Fixed claim submission error Did a vacation override Caller asking for medical benefits Called PA Line Caller Thanked you Ran 10 Quotes Gave Processing Information Used callers name x2 Used Act as User Caller had a V in their name Called RSA Line More than 3 calls in que 90+ QA with TL Accessed BET 5x Quick and Friendly Greeting 10x Accurately created 3 cases Denied PA Fixed a DOB error on claim Caller said "WOW" Conformance at 97% Completed 3 CDs Used Client JA Adherence at 97% Took 25 calls Gave plan number for NC PA Ghost Call Spoke to someone with an accent Positive language for 5 calls Compliment call Took 7 Medicare calls De- escalated caller Assisted peer Took 6 Florida Blue Calls 3rd Party Caller MDR Call Approved PA Did a NH override Used PSA Job Aid 10x Reversed 3 claims Fixed claim submission error Did a vacation override Caller asking for medical benefits Called PA Line Caller Thanked you Ran 10 Quotes Gave Processing Information Used callers name x2 Used Act as User Caller had a V in their name Called RSA Line More than 3 calls in que 90+ QA with TL Accessed BET 5x Quick and Friendly Greeting 10x Accurately created 3 cases Denied PA Fixed a DOB error on claim Caller said "WOW" Conformance at 97% Completed 3 CDs Used Client JA Adherence at 97% Took 25 calls Gave plan number for NC PA Ghost Call Spoke to someone with an accent Positive language for 5 calls Compliment call Took 7 Medicare calls De- escalated caller Assisted peer Took 6 Florida Blue Calls 3rd Party Caller MDR Call Approved PA Did a NH override Used PSA Job Aid 10x Reversed 3 claims
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Fixed claim submission error
Did a vacation override
Caller asking for medical benefits
Called PA Line
Caller Thanked you
Ran 10 Quotes
Gave Processing Information
Used callers name x2
Used Act as User
Caller had a V in their name
Called RSA Line
More than 3 calls in que
90+ QA with TL
Accessed BET 5x
Quick and Friendly Greeting 10x
Accurately created 3 cases
Denied PA
Fixed a DOB error on claim
Caller said
"WOW"
Conformance at 97%
Completed 3 CDs
Used Client JA
Adherence at 97%
Took 25 calls
Gave plan number for NC PA
Ghost Call
Spoke to someone with an accent
Positive language for 5 calls
Compliment call
Took 7 Medicare calls
De-escalated caller
Assisted peer
Took 6 Florida Blue Calls
3rd Party Caller
MDR Call
Approved PA
Did a NH override
Used PSA Job Aid 10x
Reversed 3 claims