(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Share a sincere “Thank You” (MR, RPO, or UND)
Make a customer laugh!
Slow customer down and take control of the call
Compliment a co-worker on how they handled a call
Document 3 ways you engaged the caller
Document ending call on a positive note
Make the customer feel like you are an expert
Verify email address
Follow pod plan to ensure phone coverage
Ask where Auto ID Card should be sent to
Thank a customer for their business
Use documentation
Bring energy and an upbeat tone of voice
Reach out and connect with a co-worker
Portray energy and professionalism
Ask probing questions for understanding & details
Show an eagerness to help the customer
Provide positive recognition to a co-worker
Make it easy for the customer to do business with us (Tell how)
Offer to call the customer back if needing to research
Update Company Contact/ verify spelling and numbers.
Reduce a concern for the client
Say caller’s name on three consecutive calls
Add an activity to a case previously owned by another rep.
Confirm your understanding with the customer
Thank a coworker for nicely setting up a case/activity
