Call Check: Ipaused the callto check in"That was a lot,tell me how youare feeling?"Asked anUber driverhow longthey havedrivenTalked to astudent aboutthe weather intheir homestateValidation: Itold a studentwhat theywere feelingwas okayActiveListening: Irestated whatthe studentexplained to meI asked anAramarkpartnerwhere theyworkCall Check: Ipaused a callbecause thestudent wasstressed "Let'spause; how areyou?"ActiveListening: Irestated whatthe studentexplained to meAsked anUber driverabout theirbest rideever!I made areferral toa campusresourceTone Matters:I listened andmoderated mytone on a callI asked astudent aboutwhich springclass they wereexcited to takeI asked astudent whatthey did overbreakAsked aSBUX Partnerabout theirfavorite drinkto makeI asked astudent if theyhad any newyearresolutionsValidation: Itold a studentthat theirfeelings wereokayAffirmed astudent; "Ibelieve youcan do this!"I used anopen endedquestion(write it):Thanked a studentfor being here; "Iam glad you arehere; welcome toASU!"I referred astudent toa campusresourceI used anopen endedquestion(write it):Asked aSBUX partnerabout theirleast favoritedrink to makeTone Matters:I listened andmoderated tomy tone onthe callRecommendediGrad or aniGrad courseCall Check: Ipaused the callto check in"That was a lot,tell me how youare feeling?"Asked anUber driverhow longthey havedrivenTalked to astudent aboutthe weather intheir homestateValidation: Itold a studentwhat theywere feelingwas okayActiveListening: Irestated whatthe studentexplained to meI asked anAramarkpartnerwhere theyworkCall Check: Ipaused a callbecause thestudent wasstressed "Let'spause; how areyou?"ActiveListening: Irestated whatthe studentexplained to meAsked anUber driverabout theirbest rideever!I made areferral toa campusresourceTone Matters:I listened andmoderated mytone on a callI asked astudent aboutwhich springclass they wereexcited to takeI asked astudent whatthey did overbreakAsked aSBUX Partnerabout theirfavorite drinkto makeI asked astudent if theyhad any newyearresolutionsValidation: Itold a studentthat theirfeelings wereokayAffirmed astudent; "Ibelieve youcan do this!"I used anopen endedquestion(write it):Thanked a studentfor being here; "Iam glad you arehere; welcome toASU!"I referred astudent toa campusresourceI used anopen endedquestion(write it):Asked aSBUX partnerabout theirleast favoritedrink to makeTone Matters:I listened andmoderated tomy tone onthe callRecommendediGrad or aniGrad course

FASS Corporate Enrollment and Online Services - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Call Check: I paused the call to check in "That was a lot, tell me how you are feeling?"
  2. Asked an Uber driver how long they have driven
  3. Talked to a student about the weather in their home state
  4. Validation: I told a student what they were feeling was okay
  5. Active Listening: I restated what the student explained to me
  6. I asked an Aramark partner where they work
  7. Call Check: I paused a call because the student was stressed "Let's pause; how are you?"
  8. Active Listening: I restated what the student explained to me
  9. Asked an Uber driver about their best ride ever!
  10. I made a referral to a campus resource
  11. Tone Matters: I listened and moderated my tone on a call
  12. I asked a student about which spring class they were excited to take
  13. I asked a student what they did over break
  14. Asked a SBUX Partner about their favorite drink to make
  15. I asked a student if they had any new year resolutions
  16. Validation: I told a student that their feelings were okay
  17. Affirmed a student; "I believe you can do this!"
  18. I used an open ended question (write it):
  19. Thanked a student for being here; "I am glad you are here; welcome to ASU!"
  20. I referred a student to a campus resource
  21. I used an open ended question (write it):
  22. Asked a SBUX partner about their least favorite drink to make
  23. Tone Matters: I listened and moderated to my tone on the call
  24. Recommended iGrad or an iGrad course