Took 7 Medicare calls Caller said "WOW" Used Act as User Took 25 calls Conformance at 97% Used Client JA Fixed claim submission error Assisted peer Gave plan number for NC PA Ghost Call Gave Processing Information Used PSA Job Aid 10x Approved PA Did a vacation override MDR Call Accessed BET 5x Caller asking for medical benefits Did a NH override Caller had a V in their name Compliment call De- escalated caller Completed 3 CDs 3rd Party Caller Positive language for 5 calls Quick and Friendly Greeting 10x Took 6 Florida Blue Calls Reversed 3 claims Fixed a DOB error on claim Adherence at 97% Caller Thanked you Called PA Line Called RSA Line Used callers name x2 90+ QA with TL Accurately created 3 cases More than 3 calls in que Spoke to someone with an accent Denied PA Ran 10 Quotes Took 7 Medicare calls Caller said "WOW" Used Act as User Took 25 calls Conformance at 97% Used Client JA Fixed claim submission error Assisted peer Gave plan number for NC PA Ghost Call Gave Processing Information Used PSA Job Aid 10x Approved PA Did a vacation override MDR Call Accessed BET 5x Caller asking for medical benefits Did a NH override Caller had a V in their name Compliment call De- escalated caller Completed 3 CDs 3rd Party Caller Positive language for 5 calls Quick and Friendly Greeting 10x Took 6 Florida Blue Calls Reversed 3 claims Fixed a DOB error on claim Adherence at 97% Caller Thanked you Called PA Line Called RSA Line Used callers name x2 90+ QA with TL Accurately created 3 cases More than 3 calls in que Spoke to someone with an accent Denied PA Ran 10 Quotes
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Took 7 Medicare calls
Caller said
"WOW"
Used Act as User
Took 25 calls
Conformance at 97%
Used Client JA
Fixed claim submission error
Assisted peer
Gave plan number for NC PA
Ghost Call
Gave Processing Information
Used PSA Job Aid 10x
Approved PA
Did a vacation override
MDR Call
Accessed BET 5x
Caller asking for medical benefits
Did a NH override
Caller had a V in their name
Compliment call
De-escalated caller
Completed 3 CDs
3rd Party Caller
Positive language for 5 calls
Quick and Friendly Greeting 10x
Took 6 Florida Blue Calls
Reversed 3 claims
Fixed a DOB error on claim
Adherence at 97%
Caller Thanked you
Called PA Line
Called RSA Line
Used callers name x2
90+ QA with TL
Accurately created 3 cases
More than 3 calls in que
Spoke to someone with an accent
Denied PA
Ran 10 Quotes