplimentCollectionstransferHung upw/ noanswerSentdocumentviaDocuSignOnlinebankingissueOpen/closea shareEscalatedcallTravelnoteUnblockcard(Fraud)15+minutecall

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
  1. Member says "Thank you" (and means it)
  2. Placed on hold BY member
  3. Forgot why member called
  4. Fee refund
  5. Need a supervisor but they're all in a meeting
  6. Genuine laugh or smile
  7. I.T. Problem
  8. Complaint about verification process
  9. Question about paycheck
  10. Muted member to speak to coworker
  11. Threatened to take money elsewhere
  12. Took payment in payment console
  13. Application status/ loan application
  14. Misunderstood member
  15. Sent CEM to team leads
  16. Blamed for something not in your control
  17. Member complimented you
  18. Unlock telephone banking
  19. Obligatory laugh @ weird joke by member
  20. Gave member a compliment
  21. Collections transfer
  22. Hung up w/ no answer
  23. Sent document via DocuSign
  24. Online banking issue
  25. Open/close a share
  26. Escalated call
  27. Travel note
  28. Unblock card (Fraud)
  29. 15+ minute call