MBR SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Use a feature & benefit statement w/ a mbr
2. First to greet the mbr
3. make sure to make eye contact w/the mbr
4. Demo Ultrabranch for the mbr
5. Maintain a positive attitude
6. Give your undivided attention to the mbr to make them feel important
7. Be positive even when mbr is angry or upset
8. Set up automatic payments for a VISA
9. When saying have a good day when mbr leaves make sure to look at them not the computer
10. Greeted mbrs w/smile
11. Made a mortgage referral
12. Maitain eye contact
13. Assisted the mbr w/changing their PIN at ATM
14. Thank the mbr for stopping by the branch
15. Noticed larger amount in S10, gave info for S20 or cert
16. Recieve a mbr service recommendation
17. Schedule a follow up call with a mbr
18. Helped a co-worker w/a mbr
19. Have a mbr thank you for your assistance
20. Ask an open ended question
21. Set up automatic payment for mbr loan
22. Said hello w/smile in voice
23. made an insurance referral
24. Look for alternative solutions to saying NO
25. Passed out rate sheet w/business card