Denied PA Used Client JA Approved PA MDR Call Caller had a V in their name More than 3 calls in que Fixed claim submission error Reversed 3 claims Adherence at 97% Did a vacation override Called RSA Line Used Act as User Conformance at 97% Took 6 Florida Blue Calls Caller said "WOW" Positive language for 5 calls Spoke to someone with an accent 90+ QA with TL Used callers name x2 Gave plan number for NC PA 3rd Party Caller Accurately created 3 cases Caller Thanked you Compliment call Caller asking for medical benefits Took 7 Medicare calls Assisted peer Took 25 calls Gave Processing Information Did a NH override Ran 10 Quotes Used PSA Job Aid 10x Ghost Call De- escalated caller Quick and Friendly Greeting 10x Fixed a DOB error on claim Called PA Line Accessed BET 5x Completed 3 CDs Denied PA Used Client JA Approved PA MDR Call Caller had a V in their name More than 3 calls in que Fixed claim submission error Reversed 3 claims Adherence at 97% Did a vacation override Called RSA Line Used Act as User Conformance at 97% Took 6 Florida Blue Calls Caller said "WOW" Positive language for 5 calls Spoke to someone with an accent 90+ QA with TL Used callers name x2 Gave plan number for NC PA 3rd Party Caller Accurately created 3 cases Caller Thanked you Compliment call Caller asking for medical benefits Took 7 Medicare calls Assisted peer Took 25 calls Gave Processing Information Did a NH override Ran 10 Quotes Used PSA Job Aid 10x Ghost Call De- escalated caller Quick and Friendly Greeting 10x Fixed a DOB error on claim Called PA Line Accessed BET 5x Completed 3 CDs
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Denied PA
Used Client JA
Approved PA
MDR Call
Caller had a V in their name
More than 3 calls in que
Fixed claim submission error
Reversed 3 claims
Adherence at 97%
Did a vacation override
Called RSA Line
Used Act as User
Conformance at 97%
Took 6 Florida Blue Calls
Caller said
"WOW"
Positive language for 5 calls
Spoke to someone with an accent
90+ QA with TL
Used callers name x2
Gave plan number for NC PA
3rd Party Caller
Accurately created 3 cases
Caller Thanked you
Compliment call
Caller asking for medical benefits
Took 7 Medicare calls
Assisted peer
Took 25 calls
Gave Processing Information
Did a NH override
Ran 10 Quotes
Used PSA Job Aid 10x
Ghost Call
De-escalated caller
Quick and Friendly Greeting 10x
Fixed a DOB error on claim
Called PA Line
Accessed BET 5x
Completed 3 CDs