15+minutecallForgotwhymembercalledI.T.ProblemSentdocumentviaDocuSignFeerefundMisunderstoodmemberHung upw/ noanswerTookpayment inpaymentconsoleThreatenedto takemoneyelsewhereMutedmember tospeak tocoworkerBlamed forsomethingnot in yourcontrolPlaced onhold BYmemberCollectionstransferNeed asupervisorbut they're allin a meetingQuestionaboutpaycheckMembersays "Thankyou" (andmeans it)OnlinebankingissueTravelnoteUnblockcard(Fraud)UnlocktelephonebankingEscalatedcallOpen/closea shareGavemember acomplimentSent CEMto teamleadsGenuinelaugh orsmileMembercomplimentedyouApplicationstatus/loanapplicationComplaintaboutverificationprocessObligatorylaugh @weird jokeby member15+minutecallForgotwhymembercalledI.T.ProblemSentdocumentviaDocuSignFeerefundMisunderstoodmemberHung upw/ noanswerTookpayment inpaymentconsoleThreatenedto takemoneyelsewhereMutedmember tospeak tocoworkerBlamed forsomethingnot in yourcontrolPlaced onhold BYmemberCollectionstransferNeed asupervisorbut they're allin a meetingQuestionaboutpaycheckMembersays "Thankyou" (andmeans it)OnlinebankingissueTravelnoteUnblockcard(Fraud)UnlocktelephonebankingEscalatedcallOpen/closea shareGavemember acomplimentSent CEMto teamleadsGenuinelaugh orsmileMembercomplimentedyouApplicationstatus/loanapplicationComplaintaboutverificationprocessObligatorylaugh @weird jokeby member

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
  1. 15+ minute call
  2. Forgot why member called
  3. I.T. Problem
  4. Sent document via DocuSign
  5. Fee refund
  6. Misunderstood member
  7. Hung up w/ no answer
  8. Took payment in payment console
  9. Threatened to take money elsewhere
  10. Muted member to speak to coworker
  11. Blamed for something not in your control
  12. Placed on hold BY member
  13. Collections transfer
  14. Need a supervisor but they're all in a meeting
  15. Question about paycheck
  16. Member says "Thank you" (and means it)
  17. Online banking issue
  18. Travel note
  19. Unblock card (Fraud)
  20. Unlock telephone banking
  21. Escalated call
  22. Open/close a share
  23. Gave member a compliment
  24. Sent CEM to team leads
  25. Genuine laugh or smile
  26. Member complimented you
  27. Application status/ loan application
  28. Complaint about verification process
  29. Obligatory laugh @ weird joke by member