Say caller’sname onthreeconsecutivecallsReduce aconcernfor theclientReach outand connectwith a co-workerAdd an activityto a casepreviouslyowned byanother rep.Thank acoworker fornicely settingup acase/activityMake thecustomerfeel like youare an expertVerifyemailaddressVerifycustomerinformationMake it easyfor thecustomer to dobusiness withus (Tell how)Documentending callon a positivenoteProvidepositiverecognitionto a co-workerMake acustomerlaugh!Share asincere“Thank You”(MR, RPO,or UND)Bring energyand anupbeat toneof voicePortray energyandprofessionalismAsk probingquestions forunderstanding& detailsFollow podplan toensurephonecoverageUsedocumentationShow aneagernessto help thecustomerExceedprovidedservicestandardgivenSlowcustomerdown andtake controlof the callGreetcustomerwarmlyOffer to callthe customerback ifneeding toresearchConfirm yourunderstandingwith thecustomerUpdateCompanyContact/ verifyspelling andnumbers.Complimenta co-workeron how theyhandled acallAsk whereAuto IDCard shouldbe sent toThank acustomerfor theirbusinessDocument3 ways youengagedthe callerSay caller’sname onthreeconsecutivecallsReduce aconcernfor theclientReach outand connectwith a co-workerAdd an activityto a casepreviouslyowned byanother rep.Thank acoworker fornicely settingup acase/activityMake thecustomerfeel like youare an expertVerifyemailaddressVerifycustomerinformationMake it easyfor thecustomer to dobusiness withus (Tell how)Documentending callon a positivenoteProvidepositiverecognitionto a co-workerMake acustomerlaugh!Share asincere“Thank You”(MR, RPO,or UND)Bring energyand anupbeat toneof voicePortray energyandprofessionalismAsk probingquestions forunderstanding& detailsFollow podplan toensurephonecoverageUsedocumentationShow aneagernessto help thecustomerExceedprovidedservicestandardgivenSlowcustomerdown andtake controlof the callGreetcustomerwarmlyOffer to callthe customerback ifneeding toresearchConfirm yourunderstandingwith thecustomerUpdateCompanyContact/ verifyspelling andnumbers.Complimenta co-workeron how theyhandled acallAsk whereAuto IDCard shouldbe sent toThank acustomerfor theirbusinessDocument3 ways youengagedthe caller

Customer Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Say caller’s name on three consecutive calls
  2. Reduce a concern for the client
  3. Reach out and connect with a co-worker
  4. Add an activity to a case previously owned by another rep.
  5. Thank a coworker for nicely setting up a case/activity
  6. Make the customer feel like you are an expert
  7. Verify email address
  8. Verify customer information
  9. Make it easy for the customer to do business with us (Tell how)
  10. Document ending call on a positive note
  11. Provide positive recognition to a co-worker
  12. Make a customer laugh!
  13. Share a sincere “Thank You” (MR, RPO, or UND)
  14. Bring energy and an upbeat tone of voice
  15. Portray energy and professionalism
  16. Ask probing questions for understanding & details
  17. Follow pod plan to ensure phone coverage
  18. Use documentation
  19. Show an eagerness to help the customer
  20. Exceed provided service standard given
  21. Slow customer down and take control of the call
  22. Greet customer warmly
  23. Offer to call the customer back if needing to research
  24. Confirm your understanding with the customer
  25. Update Company Contact/ verify spelling and numbers.
  26. Compliment a co-worker on how they handled a call
  27. Ask where Auto ID Card should be sent to
  28. Thank a customer for their business
  29. Document 3 ways you engaged the caller