Blamed forsomethingnot in yourcontrolSent CEMto teamleadsTookpayment inpaymentconsoleCollectionstransferQuestionaboutpaycheckFeerefundUnblockcard(Fraud)MembercomplimentedyouTravelnoteThreatenedto takemoneyelsewhereOpen/closea shareEscalatedcallMembersays "Thankyou" (andmeans it)SentdocumentviaDocuSignMisunderstoodmemberNeed asupervisorbut they're allin a meetingMutedmember tospeak tocoworkerOnlinebankingissueForgotwhymembercalledObligatorylaugh @weird jokeby memberGavemember acomplimentGenuinelaugh orsmilePlaced onhold BYmemberUnlocktelephonebankingApplicationstatus/loanapplicationHung upw/ noanswerComplaintaboutverificationprocessI.T.Problem15+minutecallBlamed forsomethingnot in yourcontrolSent CEMto teamleadsTookpayment inpaymentconsoleCollectionstransferQuestionaboutpaycheckFeerefundUnblockcard(Fraud)MembercomplimentedyouTravelnoteThreatenedto takemoneyelsewhereOpen/closea shareEscalatedcallMembersays "Thankyou" (andmeans it)SentdocumentviaDocuSignMisunderstoodmemberNeed asupervisorbut they're allin a meetingMutedmember tospeak tocoworkerOnlinebankingissueForgotwhymembercalledObligatorylaugh @weird jokeby memberGavemember acomplimentGenuinelaugh orsmilePlaced onhold BYmemberUnlocktelephonebankingApplicationstatus/loanapplicationHung upw/ noanswerComplaintaboutverificationprocessI.T.Problem15+minutecall

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Blamed for something not in your control
  2. Sent CEM to team leads
  3. Took payment in payment console
  4. Collections transfer
  5. Question about paycheck
  6. Fee refund
  7. Unblock card (Fraud)
  8. Member complimented you
  9. Travel note
  10. Threatened to take money elsewhere
  11. Open/close a share
  12. Escalated call
  13. Member says "Thank you" (and means it)
  14. Sent document via DocuSign
  15. Misunderstood member
  16. Need a supervisor but they're all in a meeting
  17. Muted member to speak to coworker
  18. Online banking issue
  19. Forgot why member called
  20. Obligatory laugh @ weird joke by member
  21. Gave member a compliment
  22. Genuine laugh or smile
  23. Placed on hold BY member
  24. Unlock telephone banking
  25. Application status/ loan application
  26. Hung up w/ no answer
  27. Complaint about verification process
  28. I.T. Problem
  29. 15+ minute call