(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Offer to call the customer back if researching the request will take longer than 2 minutes
Compliment a co-worker on how they handled a call
Thank a customer for their business
Bring energy and an upbeat tone of voice during a call
Write down an example of ending the call on a positive note
Open the call with a warm greeting to the customer.
Portray energy and professionalism
Show an eagerness to help the customer.
Ask where Auto ID Card should be sent to.
Reduce a concern for the client
Thank a fellow coworker for a nicely set up case or activity
Provide positive recognition to a co-worker
Reach out and connect with a co-worker
Confirm your understanding (and spelling) with the customer to make sure everyone is on the same page.
Follow pod plan to ensure phone coverage for customer
Use documentation to follow correct procedures
Say caller’s name on three consecutive calls
Portray confidence - Make the customer feel like you are an expert and their needs will be met.
Make a customer laugh!
Slow a customer down and take control of the call
Instill confidence and establish service standards with customer
Verify email address.
Listen and ask probing questions for understanding & details
Share a sincere “Thank You” (MR, RPO, or UND)
(Preferably outside of your immediate team)
Add an activity to a case previously owned by another rep.
Make it easy for the customer to do business with us
Exceed service standard given to the caller
(Name:___________)
Write down 3 ways you engaged the caller
Verify customer information on a call
(Tell how)
Update Company Contact/ verify spelling and numbers.
