Ask probingquestions forunderstanding& detailsConfirm yourunderstandingwith thecustomerMake acustomerlaugh!Make it easyfor thecustomer to dobusiness withus (Tell how)Reach outand connectwith a co-workerSlowcustomerdown andtake controlof the callComplimenta co-workeron how theyhandled acallFollow podplan toensurephonecoverageDocumentending callon a positivenoteShare asincere“Thank You”(MR, RPO,or UND)Show aneagernessto help thecustomerMake thecustomerfeel like youare an expertThank acoworker fornicely settingup acase/activitySay caller’sname onthreeconsecutivecallsUpdateCompanyContact/ verifyspelling andnumbers.Reduce aconcernfor theclientAsk whereAuto IDCard shouldbe sent toPortray energyandprofessionalismDocument3 ways youengagedthe callerExceedprovidedservicestandardgivenVerifyemailaddressOffer to callthe customerback ifneeding toresearchGreetcustomerwarmlyProvidepositiverecognitionto a co-workerAdd an activityto a casepreviouslyowned byanother rep.Thank acustomerfor theirbusinessBring energyand anupbeat toneof voiceVerifycustomerinformationUsedocumentationAsk probingquestions forunderstanding& detailsConfirm yourunderstandingwith thecustomerMake acustomerlaugh!Make it easyfor thecustomer to dobusiness withus (Tell how)Reach outand connectwith a co-workerSlowcustomerdown andtake controlof the callComplimenta co-workeron how theyhandled acallFollow podplan toensurephonecoverageDocumentending callon a positivenoteShare asincere“Thank You”(MR, RPO,or UND)Show aneagernessto help thecustomerMake thecustomerfeel like youare an expertThank acoworker fornicely settingup acase/activitySay caller’sname onthreeconsecutivecallsUpdateCompanyContact/ verifyspelling andnumbers.Reduce aconcernfor theclientAsk whereAuto IDCard shouldbe sent toPortray energyandprofessionalismDocument3 ways youengagedthe callerExceedprovidedservicestandardgivenVerifyemailaddressOffer to callthe customerback ifneeding toresearchGreetcustomerwarmlyProvidepositiverecognitionto a co-workerAdd an activityto a casepreviouslyowned byanother rep.Thank acustomerfor theirbusinessBring energyand anupbeat toneof voiceVerifycustomerinformationUsedocumentation

Customer Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
  1. Ask probing questions for understanding & details
  2. Confirm your understanding with the customer
  3. Make a customer laugh!
  4. Make it easy for the customer to do business with us (Tell how)
  5. Reach out and connect with a co-worker
  6. Slow customer down and take control of the call
  7. Compliment a co-worker on how they handled a call
  8. Follow pod plan to ensure phone coverage
  9. Document ending call on a positive note
  10. Share a sincere “Thank You” (MR, RPO, or UND)
  11. Show an eagerness to help the customer
  12. Make the customer feel like you are an expert
  13. Thank a coworker for nicely setting up a case/activity
  14. Say caller’s name on three consecutive calls
  15. Update Company Contact/ verify spelling and numbers.
  16. Reduce a concern for the client
  17. Ask where Auto ID Card should be sent to
  18. Portray energy and professionalism
  19. Document 3 ways you engaged the caller
  20. Exceed provided service standard given
  21. Verify email address
  22. Offer to call the customer back if needing to research
  23. Greet customer warmly
  24. Provide positive recognition to a co-worker
  25. Add an activity to a case previously owned by another rep.
  26. Thank a customer for their business
  27. Bring energy and an upbeat tone of voice
  28. Verify customer information
  29. Use documentation