Be positiveeven whenmbr is angryor upsetThank thembr forstopping bythe branchAssisted thembrw/changingtheir PIN atATMSet upautomaticpayment formbr loanMaintain apositiveattitudeSet upautomaticpaymentsfor a VISAGive yourundividedattention to thembr to makethem feelimportantmake sureto makeeye contactw/the mbrHelped aco-workerw/a mbrAsk anopenendedquestionGreetedmbrsw/smileDemoUltrabranchfor the mbrMade amortgagereferralPassed outrate sheetw/businesscardLook foralternativesolutions tosaying NOUse afeature &benefitstatement w/a mbrRecieve a mbrservicerecommendationFirst togreetthe mbrHave a mbrthank youfor yourassistancemade aninsurancereferralWhen saying havea good day whenmbr leaves makesure to look atthem not thecomputerSaid hellow/smile invoiceSchedulea followup callwith a mbrNoticed largeramount inS10, gave infofor S20 or certMaitaineyecontactBe positiveeven whenmbr is angryor upsetThank thembr forstopping bythe branchAssisted thembrw/changingtheir PIN atATMSet upautomaticpayment formbr loanMaintain apositiveattitudeSet upautomaticpaymentsfor a VISAGive yourundividedattention to thembr to makethem feelimportantmake sureto makeeye contactw/the mbrHelped aco-workerw/a mbrAsk anopenendedquestionGreetedmbrsw/smileDemoUltrabranchfor the mbrMade amortgagereferralPassed outrate sheetw/businesscardLook foralternativesolutions tosaying NOUse afeature &benefitstatement w/a mbrRecieve a mbrservicerecommendationFirst togreetthe mbrHave a mbrthank youfor yourassistancemade aninsurancereferralWhen saying havea good day whenmbr leaves makesure to look atthem not thecomputerSaid hellow/smile invoiceSchedulea followup callwith a mbrNoticed largeramount inS10, gave infofor S20 or certMaitaineyecontact

MBR SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Be positive even when mbr is angry or upset
  2. Thank the mbr for stopping by the branch
  3. Assisted the mbr w/changing their PIN at ATM
  4. Set up automatic payment for mbr loan
  5. Maintain a positive attitude
  6. Set up automatic payments for a VISA
  7. Give your undivided attention to the mbr to make them feel important
  8. make sure to make eye contact w/the mbr
  9. Helped a co-worker w/a mbr
  10. Ask an open ended question
  11. Greeted mbrs w/smile
  12. Demo Ultrabranch for the mbr
  13. Made a mortgage referral
  14. Passed out rate sheet w/business card
  15. Look for alternative solutions to saying NO
  16. Use a feature & benefit statement w/ a mbr
  17. Recieve a mbr service recommendation
  18. First to greet the mbr
  19. Have a mbr thank you for your assistance
  20. made an insurance referral
  21. When saying have a good day when mbr leaves make sure to look at them not the computer
  22. Said hello w/smile in voice
  23. Schedule a follow up call with a mbr
  24. Noticed larger amount in S10, gave info for S20 or cert
  25. Maitain eye contact