I asked astudent whatthey did overbreakTalked to astudent aboutthe weather intheir homestateActiveListening: Irestated whatthe studentexplained to meI made areferral toa campusresourceI asked astudent aboutwhich springclass they wereexcited to takeValidation: Itold a studentwhat theywere feelingwas okayThanked a studentfor being here; "Iam glad you arehere; welcome toASU!"I used anopen endedquestion(write it):Tone Matters:I listened andmoderated tomy tone onthe callI referred astudent toa campusresourceActiveListening: Irestated whatthe studentexplained to meI asked anAramarkpartnerwhere theyworkAsked anUber driverhow longthey havedrivenAsked aSBUX partnerabout theirleast favoritedrink to makeTone Matters:I listened andmoderated mytone on a callI asked astudent if theyhad any newyearresolutionsAffirmed astudent; "Ibelieve youcan do this!"I used anopen endedquestion(write it):Asked aSBUX Partnerabout theirfavorite drinkto makeRecommendediGrad or aniGrad courseCall Check: Ipaused the callto check in"That was a lot,tell me how youare feeling?"Call Check: Ipaused a callbecause thestudent wasstressed "Let'spause; how areyou?"Asked anUber driverabout theirbest rideever!Validation: Itold a studentthat theirfeelings wereokayI asked astudent whatthey did overbreakTalked to astudent aboutthe weather intheir homestateActiveListening: Irestated whatthe studentexplained to meI made areferral toa campusresourceI asked astudent aboutwhich springclass they wereexcited to takeValidation: Itold a studentwhat theywere feelingwas okayThanked a studentfor being here; "Iam glad you arehere; welcome toASU!"I used anopen endedquestion(write it):Tone Matters:I listened andmoderated tomy tone onthe callI referred astudent toa campusresourceActiveListening: Irestated whatthe studentexplained to meI asked anAramarkpartnerwhere theyworkAsked anUber driverhow longthey havedrivenAsked aSBUX partnerabout theirleast favoritedrink to makeTone Matters:I listened andmoderated mytone on a callI asked astudent if theyhad any newyearresolutionsAffirmed astudent; "Ibelieve youcan do this!"I used anopen endedquestion(write it):Asked aSBUX Partnerabout theirfavorite drinkto makeRecommendediGrad or aniGrad courseCall Check: Ipaused the callto check in"That was a lot,tell me how youare feeling?"Call Check: Ipaused a callbecause thestudent wasstressed "Let'spause; how areyou?"Asked anUber driverabout theirbest rideever!Validation: Itold a studentthat theirfeelings wereokay

FASS Corporate Enrollment and Online Services - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I asked a student what they did over break
  2. Talked to a student about the weather in their home state
  3. Active Listening: I restated what the student explained to me
  4. I made a referral to a campus resource
  5. I asked a student about which spring class they were excited to take
  6. Validation: I told a student what they were feeling was okay
  7. Thanked a student for being here; "I am glad you are here; welcome to ASU!"
  8. I used an open ended question (write it):
  9. Tone Matters: I listened and moderated to my tone on the call
  10. I referred a student to a campus resource
  11. Active Listening: I restated what the student explained to me
  12. I asked an Aramark partner where they work
  13. Asked an Uber driver how long they have driven
  14. Asked a SBUX partner about their least favorite drink to make
  15. Tone Matters: I listened and moderated my tone on a call
  16. I asked a student if they had any new year resolutions
  17. Affirmed a student; "I believe you can do this!"
  18. I used an open ended question (write it):
  19. Asked a SBUX Partner about their favorite drink to make
  20. Recommended iGrad or an iGrad course
  21. Call Check: I paused the call to check in "That was a lot, tell me how you are feeling?"
  22. Call Check: I paused a call because the student was stressed "Let's pause; how are you?"
  23. Asked an Uber driver about their best ride ever!
  24. Validation: I told a student that their feelings were okay