(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Verify email address.
(Preferably outside of your immediate team)
Make a customer laugh!
Reach out and connect with a co-worker
(Name:___________)
Verify customer information on a call
Reduce a concern for the client
Instill confidence and establish service standards with customer
Open the call with a warm greeting to the customer.
Use documentation to follow correct procedures
Portray confidence - Make the customer feel like you are an expert and their needs will be met.
Thank a fellow coworker for a nicely set up case or activity
Thank a customer for their business
Share a sincere “Thank You” (MR, RPO, or UND)
Compliment a co-worker on how they handled a call
Bring energy and an upbeat tone of voice during a call
Listen and ask probing questions for understanding & details
Portray energy and professionalism
Show an eagerness to help the customer.
Write down an example of ending the call on a positive note
Make it easy for the customer to do business with us
Exceed service standard given to the caller
Offer to call the customer back if researching the request will take longer than 2 minutes
Update Company Contact/ verify spelling and numbers.
Write down 3 ways you engaged the caller
(Tell how)
Follow pod plan to ensure phone coverage for customer
Add an activity to a case previously owned by another rep.
Provide positive recognition to a co-worker
Slow a customer down and take control of the call
Confirm your understanding (and spelling) with the customer to make sure everyone is on the same page.
