(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Instill confidence and establish service standards with customer
Show an eagerness to help the customer.
Share a sincere “Thank You” (MR, RPO, or UND)
Follow pod plan to ensure phone coverage for customer
Write down 3 ways you engaged the caller
Portray energy and professionalism
Compliment a co-worker on how they handled a call
Bring energy and an upbeat tone of voice during a call
Write down an example of ending the call on a positive note
Update Company Contact/ verify spelling and numbers.
Thank a customer for their business
Open the call with a warm greeting to the customer.
Confirm your understanding (and spelling) with the customer to make sure everyone is on the same page.
Say caller’s name on three consecutive calls
Make it easy for the customer to do business with us
Use documentation to follow correct procedures
Add an activity to a case previously owned by another rep.
Exceed service standard given to the caller
Offer to call the customer back if researching the request will take longer than 2 minutes
Ask where Auto ID Card should be sent to.
Slow a customer down and take control of the call
Verify email address.
Verify customer information on a call
(Preferably outside of your immediate team)
Provide positive recognition to a co-worker
Reduce a concern for the client
(Tell how)
Listen and ask probing questions for understanding & details
Reach out and connect with a co-worker
Make a customer laugh!
(Name:___________)
Portray confidence - Make the customer feel like you are an expert and their needs will be met.
Thank a fellow coworker for a nicely set up case or activity
