Thank theclient fortheir calltodayEnterclientname intocaptureAdviseclient ofthe surveyAnswer the“repeat contactfor the sameissue?”question incaptureClose acaptureticketAvs verifythe callerFill outapesformClose acaptureticketSave acaptureticketTrack theresolutionin captureConfirm anddocumentthe caller’sfull nameCompletecall trackerform insharepointAnswer “didcustomerexpress acomplaint?”question incaptureEnter theresource linkyou directedthe rep to incaptureCompletecomplaintwhile on thesame callFill outapesformEnter anote incaptureEnter thesecondarysubject incaptureEnter clientand accountnumber/partyid/ ssn intocaptureVerifycashiercheckstatusEnter thecallreason incaptureCompletecomplaintwhile on thesame callAnswer “didcustomerexpress acomplaint?”question incaptureEnter anote incaptureEnter thesecondarysubject incaptureFill in thetransferinformationtab incaptureCompletecaptureticket whileon the callEntersomethingunder callerbehaviortracking incaptureEnter theprimarysubject incaptureTrack theresolutionin captureEnter theassociatenbk intocaptureEnter clientand accountnumber/partyid/ ssn intocaptureAdviseclient ofthe surveyCompletecaptureticket whileon the callVerifycashiercheckstatusEnter theprimarysubject incaptureEnter thecallreason incaptureSave acaptureticketCompletecall trackerform insharepointThank theclient fortheir calltodayEnterclientname intocaptureEntersomethingunder callerbehaviortracking incaptureConfirm anddocument thecaller’s fullname incaptureEnter theresource linkyou directedthe rep to incaptureAnswer the“repeat contactfor the sameissue?”question incaptureAvs verifythe callerEnter theassociatenbk intocaptureThank theclient fortheir calltodayEnterclientname intocaptureAdviseclient ofthe surveyAnswer the“repeat contactfor the sameissue?”question incaptureClose acaptureticketAvs verifythe callerFill outapesformClose acaptureticketSave acaptureticketTrack theresolutionin captureConfirm anddocumentthe caller’sfull nameCompletecall trackerform insharepointAnswer “didcustomerexpress acomplaint?”question incaptureEnter theresource linkyou directedthe rep to incaptureCompletecomplaintwhile on thesame callFill outapesformEnter anote incaptureEnter thesecondarysubject incaptureEnter clientand accountnumber/partyid/ ssn intocaptureVerifycashiercheckstatusEnter thecallreason incaptureCompletecomplaintwhile on thesame callAnswer “didcustomerexpress acomplaint?”question incaptureEnter anote incaptureEnter thesecondarysubject incaptureFill in thetransferinformationtab incaptureCompletecaptureticket whileon the callEntersomethingunder callerbehaviortracking incaptureEnter theprimarysubject incaptureTrack theresolutionin captureEnter theassociatenbk intocaptureEnter clientand accountnumber/partyid/ ssn intocaptureAdviseclient ofthe surveyCompletecaptureticket whileon the callVerifycashiercheckstatusEnter theprimarysubject incaptureEnter thecallreason incaptureSave acaptureticketCompletecall trackerform insharepointThank theclient fortheir calltodayEnterclientname intocaptureEntersomethingunder callerbehaviortracking incaptureConfirm anddocument thecaller’s fullname incaptureEnter theresource linkyou directedthe rep to incaptureAnswer the“repeat contactfor the sameissue?”question incaptureAvs verifythe callerEnter theassociatenbk intocapture

Capture Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thank the client for their call today
  2. Enter client name into capture
  3. Advise client of the survey
  4. Answer the “repeat contact for the same issue?” question in capture
  5. Close a capture ticket
  6. Avs verify the caller
  7. Fill out apes form
  8. Close a capture ticket
  9. Save a capture ticket
  10. Track the resolution in capture
  11. Confirm and document the caller’s full name
  12. Complete call tracker form in sharepoint
  13. Answer “did customer express a complaint?” question in capture
  14. Enter the resource link you directed the rep to in capture
  15. Complete complaint while on the same call
  16. Fill out apes form
  17. Enter a note in capture
  18. Enter the secondary subject in capture
  19. Enter client and account number/party id/ ssn into capture
  20. Verify cashier check status
  21. Enter the call reason in capture
  22. Complete complaint while on the same call
  23. Answer “did customer express a complaint?” question in capture
  24. Enter a note in capture
  25. Enter the secondary subject in capture
  26. Fill in the transfer information tab in capture
  27. Complete capture ticket while on the call
  28. Enter something under caller behavior tracking in capture
  29. Enter the primary subject in capture
  30. Track the resolution in capture
  31. Enter the associate nbk into capture
  32. Enter client and account number/party id/ ssn into capture
  33. Advise client of the survey
  34. Complete capture ticket while on the call
  35. Verify cashier check status
  36. Enter the primary subject in capture
  37. Enter the call reason in capture
  38. Save a capture ticket
  39. Complete call tracker form in sharepoint
  40. Thank the client for their call today
  41. Enter client name into capture
  42. Enter something under caller behavior tracking in capture
  43. Confirm and document the caller’s full name in capture
  44. Enter the resource link you directed the rep to in capture
  45. Answer the “repeat contact for the same issue?” question in capture
  46. Avs verify the caller
  47. Enter the associate nbk into capture