Asked aSBUX Partnerabout theirfavorite drinkto makeAsked anUber driverhow longthey havedrivenI used anopen endedquestion(write it):Asked anUber driverabout theirbest rideever!Affirmed astudent; "Ibelieve youcan do this!"I asked astudent whatthey did overbreakI asked astudent if theyhad any newyearresolutionsI asked astudent aboutwhich springclass they wereexcited to takeTone Matters:I listened andmoderated mytone on a callI asked anAramarkpartnerwhere theyworkAsked aSBUX partnerabout theirleast favoritedrink to makeThanked a studentfor being here; "Iam glad you arehere; welcome toASU!"Talked to astudent aboutthe weather intheir homestateActiveListening: Irestated whatthe studentexplained to meRecommendediGrad or aniGrad courseValidation: Itold a studentwhat theywere feelingwas okayI made areferral toa campusresourceValidation: Itold a studentthat theirfeelings wereokayActiveListening: Irestated whatthe studentexplained to meCall Check: Ipaused a callbecause thestudent wasstressed "Let'spause; how areyou?"I used anopen endedquestion(write it):Call Check: Ipaused the callto check in"That was a lot,tell me how youare feeling?"I referred astudent toa campusresourceTone Matters:I listened andmoderated tomy tone onthe callAsked aSBUX Partnerabout theirfavorite drinkto makeAsked anUber driverhow longthey havedrivenI used anopen endedquestion(write it):Asked anUber driverabout theirbest rideever!Affirmed astudent; "Ibelieve youcan do this!"I asked astudent whatthey did overbreakI asked astudent if theyhad any newyearresolutionsI asked astudent aboutwhich springclass they wereexcited to takeTone Matters:I listened andmoderated mytone on a callI asked anAramarkpartnerwhere theyworkAsked aSBUX partnerabout theirleast favoritedrink to makeThanked a studentfor being here; "Iam glad you arehere; welcome toASU!"Talked to astudent aboutthe weather intheir homestateActiveListening: Irestated whatthe studentexplained to meRecommendediGrad or aniGrad courseValidation: Itold a studentwhat theywere feelingwas okayI made areferral toa campusresourceValidation: Itold a studentthat theirfeelings wereokayActiveListening: Irestated whatthe studentexplained to meCall Check: Ipaused a callbecause thestudent wasstressed "Let'spause; how areyou?"I used anopen endedquestion(write it):Call Check: Ipaused the callto check in"That was a lot,tell me how youare feeling?"I referred astudent toa campusresourceTone Matters:I listened andmoderated tomy tone onthe call

FASS Corporate Enrollment and Online Services - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Asked a SBUX Partner about their favorite drink to make
  2. Asked an Uber driver how long they have driven
  3. I used an open ended question (write it):
  4. Asked an Uber driver about their best ride ever!
  5. Affirmed a student; "I believe you can do this!"
  6. I asked a student what they did over break
  7. I asked a student if they had any new year resolutions
  8. I asked a student about which spring class they were excited to take
  9. Tone Matters: I listened and moderated my tone on a call
  10. I asked an Aramark partner where they work
  11. Asked a SBUX partner about their least favorite drink to make
  12. Thanked a student for being here; "I am glad you are here; welcome to ASU!"
  13. Talked to a student about the weather in their home state
  14. Active Listening: I restated what the student explained to me
  15. Recommended iGrad or an iGrad course
  16. Validation: I told a student what they were feeling was okay
  17. I made a referral to a campus resource
  18. Validation: I told a student that their feelings were okay
  19. Active Listening: I restated what the student explained to me
  20. Call Check: I paused a call because the student was stressed "Let's pause; how are you?"
  21. I used an open ended question (write it):
  22. Call Check: I paused the call to check in "That was a lot, tell me how you are feeling?"
  23. I referred a student to a campus resource
  24. Tone Matters: I listened and moderated to my tone on the call