ExceedprovidedservicestandardgivenShare asincere“Thank You”(MR, RPO,or UND)Thank acoworker fornicely settingup acase/activitySay caller’sname onthreeconsecutivecallsVerifycustomerinformationAdd an activityto a casepreviouslyowned byanother rep.Slowcustomerdown andtake controlof the callComplimenta co-workeron how theyhandled acallThank acustomerfor theirbusinessMake thecustomerfeel like youare an expertConfirm yourunderstandingwith thecustomerOffer to callthe customerback ifneeding toresearchReach outand connectwith a co-workerDocument3 ways youengagedthe callerVerifyemailaddressFollow podplan toensurephonecoverageBring energyand anupbeat toneof voiceShow aneagernessto help thecustomerDocumentending callon a positivenoteAsk probingquestions forunderstanding& detailsUsedocumentationReduce aconcernfor theclientMake acustomerlaugh!Make it easyfor thecustomer to dobusiness withus (Tell how)Ask whereAuto IDCard shouldbe sent toUpdateCompanyContact/ verifyspelling andnumbers.Portray energyandprofessionalismProvidepositiverecognitionto a co-workerGreetcustomerwarmlyExceedprovidedservicestandardgivenShare asincere“Thank You”(MR, RPO,or UND)Thank acoworker fornicely settingup acase/activitySay caller’sname onthreeconsecutivecallsVerifycustomerinformationAdd an activityto a casepreviouslyowned byanother rep.Slowcustomerdown andtake controlof the callComplimenta co-workeron how theyhandled acallThank acustomerfor theirbusinessMake thecustomerfeel like youare an expertConfirm yourunderstandingwith thecustomerOffer to callthe customerback ifneeding toresearchReach outand connectwith a co-workerDocument3 ways youengagedthe callerVerifyemailaddressFollow podplan toensurephonecoverageBring energyand anupbeat toneof voiceShow aneagernessto help thecustomerDocumentending callon a positivenoteAsk probingquestions forunderstanding& detailsUsedocumentationReduce aconcernfor theclientMake acustomerlaugh!Make it easyfor thecustomer to dobusiness withus (Tell how)Ask whereAuto IDCard shouldbe sent toUpdateCompanyContact/ verifyspelling andnumbers.Portray energyandprofessionalismProvidepositiverecognitionto a co-workerGreetcustomerwarmly

Customer Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Exceed provided service standard given
  2. Share a sincere “Thank You” (MR, RPO, or UND)
  3. Thank a coworker for nicely setting up a case/activity
  4. Say caller’s name on three consecutive calls
  5. Verify customer information
  6. Add an activity to a case previously owned by another rep.
  7. Slow customer down and take control of the call
  8. Compliment a co-worker on how they handled a call
  9. Thank a customer for their business
  10. Make the customer feel like you are an expert
  11. Confirm your understanding with the customer
  12. Offer to call the customer back if needing to research
  13. Reach out and connect with a co-worker
  14. Document 3 ways you engaged the caller
  15. Verify email address
  16. Follow pod plan to ensure phone coverage
  17. Bring energy and an upbeat tone of voice
  18. Show an eagerness to help the customer
  19. Document ending call on a positive note
  20. Ask probing questions for understanding & details
  21. Use documentation
  22. Reduce a concern for the client
  23. Make a customer laugh!
  24. Make it easy for the customer to do business with us (Tell how)
  25. Ask where Auto ID Card should be sent to
  26. Update Company Contact/ verify spelling and numbers.
  27. Portray energy and professionalism
  28. Provide positive recognition to a co-worker
  29. Greet customer warmly