I.T.ProblemHung upw/ noanswerCollectionstransferThreatenedto takemoneyelsewhereNeed asupervisorbut they're allin a meetingUnlocktelephonebankingOpen/closea shareGenuinelaugh orsmileBlamed forsomethingnot in yourcontrolFeerefundEscalatedcallMutedmember tospeak tocoworkerTravelnoteUnblockcard(Fraud)SentdocumentviaDocuSign15+minutecallApplicationstatus/loanapplicationMembersays "Thankyou" (andmeans it)Obligatorylaugh @weird jokeby memberComplaintaboutverificationprocessPlaced onhold BYmemberTookpayment inpaymentconsoleOnlinebankingissueSent CEMto teamleadsForgotwhymembercalledGavemember acomplimentMisunderstoodmemberMembercomplimentedyouQuestionaboutpaycheckI.T.ProblemHung upw/ noanswerCollectionstransferThreatenedto takemoneyelsewhereNeed asupervisorbut they're allin a meetingUnlocktelephonebankingOpen/closea shareGenuinelaugh orsmileBlamed forsomethingnot in yourcontrolFeerefundEscalatedcallMutedmember tospeak tocoworkerTravelnoteUnblockcard(Fraud)SentdocumentviaDocuSign15+minutecallApplicationstatus/loanapplicationMembersays "Thankyou" (andmeans it)Obligatorylaugh @weird jokeby memberComplaintaboutverificationprocessPlaced onhold BYmemberTookpayment inpaymentconsoleOnlinebankingissueSent CEMto teamleadsForgotwhymembercalledGavemember acomplimentMisunderstoodmemberMembercomplimentedyouQuestionaboutpaycheck

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I.T. Problem
  2. Hung up w/ no answer
  3. Collections transfer
  4. Threatened to take money elsewhere
  5. Need a supervisor but they're all in a meeting
  6. Unlock telephone banking
  7. Open/close a share
  8. Genuine laugh or smile
  9. Blamed for something not in your control
  10. Fee refund
  11. Escalated call
  12. Muted member to speak to coworker
  13. Travel note
  14. Unblock card (Fraud)
  15. Sent document via DocuSign
  16. 15+ minute call
  17. Application status/ loan application
  18. Member says "Thank you" (and means it)
  19. Obligatory laugh @ weird joke by member
  20. Complaint about verification process
  21. Placed on hold BY member
  22. Took payment in payment console
  23. Online banking issue
  24. Sent CEM to team leads
  25. Forgot why member called
  26. Gave member a compliment
  27. Misunderstood member
  28. Member complimented you
  29. Question about paycheck