(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Show an eagerness to help the customer
Compliment a co-worker on how they handled a call
Document ending call on a positive note
Offer to call the customer back if needing to research
Share a sincere “Thank You” (MR, RPO, or UND)
Exceed provided service standard given
Thank a customer for their business
Follow pod plan to ensure phone coverage
Slow customer down and take control of the call
Verify customer information
Add an activity to a case previously owned by another rep.
Ask where Auto ID Card should be sent to
Greet customer warmly
Make a customer laugh!
Confirm your understanding with the customer
Use documentation
Reduce a concern for the client
Make it easy for the customer to do business with us (Tell how)
Provide positive recognition to a co-worker
Portray energy and professionalism
Verify email address
Bring energy and an upbeat tone of voice
Update Company Contact/ verify spelling and numbers.
Say caller’s name on three consecutive calls
Make the customer feel like you are an expert
Reach out and connect with a co-worker
Document 3 ways you engaged the caller
Thank a coworker for nicely setting up a case/activity
