Show aneagernessto help thecustomerThank acustomerfor theirbusinessConfirm yourunderstandingwith thecustomerAsk whereAuto IDCard shouldbe sent toComplimenta co-workeron how theyhandled acallExceedprovidedservicestandardgivenReach outand connectwith a co-workerDocumentending callon a positivenoteProvidepositiverecognitionto a co-workerVerifycustomerinformationMake acustomerlaugh!Offer to callthe customerback ifneeding toresearchFollow podplan toensurephonecoverageThank acoworker fornicely settingup acase/activityUpdateCompanyContact/ verifyspelling andnumbers.UsedocumentationAdd an activityto a casepreviouslyowned byanother rep.Share asincere“Thank You”(MR, RPO,or UND)GreetcustomerwarmlyPortray energyandprofessionalismMake it easyfor thecustomer to dobusiness withus (Tell how)Say caller’sname onthreeconsecutivecallsBring energyand anupbeat toneof voiceDocument3 ways youengagedthe callerAsk probingquestions forunderstanding& detailsSlowcustomerdown andtake controlof the callVerifyemailaddressReduce aconcernfor theclientMake thecustomerfeel like youare an expertShow aneagernessto help thecustomerThank acustomerfor theirbusinessConfirm yourunderstandingwith thecustomerAsk whereAuto IDCard shouldbe sent toComplimenta co-workeron how theyhandled acallExceedprovidedservicestandardgivenReach outand connectwith a co-workerDocumentending callon a positivenoteProvidepositiverecognitionto a co-workerVerifycustomerinformationMake acustomerlaugh!Offer to callthe customerback ifneeding toresearchFollow podplan toensurephonecoverageThank acoworker fornicely settingup acase/activityUpdateCompanyContact/ verifyspelling andnumbers.UsedocumentationAdd an activityto a casepreviouslyowned byanother rep.Share asincere“Thank You”(MR, RPO,or UND)GreetcustomerwarmlyPortray energyandprofessionalismMake it easyfor thecustomer to dobusiness withus (Tell how)Say caller’sname onthreeconsecutivecallsBring energyand anupbeat toneof voiceDocument3 ways youengagedthe callerAsk probingquestions forunderstanding& detailsSlowcustomerdown andtake controlof the callVerifyemailaddressReduce aconcernfor theclientMake thecustomerfeel like youare an expert

Customer Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Show an eagerness to help the customer
  2. Thank a customer for their business
  3. Confirm your understanding with the customer
  4. Ask where Auto ID Card should be sent to
  5. Compliment a co-worker on how they handled a call
  6. Exceed provided service standard given
  7. Reach out and connect with a co-worker
  8. Document ending call on a positive note
  9. Provide positive recognition to a co-worker
  10. Verify customer information
  11. Make a customer laugh!
  12. Offer to call the customer back if needing to research
  13. Follow pod plan to ensure phone coverage
  14. Thank a coworker for nicely setting up a case/activity
  15. Update Company Contact/ verify spelling and numbers.
  16. Use documentation
  17. Add an activity to a case previously owned by another rep.
  18. Share a sincere “Thank You” (MR, RPO, or UND)
  19. Greet customer warmly
  20. Portray energy and professionalism
  21. Make it easy for the customer to do business with us (Tell how)
  22. Say caller’s name on three consecutive calls
  23. Bring energy and an upbeat tone of voice
  24. Document 3 ways you engaged the caller
  25. Ask probing questions for understanding & details
  26. Slow customer down and take control of the call
  27. Verify email address
  28. Reduce a concern for the client
  29. Make the customer feel like you are an expert