(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Thank a customer for their business
Add an activity to a case previously owned by another rep.
(Tell how)
Verify email address.
Ask where Auto ID Card should be sent to.
Open the call with a warm greeting to the customer.
Confirm your understanding (and spelling) with the customer to make sure everyone is on the same page.
Bring energy and an upbeat tone of voice during a call
Provide positive recognition to a co-worker
Listen and ask probing questions for understanding & details
Compliment a co-worker on how they handled a call
Thank a fellow coworker for a nicely set up case or activity
Make it easy for the customer to do business with us
Offer to call the customer back if researching the request will take longer than 2 minutes
Reduce a concern for the client
Reach out and connect with a co-worker
Write down 3 ways you engaged the caller
Slow a customer down and take control of the call
Verify customer information on a call
Use documentation to follow correct procedures
(Preferably outside of your immediate team)
Follow pod plan to ensure phone coverage for customer
Portray energy and professionalism
Update Company Contact/ verify spelling and numbers.
Share a sincere “Thank You” (MR, RPO, or UND)
Portray confidence - Make the customer feel like you are an expert and their needs will be met.
Show an eagerness to help the customer.
Write down an example of ending the call on a positive note
(Name:___________)
Instill confidence and establish service standards with customer
