MDR Call Caller Thanked you Took 6 Florida Blue Calls Caller said "WOW" Quick and Friendly Greeting 10x Did a vacation override 90+ QA with TL More than 3 calls in que Took 7 Medicare calls Completed 3 CDs Caller asking for medical benefits Took 25 calls Gave plan number for NC PA Fixed claim submission error Conformance at 97% Ghost Call Compliment call Used Act as User Positive language for 5 calls Fixed a DOB error on claim Did a NH override 3rd Party Caller Called PA Line Gave Processing Information Used PSA Job Aid 10x De- escalated caller Used Client JA Adherence at 97% Denied PA Accessed BET 5x Accurately created 3 cases Called RSA Line Reversed 3 claims Spoke to someone with an accent Caller had a V in their name Ran 10 Quotes Used callers name x2 Assisted peer Approved PA MDR Call Caller Thanked you Took 6 Florida Blue Calls Caller said "WOW" Quick and Friendly Greeting 10x Did a vacation override 90+ QA with TL More than 3 calls in que Took 7 Medicare calls Completed 3 CDs Caller asking for medical benefits Took 25 calls Gave plan number for NC PA Fixed claim submission error Conformance at 97% Ghost Call Compliment call Used Act as User Positive language for 5 calls Fixed a DOB error on claim Did a NH override 3rd Party Caller Called PA Line Gave Processing Information Used PSA Job Aid 10x De- escalated caller Used Client JA Adherence at 97% Denied PA Accessed BET 5x Accurately created 3 cases Called RSA Line Reversed 3 claims Spoke to someone with an accent Caller had a V in their name Ran 10 Quotes Used callers name x2 Assisted peer Approved PA
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
MDR Call
Caller Thanked you
Took 6 Florida Blue Calls
Caller said
"WOW"
Quick and Friendly Greeting 10x
Did a vacation override
90+ QA with TL
More than 3 calls in que
Took 7 Medicare calls
Completed 3 CDs
Caller asking for medical benefits
Took 25 calls
Gave plan number for NC PA
Fixed claim submission error
Conformance at 97%
Ghost Call
Compliment call
Used Act as User
Positive language for 5 calls
Fixed a DOB error on claim
Did a NH override
3rd Party Caller
Called PA Line
Gave Processing Information
Used PSA Job Aid 10x
De-escalated caller
Used Client JA
Adherence at 97%
Denied PA
Accessed BET 5x
Accurately created 3 cases
Called RSA Line
Reversed 3 claims
Spoke to someone with an accent
Caller had a V in their name
Ran 10 Quotes
Used callers name x2
Assisted peer
Approved PA