(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Portray energy and professionalism
Offer to call the customer back if researching the request will take longer than 2 minutes
Confirm your understanding (and spelling) with the customer to make sure everyone is on the same page.
Exceed service standard given to the caller
Add an activity to a case previously owned by another rep.
Compliment a co-worker on how they handled a call
Say caller’s name on three consecutive calls
Share a sincere “Thank You” (MR, RPO, or UND)
Update Company Contact/ verify spelling and numbers.
Make a customer laugh!
Provide positive recognition to a co-worker
Verify email address.
Reach out and connect with a co-worker
Follow pod plan to ensure phone coverage for customer
Thank a fellow coworker for a nicely set up case or activity
Show an eagerness to help the customer.
Listen and ask probing questions for understanding & details
Slow a customer down and take control of the call
(Name:___________)
Make it easy for the customer to do business with us
Use documentation to follow correct procedures
Bring energy and an upbeat tone of voice during a call
Verify customer information on a call
Write down 3 ways you engaged the caller
(Tell how)
Write down an example of ending the call on a positive note
(Preferably outside of your immediate team)
Portray confidence - Make the customer feel like you are an expert and their needs will be met.
Instill confidence and establish service standards with customer
Open the call with a warm greeting to the customer.
