Complimenta co-workeron how theyhandled acallDocument3 ways youengagedthe callerOffer to callthe customerback ifneeding toresearchGreetcustomerwarmlyUsedocumentationMake acustomerlaugh!Share asincere“Thank You”(MR, RPO,or UND)Portray energyandprofessionalismVerifyemailaddressThank acustomerfor theirbusinessProvidepositiverecognitionto a co-workerSlowcustomerdown andtake controlof the callMake thecustomerfeel like youare an expertAsk probingquestions forunderstanding& detailsExceedprovidedservicestandardgivenVerifycustomerinformationReduce aconcernfor theclientAdd an activityto a casepreviouslyowned byanother rep.Say caller’sname onthreeconsecutivecallsReach outand connectwith a co-workerConfirm yourunderstandingwith thecustomerShow aneagernessto help thecustomerMake it easyfor thecustomer to dobusiness withus (Tell how)Thank acoworker fornicely settingup acase/activityAsk whereAuto IDCard shouldbe sent toUpdateCompanyContact/ verifyspelling andnumbers.Follow podplan toensurephonecoverageDocumentending callon a positivenoteBring energyand anupbeat toneof voiceComplimenta co-workeron how theyhandled acallDocument3 ways youengagedthe callerOffer to callthe customerback ifneeding toresearchGreetcustomerwarmlyUsedocumentationMake acustomerlaugh!Share asincere“Thank You”(MR, RPO,or UND)Portray energyandprofessionalismVerifyemailaddressThank acustomerfor theirbusinessProvidepositiverecognitionto a co-workerSlowcustomerdown andtake controlof the callMake thecustomerfeel like youare an expertAsk probingquestions forunderstanding& detailsExceedprovidedservicestandardgivenVerifycustomerinformationReduce aconcernfor theclientAdd an activityto a casepreviouslyowned byanother rep.Say caller’sname onthreeconsecutivecallsReach outand connectwith a co-workerConfirm yourunderstandingwith thecustomerShow aneagernessto help thecustomerMake it easyfor thecustomer to dobusiness withus (Tell how)Thank acoworker fornicely settingup acase/activityAsk whereAuto IDCard shouldbe sent toUpdateCompanyContact/ verifyspelling andnumbers.Follow podplan toensurephonecoverageDocumentending callon a positivenoteBring energyand anupbeat toneof voice

Customer Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Compliment a co-worker on how they handled a call
  2. Document 3 ways you engaged the caller
  3. Offer to call the customer back if needing to research
  4. Greet customer warmly
  5. Use documentation
  6. Make a customer laugh!
  7. Share a sincere “Thank You” (MR, RPO, or UND)
  8. Portray energy and professionalism
  9. Verify email address
  10. Thank a customer for their business
  11. Provide positive recognition to a co-worker
  12. Slow customer down and take control of the call
  13. Make the customer feel like you are an expert
  14. Ask probing questions for understanding & details
  15. Exceed provided service standard given
  16. Verify customer information
  17. Reduce a concern for the client
  18. Add an activity to a case previously owned by another rep.
  19. Say caller’s name on three consecutive calls
  20. Reach out and connect with a co-worker
  21. Confirm your understanding with the customer
  22. Show an eagerness to help the customer
  23. Make it easy for the customer to do business with us (Tell how)
  24. Thank a coworker for nicely setting up a case/activity
  25. Ask where Auto ID Card should be sent to
  26. Update Company Contact/ verify spelling and numbers.
  27. Follow pod plan to ensure phone coverage
  28. Document ending call on a positive note
  29. Bring energy and an upbeat tone of voice