Maintain apositiveattitudeFirst togreetthe mbrSet upautomaticpayment formbr loanmake sureto makeeye contactw/the mbrBe positiveeven whenmbr is angryor upsetDemoUltrabranchfor the mbrMaitaineyecontactmade aninsurancereferralAsk anopenendedquestionHave a mbrthank youfor yourassistanceHelped aco-workerw/a mbrThank thembr forstopping bythe branchPassed outrate sheetw/businesscardNoticed largeramount inS10, gave infofor S20 or certAssisted thembrw/changingtheir PIN atATMGreetedmbrsw/smileRecieve a mbrservicerecommendationGive yourundividedattention to thembr to makethem feelimportantSet upautomaticpaymentsfor a VISAUse afeature &benefitstatement w/a mbrLook foralternativesolutions tosaying NOMade amortgagereferralWhen saying havea good day whenmbr leaves makesure to look atthem not thecomputerSaid hellow/smile invoiceSchedulea followup callwith a mbrMaintain apositiveattitudeFirst togreetthe mbrSet upautomaticpayment formbr loanmake sureto makeeye contactw/the mbrBe positiveeven whenmbr is angryor upsetDemoUltrabranchfor the mbrMaitaineyecontactmade aninsurancereferralAsk anopenendedquestionHave a mbrthank youfor yourassistanceHelped aco-workerw/a mbrThank thembr forstopping bythe branchPassed outrate sheetw/businesscardNoticed largeramount inS10, gave infofor S20 or certAssisted thembrw/changingtheir PIN atATMGreetedmbrsw/smileRecieve a mbrservicerecommendationGive yourundividedattention to thembr to makethem feelimportantSet upautomaticpaymentsfor a VISAUse afeature &benefitstatement w/a mbrLook foralternativesolutions tosaying NOMade amortgagereferralWhen saying havea good day whenmbr leaves makesure to look atthem not thecomputerSaid hellow/smile invoiceSchedulea followup callwith a mbr

MBR SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Maintain a positive attitude
  2. First to greet the mbr
  3. Set up automatic payment for mbr loan
  4. make sure to make eye contact w/the mbr
  5. Be positive even when mbr is angry or upset
  6. Demo Ultrabranch for the mbr
  7. Maitain eye contact
  8. made an insurance referral
  9. Ask an open ended question
  10. Have a mbr thank you for your assistance
  11. Helped a co-worker w/a mbr
  12. Thank the mbr for stopping by the branch
  13. Passed out rate sheet w/business card
  14. Noticed larger amount in S10, gave info for S20 or cert
  15. Assisted the mbr w/changing their PIN at ATM
  16. Greeted mbrs w/smile
  17. Recieve a mbr service recommendation
  18. Give your undivided attention to the mbr to make them feel important
  19. Set up automatic payments for a VISA
  20. Use a feature & benefit statement w/ a mbr
  21. Look for alternative solutions to saying NO
  22. Made a mortgage referral
  23. When saying have a good day when mbr leaves make sure to look at them not the computer
  24. Said hello w/smile in voice
  25. Schedule a follow up call with a mbr