(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Portray energy and professionalism
(Tell how)
Update Company Contact/ verify spelling and numbers.
Share a sincere “Thank You” (MR, RPO, or UND)
Confirm your understanding (and spelling) with the customer to make sure everyone is on the same page.
(Name:___________)
Make a customer laugh!
(Preferably outside of your immediate team)
Follow pod plan to ensure phone coverage for customer
Portray confidence - Make the customer feel like you are an expert and their needs will be met.
Ask where Auto ID Card should be sent to.
Offer to call the customer back if researching the request will take longer than 2 minutes
Write down an example of ending the call on a positive note
Write down 3 ways you engaged the caller
Add an activity to a case previously owned by another rep.
Provide positive recognition to a co-worker
Slow a customer down and take control of the call
Verify email address.
Thank a customer for their business
Instill confidence and establish service standards with customer
Make it easy for the customer to do business with us
Compliment a co-worker on how they handled a call
Verify customer information on a call
Exceed service standard given to the caller
Listen and ask probing questions for understanding & details
Thank a fellow coworker for a nicely set up case or activity
Open the call with a warm greeting to the customer.
Use documentation to follow correct procedures
Say caller’s name on three consecutive calls
Show an eagerness to help the customer.
Reach out and connect with a co-worker
Reduce a concern for the client
Bring energy and an upbeat tone of voice during a call
