I used anopen endedquestion(write it):ActiveListening: Irestated whatthe studentexplained to meI asked astudent if theyhad any newyearresolutionsAsked aSBUX Partnerabout theirfavorite drinkto makeThanked a studentfor being here; "Iam glad you arehere; welcome toASU!"Affirmed astudent; "Ibelieve youcan do this!"Asked anUber driverhow longthey havedrivenActiveListening: Irestated whatthe studentexplained to meTalked to astudent aboutthe weather intheir homestateI made areferral toa campusresourceCall Check: Ipaused a callbecause thestudent wasstressed "Let'spause; how areyou?"Call Check: Ipaused the callto check in"That was a lot,tell me how youare feeling?"I referred astudent toa campusresourceValidation: Itold a studentwhat theywere feelingwas okayI asked astudent aboutwhich springclass they wereexcited to takeAsked anUber driverabout theirbest rideever!RecommendediGrad or aniGrad courseTone Matters:I listened andmoderated tomy tone onthe callValidation: Itold a studentthat theirfeelings wereokayAsked aSBUX partnerabout theirleast favoritedrink to makeTone Matters:I listened andmoderated mytone on a callI asked astudent whatthey did overbreakI asked anAramarkpartnerwhere theyworkI used anopen endedquestion(write it):I used anopen endedquestion(write it):ActiveListening: Irestated whatthe studentexplained to meI asked astudent if theyhad any newyearresolutionsAsked aSBUX Partnerabout theirfavorite drinkto makeThanked a studentfor being here; "Iam glad you arehere; welcome toASU!"Affirmed astudent; "Ibelieve youcan do this!"Asked anUber driverhow longthey havedrivenActiveListening: Irestated whatthe studentexplained to meTalked to astudent aboutthe weather intheir homestateI made areferral toa campusresourceCall Check: Ipaused a callbecause thestudent wasstressed "Let'spause; how areyou?"Call Check: Ipaused the callto check in"That was a lot,tell me how youare feeling?"I referred astudent toa campusresourceValidation: Itold a studentwhat theywere feelingwas okayI asked astudent aboutwhich springclass they wereexcited to takeAsked anUber driverabout theirbest rideever!RecommendediGrad or aniGrad courseTone Matters:I listened andmoderated tomy tone onthe callValidation: Itold a studentthat theirfeelings wereokayAsked aSBUX partnerabout theirleast favoritedrink to makeTone Matters:I listened andmoderated mytone on a callI asked astudent whatthey did overbreakI asked anAramarkpartnerwhere theyworkI used anopen endedquestion(write it):

FASS Corporate Enrollment and Online Services - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I used an open ended question (write it):
  2. Active Listening: I restated what the student explained to me
  3. I asked a student if they had any new year resolutions
  4. Asked a SBUX Partner about their favorite drink to make
  5. Thanked a student for being here; "I am glad you are here; welcome to ASU!"
  6. Affirmed a student; "I believe you can do this!"
  7. Asked an Uber driver how long they have driven
  8. Active Listening: I restated what the student explained to me
  9. Talked to a student about the weather in their home state
  10. I made a referral to a campus resource
  11. Call Check: I paused a call because the student was stressed "Let's pause; how are you?"
  12. Call Check: I paused the call to check in "That was a lot, tell me how you are feeling?"
  13. I referred a student to a campus resource
  14. Validation: I told a student what they were feeling was okay
  15. I asked a student about which spring class they were excited to take
  16. Asked an Uber driver about their best ride ever!
  17. Recommended iGrad or an iGrad course
  18. Tone Matters: I listened and moderated to my tone on the call
  19. Validation: I told a student that their feelings were okay
  20. Asked a SBUX partner about their least favorite drink to make
  21. Tone Matters: I listened and moderated my tone on a call
  22. I asked a student what they did over break
  23. I asked an Aramark partner where they work
  24. I used an open ended question (write it):