Thanked a studentfor being here; "Iam glad you arehere; welcome toASU!"ActiveListening: Irestated whatthe studentexplained to meRecommendediGrad or aniGrad courseAffirmed astudent; "Ibelieve youcan do this!"I used anopen endedquestion(write it):ActiveListening: Irestated whatthe studentexplained to meI asked astudent if theyhad any newyearresolutionsAsked aSBUX partnerabout theirleast favoritedrink to makeTalked to astudent aboutthe weather intheir homestateTone Matters:I listened andmoderated tomy tone onthe callI asked astudent whatthey did overbreakI asked anAramarkpartnerwhere theyworkI asked astudent aboutwhich springclass they wereexcited to takeI used anopen endedquestion(write it):I referred astudent toa campusresourceAsked anUber driverabout theirbest rideever!Asked aSBUX Partnerabout theirfavorite drinkto makeValidation: Itold a studentwhat theywere feelingwas okayValidation: Itold a studentthat theirfeelings wereokayI made areferral toa campusresourceCall Check: Ipaused a callbecause thestudent wasstressed "Let'spause; how areyou?"Tone Matters:I listened andmoderated mytone on a callCall Check: Ipaused the callto check in"That was a lot,tell me how youare feeling?"Asked anUber driverhow longthey havedrivenThanked a studentfor being here; "Iam glad you arehere; welcome toASU!"ActiveListening: Irestated whatthe studentexplained to meRecommendediGrad or aniGrad courseAffirmed astudent; "Ibelieve youcan do this!"I used anopen endedquestion(write it):ActiveListening: Irestated whatthe studentexplained to meI asked astudent if theyhad any newyearresolutionsAsked aSBUX partnerabout theirleast favoritedrink to makeTalked to astudent aboutthe weather intheir homestateTone Matters:I listened andmoderated tomy tone onthe callI asked astudent whatthey did overbreakI asked anAramarkpartnerwhere theyworkI asked astudent aboutwhich springclass they wereexcited to takeI used anopen endedquestion(write it):I referred astudent toa campusresourceAsked anUber driverabout theirbest rideever!Asked aSBUX Partnerabout theirfavorite drinkto makeValidation: Itold a studentwhat theywere feelingwas okayValidation: Itold a studentthat theirfeelings wereokayI made areferral toa campusresourceCall Check: Ipaused a callbecause thestudent wasstressed "Let'spause; how areyou?"Tone Matters:I listened andmoderated mytone on a callCall Check: Ipaused the callto check in"That was a lot,tell me how youare feeling?"Asked anUber driverhow longthey havedriven

FASS Corporate Enrollment and Online Services - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thanked a student for being here; "I am glad you are here; welcome to ASU!"
  2. Active Listening: I restated what the student explained to me
  3. Recommended iGrad or an iGrad course
  4. Affirmed a student; "I believe you can do this!"
  5. I used an open ended question (write it):
  6. Active Listening: I restated what the student explained to me
  7. I asked a student if they had any new year resolutions
  8. Asked a SBUX partner about their least favorite drink to make
  9. Talked to a student about the weather in their home state
  10. Tone Matters: I listened and moderated to my tone on the call
  11. I asked a student what they did over break
  12. I asked an Aramark partner where they work
  13. I asked a student about which spring class they were excited to take
  14. I used an open ended question (write it):
  15. I referred a student to a campus resource
  16. Asked an Uber driver about their best ride ever!
  17. Asked a SBUX Partner about their favorite drink to make
  18. Validation: I told a student what they were feeling was okay
  19. Validation: I told a student that their feelings were okay
  20. I made a referral to a campus resource
  21. Call Check: I paused a call because the student was stressed "Let's pause; how are you?"
  22. Tone Matters: I listened and moderated my tone on a call
  23. Call Check: I paused the call to check in "That was a lot, tell me how you are feeling?"
  24. Asked an Uber driver how long they have driven