(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Write down an example of ending the call on a positive note
(Name:___________)
Slow a customer down and take control of the call
Verify email address.
Verify customer information on a call
Portray energy and professionalism
Offer to call the customer back if researching the request will take longer than 2 minutes
Follow pod plan to ensure phone coverage for customer
Show an eagerness to help the customer.
Open the call with a warm greeting to the customer.
Provide positive recognition to a co-worker
Compliment a co-worker on how they handled a call
Listen and ask probing questions for understanding & details
Share a sincere “Thank You” (MR, RPO, or UND)
Make a customer laugh!
Ask where Auto ID Card should be sent to.
Thank a customer for their business
Write down 3 ways you engaged the caller
Confirm your understanding (and spelling) with the customer to make sure everyone is on the same page.
(Tell how)
Portray confidence - Make the customer feel like you are an expert and their needs will be met.
Exceed service standard given to the caller
Say caller’s name on three consecutive calls
Use documentation to follow correct procedures
Make it easy for the customer to do business with us
Instill confidence and establish service standards with customer
Bring energy and an upbeat tone of voice during a call
(Preferably outside of your immediate team)
Update Company Contact/ verify spelling and numbers.
Thank a fellow coworker for a nicely set up case or activity
Reach out and connect with a co-worker
Reduce a concern for the client
Add an activity to a case previously owned by another rep.
