(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Follow pod plan to ensure phone coverage for customer
Show an eagerness to help the customer.
Make a customer laugh!
Verify customer information on a call
Open the call with a warm greeting to the customer.
Thank a fellow coworker for a nicely set up case or activity
Say caller’s name on three consecutive calls
Use documentation to follow correct procedures
(Name:___________)
Offer to call the customer back if researching the request will take longer than 2 minutes
Verify email address.
Make it easy for the customer to do business with us
Compliment a co-worker on how they handled a call
Thank a customer for their business
Portray energy and professionalism
Ask where Auto ID Card should be sent to.
Write down an example of ending the call on a positive note
Instill confidence and establish service standards with customer
Provide positive recognition to a co-worker
Reduce a concern for the client
Add an activity to a case previously owned by another rep.
Write down 3 ways you engaged the caller
Share a sincere “Thank You” (MR, RPO, or UND)
(Tell how)
Confirm your understanding (and spelling) with the customer to make sure everyone is on the same page.
Portray confidence - Make the customer feel like you are an expert and their needs will be met.
(Preferably outside of your immediate team)
Update Company Contact/ verify spelling and numbers.
Bring energy and an upbeat tone of voice during a call
Exceed service standard given to the caller
Reach out and connect with a co-worker
Slow a customer down and take control of the call
Listen and ask probing questions for understanding & details
