Haveinsuredsign up forEFTUsedocumentationto followcorrectprocedureHelp aninsured orMR througha difficultsituationRun aDriverInsurabilityWrite down 2repair anchorsthat help youthroughchallenges atworkThank acustomerfor theirbusiness!Instillconfidence andestablishservicestandards withcustomerPromoteFSNWebsiteWrite downan exampleof ending thecall on apositive noteListen and askprobingquestions forunderstanding& detailsHave Insuredsign up to gopaperless forcertsGeneratean ACRtaskSay caller'sname during aconversationon the phoneFollow upwithcustomer/MRto update atimelineJot downa way you"engaged"a callerMake acustomerlaugh!Provide positiverecognition to acoworker(name: ______)Portray energyandprofessionalismComplete5 openUSR'sShare asincere"Thank You"to a MR orUNDUse a teammember asa resourceBeat the timelineexpectation givento the caller forcompleting a caseEnd theday with noold casesor tasksHelpsomeonein yourpodHaveinsuredsign up forEFTUsedocumentationto followcorrectprocedureHelp aninsured orMR througha difficultsituationRun aDriverInsurabilityWrite down 2repair anchorsthat help youthroughchallenges atworkThank acustomerfor theirbusiness!Instillconfidence andestablishservicestandards withcustomerPromoteFSNWebsiteWrite downan exampleof ending thecall on apositive noteListen and askprobingquestions forunderstanding& detailsHave Insuredsign up to gopaperless forcertsGeneratean ACRtaskSay caller'sname during aconversationon the phoneFollow upwithcustomer/MRto update atimelineJot downa way you"engaged"a callerMake acustomerlaugh!Provide positiverecognition to acoworker(name: ______)Portray energyandprofessionalismComplete5 openUSR'sShare asincere"Thank You"to a MR orUNDUse a teammember asa resourceBeat the timelineexpectation givento the caller forcompleting a caseEnd theday with noold casesor tasksHelpsomeonein yourpod

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Have insured sign up for EFT
  2. Use documentation to follow correct procedure
  3. Help an insured or MR through a difficult situation
  4. Run a Driver Insurability
  5. Write down 2 repair anchors that help you through challenges at work
  6. Thank a customer for their business!
  7. Instill confidence and establish service standards with customer
  8. Promote FSN Website
  9. Write down an example of ending the call on a positive note
  10. Listen and ask probing questions for understanding & details
  11. Have Insured sign up to go paperless for certs
  12. Generate an ACR task
  13. Say caller's name during a conversation on the phone
  14. Follow up with customer/MR to update a timeline
  15. Jot down a way you "engaged" a caller
  16. Make a customer laugh!
  17. Provide positive recognition to a coworker (name: ______)
  18. Portray energy and professionalism
  19. Complete 5 open USR's
  20. Share a sincere "Thank You" to a MR or UND
  21. Use a team member as a resource
  22. Beat the timeline expectation given to the caller for completing a case
  23. End the day with no old cases or tasks
  24. Help someone in your pod