(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Update Company Contact/ verify spelling and numbers.
Thank a fellow coworker for a nicely set up case or activity
Slow a customer down and take control of the call
Add an activity to a case previously owned by another rep.
Exceed service standard given to the caller
Reduce a concern for the client
Say caller’s name on three consecutive calls
Write down an example of ending the call on a positive note
Follow pod plan to ensure phone coverage for customer
Make it easy for the customer to do business with us
(Preferably outside of your immediate team)
Verify customer information on a call
Open the call with a warm greeting to the customer.
Use documentation to follow correct procedures
Show an eagerness to help the customer.
Make a customer laugh!
Portray energy and professionalism
Bring energy and an upbeat tone of voice during a call
Provide positive recognition to a co-worker
Write down 3 ways you engaged the caller
Confirm your understanding (and spelling) with the customer to make sure everyone is on the same page.
(Name:___________)
Reach out and connect with a co-worker
Portray confidence - Make the customer feel like you are an expert and their needs will be met.
Compliment a co-worker on how they handled a call
Thank a customer for their business
Offer to call the customer back if researching the request will take longer than 2 minutes
Instill confidence and establish service standards with customer
Verify email address.
Ask where Auto ID Card should be sent to.
Listen and ask probing questions for understanding & details
