Used Act as User Took 7 Medicare calls Caller asking for medical benefits Quick and Friendly Greeting 10x Gave plan number for NC PA Caller said "WOW" Accurately created 3 cases Caller had a V in their name More than 3 calls in que Conformance at 97% Caller Thanked you Used PSA Job Aid 10x 3rd Party Caller Gave Processing Information Denied PA Used Client JA Adherence at 97% MDR Call Did a NH override Positive language for 5 calls Took 6 Florida Blue Calls Compliment call Did a vacation override Accessed BET 5x Fixed claim submission error De- escalated caller Called RSA Line Spoke to someone with an accent Completed 3 CDs Assisted peer Approved PA 90+ QA with TL Ghost Call Fixed a DOB error on claim Used callers name x2 Reversed 3 claims Ran 10 Quotes Took 25 calls Called PA Line Used Act as User Took 7 Medicare calls Caller asking for medical benefits Quick and Friendly Greeting 10x Gave plan number for NC PA Caller said "WOW" Accurately created 3 cases Caller had a V in their name More than 3 calls in que Conformance at 97% Caller Thanked you Used PSA Job Aid 10x 3rd Party Caller Gave Processing Information Denied PA Used Client JA Adherence at 97% MDR Call Did a NH override Positive language for 5 calls Took 6 Florida Blue Calls Compliment call Did a vacation override Accessed BET 5x Fixed claim submission error De- escalated caller Called RSA Line Spoke to someone with an accent Completed 3 CDs Assisted peer Approved PA 90+ QA with TL Ghost Call Fixed a DOB error on claim Used callers name x2 Reversed 3 claims Ran 10 Quotes Took 25 calls Called PA Line
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Used Act as User
Took 7 Medicare calls
Caller asking for medical benefits
Quick and Friendly Greeting 10x
Gave plan number for NC PA
Caller said
"WOW"
Accurately created 3 cases
Caller had a V in their name
More than 3 calls in que
Conformance at 97%
Caller Thanked you
Used PSA Job Aid 10x
3rd Party Caller
Gave Processing Information
Denied PA
Used Client JA
Adherence at 97%
MDR Call
Did a NH override
Positive language for 5 calls
Took 6 Florida Blue Calls
Compliment call
Did a vacation override
Accessed BET 5x
Fixed claim submission error
De-escalated caller
Called RSA Line
Spoke to someone with an accent
Completed 3 CDs
Assisted peer
Approved PA
90+ QA with TL
Ghost Call
Fixed a DOB error on claim
Used callers name x2
Reversed 3 claims
Ran 10 Quotes
Took 25 calls
Called PA Line