Ask whereAuto IDCard shouldbe sent toMake thecustomerfeel like youare an expertBring energyand anupbeat toneof voiceComplimenta co-workeron how theyhandled acallProvidepositiverecognitionto a co-workerAsk probingquestions forunderstanding& detailsUpdateCompanyContact/ verifyspelling andnumbers.Share asincere“Thank You”(MR, RPO,or UND)Show aneagernessto help thecustomerConfirm yourunderstandingwith thecustomerFollow podplan toensurephonecoverageUsedocumentationReach outand connectwith a co-workerVerifyemailaddressOffer to callthe customerback ifneeding toresearchPortray energyandprofessionalismExceedprovidedservicestandardgivenMake it easyfor thecustomer to dobusiness withus (Tell how)Slowcustomerdown andtake controlof the callMake acustomerlaugh!Say caller’sname onthreeconsecutivecallsThank acustomerfor theirbusinessVerifycustomerinformationAdd an activityto a casepreviouslyowned byanother rep.GreetcustomerwarmlyDocument3 ways youengagedthe callerDocumentending callon a positivenoteReduce aconcernfor theclientThank acoworker fornicely settingup acase/activityAsk whereAuto IDCard shouldbe sent toMake thecustomerfeel like youare an expertBring energyand anupbeat toneof voiceComplimenta co-workeron how theyhandled acallProvidepositiverecognitionto a co-workerAsk probingquestions forunderstanding& detailsUpdateCompanyContact/ verifyspelling andnumbers.Share asincere“Thank You”(MR, RPO,or UND)Show aneagernessto help thecustomerConfirm yourunderstandingwith thecustomerFollow podplan toensurephonecoverageUsedocumentationReach outand connectwith a co-workerVerifyemailaddressOffer to callthe customerback ifneeding toresearchPortray energyandprofessionalismExceedprovidedservicestandardgivenMake it easyfor thecustomer to dobusiness withus (Tell how)Slowcustomerdown andtake controlof the callMake acustomerlaugh!Say caller’sname onthreeconsecutivecallsThank acustomerfor theirbusinessVerifycustomerinformationAdd an activityto a casepreviouslyowned byanother rep.GreetcustomerwarmlyDocument3 ways youengagedthe callerDocumentending callon a positivenoteReduce aconcernfor theclientThank acoworker fornicely settingup acase/activity

Customer Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask where Auto ID Card should be sent to
  2. Make the customer feel like you are an expert
  3. Bring energy and an upbeat tone of voice
  4. Compliment a co-worker on how they handled a call
  5. Provide positive recognition to a co-worker
  6. Ask probing questions for understanding & details
  7. Update Company Contact/ verify spelling and numbers.
  8. Share a sincere “Thank You” (MR, RPO, or UND)
  9. Show an eagerness to help the customer
  10. Confirm your understanding with the customer
  11. Follow pod plan to ensure phone coverage
  12. Use documentation
  13. Reach out and connect with a co-worker
  14. Verify email address
  15. Offer to call the customer back if needing to research
  16. Portray energy and professionalism
  17. Exceed provided service standard given
  18. Make it easy for the customer to do business with us (Tell how)
  19. Slow customer down and take control of the call
  20. Make a customer laugh!
  21. Say caller’s name on three consecutive calls
  22. Thank a customer for their business
  23. Verify customer information
  24. Add an activity to a case previously owned by another rep.
  25. Greet customer warmly
  26. Document 3 ways you engaged the caller
  27. Document ending call on a positive note
  28. Reduce a concern for the client
  29. Thank a coworker for nicely setting up a case/activity