15+minutecallApplicationstatus/loanapplicationBlamed forsomethingnot in yourcontrolOnlinebankingissueMembersays "Thankyou" (andmeans it)CollectionstransferHung upw/ noanswerUnblockcard(Fraud)Open/closea shareSent CEMto teamleadsComplaintaboutverificationprocessQuestionaboutpaycheckTravelnoteSentdocumentviaDocuSignNeed asupervisorbut they're allin a meetingTookpayment inpaymentconsolePlaced onhold BYmemberGavemember acomplimentUnlocktelephonebankingGenuinelaugh orsmileMisunderstoodmemberEscalatedcallObligatorylaugh @weird jokeby memberI.T.ProblemMembercomplimentedyouFeerefundThreatenedto takemoneyelsewhereMutedmember tospeak tocoworkerForgotwhymembercalled15+minutecallApplicationstatus/loanapplicationBlamed forsomethingnot in yourcontrolOnlinebankingissueMembersays "Thankyou" (andmeans it)CollectionstransferHung upw/ noanswerUnblockcard(Fraud)Open/closea shareSent CEMto teamleadsComplaintaboutverificationprocessQuestionaboutpaycheckTravelnoteSentdocumentviaDocuSignNeed asupervisorbut they're allin a meetingTookpayment inpaymentconsolePlaced onhold BYmemberGavemember acomplimentUnlocktelephonebankingGenuinelaugh orsmileMisunderstoodmemberEscalatedcallObligatorylaugh @weird jokeby memberI.T.ProblemMembercomplimentedyouFeerefundThreatenedto takemoneyelsewhereMutedmember tospeak tocoworkerForgotwhymembercalled

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 15+ minute call
  2. Application status/ loan application
  3. Blamed for something not in your control
  4. Online banking issue
  5. Member says "Thank you" (and means it)
  6. Collections transfer
  7. Hung up w/ no answer
  8. Unblock card (Fraud)
  9. Open/close a share
  10. Sent CEM to team leads
  11. Complaint about verification process
  12. Question about paycheck
  13. Travel note
  14. Sent document via DocuSign
  15. Need a supervisor but they're all in a meeting
  16. Took payment in payment console
  17. Placed on hold BY member
  18. Gave member a compliment
  19. Unlock telephone banking
  20. Genuine laugh or smile
  21. Misunderstood member
  22. Escalated call
  23. Obligatory laugh @ weird joke by member
  24. I.T. Problem
  25. Member complimented you
  26. Fee refund
  27. Threatened to take money elsewhere
  28. Muted member to speak to coworker
  29. Forgot why member called