Be positiveeven whenmbr is angryor upsetFirst togreetthe mbrSaid hellow/smile invoiceDemoUltrabranchfor the mbrSet upautomaticpaymentsfor a VISAUse afeature &benefitstatement w/a mbrMaitaineyecontactGive yourundividedattention to thembr to makethem feelimportantmade aninsurancereferralThank thembr forstopping bythe branchRecieve a mbrservicerecommendationMaintain apositiveattitudeHelped aco-workerw/a mbrLook foralternativesolutions tosaying NONoticed largeramount inS10, gave infofor S20 or certMade amortgagereferralWhen saying havea good day whenmbr leaves makesure to look atthem not thecomputerAsk anopenendedquestionmake sureto makeeye contactw/the mbrPassed outrate sheetw/businesscardSchedulea followup callwith a mbrHave a mbrthank youfor yourassistanceAssisted thembrw/changingtheir PIN atATMSet upautomaticpayment formbr loanGreetedmbrsw/smileBe positiveeven whenmbr is angryor upsetFirst togreetthe mbrSaid hellow/smile invoiceDemoUltrabranchfor the mbrSet upautomaticpaymentsfor a VISAUse afeature &benefitstatement w/a mbrMaitaineyecontactGive yourundividedattention to thembr to makethem feelimportantmade aninsurancereferralThank thembr forstopping bythe branchRecieve a mbrservicerecommendationMaintain apositiveattitudeHelped aco-workerw/a mbrLook foralternativesolutions tosaying NONoticed largeramount inS10, gave infofor S20 or certMade amortgagereferralWhen saying havea good day whenmbr leaves makesure to look atthem not thecomputerAsk anopenendedquestionmake sureto makeeye contactw/the mbrPassed outrate sheetw/businesscardSchedulea followup callwith a mbrHave a mbrthank youfor yourassistanceAssisted thembrw/changingtheir PIN atATMSet upautomaticpayment formbr loanGreetedmbrsw/smile

MBR SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Be positive even when mbr is angry or upset
  2. First to greet the mbr
  3. Said hello w/smile in voice
  4. Demo Ultrabranch for the mbr
  5. Set up automatic payments for a VISA
  6. Use a feature & benefit statement w/ a mbr
  7. Maitain eye contact
  8. Give your undivided attention to the mbr to make them feel important
  9. made an insurance referral
  10. Thank the mbr for stopping by the branch
  11. Recieve a mbr service recommendation
  12. Maintain a positive attitude
  13. Helped a co-worker w/a mbr
  14. Look for alternative solutions to saying NO
  15. Noticed larger amount in S10, gave info for S20 or cert
  16. Made a mortgage referral
  17. When saying have a good day when mbr leaves make sure to look at them not the computer
  18. Ask an open ended question
  19. make sure to make eye contact w/the mbr
  20. Passed out rate sheet w/business card
  21. Schedule a follow up call with a mbr
  22. Have a mbr thank you for your assistance
  23. Assisted the mbr w/changing their PIN at ATM
  24. Set up automatic payment for mbr loan
  25. Greeted mbrs w/smile