Caller Thanked you Did a vacation override Accurately created 3 cases Took 25 calls Caller asking for medical benefits Quick and Friendly Greeting 10x Took 6 Florida Blue Calls Denied PA More than 3 calls in que Assisted peer MDR Call Fixed claim submission error Accessed BET 5x Used Act as User Positive language for 5 calls Approved PA Took 7 Medicare calls Gave Processing Information Adherence at 97% 90+ QA with TL Called PA Line Ran 10 Quotes Used Client JA 3rd Party Caller Did a NH override Completed 3 CDs Spoke to someone with an accent Caller said "WOW" Ghost Call Gave plan number for NC PA Used PSA Job Aid 10x Used callers name x2 Reversed 3 claims Conformance at 97% De- escalated caller Caller had a V in their name Fixed a DOB error on claim Called RSA Line Compliment call Caller Thanked you Did a vacation override Accurately created 3 cases Took 25 calls Caller asking for medical benefits Quick and Friendly Greeting 10x Took 6 Florida Blue Calls Denied PA More than 3 calls in que Assisted peer MDR Call Fixed claim submission error Accessed BET 5x Used Act as User Positive language for 5 calls Approved PA Took 7 Medicare calls Gave Processing Information Adherence at 97% 90+ QA with TL Called PA Line Ran 10 Quotes Used Client JA 3rd Party Caller Did a NH override Completed 3 CDs Spoke to someone with an accent Caller said "WOW" Ghost Call Gave plan number for NC PA Used PSA Job Aid 10x Used callers name x2 Reversed 3 claims Conformance at 97% De- escalated caller Caller had a V in their name Fixed a DOB error on claim Called RSA Line Compliment call
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Caller Thanked you
Did a vacation override
Accurately created 3 cases
Took 25 calls
Caller asking for medical benefits
Quick and Friendly Greeting 10x
Took 6 Florida Blue Calls
Denied PA
More than 3 calls in que
Assisted peer
MDR Call
Fixed claim submission error
Accessed BET 5x
Used Act as User
Positive language for 5 calls
Approved PA
Took 7 Medicare calls
Gave Processing Information
Adherence at 97%
90+ QA with TL
Called PA Line
Ran 10 Quotes
Used Client JA
3rd Party Caller
Did a NH override
Completed 3 CDs
Spoke to someone with an accent
Caller said
"WOW"
Ghost Call
Gave plan number for NC PA
Used PSA Job Aid 10x
Used callers name x2
Reversed 3 claims
Conformance at 97%
De-escalated caller
Caller had a V in their name
Fixed a DOB error on claim
Called RSA Line
Compliment call