(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Offer to call the customer back if researching the request will take longer than 2 minutes
Reach out and connect with a co-worker
Write down an example of ending the call on a positive note
Reduce a concern for the client
(Name:___________)
Verify customer information on a call
Verify email address.
Instill confidence and establish service standards with customer
Slow a customer down and take control of the call
Portray confidence - Make the customer feel like you are an expert and their needs will be met.
Bring energy and an upbeat tone of voice during a call
Ask where Auto ID Card should be sent to.
Compliment a co-worker on how they handled a call
Exceed service standard given to the caller
Thank a fellow coworker for a nicely set up case or activity
Add an activity to a case previously owned by another rep.
Make it easy for the customer to do business with us
Listen and ask probing questions for understanding & details
Say caller’s name on three consecutive calls
Update Company Contact/ verify spelling and numbers.
(Preferably outside of your immediate team)
Thank a customer for their business
Share a sincere “Thank You” (MR, RPO, or UND)
Show an eagerness to help the customer.
Follow pod plan to ensure phone coverage for customer
(Tell how)
Open the call with a warm greeting to the customer.
Use documentation to follow correct procedures
Make a customer laugh!
Confirm your understanding (and spelling) with the customer to make sure everyone is on the same page.
