Made 8totalcallsMade aPharmacycall (has tobe correctnext step)Worked arequestaccessed bya Provider’sofficeMade a Plancall (has tobe correctnext step)Created20appealsWorked arequestinitiated by aWalmartpharmacy Created anappealwith a Call-In FormWorked arequestaccessed bya provider'sofficeLeft aPHI-safevoicemailWorked arequest with3 or moreduplicatesTook 5‘unassignedappeal’itemsCreated anappeal thatrequires aLOCWorked arequestinitiated by aCVSpharmacyGroupeda call with2 requestsRescued arequest forIncorrectProvider FaxCreated10appealsArchive arequest as‘TherapyChanged’Created anappeal fora MedicareplanClosedout arequest asApprovedMade15 totalcallsRescued arequest forWhite GloveServiceWorked arequest fora CaremarkplanMade aPrescribercall (has tobe correctnext step)Read through adeterminationletter that hasmore than 6pagesMade 8totalcallsMade aPharmacycall (has tobe correctnext step)Worked arequestaccessed bya Provider’sofficeMade a Plancall (has tobe correctnext step)Created20appealsWorked arequestinitiated by aWalmartpharmacyCreated anappealwith a Call-In FormWorked arequestaccessed bya provider'sofficeLeft aPHI-safevoicemailWorked arequest with3 or moreduplicatesTook 5‘unassignedappeal’itemsCreated anappeal thatrequires aLOCWorked arequestinitiated by aCVSpharmacyGroupeda call with2 requestsRescued arequest forIncorrectProvider FaxCreated10appealsArchive arequest as‘TherapyChanged’Created anappeal fora MedicareplanClosedout arequest asApprovedMade15 totalcallsRescued arequest forWhite GloveServiceWorked arequest fora CaremarkplanMade aPrescribercall (has tobe correctnext step)Read through adeterminationletter that hasmore than 6pages

Appeals Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Made 8 total calls
  2. Made a Pharmacy call (has to be correct next step)
  3. Worked a request accessed by a Provider’s office
  4. Made a Plan call (has to be correct next step)
  5. Created 20 appeals
  6. Worked a request initiated by a Walmart pharmacy
  7. Created an appeal with a Call-In Form
  8. Worked a request accessed by a provider's office
  9. Left a PHI-safe voicemail
  10. Worked a request with 3 or more duplicates
  11. Took 5 ‘unassigned appeal’ items
  12. Created an appeal that requires a LOC
  13. Worked a request initiated by a CVS pharmacy
  14. Grouped a call with 2 requests
  15. Rescued a request for Incorrect Provider Fax
  16. Created 10 appeals
  17. Archive a request as ‘Therapy Changed’
  18. Created an appeal for a Medicare plan
  19. Closed out a request as Approved
  20. Made 15 total calls
  21. Rescued a request for White Glove Service
  22. Worked a request for a Caremark plan
  23. Made a Prescriber call (has to be correct next step)
  24. Read through a determination letter that has more than 6 pages