Caller asking for medical benefits Used PSA Job Aid 10x Accessed BET 5x Compliment call Denied PA Gave plan number for NC PA More than 3 calls in que Took 7 Medicare calls Used Client JA Accurately created 3 cases Assisted peer Did a NH override Gave Processing Information Fixed a DOB error on claim Reversed 3 claims Caller Thanked you MDR Call Used callers name x2 Caller had a V in their name Did a vacation override Conformance at 97% Ghost Call De- escalated caller Took 6 Florida Blue Calls Fixed claim submission error Adherence at 97% Called RSA Line Completed 3 CDs Approved PA 3rd Party Caller Ran 10 Quotes 90+ QA with TL Quick and Friendly Greeting 10x Spoke to someone with an accent Positive language for 5 calls Took 25 calls Caller said "WOW" Used Act as User Called PA Line Caller asking for medical benefits Used PSA Job Aid 10x Accessed BET 5x Compliment call Denied PA Gave plan number for NC PA More than 3 calls in que Took 7 Medicare calls Used Client JA Accurately created 3 cases Assisted peer Did a NH override Gave Processing Information Fixed a DOB error on claim Reversed 3 claims Caller Thanked you MDR Call Used callers name x2 Caller had a V in their name Did a vacation override Conformance at 97% Ghost Call De- escalated caller Took 6 Florida Blue Calls Fixed claim submission error Adherence at 97% Called RSA Line Completed 3 CDs Approved PA 3rd Party Caller Ran 10 Quotes 90+ QA with TL Quick and Friendly Greeting 10x Spoke to someone with an accent Positive language for 5 calls Took 25 calls Caller said "WOW" Used Act as User Called PA Line
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Caller asking for medical benefits
Used PSA Job Aid 10x
Accessed BET 5x
Compliment call
Denied PA
Gave plan number for NC PA
More than 3 calls in que
Took 7 Medicare calls
Used Client JA
Accurately created 3 cases
Assisted peer
Did a NH override
Gave Processing Information
Fixed a DOB error on claim
Reversed 3 claims
Caller Thanked you
MDR Call
Used callers name x2
Caller had a V in their name
Did a vacation override
Conformance at 97%
Ghost Call
De-escalated caller
Took 6 Florida Blue Calls
Fixed claim submission error
Adherence at 97%
Called RSA Line
Completed 3 CDs
Approved PA
3rd Party Caller
Ran 10 Quotes
90+ QA with TL
Quick and Friendly Greeting 10x
Spoke to someone with an accent
Positive language for 5 calls
Took 25 calls
Caller said
"WOW"
Used Act as User
Called PA Line