Complimenta co-workeron how theyhandled acallReach outand connectwith a co-workerGreetcustomerwarmlyAdd an activityto a casepreviouslyowned byanother rep.Bring energyand anupbeat toneof voiceProvidepositiverecognitionto a co-workerAsk whereAuto IDCard shouldbe sent toOffer to callthe customerback ifneeding toresearchConfirm yourunderstandingwith thecustomerSlowcustomerdown andtake controlof the callAsk probingquestions forunderstanding& detailsShare asincere“Thank You”(MR, RPO,or UND)UsedocumentationMake acustomerlaugh!UpdateCompanyContact/ verifyspelling andnumbers.Show aneagernessto help thecustomerMake it easyfor thecustomer to dobusiness withus (Tell how)Document3 ways youengagedthe callerVerifyemailaddressMake thecustomerfeel like youare an expertFollow podplan toensurephonecoverageReduce aconcernfor theclientThank acoworker fornicely settingup acase/activitySay caller’sname onthreeconsecutivecallsPortray energyandprofessionalismExceedprovidedservicestandardgivenVerifycustomerinformationThank acustomerfor theirbusinessDocumentending callon a positivenoteComplimenta co-workeron how theyhandled acallReach outand connectwith a co-workerGreetcustomerwarmlyAdd an activityto a casepreviouslyowned byanother rep.Bring energyand anupbeat toneof voiceProvidepositiverecognitionto a co-workerAsk whereAuto IDCard shouldbe sent toOffer to callthe customerback ifneeding toresearchConfirm yourunderstandingwith thecustomerSlowcustomerdown andtake controlof the callAsk probingquestions forunderstanding& detailsShare asincere“Thank You”(MR, RPO,or UND)UsedocumentationMake acustomerlaugh!UpdateCompanyContact/ verifyspelling andnumbers.Show aneagernessto help thecustomerMake it easyfor thecustomer to dobusiness withus (Tell how)Document3 ways youengagedthe callerVerifyemailaddressMake thecustomerfeel like youare an expertFollow podplan toensurephonecoverageReduce aconcernfor theclientThank acoworker fornicely settingup acase/activitySay caller’sname onthreeconsecutivecallsPortray energyandprofessionalismExceedprovidedservicestandardgivenVerifycustomerinformationThank acustomerfor theirbusinessDocumentending callon a positivenote

Customer Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Compliment a co-worker on how they handled a call
  2. Reach out and connect with a co-worker
  3. Greet customer warmly
  4. Add an activity to a case previously owned by another rep.
  5. Bring energy and an upbeat tone of voice
  6. Provide positive recognition to a co-worker
  7. Ask where Auto ID Card should be sent to
  8. Offer to call the customer back if needing to research
  9. Confirm your understanding with the customer
  10. Slow customer down and take control of the call
  11. Ask probing questions for understanding & details
  12. Share a sincere “Thank You” (MR, RPO, or UND)
  13. Use documentation
  14. Make a customer laugh!
  15. Update Company Contact/ verify spelling and numbers.
  16. Show an eagerness to help the customer
  17. Make it easy for the customer to do business with us (Tell how)
  18. Document 3 ways you engaged the caller
  19. Verify email address
  20. Make the customer feel like you are an expert
  21. Follow pod plan to ensure phone coverage
  22. Reduce a concern for the client
  23. Thank a coworker for nicely setting up a case/activity
  24. Say caller’s name on three consecutive calls
  25. Portray energy and professionalism
  26. Exceed provided service standard given
  27. Verify customer information
  28. Thank a customer for their business
  29. Document ending call on a positive note