Make acustomerlaugh!Share asincere“Thank You”(MR, RPO,or UND)Bring energyand anupbeat toneof voiceAdd an activityto a casepreviouslyowned byanother rep.UsedocumentationComplimenta co-workeron how theyhandled acallDocument3 ways youengagedthe callerDocumentending callon a positivenoteFollow podplan toensurephonecoverageSay caller’sname onthreeconsecutivecallsReach outand connectwith a co-workerMake thecustomerfeel like youare an expertConfirm yourunderstandingwith thecustomerExceedprovidedservicestandardgivenPortray energyandprofessionalismGreetcustomerwarmlyProvidepositiverecognitionto a co-workerUpdateCompanyContact/ verifyspelling andnumbers.Make it easyfor thecustomer to dobusiness withus (Tell how)Thank acoworker fornicely settingup acase/activityAsk probingquestions forunderstanding& detailsSlowcustomerdown andtake controlof the callVerifyemailaddressAsk whereAuto IDCard shouldbe sent toShow aneagernessto help thecustomerReduce aconcernfor theclientOffer to callthe customerback ifneeding toresearchVerifycustomerinformationThank acustomerfor theirbusinessMake acustomerlaugh!Share asincere“Thank You”(MR, RPO,or UND)Bring energyand anupbeat toneof voiceAdd an activityto a casepreviouslyowned byanother rep.UsedocumentationComplimenta co-workeron how theyhandled acallDocument3 ways youengagedthe callerDocumentending callon a positivenoteFollow podplan toensurephonecoverageSay caller’sname onthreeconsecutivecallsReach outand connectwith a co-workerMake thecustomerfeel like youare an expertConfirm yourunderstandingwith thecustomerExceedprovidedservicestandardgivenPortray energyandprofessionalismGreetcustomerwarmlyProvidepositiverecognitionto a co-workerUpdateCompanyContact/ verifyspelling andnumbers.Make it easyfor thecustomer to dobusiness withus (Tell how)Thank acoworker fornicely settingup acase/activityAsk probingquestions forunderstanding& detailsSlowcustomerdown andtake controlof the callVerifyemailaddressAsk whereAuto IDCard shouldbe sent toShow aneagernessto help thecustomerReduce aconcernfor theclientOffer to callthe customerback ifneeding toresearchVerifycustomerinformationThank acustomerfor theirbusiness

Customer Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Make a customer laugh!
  2. Share a sincere “Thank You” (MR, RPO, or UND)
  3. Bring energy and an upbeat tone of voice
  4. Add an activity to a case previously owned by another rep.
  5. Use documentation
  6. Compliment a co-worker on how they handled a call
  7. Document 3 ways you engaged the caller
  8. Document ending call on a positive note
  9. Follow pod plan to ensure phone coverage
  10. Say caller’s name on three consecutive calls
  11. Reach out and connect with a co-worker
  12. Make the customer feel like you are an expert
  13. Confirm your understanding with the customer
  14. Exceed provided service standard given
  15. Portray energy and professionalism
  16. Greet customer warmly
  17. Provide positive recognition to a co-worker
  18. Update Company Contact/ verify spelling and numbers.
  19. Make it easy for the customer to do business with us (Tell how)
  20. Thank a coworker for nicely setting up a case/activity
  21. Ask probing questions for understanding & details
  22. Slow customer down and take control of the call
  23. Verify email address
  24. Ask where Auto ID Card should be sent to
  25. Show an eagerness to help the customer
  26. Reduce a concern for the client
  27. Offer to call the customer back if needing to research
  28. Verify customer information
  29. Thank a customer for their business