(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Follow pod plan to ensure phone coverage
Document 3 ways you engaged the caller
Reach out and connect with a co-worker
Make the customer feel like you are an expert
Document ending call on a positive note
Confirm your understanding with the customer
Add an activity to a case previously owned by another rep.
Provide positive recognition to a co-worker
Verify email address
Ask probing questions for understanding & details
Slow customer down and take control of the call
Use documentation
Show an eagerness to help the customer
Update Company Contact/ verify spelling and numbers.
Greet customer warmly
Verify customer information
Ask where Auto ID Card should be sent to
Bring energy and an upbeat tone of voice
Thank a customer for their business
Say caller’s name on three consecutive calls
Make it easy for the customer to do business with us (Tell how)
Compliment a co-worker on how they handled a call
Offer to call the customer back if needing to research
Thank a coworker for nicely setting up a case/activity
