ActiveListening: Irestated whatthe studentexplained to meAsked aSBUX Partnerabout theirfavorite drinkto makeRecommendediGrad or aniGrad courseValidation: Itold a studentthat theirfeelings wereokayTalked to astudent aboutthe weather intheir homestateI asked astudent if theyhad any newyearresolutionsI asked anAramarkpartnerwhere theyworkCall Check: Ipaused a callbecause thestudent wasstressed "Let'spause; how areyou?"I asked astudent whatthey did overbreakThanked a studentfor being here; "Iam glad you arehere; welcome toASU!"Tone Matters:I listened andmoderated tomy tone onthe callI referred astudent toa campusresourceI made areferral toa campusresourceAsked aSBUX partnerabout theirleast favoritedrink to makeI asked astudent aboutwhich springclass they wereexcited to takeValidation: Itold a studentwhat theywere feelingwas okayAsked anUber driverhow longthey havedrivenCall Check: Ipaused the callto check in"That was a lot,tell me how youare feeling?"I used anopen endedquestion(write it):Tone Matters:I listened andmoderated mytone on a callActiveListening: Irestated whatthe studentexplained to meI used anopen endedquestion(write it):Affirmed astudent; "Ibelieve youcan do this!"Asked anUber driverabout theirbest rideever!ActiveListening: Irestated whatthe studentexplained to meAsked aSBUX Partnerabout theirfavorite drinkto makeRecommendediGrad or aniGrad courseValidation: Itold a studentthat theirfeelings wereokayTalked to astudent aboutthe weather intheir homestateI asked astudent if theyhad any newyearresolutionsI asked anAramarkpartnerwhere theyworkCall Check: Ipaused a callbecause thestudent wasstressed "Let'spause; how areyou?"I asked astudent whatthey did overbreakThanked a studentfor being here; "Iam glad you arehere; welcome toASU!"Tone Matters:I listened andmoderated tomy tone onthe callI referred astudent toa campusresourceI made areferral toa campusresourceAsked aSBUX partnerabout theirleast favoritedrink to makeI asked astudent aboutwhich springclass they wereexcited to takeValidation: Itold a studentwhat theywere feelingwas okayAsked anUber driverhow longthey havedrivenCall Check: Ipaused the callto check in"That was a lot,tell me how youare feeling?"I used anopen endedquestion(write it):Tone Matters:I listened andmoderated mytone on a callActiveListening: Irestated whatthe studentexplained to meI used anopen endedquestion(write it):Affirmed astudent; "Ibelieve youcan do this!"Asked anUber driverabout theirbest rideever!

FASS Corporate Enrollment and Online Services - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Active Listening: I restated what the student explained to me
  2. Asked a SBUX Partner about their favorite drink to make
  3. Recommended iGrad or an iGrad course
  4. Validation: I told a student that their feelings were okay
  5. Talked to a student about the weather in their home state
  6. I asked a student if they had any new year resolutions
  7. I asked an Aramark partner where they work
  8. Call Check: I paused a call because the student was stressed "Let's pause; how are you?"
  9. I asked a student what they did over break
  10. Thanked a student for being here; "I am glad you are here; welcome to ASU!"
  11. Tone Matters: I listened and moderated to my tone on the call
  12. I referred a student to a campus resource
  13. I made a referral to a campus resource
  14. Asked a SBUX partner about their least favorite drink to make
  15. I asked a student about which spring class they were excited to take
  16. Validation: I told a student what they were feeling was okay
  17. Asked an Uber driver how long they have driven
  18. Call Check: I paused the call to check in "That was a lot, tell me how you are feeling?"
  19. I used an open ended question (write it):
  20. Tone Matters: I listened and moderated my tone on a call
  21. Active Listening: I restated what the student explained to me
  22. I used an open ended question (write it):
  23. Affirmed a student; "I believe you can do this!"
  24. Asked an Uber driver about their best ride ever!