(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Reduce a concern for the client
Open the call with a warm greeting to the customer.
Exceed service standard given to the caller
Confirm your understanding (and spelling) with the customer to make sure everyone is on the same page.
Portray confidence - Make the customer feel like you are an expert and their needs will be met.
Portray energy and professionalism
Share a sincere “Thank You” (MR, RPO, or UND)
Thank a fellow coworker for a nicely set up case or activity
(Name:___________)
(Preferably outside of your immediate team)
Reach out and connect with a co-worker
Bring energy and an upbeat tone of voice during a call
Instill confidence and establish service standards with customer
Show an eagerness to help the customer.
Verify email address.
Write down 3 ways you engaged the caller
Say caller’s name on three consecutive calls
Ask where Auto ID Card should be sent to.
Slow a customer down and take control of the call
(Tell how)
Follow pod plan to ensure phone coverage for customer
Thank a customer for their business
Add an activity to a case previously owned by another rep.
Make a customer laugh!
Use documentation to follow correct procedures
Make it easy for the customer to do business with us
Write down an example of ending the call on a positive note
Compliment a co-worker on how they handled a call
Offer to call the customer back if researching the request will take longer than 2 minutes
Listen and ask probing questions for understanding & details
Provide positive recognition to a co-worker
Verify customer information on a call
Update Company Contact/ verify spelling and numbers.
