Show aneagernessto help thecustomerUpdateCompanyContact/ verifyspelling andnumbers.Portray energyandprofessionalismThank acoworker fornicely settingup acase/activityThank acustomerfor theirbusinessConfirm yourunderstandingwith thecustomerOffer to callthe customerback ifneeding toresearchDocumentending callon a positivenoteExceedprovidedservicestandardgivenComplimenta co-workeron how theyhandled acallAsk probingquestions forunderstanding& detailsDocument3 ways youengagedthe callerGreetcustomerwarmlyProvidepositiverecognitionto a co-workerMake acustomerlaugh!Reduce aconcernfor theclientFollow podplan toensurephonecoverageVerifyemailaddressReach outand connectwith a co-workerVerifycustomerinformationUsedocumentationAdd an activityto a casepreviouslyowned byanother rep.Share asincere“Thank You”(MR, RPO,or UND)Make thecustomerfeel like youare an expertSlowcustomerdown andtake controlof the callSay caller’sname onthreeconsecutivecallsBring energyand anupbeat toneof voiceAsk whereAuto IDCard shouldbe sent toMake it easyfor thecustomer to dobusiness withus (Tell how)Show aneagernessto help thecustomerUpdateCompanyContact/ verifyspelling andnumbers.Portray energyandprofessionalismThank acoworker fornicely settingup acase/activityThank acustomerfor theirbusinessConfirm yourunderstandingwith thecustomerOffer to callthe customerback ifneeding toresearchDocumentending callon a positivenoteExceedprovidedservicestandardgivenComplimenta co-workeron how theyhandled acallAsk probingquestions forunderstanding& detailsDocument3 ways youengagedthe callerGreetcustomerwarmlyProvidepositiverecognitionto a co-workerMake acustomerlaugh!Reduce aconcernfor theclientFollow podplan toensurephonecoverageVerifyemailaddressReach outand connectwith a co-workerVerifycustomerinformationUsedocumentationAdd an activityto a casepreviouslyowned byanother rep.Share asincere“Thank You”(MR, RPO,or UND)Make thecustomerfeel like youare an expertSlowcustomerdown andtake controlof the callSay caller’sname onthreeconsecutivecallsBring energyand anupbeat toneof voiceAsk whereAuto IDCard shouldbe sent toMake it easyfor thecustomer to dobusiness withus (Tell how)

Customer Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Show an eagerness to help the customer
  2. Update Company Contact/ verify spelling and numbers.
  3. Portray energy and professionalism
  4. Thank a coworker for nicely setting up a case/activity
  5. Thank a customer for their business
  6. Confirm your understanding with the customer
  7. Offer to call the customer back if needing to research
  8. Document ending call on a positive note
  9. Exceed provided service standard given
  10. Compliment a co-worker on how they handled a call
  11. Ask probing questions for understanding & details
  12. Document 3 ways you engaged the caller
  13. Greet customer warmly
  14. Provide positive recognition to a co-worker
  15. Make a customer laugh!
  16. Reduce a concern for the client
  17. Follow pod plan to ensure phone coverage
  18. Verify email address
  19. Reach out and connect with a co-worker
  20. Verify customer information
  21. Use documentation
  22. Add an activity to a case previously owned by another rep.
  23. Share a sincere “Thank You” (MR, RPO, or UND)
  24. Make the customer feel like you are an expert
  25. Slow customer down and take control of the call
  26. Say caller’s name on three consecutive calls
  27. Bring energy and an upbeat tone of voice
  28. Ask where Auto ID Card should be sent to
  29. Make it easy for the customer to do business with us (Tell how)