DemoUltrabranchfor the mbrGive yourundividedattention to thembr to makethem feelimportantSchedulea followup callwith a mbrmake sureto makeeye contactw/the mbrAsk anopenendedquestionHave a mbrthank youfor yourassistanceLook foralternativesolutions tosaying NOThank thembr forstopping bythe branchSet upautomaticpayment formbr loanSaid hellow/smile invoiceRecieve a mbrservicerecommendationPassed outrate sheetw/businesscardNoticed largeramount inS10, gave infofor S20 or certMaintain apositiveattitudeAssisted thembrw/changingtheir PIN atATMFirst togreetthe mbrSet upautomaticpaymentsfor a VISAHelped aco-workerw/a mbrWhen saying havea good day whenmbr leaves makesure to look atthem not thecomputerGreetedmbrsw/smileMaitaineyecontactBe positiveeven whenmbr is angryor upsetUse afeature &benefitstatement w/a mbrmade aninsurancereferralMade amortgagereferralDemoUltrabranchfor the mbrGive yourundividedattention to thembr to makethem feelimportantSchedulea followup callwith a mbrmake sureto makeeye contactw/the mbrAsk anopenendedquestionHave a mbrthank youfor yourassistanceLook foralternativesolutions tosaying NOThank thembr forstopping bythe branchSet upautomaticpayment formbr loanSaid hellow/smile invoiceRecieve a mbrservicerecommendationPassed outrate sheetw/businesscardNoticed largeramount inS10, gave infofor S20 or certMaintain apositiveattitudeAssisted thembrw/changingtheir PIN atATMFirst togreetthe mbrSet upautomaticpaymentsfor a VISAHelped aco-workerw/a mbrWhen saying havea good day whenmbr leaves makesure to look atthem not thecomputerGreetedmbrsw/smileMaitaineyecontactBe positiveeven whenmbr is angryor upsetUse afeature &benefitstatement w/a mbrmade aninsurancereferralMade amortgagereferral

MBR SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Demo Ultrabranch for the mbr
  2. Give your undivided attention to the mbr to make them feel important
  3. Schedule a follow up call with a mbr
  4. make sure to make eye contact w/the mbr
  5. Ask an open ended question
  6. Have a mbr thank you for your assistance
  7. Look for alternative solutions to saying NO
  8. Thank the mbr for stopping by the branch
  9. Set up automatic payment for mbr loan
  10. Said hello w/smile in voice
  11. Recieve a mbr service recommendation
  12. Passed out rate sheet w/business card
  13. Noticed larger amount in S10, gave info for S20 or cert
  14. Maintain a positive attitude
  15. Assisted the mbr w/changing their PIN at ATM
  16. First to greet the mbr
  17. Set up automatic payments for a VISA
  18. Helped a co-worker w/a mbr
  19. When saying have a good day when mbr leaves make sure to look at them not the computer
  20. Greeted mbrs w/smile
  21. Maitain eye contact
  22. Be positive even when mbr is angry or upset
  23. Use a feature & benefit statement w/ a mbr
  24. made an insurance referral
  25. Made a mortgage referral