Caller had a V in their name Called RSA Line Used Act as User Did a NH override Fixed a DOB error on claim Quick and Friendly Greeting 10x De- escalated caller Ran 10 Quotes Approved PA Took 6 Florida Blue Calls Used Client JA Ghost Call Conformance at 97% Gave Processing Information Completed 3 CDs Accurately created 3 cases Accessed BET 5x Adherence at 97% Assisted peer MDR Call Denied PA Did a vacation override Caller Thanked you Took 25 calls Took 7 Medicare calls Caller asking for medical benefits Used PSA Job Aid 10x Caller said "WOW" 90+ QA with TL Fixed claim submission error More than 3 calls in que Compliment call Used callers name x2 Positive language for 5 calls Spoke to someone with an accent Gave plan number for NC PA Reversed 3 claims 3rd Party Caller Called PA Line Caller had a V in their name Called RSA Line Used Act as User Did a NH override Fixed a DOB error on claim Quick and Friendly Greeting 10x De- escalated caller Ran 10 Quotes Approved PA Took 6 Florida Blue Calls Used Client JA Ghost Call Conformance at 97% Gave Processing Information Completed 3 CDs Accurately created 3 cases Accessed BET 5x Adherence at 97% Assisted peer MDR Call Denied PA Did a vacation override Caller Thanked you Took 25 calls Took 7 Medicare calls Caller asking for medical benefits Used PSA Job Aid 10x Caller said "WOW" 90+ QA with TL Fixed claim submission error More than 3 calls in que Compliment call Used callers name x2 Positive language for 5 calls Spoke to someone with an accent Gave plan number for NC PA Reversed 3 claims 3rd Party Caller Called PA Line
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Caller had a V in their name
Called RSA Line
Used Act as User
Did a NH override
Fixed a DOB error on claim
Quick and Friendly Greeting 10x
De-escalated caller
Ran 10 Quotes
Approved PA
Took 6 Florida Blue Calls
Used Client JA
Ghost Call
Conformance at 97%
Gave Processing Information
Completed 3 CDs
Accurately created 3 cases
Accessed BET 5x
Adherence at 97%
Assisted peer
MDR Call
Denied PA
Did a vacation override
Caller Thanked you
Took 25 calls
Took 7 Medicare calls
Caller asking for medical benefits
Used PSA Job Aid 10x
Caller said
"WOW"
90+ QA with TL
Fixed claim submission error
More than 3 calls in que
Compliment call
Used callers name x2
Positive language for 5 calls
Spoke to someone with an accent
Gave plan number for NC PA
Reversed 3 claims
3rd Party Caller
Called PA Line