Took 7 Medicare calls Completed 3 CDs More than 3 calls in que Denied PA Quick and Friendly Greeting 10x Positive language for 5 calls Did a vacation override Accessed BET 5x Caller said "WOW" De- escalated caller Gave plan number for NC PA Spoke to someone with an accent Caller Thanked you Took 6 Florida Blue Calls Adherence at 97% Ran 10 Quotes Gave Processing Information Fixed claim submission error Called RSA Line Caller had a V in their name Conformance at 97% Reversed 3 claims 3rd Party Caller Did a NH override Compliment call Used PSA Job Aid 10x Assisted peer Ghost Call Accurately created 3 cases Used Act as User Approved PA MDR Call Used Client JA Took 25 calls Called PA Line Caller asking for medical benefits Fixed a DOB error on claim Used callers name x2 90+ QA with TL Took 7 Medicare calls Completed 3 CDs More than 3 calls in que Denied PA Quick and Friendly Greeting 10x Positive language for 5 calls Did a vacation override Accessed BET 5x Caller said "WOW" De- escalated caller Gave plan number for NC PA Spoke to someone with an accent Caller Thanked you Took 6 Florida Blue Calls Adherence at 97% Ran 10 Quotes Gave Processing Information Fixed claim submission error Called RSA Line Caller had a V in their name Conformance at 97% Reversed 3 claims 3rd Party Caller Did a NH override Compliment call Used PSA Job Aid 10x Assisted peer Ghost Call Accurately created 3 cases Used Act as User Approved PA MDR Call Used Client JA Took 25 calls Called PA Line Caller asking for medical benefits Fixed a DOB error on claim Used callers name x2 90+ QA with TL
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Took 7 Medicare calls
Completed 3 CDs
More than 3 calls in que
Denied PA
Quick and Friendly Greeting 10x
Positive language for 5 calls
Did a vacation override
Accessed BET 5x
Caller said
"WOW"
De-escalated caller
Gave plan number for NC PA
Spoke to someone with an accent
Caller Thanked you
Took 6 Florida Blue Calls
Adherence at 97%
Ran 10 Quotes
Gave Processing Information
Fixed claim submission error
Called RSA Line
Caller had a V in their name
Conformance at 97%
Reversed 3 claims
3rd Party Caller
Did a NH override
Compliment call
Used PSA Job Aid 10x
Assisted peer
Ghost Call
Accurately created 3 cases
Used Act as User
Approved PA
MDR Call
Used Client JA
Took 25 calls
Called PA Line
Caller asking for medical benefits
Fixed a DOB error on claim
Used callers name x2
90+ QA with TL