Maintain apositiveattitudeSet upautomaticpayment formbr loanMaitaineyecontactDemoUltrabranchfor the mbrSchedulea followup callwith a mbrHave a mbrthank youfor yourassistanceSaid hellow/smile invoiceGive yourundividedattention to thembr to makethem feelimportantMade amortgagereferralLook foralternativesolutions tosaying NONoticed largeramount inS10, gave infofor S20 or certBe positiveeven whenmbr is angryor upsetThank thembr forstopping bythe branchUse afeature &benefitstatement w/a mbrFirst togreetthe mbrHelped aco-workerw/a mbrmake sureto makeeye contactw/the mbrAsk anopenendedquestionGreetedmbrsw/smileRecieve a mbrservicerecommendationmade aninsurancereferralPassed outrate sheetw/businesscardSet upautomaticpaymentsfor a VISAAssisted thembrw/changingtheir PIN atATMWhen saying havea good day whenmbr leaves makesure to look atthem not thecomputerMaintain apositiveattitudeSet upautomaticpayment formbr loanMaitaineyecontactDemoUltrabranchfor the mbrSchedulea followup callwith a mbrHave a mbrthank youfor yourassistanceSaid hellow/smile invoiceGive yourundividedattention to thembr to makethem feelimportantMade amortgagereferralLook foralternativesolutions tosaying NONoticed largeramount inS10, gave infofor S20 or certBe positiveeven whenmbr is angryor upsetThank thembr forstopping bythe branchUse afeature &benefitstatement w/a mbrFirst togreetthe mbrHelped aco-workerw/a mbrmake sureto makeeye contactw/the mbrAsk anopenendedquestionGreetedmbrsw/smileRecieve a mbrservicerecommendationmade aninsurancereferralPassed outrate sheetw/businesscardSet upautomaticpaymentsfor a VISAAssisted thembrw/changingtheir PIN atATMWhen saying havea good day whenmbr leaves makesure to look atthem not thecomputer

MBR SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Maintain a positive attitude
  2. Set up automatic payment for mbr loan
  3. Maitain eye contact
  4. Demo Ultrabranch for the mbr
  5. Schedule a follow up call with a mbr
  6. Have a mbr thank you for your assistance
  7. Said hello w/smile in voice
  8. Give your undivided attention to the mbr to make them feel important
  9. Made a mortgage referral
  10. Look for alternative solutions to saying NO
  11. Noticed larger amount in S10, gave info for S20 or cert
  12. Be positive even when mbr is angry or upset
  13. Thank the mbr for stopping by the branch
  14. Use a feature & benefit statement w/ a mbr
  15. First to greet the mbr
  16. Helped a co-worker w/a mbr
  17. make sure to make eye contact w/the mbr
  18. Ask an open ended question
  19. Greeted mbrs w/smile
  20. Recieve a mbr service recommendation
  21. made an insurance referral
  22. Passed out rate sheet w/business card
  23. Set up automatic payments for a VISA
  24. Assisted the mbr w/changing their PIN at ATM
  25. When saying have a good day when mbr leaves make sure to look at them not the computer