Conformance at 97% Took 6 Florida Blue Calls Fixed claim submission error Called PA Line 3rd Party Caller Ran 10 Quotes Gave Processing Information Approved PA Used PSA Job Aid 10x Used callers name x2 Caller had a V in their name Compliment call Accurately created 3 cases Used Client JA Did a NH override Caller said "WOW" Took 25 calls Called RSA Line Positive language for 5 calls Adherence at 97% Ghost Call Spoke to someone with an accent MDR Call Used Act as User 90+ QA with TL Completed 3 CDs Caller Thanked you Accessed BET 5x Denied PA Did a vacation override Fixed a DOB error on claim De- escalated caller More than 3 calls in que Took 7 Medicare calls Assisted peer Gave plan number for NC PA Caller asking for medical benefits Quick and Friendly Greeting 10x Reversed 3 claims Conformance at 97% Took 6 Florida Blue Calls Fixed claim submission error Called PA Line 3rd Party Caller Ran 10 Quotes Gave Processing Information Approved PA Used PSA Job Aid 10x Used callers name x2 Caller had a V in their name Compliment call Accurately created 3 cases Used Client JA Did a NH override Caller said "WOW" Took 25 calls Called RSA Line Positive language for 5 calls Adherence at 97% Ghost Call Spoke to someone with an accent MDR Call Used Act as User 90+ QA with TL Completed 3 CDs Caller Thanked you Accessed BET 5x Denied PA Did a vacation override Fixed a DOB error on claim De- escalated caller More than 3 calls in que Took 7 Medicare calls Assisted peer Gave plan number for NC PA Caller asking for medical benefits Quick and Friendly Greeting 10x Reversed 3 claims
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Conformance at 97%
Took 6 Florida Blue Calls
Fixed claim submission error
Called PA Line
3rd Party Caller
Ran 10 Quotes
Gave Processing Information
Approved PA
Used PSA Job Aid 10x
Used callers name x2
Caller had a V in their name
Compliment call
Accurately created 3 cases
Used Client JA
Did a NH override
Caller said
"WOW"
Took 25 calls
Called RSA Line
Positive language for 5 calls
Adherence at 97%
Ghost Call
Spoke to someone with an accent
MDR Call
Used Act as User
90+ QA with TL
Completed 3 CDs
Caller Thanked you
Accessed BET 5x
Denied PA
Did a vacation override
Fixed a DOB error on claim
De-escalated caller
More than 3 calls in que
Took 7 Medicare calls
Assisted peer
Gave plan number for NC PA
Caller asking for medical benefits
Quick and Friendly Greeting 10x
Reversed 3 claims