FeerefundSent CEMto teamleadsHung upw/ noanswerGenuinelaugh orsmileComplaintaboutverificationprocessMisunderstoodmemberNeed asupervisorbut they're allin a meetingCollectionstransferForgotwhymembercalledMutedmember tospeak tocoworkerUnlocktelephonebankingBlamed forsomethingnot in yourcontrolMembersays "Thankyou" (andmeans it)TravelnoteApplicationstatus/loanapplicationSentdocumentviaDocuSignOpen/closea sharePlaced onhold BYmemberOnlinebankingissue15+minutecallEscalatedcallQuestionaboutpaycheckI.T.ProblemMembercomplimentedyouGavemember acomplimentUnblockcard(Fraud)Threatenedto takemoneyelsewhereTookpayment inpaymentconsoleObligatorylaugh @weird jokeby memberFeerefundSent CEMto teamleadsHung upw/ noanswerGenuinelaugh orsmileComplaintaboutverificationprocessMisunderstoodmemberNeed asupervisorbut they're allin a meetingCollectionstransferForgotwhymembercalledMutedmember tospeak tocoworkerUnlocktelephonebankingBlamed forsomethingnot in yourcontrolMembersays "Thankyou" (andmeans it)TravelnoteApplicationstatus/loanapplicationSentdocumentviaDocuSignOpen/closea sharePlaced onhold BYmemberOnlinebankingissue15+minutecallEscalatedcallQuestionaboutpaycheckI.T.ProblemMembercomplimentedyouGavemember acomplimentUnblockcard(Fraud)Threatenedto takemoneyelsewhereTookpayment inpaymentconsoleObligatorylaugh @weird jokeby member

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Fee refund
  2. Sent CEM to team leads
  3. Hung up w/ no answer
  4. Genuine laugh or smile
  5. Complaint about verification process
  6. Misunderstood member
  7. Need a supervisor but they're all in a meeting
  8. Collections transfer
  9. Forgot why member called
  10. Muted member to speak to coworker
  11. Unlock telephone banking
  12. Blamed for something not in your control
  13. Member says "Thank you" (and means it)
  14. Travel note
  15. Application status/ loan application
  16. Sent document via DocuSign
  17. Open/close a share
  18. Placed on hold BY member
  19. Online banking issue
  20. 15+ minute call
  21. Escalated call
  22. Question about paycheck
  23. I.T. Problem
  24. Member complimented you
  25. Gave member a compliment
  26. Unblock card (Fraud)
  27. Threatened to take money elsewhere
  28. Took payment in payment console
  29. Obligatory laugh @ weird joke by member