90+ QA with TL Ghost Call Accessed BET 5x Took 7 Medicare calls Caller had a V in their name Did a vacation override Positive language for 5 calls Assisted peer MDR Call Took 6 Florida Blue Calls Spoke to someone with an accent 3rd Party Caller Gave Processing Information Caller said "WOW" Used Act as User Approved PA Did a NH override Ran 10 Quotes Called RSA Line Used callers name x2 Conformance at 97% De- escalated caller Fixed a DOB error on claim Accurately created 3 cases Quick and Friendly Greeting 10x Reversed 3 claims Gave plan number for NC PA Took 25 calls Used PSA Job Aid 10x More than 3 calls in que Caller Thanked you Adherence at 97% Denied PA Completed 3 CDs Called PA Line Compliment call Fixed claim submission error Used Client JA Caller asking for medical benefits 90+ QA with TL Ghost Call Accessed BET 5x Took 7 Medicare calls Caller had a V in their name Did a vacation override Positive language for 5 calls Assisted peer MDR Call Took 6 Florida Blue Calls Spoke to someone with an accent 3rd Party Caller Gave Processing Information Caller said "WOW" Used Act as User Approved PA Did a NH override Ran 10 Quotes Called RSA Line Used callers name x2 Conformance at 97% De- escalated caller Fixed a DOB error on claim Accurately created 3 cases Quick and Friendly Greeting 10x Reversed 3 claims Gave plan number for NC PA Took 25 calls Used PSA Job Aid 10x More than 3 calls in que Caller Thanked you Adherence at 97% Denied PA Completed 3 CDs Called PA Line Compliment call Fixed claim submission error Used Client JA Caller asking for medical benefits
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
90+ QA with TL
Ghost Call
Accessed BET 5x
Took 7 Medicare calls
Caller had a V in their name
Did a vacation override
Positive language for 5 calls
Assisted peer
MDR Call
Took 6 Florida Blue Calls
Spoke to someone with an accent
3rd Party Caller
Gave Processing Information
Caller said
"WOW"
Used Act as User
Approved PA
Did a NH override
Ran 10 Quotes
Called RSA Line
Used callers name x2
Conformance at 97%
De-escalated caller
Fixed a DOB error on claim
Accurately created 3 cases
Quick and Friendly Greeting 10x
Reversed 3 claims
Gave plan number for NC PA
Took 25 calls
Used PSA Job Aid 10x
More than 3 calls in que
Caller Thanked you
Adherence at 97%
Denied PA
Completed 3 CDs
Called PA Line
Compliment call
Fixed claim submission error
Used Client JA
Caller asking for medical benefits