Providepositiverecognitionto a co-workerGreetcustomerwarmlyThank acoworker fornicely settingup acase/activityUsedocumentationAsk probingquestions forunderstanding& detailsBring energyand anupbeat toneof voiceSlowcustomerdown andtake controlof the callReduce aconcernfor theclientMake acustomerlaugh!UpdateCompanyContact/ verifyspelling andnumbers.Complimenta co-workeron how theyhandled acallReach outand connectwith a co-workerOffer to callthe customerback ifneeding toresearchMake thecustomerfeel like youare an expertAdd an activityto a casepreviouslyowned byanother rep.Share asincere“Thank You”(MR, RPO,or UND)Say caller’sname onthreeconsecutivecallsThank acustomerfor theirbusinessPortray energyandprofessionalismConfirm yourunderstandingwith thecustomerExceedprovidedservicestandardgivenMake it easyfor thecustomer to dobusiness withus (Tell how)Show aneagernessto help thecustomerAsk whereAuto IDCard shouldbe sent toDocumentending callon a positivenoteDocument3 ways youengagedthe callerVerifyemailaddressFollow podplan toensurephonecoverageVerifycustomerinformationProvidepositiverecognitionto a co-workerGreetcustomerwarmlyThank acoworker fornicely settingup acase/activityUsedocumentationAsk probingquestions forunderstanding& detailsBring energyand anupbeat toneof voiceSlowcustomerdown andtake controlof the callReduce aconcernfor theclientMake acustomerlaugh!UpdateCompanyContact/ verifyspelling andnumbers.Complimenta co-workeron how theyhandled acallReach outand connectwith a co-workerOffer to callthe customerback ifneeding toresearchMake thecustomerfeel like youare an expertAdd an activityto a casepreviouslyowned byanother rep.Share asincere“Thank You”(MR, RPO,or UND)Say caller’sname onthreeconsecutivecallsThank acustomerfor theirbusinessPortray energyandprofessionalismConfirm yourunderstandingwith thecustomerExceedprovidedservicestandardgivenMake it easyfor thecustomer to dobusiness withus (Tell how)Show aneagernessto help thecustomerAsk whereAuto IDCard shouldbe sent toDocumentending callon a positivenoteDocument3 ways youengagedthe callerVerifyemailaddressFollow podplan toensurephonecoverageVerifycustomerinformation

Customer Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provide positive recognition to a co-worker
  2. Greet customer warmly
  3. Thank a coworker for nicely setting up a case/activity
  4. Use documentation
  5. Ask probing questions for understanding & details
  6. Bring energy and an upbeat tone of voice
  7. Slow customer down and take control of the call
  8. Reduce a concern for the client
  9. Make a customer laugh!
  10. Update Company Contact/ verify spelling and numbers.
  11. Compliment a co-worker on how they handled a call
  12. Reach out and connect with a co-worker
  13. Offer to call the customer back if needing to research
  14. Make the customer feel like you are an expert
  15. Add an activity to a case previously owned by another rep.
  16. Share a sincere “Thank You” (MR, RPO, or UND)
  17. Say caller’s name on three consecutive calls
  18. Thank a customer for their business
  19. Portray energy and professionalism
  20. Confirm your understanding with the customer
  21. Exceed provided service standard given
  22. Make it easy for the customer to do business with us (Tell how)
  23. Show an eagerness to help the customer
  24. Ask where Auto ID Card should be sent to
  25. Document ending call on a positive note
  26. Document 3 ways you engaged the caller
  27. Verify email address
  28. Follow pod plan to ensure phone coverage
  29. Verify customer information