(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Ask where Auto ID Card should be sent to
Make the customer feel like you are an expert
Bring energy and an upbeat tone of voice
Compliment a co-worker on how they handled a call
Provide positive recognition to a co-worker
Ask probing questions for understanding & details
Update Company Contact/ verify spelling and numbers.
Share a sincere “Thank You” (MR, RPO, or UND)
Show an eagerness to help the customer
Confirm your understanding with the customer
Follow pod plan to ensure phone coverage
Use documentation
Reach out and connect with a co-worker
Verify email address
Offer to call the customer back if needing to research
Portray energy and professionalism
Exceed provided service standard given
Make it easy for the customer to do business with us (Tell how)
Slow customer down and take control of the call
Make a customer laugh!
Say caller’s name on three consecutive calls
Thank a customer for their business
Verify customer information
Add an activity to a case previously owned by another rep.
Greet customer warmly
Document 3 ways you engaged the caller
Document ending call on a positive note
Reduce a concern for the client
Thank a coworker for nicely setting up a case/activity