(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Verify customer information on a call
Share a sincere “Thank You” (MR, RPO, or UND)
Thank a customer for their business
Write down an example of ending the call on a positive note
Open the call with a warm greeting to the customer.
Portray confidence - Make the customer feel like you are an expert and their needs will be met.
Listen and ask probing questions for understanding & details
Thank a fellow coworker for a nicely set up case or activity
Verify email address.
Confirm your understanding (and spelling) with the customer to make sure everyone is on the same page.
Exceed service standard given to the caller
Compliment a co-worker on how they handled a call
Show an eagerness to help the customer.
Bring energy and an upbeat tone of voice during a call
Instill confidence and establish service standards with customer
Add an activity to a case previously owned by another rep.
Make it easy for the customer to do business with us
Provide positive recognition to a co-worker
Reduce a concern for the client
Follow pod plan to ensure phone coverage for customer
(Tell how)
Write down 3 ways you engaged the caller
Say caller’s name on three consecutive calls
Update Company Contact/ verify spelling and numbers.
Use documentation to follow correct procedures
(Preferably outside of your immediate team)
(Name:___________)
Ask where Auto ID Card should be sent to.
Reach out and connect with a co-worker
Offer to call the customer back if researching the request will take longer than 2 minutes
