(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Greet customer warmly
Follow pod plan to ensure phone coverage
Use documentation
Update Company Contact/ verify spelling and numbers.
Document 3 ways you engaged the caller
Exceed provided service standard given
Make it easy for the customer to do business with us (Tell how)
Make a customer laugh!
Verify customer information
Show an eagerness to help the customer
Confirm your understanding with the customer
Slow customer down and take control of the call
Share a sincere “Thank You” (MR, RPO, or UND)
Offer to call the customer back if needing to research
Bring energy and an upbeat tone of voice
Portray energy and professionalism
Make the customer feel like you are an expert
Verify email address
Ask probing questions for understanding & details
Thank a customer for their business
Thank a coworker for nicely setting up a case/activity
Document ending call on a positive note
Reduce a concern for the client
Ask where Auto ID Card should be sent to
Say caller’s name on three consecutive calls
Provide positive recognition to a co-worker
Reach out and connect with a co-worker
Add an activity to a case previously owned by another rep.
