(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
Thank a customer for their business
Use documentation
Verify email address
Confirm your understanding with the customer
Ask where Auto ID Card should be sent to
Update Company Contact/ verify spelling and numbers.
Make a customer laugh!
Provide positive recognition to a co-worker
Show an eagerness to help the customer
Add an activity to a case previously owned by another rep.
Bring energy and an upbeat tone of voice
Thank a coworker for nicely setting up a case/activity
Reach out and connect with a co-worker
Slow customer down and take control of the call
Document ending call on a positive note
Reduce a concern for the client
Exceed provided service standard given
Offer to call the customer back if needing to research
Share a sincere “Thank You” (MR, RPO, or UND)
Follow pod plan to ensure phone coverage
Ask probing questions for understanding & details
Verify customer information
Compliment a co-worker on how they handled a call
Document 3 ways you engaged the caller
Say caller’s name on three consecutive calls
Portray energy and professionalism
Make it easy for the customer to do business with us (Tell how)
