(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Portray energy and professionalism
Show an eagerness to help the customer.
Update Company Contact/ verify spelling and numbers.
Confirm your understanding (and spelling) with the customer to make sure everyone is on the same page.
Listen and ask probing questions for understanding & details
Say caller’s name on three consecutive calls
Thank a customer for their business
Exceed service standard given to the caller
Verify customer information on a call
(Tell how)
(Preferably outside of your immediate team)
Instill confidence and establish service standards with customer
Open the call with a warm greeting to the customer.
Reduce a concern for the client
(Name:___________)
Add an activity to a case previously owned by another rep.
Thank a fellow coworker for a nicely set up case or activity
Portray confidence - Make the customer feel like you are an expert and their needs will be met.
Use documentation to follow correct procedures
Bring energy and an upbeat tone of voice during a call
Verify email address.
Make a customer laugh!
Slow a customer down and take control of the call
Offer to call the customer back if researching the request will take longer than 2 minutes
Write down an example of ending the call on a positive note
Reach out and connect with a co-worker
Share a sincere “Thank You” (MR, RPO, or UND)
Ask where Auto ID Card should be sent to.
Make it easy for the customer to do business with us
Follow pod plan to ensure phone coverage for customer
