(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Instill confidence and establish service standards with customer
Confirm your understanding (and spelling) with the customer to make sure everyone is on the same page.
Verify customer information on a call
Share a sincere “Thank You” (MR, RPO, or UND)
Bring energy and an upbeat tone of voice during a call
Write down 3 ways you engaged the caller
(Preferably outside of your immediate team)
(Name:___________)
Slow a customer down and take control of the call
Thank a customer for their business
Portray confidence - Make the customer feel like you are an expert and their needs will be met.
Write down an example of ending the call on a positive note
Verify email address.
Ask where Auto ID Card should be sent to.
Exceed service standard given to the caller
Make it easy for the customer to do business with us
Thank a fellow coworker for a nicely set up case or activity
Reduce a concern for the client
Use documentation to follow correct procedures
Reach out and connect with a co-worker
Offer to call the customer back if researching the request will take longer than 2 minutes
Provide positive recognition to a co-worker
Update Company Contact/ verify spelling and numbers.
Compliment a co-worker on how they handled a call
Show an eagerness to help the customer.
Open the call with a warm greeting to the customer.
Follow pod plan to ensure phone coverage for customer
Add an activity to a case previously owned by another rep.
Portray energy and professionalism
Make a customer laugh!
(Tell how)
Listen and ask probing questions for understanding & details
