Completecall trackerform insharepointSave acaptureticketAvs verifythe callerCompletecaptureticket whileon the callEnter theprimarysubject incaptureAnswer “didcustomerexpress acomplaint?”question incaptureTrack theresolutionin captureTrack theresolutionin captureEnter thesecondarysubject incaptureFill in thetransferinformationtab incaptureEnter clientand accountnumber/partyid/ ssn intocaptureEnter theassociatenbk intocaptureEnter theresource linkyou directedthe rep to incaptureThank theclient fortheir calltodayEnter anote incaptureEnter anote incaptureEnter theassociatenbk intocaptureEnter thecallreason incaptureSave acaptureticketEnterclientname intocaptureEnterclientname intocaptureEnter thecallreason incaptureCompletecaptureticket whileon the callEntersomethingunder callerbehaviortracking incaptureEntersomethingunder callerbehaviortracking incaptureFill outapesformEnter theresource linkyou directedthe rep to incaptureClose acaptureticketCompletecall trackerform insharepointConfirm anddocumentthe caller’sfull nameAnswer “didcustomerexpress acomplaint?”question incaptureEnter thesecondarysubject incaptureCompletecomplaintwhile on thesame callAnswer the“repeat contactfor the sameissue?”question incaptureClose acaptureticketAnswer the“repeat contactfor the sameissue?”question incaptureAdviseclient ofthe surveyEnter theprimarysubject incaptureAvs verifythe callerThank theclient fortheir calltodayVerifycashiercheckstatusEnter clientand accountnumber/partyid/ ssn intocaptureFill outapesformCompletecomplaintwhile on thesame callVerifycashiercheckstatusConfirm anddocument thecaller’s fullname incaptureAdviseclient ofthe surveyCompletecall trackerform insharepointSave acaptureticketAvs verifythe callerCompletecaptureticket whileon the callEnter theprimarysubject incaptureAnswer “didcustomerexpress acomplaint?”question incaptureTrack theresolutionin captureTrack theresolutionin captureEnter thesecondarysubject incaptureFill in thetransferinformationtab incaptureEnter clientand accountnumber/partyid/ ssn intocaptureEnter theassociatenbk intocaptureEnter theresource linkyou directedthe rep to incaptureThank theclient fortheir calltodayEnter anote incaptureEnter anote incaptureEnter theassociatenbk intocaptureEnter thecallreason incaptureSave acaptureticketEnterclientname intocaptureEnterclientname intocaptureEnter thecallreason incaptureCompletecaptureticket whileon the callEntersomethingunder callerbehaviortracking incaptureEntersomethingunder callerbehaviortracking incaptureFill outapesformEnter theresource linkyou directedthe rep to incaptureClose acaptureticketCompletecall trackerform insharepointConfirm anddocumentthe caller’sfull nameAnswer “didcustomerexpress acomplaint?”question incaptureEnter thesecondarysubject incaptureCompletecomplaintwhile on thesame callAnswer the“repeat contactfor the sameissue?”question incaptureClose acaptureticketAnswer the“repeat contactfor the sameissue?”question incaptureAdviseclient ofthe surveyEnter theprimarysubject incaptureAvs verifythe callerThank theclient fortheir calltodayVerifycashiercheckstatusEnter clientand accountnumber/partyid/ ssn intocaptureFill outapesformCompletecomplaintwhile on thesame callVerifycashiercheckstatusConfirm anddocument thecaller’s fullname incaptureAdviseclient ofthe survey

Capture Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Complete call tracker form in sharepoint
  2. Save a capture ticket
  3. Avs verify the caller
  4. Complete capture ticket while on the call
  5. Enter the primary subject in capture
  6. Answer “did customer express a complaint?” question in capture
  7. Track the resolution in capture
  8. Track the resolution in capture
  9. Enter the secondary subject in capture
  10. Fill in the transfer information tab in capture
  11. Enter client and account number/party id/ ssn into capture
  12. Enter the associate nbk into capture
  13. Enter the resource link you directed the rep to in capture
  14. Thank the client for their call today
  15. Enter a note in capture
  16. Enter a note in capture
  17. Enter the associate nbk into capture
  18. Enter the call reason in capture
  19. Save a capture ticket
  20. Enter client name into capture
  21. Enter client name into capture
  22. Enter the call reason in capture
  23. Complete capture ticket while on the call
  24. Enter something under caller behavior tracking in capture
  25. Enter something under caller behavior tracking in capture
  26. Fill out apes form
  27. Enter the resource link you directed the rep to in capture
  28. Close a capture ticket
  29. Complete call tracker form in sharepoint
  30. Confirm and document the caller’s full name
  31. Answer “did customer express a complaint?” question in capture
  32. Enter the secondary subject in capture
  33. Complete complaint while on the same call
  34. Answer the “repeat contact for the same issue?” question in capture
  35. Close a capture ticket
  36. Answer the “repeat contact for the same issue?” question in capture
  37. Advise client of the survey
  38. Enter the primary subject in capture
  39. Avs verify the caller
  40. Thank the client for their call today
  41. Verify cashier check status
  42. Enter client and account number/party id/ ssn into capture
  43. Fill out apes form
  44. Complete complaint while on the same call
  45. Verify cashier check status
  46. Confirm and document the caller’s full name in capture
  47. Advise client of the survey