(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Slow a customer down and take control of the call
(Preferably outside of your immediate team)
Portray confidence - Make the customer feel like you are an expert and their needs will be met.
Write down 3 ways you engaged the caller
Portray energy and professionalism
Compliment a co-worker on how they handled a call
Bring energy and an upbeat tone of voice during a call
Make it easy for the customer to do business with us
Follow pod plan to ensure phone coverage for customer
Thank a customer for their business
Verify email address.
Offer to call the customer back if researching the request will take longer than 2 minutes
Ask where Auto ID Card should be sent to.
Instill confidence and establish service standards with customer
Say caller’s name on three consecutive calls
Exceed service standard given to the caller
Thank a fellow coworker for a nicely set up case or activity
Reach out and connect with a co-worker
Write down an example of ending the call on a positive note
Confirm your understanding (and spelling) with the customer to make sure everyone is on the same page.
(Tell how)
(Name:___________)
Listen and ask probing questions for understanding & details
Use documentation to follow correct procedures
Open the call with a warm greeting to the customer.
Make a customer laugh!
Reduce a concern for the client
Show an eagerness to help the customer.
Provide positive recognition to a co-worker
Add an activity to a case previously owned by another rep.
Verify customer information on a call
Update Company Contact/ verify spelling and numbers.
