Offer to callthe customerback ifneeding toresearchAsk probingquestions forunderstanding& detailsComplimenta co-workeron how theyhandled acallDocument3 ways youengagedthe callerThank acoworker fornicely settingup acase/activityGreetcustomerwarmlyVerifycustomerinformationExceedprovidedservicestandardgivenUsedocumentationFollow podplan toensurephonecoverageConfirm yourunderstandingwith thecustomerMake it easyfor thecustomer to dobusiness withus (Tell how)Reduce aconcernfor theclientAdd an activityto a casepreviouslyowned byanother rep.Thank acustomerfor theirbusinessMake thecustomerfeel like youare an expertSlowcustomerdown andtake controlof the callShare asincere“Thank You”(MR, RPO,or UND)Make acustomerlaugh!UpdateCompanyContact/ verifyspelling andnumbers.Reach outand connectwith a co-workerAsk whereAuto IDCard shouldbe sent toBring energyand anupbeat toneof voiceVerifyemailaddressPortray energyandprofessionalismShow aneagernessto help thecustomerSay caller’sname onthreeconsecutivecallsProvidepositiverecognitionto a co-workerDocumentending callon a positivenoteOffer to callthe customerback ifneeding toresearchAsk probingquestions forunderstanding& detailsComplimenta co-workeron how theyhandled acallDocument3 ways youengagedthe callerThank acoworker fornicely settingup acase/activityGreetcustomerwarmlyVerifycustomerinformationExceedprovidedservicestandardgivenUsedocumentationFollow podplan toensurephonecoverageConfirm yourunderstandingwith thecustomerMake it easyfor thecustomer to dobusiness withus (Tell how)Reduce aconcernfor theclientAdd an activityto a casepreviouslyowned byanother rep.Thank acustomerfor theirbusinessMake thecustomerfeel like youare an expertSlowcustomerdown andtake controlof the callShare asincere“Thank You”(MR, RPO,or UND)Make acustomerlaugh!UpdateCompanyContact/ verifyspelling andnumbers.Reach outand connectwith a co-workerAsk whereAuto IDCard shouldbe sent toBring energyand anupbeat toneof voiceVerifyemailaddressPortray energyandprofessionalismShow aneagernessto help thecustomerSay caller’sname onthreeconsecutivecallsProvidepositiverecognitionto a co-workerDocumentending callon a positivenote

Customer Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offer to call the customer back if needing to research
  2. Ask probing questions for understanding & details
  3. Compliment a co-worker on how they handled a call
  4. Document 3 ways you engaged the caller
  5. Thank a coworker for nicely setting up a case/activity
  6. Greet customer warmly
  7. Verify customer information
  8. Exceed provided service standard given
  9. Use documentation
  10. Follow pod plan to ensure phone coverage
  11. Confirm your understanding with the customer
  12. Make it easy for the customer to do business with us (Tell how)
  13. Reduce a concern for the client
  14. Add an activity to a case previously owned by another rep.
  15. Thank a customer for their business
  16. Make the customer feel like you are an expert
  17. Slow customer down and take control of the call
  18. Share a sincere “Thank You” (MR, RPO, or UND)
  19. Make a customer laugh!
  20. Update Company Contact/ verify spelling and numbers.
  21. Reach out and connect with a co-worker
  22. Ask where Auto ID Card should be sent to
  23. Bring energy and an upbeat tone of voice
  24. Verify email address
  25. Portray energy and professionalism
  26. Show an eagerness to help the customer
  27. Say caller’s name on three consecutive calls
  28. Provide positive recognition to a co-worker
  29. Document ending call on a positive note