(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Confirm your understanding (and spelling) with the customer to make sure everyone is on the same page.
Provide positive recognition to a co-worker
Add an activity to a case previously owned by another rep.
Ask where Auto ID Card should be sent to.
Thank a fellow coworker for a nicely set up case or activity
Thank a customer for their business
Show an eagerness to help the customer.
Use documentation to follow correct procedures
Follow pod plan to ensure phone coverage for customer
Exceed service standard given to the caller
Reduce a concern for the client
Portray confidence - Make the customer feel like you are an expert and their needs will be met.
Share a sincere “Thank You” (MR, RPO, or UND)
Open the call with a warm greeting to the customer.
Make it easy for the customer to do business with us
Reach out and connect with a co-worker
(Preferably outside of your immediate team)
Make a customer laugh!
Write down 3 ways you engaged the caller
Listen and ask probing questions for understanding & details
Offer to call the customer back if researching the request will take longer than 2 minutes
Verify email address.
Portray energy and professionalism
Bring energy and an upbeat tone of voice during a call
Instill confidence and establish service standards with customer
(Name:___________)
Compliment a co-worker on how they handled a call
Update Company Contact/ verify spelling and numbers.
Say caller’s name on three consecutive calls
(Tell how)
Verify customer information on a call
Write down an example of ending the call on a positive note
