Offer to callthe customerback ifneeding toresearchVerifycustomerinformationAsk whereAuto IDCard shouldbe sent toUpdateCompanyContact/ verifyspelling andnumbers.Portray energyandprofessionalismFollow podplan toensurephonecoverageBring energyand anupbeat toneof voiceShow aneagernessto help thecustomerShare asincere“Thank You”(MR, RPO,or UND)Reduce aconcernfor theclientMake it easyfor thecustomer to dobusiness withus (Tell how)VerifyemailaddressMake thecustomerfeel like youare an expertThank acustomerfor theirbusinessConfirm yourunderstandingwith thecustomerAsk probingquestions forunderstanding& detailsUsedocumentationDocumentending callon a positivenoteDocument3 ways youengagedthe callerMake acustomerlaugh!Complimenta co-workeron how theyhandled acallGreetcustomerwarmlyExceedprovidedservicestandardgivenThank acoworker fornicely settingup acase/activitySay caller’sname onthreeconsecutivecallsSlowcustomerdown andtake controlof the callAdd an activityto a casepreviouslyowned byanother rep.Providepositiverecognitionto a co-workerReach outand connectwith a co-workerOffer to callthe customerback ifneeding toresearchVerifycustomerinformationAsk whereAuto IDCard shouldbe sent toUpdateCompanyContact/ verifyspelling andnumbers.Portray energyandprofessionalismFollow podplan toensurephonecoverageBring energyand anupbeat toneof voiceShow aneagernessto help thecustomerShare asincere“Thank You”(MR, RPO,or UND)Reduce aconcernfor theclientMake it easyfor thecustomer to dobusiness withus (Tell how)VerifyemailaddressMake thecustomerfeel like youare an expertThank acustomerfor theirbusinessConfirm yourunderstandingwith thecustomerAsk probingquestions forunderstanding& detailsUsedocumentationDocumentending callon a positivenoteDocument3 ways youengagedthe callerMake acustomerlaugh!Complimenta co-workeron how theyhandled acallGreetcustomerwarmlyExceedprovidedservicestandardgivenThank acoworker fornicely settingup acase/activitySay caller’sname onthreeconsecutivecallsSlowcustomerdown andtake controlof the callAdd an activityto a casepreviouslyowned byanother rep.Providepositiverecognitionto a co-workerReach outand connectwith a co-worker

Customer Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offer to call the customer back if needing to research
  2. Verify customer information
  3. Ask where Auto ID Card should be sent to
  4. Update Company Contact/ verify spelling and numbers.
  5. Portray energy and professionalism
  6. Follow pod plan to ensure phone coverage
  7. Bring energy and an upbeat tone of voice
  8. Show an eagerness to help the customer
  9. Share a sincere “Thank You” (MR, RPO, or UND)
  10. Reduce a concern for the client
  11. Make it easy for the customer to do business with us (Tell how)
  12. Verify email address
  13. Make the customer feel like you are an expert
  14. Thank a customer for their business
  15. Confirm your understanding with the customer
  16. Ask probing questions for understanding & details
  17. Use documentation
  18. Document ending call on a positive note
  19. Document 3 ways you engaged the caller
  20. Make a customer laugh!
  21. Compliment a co-worker on how they handled a call
  22. Greet customer warmly
  23. Exceed provided service standard given
  24. Thank a coworker for nicely setting up a case/activity
  25. Say caller’s name on three consecutive calls
  26. Slow customer down and take control of the call
  27. Add an activity to a case previously owned by another rep.
  28. Provide positive recognition to a co-worker
  29. Reach out and connect with a co-worker