(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Ask probing questions for understanding & details
Bring energy and an upbeat tone of voice
Ask where Auto ID Card should be sent to
Slow customer down and take control of the call
Make the customer feel like you are an expert
Update Company Contact/ verify spelling and numbers.
Reduce a concern for the client
Make a customer laugh!
Compliment a co-worker on how they handled a call
Document ending call on a positive note
Exceed provided service standard given
Use documentation
Document 3 ways you engaged the caller
Follow pod plan to ensure phone coverage
Greet customer warmly
Confirm your understanding with the customer
Provide positive recognition to a co-worker
Add an activity to a case previously owned by another rep.
Make it easy for the customer to do business with us (Tell how)
Offer to call the customer back if needing to research
Portray energy and professionalism
Verify customer information
Show an eagerness to help the customer
Thank a customer for their business
Share a sincere “Thank You” (MR, RPO, or UND)
Verify email address
Reach out and connect with a co-worker
Thank a coworker for nicely setting up a case/activity
