Make it easyfor thecustomer to dobusiness withus (Tell how)Ask probingquestions forunderstanding& detailsThank acoworker fornicely settingup acase/activityMake thecustomerfeel like youare an expertVerifycustomerinformationOffer to callthe customerback ifneeding toresearchShow aneagernessto help thecustomerThank acustomerfor theirbusinessDocument3 ways youengagedthe callerMake acustomerlaugh!Add an activityto a casepreviouslyowned byanother rep.Providepositiverecognitionto a co-workerComplimenta co-workeron how theyhandled acallSlowcustomerdown andtake controlof the callPortray energyandprofessionalismUpdateCompanyContact/ verifyspelling andnumbers.Follow podplan toensurephonecoverageReduce aconcernfor theclientExceedprovidedservicestandardgivenConfirm yourunderstandingwith thecustomerGreetcustomerwarmlyShare asincere“Thank You”(MR, RPO,or UND)Ask whereAuto IDCard shouldbe sent toUsedocumentationDocumentending callon a positivenoteVerifyemailaddressBring energyand anupbeat toneof voiceSay caller’sname onthreeconsecutivecallsReach outand connectwith a co-workerMake it easyfor thecustomer to dobusiness withus (Tell how)Ask probingquestions forunderstanding& detailsThank acoworker fornicely settingup acase/activityMake thecustomerfeel like youare an expertVerifycustomerinformationOffer to callthe customerback ifneeding toresearchShow aneagernessto help thecustomerThank acustomerfor theirbusinessDocument3 ways youengagedthe callerMake acustomerlaugh!Add an activityto a casepreviouslyowned byanother rep.Providepositiverecognitionto a co-workerComplimenta co-workeron how theyhandled acallSlowcustomerdown andtake controlof the callPortray energyandprofessionalismUpdateCompanyContact/ verifyspelling andnumbers.Follow podplan toensurephonecoverageReduce aconcernfor theclientExceedprovidedservicestandardgivenConfirm yourunderstandingwith thecustomerGreetcustomerwarmlyShare asincere“Thank You”(MR, RPO,or UND)Ask whereAuto IDCard shouldbe sent toUsedocumentationDocumentending callon a positivenoteVerifyemailaddressBring energyand anupbeat toneof voiceSay caller’sname onthreeconsecutivecallsReach outand connectwith a co-worker

Customer Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Make it easy for the customer to do business with us (Tell how)
  2. Ask probing questions for understanding & details
  3. Thank a coworker for nicely setting up a case/activity
  4. Make the customer feel like you are an expert
  5. Verify customer information
  6. Offer to call the customer back if needing to research
  7. Show an eagerness to help the customer
  8. Thank a customer for their business
  9. Document 3 ways you engaged the caller
  10. Make a customer laugh!
  11. Add an activity to a case previously owned by another rep.
  12. Provide positive recognition to a co-worker
  13. Compliment a co-worker on how they handled a call
  14. Slow customer down and take control of the call
  15. Portray energy and professionalism
  16. Update Company Contact/ verify spelling and numbers.
  17. Follow pod plan to ensure phone coverage
  18. Reduce a concern for the client
  19. Exceed provided service standard given
  20. Confirm your understanding with the customer
  21. Greet customer warmly
  22. Share a sincere “Thank You” (MR, RPO, or UND)
  23. Ask where Auto ID Card should be sent to
  24. Use documentation
  25. Document ending call on a positive note
  26. Verify email address
  27. Bring energy and an upbeat tone of voice
  28. Say caller’s name on three consecutive calls
  29. Reach out and connect with a co-worker