MembercomplimentedyouNeed asupervisorbut they're allin a meetingMutedmember tospeak tocoworkerBlamed forsomethingnot in yourcontrolPlaced onhold BYmemberHung upw/ noanswerObligatorylaugh @weird jokeby memberSent CEMto teamleadsUnlocktelephonebankingCollectionstransferEscalatedcallThreatenedto takemoneyelsewhereOnlinebankingissueForgotwhymembercalledFeerefundTravelnoteGenuinelaugh orsmileMisunderstoodmemberI.T.ProblemQuestionaboutpaycheckApplicationstatus/loanapplicationTookpayment inpaymentconsoleSentdocumentviaDocuSignOpen/closea shareComplaintaboutverificationprocessMembersays "Thankyou" (andmeans it)Unblockcard(Fraud)Gavemember acompliment15+minutecallMembercomplimentedyouNeed asupervisorbut they're allin a meetingMutedmember tospeak tocoworkerBlamed forsomethingnot in yourcontrolPlaced onhold BYmemberHung upw/ noanswerObligatorylaugh @weird jokeby memberSent CEMto teamleadsUnlocktelephonebankingCollectionstransferEscalatedcallThreatenedto takemoneyelsewhereOnlinebankingissueForgotwhymembercalledFeerefundTravelnoteGenuinelaugh orsmileMisunderstoodmemberI.T.ProblemQuestionaboutpaycheckApplicationstatus/loanapplicationTookpayment inpaymentconsoleSentdocumentviaDocuSignOpen/closea shareComplaintaboutverificationprocessMembersays "Thankyou" (andmeans it)Unblockcard(Fraud)Gavemember acompliment15+minutecall

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Member complimented you
  2. Need a supervisor but they're all in a meeting
  3. Muted member to speak to coworker
  4. Blamed for something not in your control
  5. Placed on hold BY member
  6. Hung up w/ no answer
  7. Obligatory laugh @ weird joke by member
  8. Sent CEM to team leads
  9. Unlock telephone banking
  10. Collections transfer
  11. Escalated call
  12. Threatened to take money elsewhere
  13. Online banking issue
  14. Forgot why member called
  15. Fee refund
  16. Travel note
  17. Genuine laugh or smile
  18. Misunderstood member
  19. I.T. Problem
  20. Question about paycheck
  21. Application status/ loan application
  22. Took payment in payment console
  23. Sent document via DocuSign
  24. Open/close a share
  25. Complaint about verification process
  26. Member says "Thank you" (and means it)
  27. Unblock card (Fraud)
  28. Gave member a compliment
  29. 15+ minute call