TravelnoteFeerefundOpen/closea shareUnblockcard(Fraud)ComplaintaboutverificationprocessMembersays "Thankyou" (andmeans it)Sent CEMto teamleadsMembercomplimentedyouQuestionaboutpaycheckGavemember acomplimentHung upw/ noanswerEscalatedcallMisunderstoodmemberThreatenedto takemoneyelsewhereGenuinelaugh orsmileCollectionstransferI.T.ProblemMutedmember tospeak tocoworkerObligatorylaugh @weird jokeby memberPlaced onhold BYmemberApplicationstatus/loanapplicationTookpayment inpaymentconsoleForgotwhymembercalledOnlinebankingissueBlamed forsomethingnot in yourcontrol15+minutecallUnlocktelephonebankingSentdocumentviaDocuSignNeed asupervisorbut they're allin a meetingTravelnoteFeerefundOpen/closea shareUnblockcard(Fraud)ComplaintaboutverificationprocessMembersays "Thankyou" (andmeans it)Sent CEMto teamleadsMembercomplimentedyouQuestionaboutpaycheckGavemember acomplimentHung upw/ noanswerEscalatedcallMisunderstoodmemberThreatenedto takemoneyelsewhereGenuinelaugh orsmileCollectionstransferI.T.ProblemMutedmember tospeak tocoworkerObligatorylaugh @weird jokeby memberPlaced onhold BYmemberApplicationstatus/loanapplicationTookpayment inpaymentconsoleForgotwhymembercalledOnlinebankingissueBlamed forsomethingnot in yourcontrol15+minutecallUnlocktelephonebankingSentdocumentviaDocuSignNeed asupervisorbut they're allin a meeting

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Travel note
  2. Fee refund
  3. Open/close a share
  4. Unblock card (Fraud)
  5. Complaint about verification process
  6. Member says "Thank you" (and means it)
  7. Sent CEM to team leads
  8. Member complimented you
  9. Question about paycheck
  10. Gave member a compliment
  11. Hung up w/ no answer
  12. Escalated call
  13. Misunderstood member
  14. Threatened to take money elsewhere
  15. Genuine laugh or smile
  16. Collections transfer
  17. I.T. Problem
  18. Muted member to speak to coworker
  19. Obligatory laugh @ weird joke by member
  20. Placed on hold BY member
  21. Application status/ loan application
  22. Took payment in payment console
  23. Forgot why member called
  24. Online banking issue
  25. Blamed for something not in your control
  26. 15+ minute call
  27. Unlock telephone banking
  28. Sent document via DocuSign
  29. Need a supervisor but they're all in a meeting