This bingo card has a free space and 33 words: Provide positive recognition to a co-worker, (Name:___________), Reach out and connect with a co-worker, (Preferably outside of your immediate team), Reduce a concern for the client, Write down 3 ways you engaged the caller, Verify customer information on a call, Write down an example of ending the call on a positive note, Exceed service standard given to the caller, Say caller’s name on three consecutive calls, Instill confidence and establish service standards with customer, Portray energy and professionalism, Make it easy for the customer to do business with us, (Tell how), Listen and ask probing questions for understanding & details, Make a customer laugh!, Slow a customer down and take control of the call, Thank a customer for their business, Share a sincere “Thank You” (MR, RPO, or UND), Use documentation to follow correct procedures, Bring energy and an upbeat tone of voice during a call, Show an eagerness to help the customer., Portray confidence - Make the customer feel like you are an expert and their needs will be met., Open the call with a warm greeting to the customer., Confirm your understanding (and spelling) with the customer to make sure everyone is on the same page., Ask where Auto ID Card should be sent to., Verify email address., Update Company Contact/ verify spelling and numbers., Add an activity to a case previously owned by another rep., Thank a fellow coworker for a nicely set up case or activity, Offer to call the customer back if researching the request will take longer than 2 minutes, Follow pod plan to ensure phone coverage for customer and Compliment a co-worker on how they handled a call.
Customer Service BINGO | Customer Service BINGO | Customer Service Bingo | Customer Service Week Bingo | Customer Service Week Bingo Card
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