Tookpayment inpaymentconsoleObligatorylaugh @weird jokeby memberMutedmember tospeak tocoworkerMisunderstoodmemberSentdocumentviaDocuSignGavemember acomplimentNeed asupervisorbut they're allin a meetingUnblockcard(Fraud)Applicationstatus/loanapplicationPlaced onhold BYmemberEscalatedcallBlamed forsomethingnot in yourcontrolGenuinelaugh orsmileQuestionaboutpaycheckMembersays "Thankyou" (andmeans it)Hung upw/ noanswerComplaintaboutverificationprocessSent CEMto teamleadsCollectionstransferOnlinebankingissueThreatenedto takemoneyelsewhereOpen/closea share15+minutecallMembercomplimentedyouI.T.ProblemFeerefundTravelnoteForgotwhymembercalledUnlocktelephonebankingTookpayment inpaymentconsoleObligatorylaugh @weird jokeby memberMutedmember tospeak tocoworkerMisunderstoodmemberSentdocumentviaDocuSignGavemember acomplimentNeed asupervisorbut they're allin a meetingUnblockcard(Fraud)Applicationstatus/loanapplicationPlaced onhold BYmemberEscalatedcallBlamed forsomethingnot in yourcontrolGenuinelaugh orsmileQuestionaboutpaycheckMembersays "Thankyou" (andmeans it)Hung upw/ noanswerComplaintaboutverificationprocessSent CEMto teamleadsCollectionstransferOnlinebankingissueThreatenedto takemoneyelsewhereOpen/closea share15+minutecallMembercomplimentedyouI.T.ProblemFeerefundTravelnoteForgotwhymembercalledUnlocktelephonebanking

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Took payment in payment console
  2. Obligatory laugh @ weird joke by member
  3. Muted member to speak to coworker
  4. Misunderstood member
  5. Sent document via DocuSign
  6. Gave member a compliment
  7. Need a supervisor but they're all in a meeting
  8. Unblock card (Fraud)
  9. Application status/ loan application
  10. Placed on hold BY member
  11. Escalated call
  12. Blamed for something not in your control
  13. Genuine laugh or smile
  14. Question about paycheck
  15. Member says "Thank you" (and means it)
  16. Hung up w/ no answer
  17. Complaint about verification process
  18. Sent CEM to team leads
  19. Collections transfer
  20. Online banking issue
  21. Threatened to take money elsewhere
  22. Open/close a share
  23. 15+ minute call
  24. Member complimented you
  25. I.T. Problem
  26. Fee refund
  27. Travel note
  28. Forgot why member called
  29. Unlock telephone banking