(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Ask probing questions for understanding & details
Thank a coworker for nicely setting up a case/activity
Verify customer information
Portray energy and professionalism
Follow pod plan to ensure phone coverage
Bring energy and an upbeat tone of voice
Add an activity to a case previously owned by another rep.
Provide positive recognition to a co-worker
Show an eagerness to help the customer
Compliment a co-worker on how they handled a call
Make the customer feel like you are an expert
Document ending call on a positive note
Make it easy for the customer to do business with us (Tell how)
Exceed provided service standard given
Slow customer down and take control of the call
Update Company Contact/ verify spelling and numbers.
Share a sincere “Thank You” (MR, RPO, or UND)
Document 3 ways you engaged the caller
Say caller’s name on three consecutive calls
Thank a customer for their business
Verify email address
Use documentation
Make a customer laugh!
Greet customer warmly
Ask where Auto ID Card should be sent to
Reduce a concern for the client
Offer to call the customer back if needing to research
