Onlinebankingissue15+minutecallUnlocktelephonebankingSent CEMto teamleadsI.T.ProblemQuestionaboutpaycheckCollectionstransferMembercomplimentedyouThreatenedto takemoneyelsewhereObligatorylaugh @weird jokeby memberEscalatedcallOpen/closea shareGavemember acomplimentHung upw/ noanswerForgotwhymembercalledSentdocumentviaDocuSignBlamed forsomethingnot in yourcontrolUnblockcard(Fraud)TravelnoteApplicationstatus/loanapplicationComplaintaboutverificationprocessMisunderstoodmemberFeerefundMutedmember tospeak tocoworkerNeed asupervisorbut they're allin a meetingPlaced onhold BYmemberTookpayment inpaymentconsoleMembersays "Thankyou" (andmeans it)Genuinelaugh orsmileOnlinebankingissue15+minutecallUnlocktelephonebankingSent CEMto teamleadsI.T.ProblemQuestionaboutpaycheckCollectionstransferMembercomplimentedyouThreatenedto takemoneyelsewhereObligatorylaugh @weird jokeby memberEscalatedcallOpen/closea shareGavemember acomplimentHung upw/ noanswerForgotwhymembercalledSentdocumentviaDocuSignBlamed forsomethingnot in yourcontrolUnblockcard(Fraud)TravelnoteApplicationstatus/loanapplicationComplaintaboutverificationprocessMisunderstoodmemberFeerefundMutedmember tospeak tocoworkerNeed asupervisorbut they're allin a meetingPlaced onhold BYmemberTookpayment inpaymentconsoleMembersays "Thankyou" (andmeans it)Genuinelaugh orsmile

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Online banking issue
  2. 15+ minute call
  3. Unlock telephone banking
  4. Sent CEM to team leads
  5. I.T. Problem
  6. Question about paycheck
  7. Collections transfer
  8. Member complimented you
  9. Threatened to take money elsewhere
  10. Obligatory laugh @ weird joke by member
  11. Escalated call
  12. Open/close a share
  13. Gave member a compliment
  14. Hung up w/ no answer
  15. Forgot why member called
  16. Sent document via DocuSign
  17. Blamed for something not in your control
  18. Unblock card (Fraud)
  19. Travel note
  20. Application status/ loan application
  21. Complaint about verification process
  22. Misunderstood member
  23. Fee refund
  24. Muted member to speak to coworker
  25. Need a supervisor but they're all in a meeting
  26. Placed on hold BY member
  27. Took payment in payment console
  28. Member says "Thank you" (and means it)
  29. Genuine laugh or smile