(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Reach out and connect with a co-worker
(Preferably outside of your immediate team)
Compliment a co-worker on how they handled a call
Follow pod plan to ensure phone coverage for customer
Reduce a concern for the client
Ask where Auto ID Card should be sent to.
Bring energy and an upbeat tone of voice during a call
Share a sincere “Thank You” (MR, RPO, or UND)
Verify customer information on a call
Write down 3 ways you engaged the caller
Instill confidence and establish service standards with customer
Offer to call the customer back if researching the request will take longer than 2 minutes
Add an activity to a case previously owned by another rep.
Show an eagerness to help the customer.
Make it easy for the customer to do business with us
Slow a customer down and take control of the call
Listen and ask probing questions for understanding & details
(Tell how)
Open the call with a warm greeting to the customer.
Make a customer laugh!
Portray energy and professionalism
Update Company Contact/ verify spelling and numbers.
Write down an example of ending the call on a positive note
Verify email address.
(Name:___________)
Thank a fellow coworker for a nicely set up case or activity
Portray confidence - Make the customer feel like you are an expert and their needs will be met.
Use documentation to follow correct procedures
Exceed service standard given to the caller
Confirm your understanding (and spelling) with the customer to make sure everyone is on the same page.
