I.T.ProblemOpen/closea shareTookpayment inpaymentconsoleMutedmember tospeak tocoworkerSentdocumentviaDocuSignTravelnoteQuestionaboutpaycheckForgotwhymembercalledFeerefundObligatorylaugh @weird jokeby memberThreatenedto takemoneyelsewhereApplicationstatus/loanapplicationMembersays "Thankyou" (andmeans it)Gavemember acomplimentEscalatedcallUnlocktelephonebankingNeed asupervisorbut they're allin a meetingOnlinebankingissueMisunderstoodmemberGenuinelaugh orsmile15+minutecallBlamed forsomethingnot in yourcontrolHung upw/ noanswerPlaced onhold BYmemberUnblockcard(Fraud)MembercomplimentedyouComplaintaboutverificationprocessSent CEMto teamleadsCollectionstransferI.T.ProblemOpen/closea shareTookpayment inpaymentconsoleMutedmember tospeak tocoworkerSentdocumentviaDocuSignTravelnoteQuestionaboutpaycheckForgotwhymembercalledFeerefundObligatorylaugh @weird jokeby memberThreatenedto takemoneyelsewhereApplicationstatus/loanapplicationMembersays "Thankyou" (andmeans it)Gavemember acomplimentEscalatedcallUnlocktelephonebankingNeed asupervisorbut they're allin a meetingOnlinebankingissueMisunderstoodmemberGenuinelaugh orsmile15+minutecallBlamed forsomethingnot in yourcontrolHung upw/ noanswerPlaced onhold BYmemberUnblockcard(Fraud)MembercomplimentedyouComplaintaboutverificationprocessSent CEMto teamleadsCollectionstransfer

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I.T. Problem
  2. Open/close a share
  3. Took payment in payment console
  4. Muted member to speak to coworker
  5. Sent document via DocuSign
  6. Travel note
  7. Question about paycheck
  8. Forgot why member called
  9. Fee refund
  10. Obligatory laugh @ weird joke by member
  11. Threatened to take money elsewhere
  12. Application status/ loan application
  13. Member says "Thank you" (and means it)
  14. Gave member a compliment
  15. Escalated call
  16. Unlock telephone banking
  17. Need a supervisor but they're all in a meeting
  18. Online banking issue
  19. Misunderstood member
  20. Genuine laugh or smile
  21. 15+ minute call
  22. Blamed for something not in your control
  23. Hung up w/ no answer
  24. Placed on hold BY member
  25. Unblock card (Fraud)
  26. Member complimented you
  27. Complaint about verification process
  28. Sent CEM to team leads
  29. Collections transfer