(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Offer to call the customer back if needing to research
Verify customer information
Ask where Auto ID Card should be sent to
Update Company Contact/ verify spelling and numbers.
Portray energy and professionalism
Follow pod plan to ensure phone coverage
Bring energy and an upbeat tone of voice
Show an eagerness to help the customer
Share a sincere “Thank You” (MR, RPO, or UND)
Reduce a concern for the client
Make it easy for the customer to do business with us (Tell how)
Verify email address
Make the customer feel like you are an expert
Thank a customer for their business
Confirm your understanding with the customer
Ask probing questions for understanding & details
Use documentation
Document ending call on a positive note
Document 3 ways you engaged the caller
Make a customer laugh!
Compliment a co-worker on how they handled a call
Greet customer warmly
Exceed provided service standard given
Thank a coworker for nicely setting up a case/activity
Say caller’s name on three consecutive calls
Slow customer down and take control of the call
Add an activity to a case previously owned by another rep.