Have a mbrthank youfor yourassistanceBe positiveeven whenmbr is angryor upsetNoticed largeramount inS10, gave infofor S20 or certWhen saying havea good day whenmbr leaves makesure to look atthem not thecomputerSchedulea followup callwith a mbrDemoUltrabranchfor the mbrHelped aco-workerw/a mbrSet upautomaticpayment formbr loanUse afeature &benefitstatement w/a mbrPassed outrate sheetw/businesscardSaid hellow/smile invoiceMade amortgagereferralThank thembr forstopping bythe branchGive yourundividedattention to thembr to makethem feelimportantMaintain apositiveattitudeLook foralternativesolutions tosaying NOGreetedmbrsw/smilemade aninsurancereferralSet upautomaticpaymentsfor a VISARecieve a mbrservicerecommendationFirst togreetthe mbrMaitaineyecontactAssisted thembrw/changingtheir PIN atATMAsk anopenendedquestionmake sureto makeeye contactw/the mbrHave a mbrthank youfor yourassistanceBe positiveeven whenmbr is angryor upsetNoticed largeramount inS10, gave infofor S20 or certWhen saying havea good day whenmbr leaves makesure to look atthem not thecomputerSchedulea followup callwith a mbrDemoUltrabranchfor the mbrHelped aco-workerw/a mbrSet upautomaticpayment formbr loanUse afeature &benefitstatement w/a mbrPassed outrate sheetw/businesscardSaid hellow/smile invoiceMade amortgagereferralThank thembr forstopping bythe branchGive yourundividedattention to thembr to makethem feelimportantMaintain apositiveattitudeLook foralternativesolutions tosaying NOGreetedmbrsw/smilemade aninsurancereferralSet upautomaticpaymentsfor a VISARecieve a mbrservicerecommendationFirst togreetthe mbrMaitaineyecontactAssisted thembrw/changingtheir PIN atATMAsk anopenendedquestionmake sureto makeeye contactw/the mbr

MBR SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Have a mbr thank you for your assistance
  2. Be positive even when mbr is angry or upset
  3. Noticed larger amount in S10, gave info for S20 or cert
  4. When saying have a good day when mbr leaves make sure to look at them not the computer
  5. Schedule a follow up call with a mbr
  6. Demo Ultrabranch for the mbr
  7. Helped a co-worker w/a mbr
  8. Set up automatic payment for mbr loan
  9. Use a feature & benefit statement w/ a mbr
  10. Passed out rate sheet w/business card
  11. Said hello w/smile in voice
  12. Made a mortgage referral
  13. Thank the mbr for stopping by the branch
  14. Give your undivided attention to the mbr to make them feel important
  15. Maintain a positive attitude
  16. Look for alternative solutions to saying NO
  17. Greeted mbrs w/smile
  18. made an insurance referral
  19. Set up automatic payments for a VISA
  20. Recieve a mbr service recommendation
  21. First to greet the mbr
  22. Maitain eye contact
  23. Assisted the mbr w/changing their PIN at ATM
  24. Ask an open ended question
  25. make sure to make eye contact w/the mbr