TravelnoteMembercomplimentedyouOnlinebankingissueSent CEMto teamleadsForgotwhymembercalledApplicationstatus/loanapplicationGenuinelaugh orsmileUnlocktelephonebankingSentdocumentviaDocuSignNeed asupervisorbut they're allin a meetingFeerefundBlamed forsomethingnot in yourcontrolHung upw/ noanswerMisunderstoodmemberOpen/closea shareThreatenedto takemoneyelsewhere15+minutecallComplaintaboutverificationprocessI.T.ProblemEscalatedcallMembersays "Thankyou" (andmeans it)Obligatorylaugh @weird jokeby memberTookpayment inpaymentconsoleCollectionstransferGavemember acomplimentUnblockcard(Fraud)Placed onhold BYmemberMutedmember tospeak tocoworkerQuestionaboutpaycheckTravelnoteMembercomplimentedyouOnlinebankingissueSent CEMto teamleadsForgotwhymembercalledApplicationstatus/loanapplicationGenuinelaugh orsmileUnlocktelephonebankingSentdocumentviaDocuSignNeed asupervisorbut they're allin a meetingFeerefundBlamed forsomethingnot in yourcontrolHung upw/ noanswerMisunderstoodmemberOpen/closea shareThreatenedto takemoneyelsewhere15+minutecallComplaintaboutverificationprocessI.T.ProblemEscalatedcallMembersays "Thankyou" (andmeans it)Obligatorylaugh @weird jokeby memberTookpayment inpaymentconsoleCollectionstransferGavemember acomplimentUnblockcard(Fraud)Placed onhold BYmemberMutedmember tospeak tocoworkerQuestionaboutpaycheck

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Travel note
  2. Member complimented you
  3. Online banking issue
  4. Sent CEM to team leads
  5. Forgot why member called
  6. Application status/ loan application
  7. Genuine laugh or smile
  8. Unlock telephone banking
  9. Sent document via DocuSign
  10. Need a supervisor but they're all in a meeting
  11. Fee refund
  12. Blamed for something not in your control
  13. Hung up w/ no answer
  14. Misunderstood member
  15. Open/close a share
  16. Threatened to take money elsewhere
  17. 15+ minute call
  18. Complaint about verification process
  19. I.T. Problem
  20. Escalated call
  21. Member says "Thank you" (and means it)
  22. Obligatory laugh @ weird joke by member
  23. Took payment in payment console
  24. Collections transfer
  25. Gave member a compliment
  26. Unblock card (Fraud)
  27. Placed on hold BY member
  28. Muted member to speak to coworker
  29. Question about paycheck