(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Exceed service standard given to the caller
Say caller’s name on three consecutive calls
Show an eagerness to help the customer.
Write down 3 ways you engaged the caller
Open the call with a warm greeting to the customer.
Make a customer laugh!
Verify customer information on a call
Thank a fellow coworker for a nicely set up case or activity
Update Company Contact/ verify spelling and numbers.
Instill confidence and establish service standards with customer
Offer to call the customer back if researching the request will take longer than 2 minutes
Compliment a co-worker on how they handled a call
Ask where Auto ID Card should be sent to.
Add an activity to a case previously owned by another rep.
Use documentation to follow correct procedures
(Tell how)
Reduce a concern for the client
Make it easy for the customer to do business with us
Listen and ask probing questions for understanding & details
Provide positive recognition to a co-worker
Reach out and connect with a co-worker
Bring energy and an upbeat tone of voice during a call
Verify email address.
Thank a customer for their business
Share a sincere “Thank You” (MR, RPO, or UND)
Slow a customer down and take control of the call
Follow pod plan to ensure phone coverage for customer
Portray confidence - Make the customer feel like you are an expert and their needs will be met.
(Preferably outside of your immediate team)
(Name:___________)
Write down an example of ending the call on a positive note
Portray energy and professionalism
Confirm your understanding (and spelling) with the customer to make sure everyone is on the same page.
