(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Provide positive recognition to a co-worker
Greet customer warmly
Thank a coworker for nicely setting up a case/activity
Use documentation
Ask probing questions for understanding & details
Bring energy and an upbeat tone of voice
Slow customer down and take control of the call
Reduce a concern for the client
Make a customer laugh!
Update Company Contact/ verify spelling and numbers.
Compliment a co-worker on how they handled a call
Reach out and connect with a co-worker
Offer to call the customer back if needing to research
Make the customer feel like you are an expert
Add an activity to a case previously owned by another rep.
Share a sincere “Thank You” (MR, RPO, or UND)
Say caller’s name on three consecutive calls
Thank a customer for their business
Portray energy and professionalism
Confirm your understanding with the customer
Exceed provided service standard given
Make it easy for the customer to do business with us (Tell how)