CollectionstransferSentdocumentviaDocuSignOpen/closea shareQuestionaboutpaycheckEscalatedcallGenuinelaugh orsmileMutedmember tospeak tocoworkerBlamed forsomethingnot in yourcontrolMembercomplimentedyouObligatorylaugh @weird jokeby memberI.T.ProblemThreatenedto takemoneyelsewhereMisunderstoodmemberHung upw/ noanswerUnlocktelephonebanking15+minutecallTravelnoteTookpayment inpaymentconsoleGavemember acomplimentFeerefundMembersays "Thankyou" (andmeans it)OnlinebankingissueApplicationstatus/loanapplicationPlaced onhold BYmemberUnblockcard(Fraud)ComplaintaboutverificationprocessSent CEMto teamleadsNeed asupervisorbut they're allin a meetingForgotwhymembercalledCollectionstransferSentdocumentviaDocuSignOpen/closea shareQuestionaboutpaycheckEscalatedcallGenuinelaugh orsmileMutedmember tospeak tocoworkerBlamed forsomethingnot in yourcontrolMembercomplimentedyouObligatorylaugh @weird jokeby memberI.T.ProblemThreatenedto takemoneyelsewhereMisunderstoodmemberHung upw/ noanswerUnlocktelephonebanking15+minutecallTravelnoteTookpayment inpaymentconsoleGavemember acomplimentFeerefundMembersays "Thankyou" (andmeans it)OnlinebankingissueApplicationstatus/loanapplicationPlaced onhold BYmemberUnblockcard(Fraud)ComplaintaboutverificationprocessSent CEMto teamleadsNeed asupervisorbut they're allin a meetingForgotwhymembercalled

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Collections transfer
  2. Sent document via DocuSign
  3. Open/close a share
  4. Question about paycheck
  5. Escalated call
  6. Genuine laugh or smile
  7. Muted member to speak to coworker
  8. Blamed for something not in your control
  9. Member complimented you
  10. Obligatory laugh @ weird joke by member
  11. I.T. Problem
  12. Threatened to take money elsewhere
  13. Misunderstood member
  14. Hung up w/ no answer
  15. Unlock telephone banking
  16. 15+ minute call
  17. Travel note
  18. Took payment in payment console
  19. Gave member a compliment
  20. Fee refund
  21. Member says "Thank you" (and means it)
  22. Online banking issue
  23. Application status/ loan application
  24. Placed on hold BY member
  25. Unblock card (Fraud)
  26. Complaint about verification process
  27. Sent CEM to team leads
  28. Need a supervisor but they're all in a meeting
  29. Forgot why member called