This bingo card has a free space and 29 words: Complaint about verification process, Online banking issue, Question about paycheck, Hung up w/ no answer, Application status/ loan application, Blamed for something not in your control, Escalated call, Member says "Thank you" (and means it), I.T. Problem, Fee refund, Genuine laugh or smile, Muted member to speak to coworker, Member complimented you, Took payment in payment console, Open/close a share, Obligatory laugh @ weird joke by member, Misunderstood member, Need a supervisor but they're all in a meeting, Travel note, Unblock card (Fraud), Unlock telephone banking, Placed on hold BY member, Forgot why member called, Gave member a compliment, 15+ minute call, Threatened to take money elsewhere, Sent document via DocuSign, Sent CEM to team leads and Collections transfer.
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