(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Share a sincere "Thank You" to a MR or UND
Use documentation to follow correct procedure
End the day with no old cases or tasks
Portray energy and professionalism
Say caller's name during a conversation on the phone
Run a Driver Insurability
Complete 5 open USR's
Write down an example of ending the call on a positive note
Help someone in your pod
Have Insured sign up to go paperless for certs
Generate an ACR task
Provide positive recognition to a coworker (name: ______)
Promote FSN Website
Jot down a way you "engaged" a caller
Thank a customer for their business!
Use a team member as a resource
Beat the timeline expectation given to the caller for completing a case
Instill confidence and establish service standards with customer
Follow up with customer/MR to update a timeline
Help an insured or MR through a difficult situation
Write down 2 repair anchors that help you through challenges at work
Have insured sign up for EFT
Listen and ask probing questions for understanding & details
