(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Ask where Auto ID Card should be sent to
Portray energy and professionalism
Document 3 ways you engaged the caller
Make a customer laugh!
Add an activity to a case previously owned by another rep.
Share a sincere “Thank You” (MR, RPO, or UND)
Use documentation
Make it easy for the customer to do business with us (Tell how)
Bring energy and an upbeat tone of voice
Compliment a co-worker on how they handled a call
Verify email address
Follow pod plan to ensure phone coverage
Slow customer down and take control of the call
Verify customer information
Greet customer warmly
Show an eagerness to help the customer
Exceed provided service standard given
Ask probing questions for understanding & details
Thank a customer for their business
Say caller’s name on three consecutive calls
Reduce a concern for the client
Confirm your understanding with the customer
Reach out and connect with a co-worker
Provide positive recognition to a co-worker
Update Company Contact/ verify spelling and numbers.
Thank a coworker for nicely setting up a case/activity
Make the customer feel like you are an expert
Offer to call the customer back if needing to research
