Accessed BET 5x Called PA Line Positive language for 5 calls Spoke to someone with an accent Caller said "WOW" Used Act as User Denied PA Ran 10 Quotes Took 25 calls More than 3 calls in que Did a NH override Adherence at 97% 90+ QA with TL Quick and Friendly Greeting 10x Gave Processing Information Compliment call Conformance at 97% De- escalated caller Fixed a DOB error on claim Assisted peer Used callers name x2 3rd Party Caller Caller had a V in their name Ghost Call Used Client JA Completed 3 CDs Gave plan number for NC PA Caller Thanked you Accurately created 3 cases Used PSA Job Aid 10x Approved PA Took 7 Medicare calls Called RSA Line Caller asking for medical benefits Reversed 3 claims MDR Call Fixed claim submission error Did a vacation override Took 6 Florida Blue Calls Accessed BET 5x Called PA Line Positive language for 5 calls Spoke to someone with an accent Caller said "WOW" Used Act as User Denied PA Ran 10 Quotes Took 25 calls More than 3 calls in que Did a NH override Adherence at 97% 90+ QA with TL Quick and Friendly Greeting 10x Gave Processing Information Compliment call Conformance at 97% De- escalated caller Fixed a DOB error on claim Assisted peer Used callers name x2 3rd Party Caller Caller had a V in their name Ghost Call Used Client JA Completed 3 CDs Gave plan number for NC PA Caller Thanked you Accurately created 3 cases Used PSA Job Aid 10x Approved PA Took 7 Medicare calls Called RSA Line Caller asking for medical benefits Reversed 3 claims MDR Call Fixed claim submission error Did a vacation override Took 6 Florida Blue Calls
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Accessed BET 5x
Called PA Line
Positive language for 5 calls
Spoke to someone with an accent
Caller said
"WOW"
Used Act as User
Denied PA
Ran 10 Quotes
Took 25 calls
More than 3 calls in que
Did a NH override
Adherence at 97%
90+ QA with TL
Quick and Friendly Greeting 10x
Gave Processing Information
Compliment call
Conformance at 97%
De-escalated caller
Fixed a DOB error on claim
Assisted peer
Used callers name x2
3rd Party Caller
Caller had a V in their name
Ghost Call
Used Client JA
Completed 3 CDs
Gave plan number for NC PA
Caller Thanked you
Accurately created 3 cases
Used PSA Job Aid 10x
Approved PA
Took 7 Medicare calls
Called RSA Line
Caller asking for medical benefits
Reversed 3 claims
MDR Call
Fixed claim submission error
Did a vacation override
Took 6 Florida Blue Calls