SentdocumentviaDocuSignApplicationstatus/loanapplicationUnblockcard(Fraud)Blamed forsomethingnot in yourcontrolFeerefundOnlinebankingissue15+minutecallObligatorylaugh @weird jokeby memberQuestionaboutpaycheckHung upw/ noanswerGenuinelaugh orsmileEscalatedcallI.T.ProblemMembercomplimentedyouMembersays "Thankyou" (andmeans it)TravelnoteComplaintaboutverificationprocessMisunderstoodmemberSent CEMto teamleadsNeed asupervisorbut they're allin a meetingGavemember acomplimentForgotwhymembercalledOpen/closea shareThreatenedto takemoneyelsewhereMutedmember tospeak tocoworkerUnlocktelephonebankingTookpayment inpaymentconsoleCollectionstransferPlaced onhold BYmemberSentdocumentviaDocuSignApplicationstatus/loanapplicationUnblockcard(Fraud)Blamed forsomethingnot in yourcontrolFeerefundOnlinebankingissue15+minutecallObligatorylaugh @weird jokeby memberQuestionaboutpaycheckHung upw/ noanswerGenuinelaugh orsmileEscalatedcallI.T.ProblemMembercomplimentedyouMembersays "Thankyou" (andmeans it)TravelnoteComplaintaboutverificationprocessMisunderstoodmemberSent CEMto teamleadsNeed asupervisorbut they're allin a meetingGavemember acomplimentForgotwhymembercalledOpen/closea shareThreatenedto takemoneyelsewhereMutedmember tospeak tocoworkerUnlocktelephonebankingTookpayment inpaymentconsoleCollectionstransferPlaced onhold BYmember

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sent document via DocuSign
  2. Application status/ loan application
  3. Unblock card (Fraud)
  4. Blamed for something not in your control
  5. Fee refund
  6. Online banking issue
  7. 15+ minute call
  8. Obligatory laugh @ weird joke by member
  9. Question about paycheck
  10. Hung up w/ no answer
  11. Genuine laugh or smile
  12. Escalated call
  13. I.T. Problem
  14. Member complimented you
  15. Member says "Thank you" (and means it)
  16. Travel note
  17. Complaint about verification process
  18. Misunderstood member
  19. Sent CEM to team leads
  20. Need a supervisor but they're all in a meeting
  21. Gave member a compliment
  22. Forgot why member called
  23. Open/close a share
  24. Threatened to take money elsewhere
  25. Muted member to speak to coworker
  26. Unlock telephone banking
  27. Took payment in payment console
  28. Collections transfer
  29. Placed on hold BY member