Quick and Friendly Greeting 10x Gave Processing Information Adherence at 97% Did a vacation override Denied PA Called RSA Line Gave plan number for NC PA Ghost Call Conformance at 97% Used Client JA Used callers name x2 Took 6 Florida Blue Calls Caller had a V in their name Called PA Line 3rd Party Caller Positive language for 5 calls 90+ QA with TL Did a NH override Accurately created 3 cases Used Act as User De- escalated caller Fixed a DOB error on claim Fixed claim submission error Caller asking for medical benefits Caller Thanked you Took 7 Medicare calls Reversed 3 claims Approved PA Accessed BET 5x Used PSA Job Aid 10x Took 25 calls Assisted peer Spoke to someone with an accent Ran 10 Quotes MDR Call Completed 3 CDs More than 3 calls in que Caller said "WOW" Compliment call Quick and Friendly Greeting 10x Gave Processing Information Adherence at 97% Did a vacation override Denied PA Called RSA Line Gave plan number for NC PA Ghost Call Conformance at 97% Used Client JA Used callers name x2 Took 6 Florida Blue Calls Caller had a V in their name Called PA Line 3rd Party Caller Positive language for 5 calls 90+ QA with TL Did a NH override Accurately created 3 cases Used Act as User De- escalated caller Fixed a DOB error on claim Fixed claim submission error Caller asking for medical benefits Caller Thanked you Took 7 Medicare calls Reversed 3 claims Approved PA Accessed BET 5x Used PSA Job Aid 10x Took 25 calls Assisted peer Spoke to someone with an accent Ran 10 Quotes MDR Call Completed 3 CDs More than 3 calls in que Caller said "WOW" Compliment call
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Quick and Friendly Greeting 10x
Gave Processing Information
Adherence at 97%
Did a vacation override
Denied PA
Called RSA Line
Gave plan number for NC PA
Ghost Call
Conformance at 97%
Used Client JA
Used callers name x2
Took 6 Florida Blue Calls
Caller had a V in their name
Called PA Line
3rd Party Caller
Positive language for 5 calls
90+ QA with TL
Did a NH override
Accurately created 3 cases
Used Act as User
De-escalated caller
Fixed a DOB error on claim
Fixed claim submission error
Caller asking for medical benefits
Caller Thanked you
Took 7 Medicare calls
Reversed 3 claims
Approved PA
Accessed BET 5x
Used PSA Job Aid 10x
Took 25 calls
Assisted peer
Spoke to someone with an accent
Ran 10 Quotes
MDR Call
Completed 3 CDs
More than 3 calls in que
Caller said
"WOW"
Compliment call