De- escalated caller Ghost Call Caller asking for medical benefits Accurately created 3 cases Caller Thanked you Quick and Friendly Greeting 10x Fixed a DOB error on claim Ran 10 Quotes Reversed 3 claims Completed 3 CDs Used Client JA Called RSA Line 3rd Party Caller 90+ QA with TL Caller said "WOW" Used PSA Job Aid 10x Gave plan number for NC PA Took 7 Medicare calls Spoke to someone with an accent Did a NH override Gave Processing Information Called PA Line Conformance at 97% Took 25 calls Compliment call More than 3 calls in que Approved PA Accessed BET 5x Caller had a V in their name Assisted peer MDR Call Used Act as User Adherence at 97% Did a vacation override Positive language for 5 calls Denied PA Took 6 Florida Blue Calls Fixed claim submission error Used callers name x2 De- escalated caller Ghost Call Caller asking for medical benefits Accurately created 3 cases Caller Thanked you Quick and Friendly Greeting 10x Fixed a DOB error on claim Ran 10 Quotes Reversed 3 claims Completed 3 CDs Used Client JA Called RSA Line 3rd Party Caller 90+ QA with TL Caller said "WOW" Used PSA Job Aid 10x Gave plan number for NC PA Took 7 Medicare calls Spoke to someone with an accent Did a NH override Gave Processing Information Called PA Line Conformance at 97% Took 25 calls Compliment call More than 3 calls in que Approved PA Accessed BET 5x Caller had a V in their name Assisted peer MDR Call Used Act as User Adherence at 97% Did a vacation override Positive language for 5 calls Denied PA Took 6 Florida Blue Calls Fixed claim submission error Used callers name x2
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
De-escalated caller
Ghost Call
Caller asking for medical benefits
Accurately created 3 cases
Caller Thanked you
Quick and Friendly Greeting 10x
Fixed a DOB error on claim
Ran 10 Quotes
Reversed 3 claims
Completed 3 CDs
Used Client JA
Called RSA Line
3rd Party Caller
90+ QA with TL
Caller said
"WOW"
Used PSA Job Aid 10x
Gave plan number for NC PA
Took 7 Medicare calls
Spoke to someone with an accent
Did a NH override
Gave Processing Information
Called PA Line
Conformance at 97%
Took 25 calls
Compliment call
More than 3 calls in que
Approved PA
Accessed BET 5x
Caller had a V in their name
Assisted peer
MDR Call
Used Act as User
Adherence at 97%
Did a vacation override
Positive language for 5 calls
Denied PA
Took 6 Florida Blue Calls
Fixed claim submission error
Used callers name x2