Open/closea shareMisunderstoodmemberHung upw/ noanswerObligatorylaugh @weird jokeby memberMembercomplimentedyouGavemember acomplimentPlaced onhold BYmemberBlamed forsomethingnot in yourcontrolThreatenedto takemoneyelsewhereGenuinelaugh orsmileCollectionstransferSentdocumentviaDocuSignComplaintaboutverificationprocess15+minutecallQuestionaboutpaycheckFeerefundTravelnoteUnblockcard(Fraud)EscalatedcallOnlinebankingissueMembersays "Thankyou" (andmeans it)Need asupervisorbut they're allin a meetingMutedmember tospeak tocoworkerApplicationstatus/loanapplicationForgotwhymembercalledI.T.ProblemTookpayment inpaymentconsoleUnlocktelephonebankingSent CEMto teamleadsOpen/closea shareMisunderstoodmemberHung upw/ noanswerObligatorylaugh @weird jokeby memberMembercomplimentedyouGavemember acomplimentPlaced onhold BYmemberBlamed forsomethingnot in yourcontrolThreatenedto takemoneyelsewhereGenuinelaugh orsmileCollectionstransferSentdocumentviaDocuSignComplaintaboutverificationprocess15+minutecallQuestionaboutpaycheckFeerefundTravelnoteUnblockcard(Fraud)EscalatedcallOnlinebankingissueMembersays "Thankyou" (andmeans it)Need asupervisorbut they're allin a meetingMutedmember tospeak tocoworkerApplicationstatus/loanapplicationForgotwhymembercalledI.T.ProblemTookpayment inpaymentconsoleUnlocktelephonebankingSent CEMto teamleads

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Open/close a share
  2. Misunderstood member
  3. Hung up w/ no answer
  4. Obligatory laugh @ weird joke by member
  5. Member complimented you
  6. Gave member a compliment
  7. Placed on hold BY member
  8. Blamed for something not in your control
  9. Threatened to take money elsewhere
  10. Genuine laugh or smile
  11. Collections transfer
  12. Sent document via DocuSign
  13. Complaint about verification process
  14. 15+ minute call
  15. Question about paycheck
  16. Fee refund
  17. Travel note
  18. Unblock card (Fraud)
  19. Escalated call
  20. Online banking issue
  21. Member says "Thank you" (and means it)
  22. Need a supervisor but they're all in a meeting
  23. Muted member to speak to coworker
  24. Application status/ loan application
  25. Forgot why member called
  26. I.T. Problem
  27. Took payment in payment console
  28. Unlock telephone banking
  29. Sent CEM to team leads