(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Instill confidence and establish service standards with customer
Follow pod plan to ensure phone coverage for customer
Say caller’s name on three consecutive calls
Compliment a co-worker on how they handled a call
Portray confidence - Make the customer feel like you are an expert and their needs will be met.
Reduce a concern for the client
Slow a customer down and take control of the call
Ask where Auto ID Card should be sent to.
Use documentation to follow correct procedures
Reach out and connect with a co-worker
Listen and ask probing questions for understanding & details
Thank a customer for their business
Make a customer laugh!
Update Company Contact/ verify spelling and numbers.
Offer to call the customer back if researching the request will take longer than 2 minutes
Make it easy for the customer to do business with us
Show an eagerness to help the customer.
(Preferably outside of your immediate team)
Add an activity to a case previously owned by another rep.
Share a sincere “Thank You” (MR, RPO, or UND)
Write down an example of ending the call on a positive note
Bring energy and an upbeat tone of voice during a call
Confirm your understanding (and spelling) with the customer to make sure everyone is on the same page.
Verify email address.
Portray energy and professionalism
Open the call with a warm greeting to the customer.
Thank a fellow coworker for a nicely set up case or activity
