Caller had a V in their name Took 25 calls Conformance at 97% Reversed 3 claims Used Client JA Did a vacation override Approved PA Called RSA Line Gave plan number for NC PA Used PSA Job Aid 10x Adherence at 97% Used callers name x2 90+ QA with TL Gave Processing Information Spoke to someone with an accent Completed 3 CDs Took 7 Medicare calls Caller Thanked you Fixed claim submission error Called PA Line Positive language for 5 calls Caller said "WOW" Quick and Friendly Greeting 10x MDR Call Accurately created 3 cases Caller asking for medical benefits Compliment call 3rd Party Caller Assisted peer Ran 10 Quotes Fixed a DOB error on claim Did a NH override Accessed BET 5x Ghost Call More than 3 calls in que Denied PA Took 6 Florida Blue Calls Used Act as User De- escalated caller Caller had a V in their name Took 25 calls Conformance at 97% Reversed 3 claims Used Client JA Did a vacation override Approved PA Called RSA Line Gave plan number for NC PA Used PSA Job Aid 10x Adherence at 97% Used callers name x2 90+ QA with TL Gave Processing Information Spoke to someone with an accent Completed 3 CDs Took 7 Medicare calls Caller Thanked you Fixed claim submission error Called PA Line Positive language for 5 calls Caller said "WOW" Quick and Friendly Greeting 10x MDR Call Accurately created 3 cases Caller asking for medical benefits Compliment call 3rd Party Caller Assisted peer Ran 10 Quotes Fixed a DOB error on claim Did a NH override Accessed BET 5x Ghost Call More than 3 calls in que Denied PA Took 6 Florida Blue Calls Used Act as User De- escalated caller
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Caller had a V in their name
Took 25 calls
Conformance at 97%
Reversed 3 claims
Used Client JA
Did a vacation override
Approved PA
Called RSA Line
Gave plan number for NC PA
Used PSA Job Aid 10x
Adherence at 97%
Used callers name x2
90+ QA with TL
Gave Processing Information
Spoke to someone with an accent
Completed 3 CDs
Took 7 Medicare calls
Caller Thanked you
Fixed claim submission error
Called PA Line
Positive language for 5 calls
Caller said
"WOW"
Quick and Friendly Greeting 10x
MDR Call
Accurately created 3 cases
Caller asking for medical benefits
Compliment call
3rd Party Caller
Assisted peer
Ran 10 Quotes
Fixed a DOB error on claim
Did a NH override
Accessed BET 5x
Ghost Call
More than 3 calls in que
Denied PA
Took 6 Florida Blue Calls
Used Act as User
De-escalated caller