(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Thank a customer for their business!
Generate an ACR task
Help an insured or MR through a difficult situation
Complete 5 open USR's
Run a Driver Insurability
Make a customer laugh!
Help someone in your pod
End the day with no old cases or tasks
Use a team member as a resource
Jot down a way you "engaged" a caller
Have Insured sign up to go paperless for certs
Listen and ask probing questions for understanding & details
Use documentation to follow correct procedure
Beat the timeline expectation given to the caller for completing a case
Follow up with customer/MR to update a timeline
Write down 2 repair anchors that help you through challenges at work
Have insured sign up for EFT
Write down an example of ending the call on a positive note
Instill confidence and establish service standards with customer
Portray energy and professionalism
Promote FSN Website
Say caller's name during a conversation on the phone
Provide positive recognition to a coworker (name: ______)
