Fill outapesformEnter anote incaptureClose acaptureticketTrack theresolutionin captureConfirm anddocument thecaller’s fullname incaptureVerifycashiercheckstatusEnter theassociatenbk intocaptureFill in thetransferinformationtab incaptureEnterclientname intocaptureAvs verifythe callerEntersomethingunder callerbehaviortracking incaptureSave acaptureticketVerifycashiercheckstatusAdviseclient ofthe surveySave acaptureticketEnter thesecondarysubject incaptureCompletecaptureticket whileon the callCompletecall trackerform insharepointCompletecomplaintwhile on thesame callEnter theresource linkyou directedthe rep to incaptureEnter theassociatenbk intocaptureAnswer “didcustomerexpress acomplaint?”question incaptureCompletecall trackerform insharepointAnswer the“repeat contactfor the sameissue?”question incaptureFill outapesformEnter theprimarysubject incaptureEnter clientand accountnumber/partyid/ ssn intocaptureEnter theprimarysubject incaptureThank theclient fortheir calltodayConfirm anddocumentthe caller’sfull nameAdviseclient ofthe surveyAvs verifythe callerThank theclient fortheir calltodayAnswer “didcustomerexpress acomplaint?”question incaptureAnswer the“repeat contactfor the sameissue?”question incaptureEnter thecallreason incaptureEnter theresource linkyou directedthe rep to incaptureEnterclientname intocaptureEnter thecallreason incaptureClose acaptureticketEntersomethingunder callerbehaviortracking incaptureEnter thesecondarysubject incaptureEnter anote incaptureTrack theresolutionin captureEnter clientand accountnumber/partyid/ ssn intocaptureCompletecomplaintwhile on thesame callCompletecaptureticket whileon the callFill outapesformEnter anote incaptureClose acaptureticketTrack theresolutionin captureConfirm anddocument thecaller’s fullname incaptureVerifycashiercheckstatusEnter theassociatenbk intocaptureFill in thetransferinformationtab incaptureEnterclientname intocaptureAvs verifythe callerEntersomethingunder callerbehaviortracking incaptureSave acaptureticketVerifycashiercheckstatusAdviseclient ofthe surveySave acaptureticketEnter thesecondarysubject incaptureCompletecaptureticket whileon the callCompletecall trackerform insharepointCompletecomplaintwhile on thesame callEnter theresource linkyou directedthe rep to incaptureEnter theassociatenbk intocaptureAnswer “didcustomerexpress acomplaint?”question incaptureCompletecall trackerform insharepointAnswer the“repeat contactfor the sameissue?”question incaptureFill outapesformEnter theprimarysubject incaptureEnter clientand accountnumber/partyid/ ssn intocaptureEnter theprimarysubject incaptureThank theclient fortheir calltodayConfirm anddocumentthe caller’sfull nameAdviseclient ofthe surveyAvs verifythe callerThank theclient fortheir calltodayAnswer “didcustomerexpress acomplaint?”question incaptureAnswer the“repeat contactfor the sameissue?”question incaptureEnter thecallreason incaptureEnter theresource linkyou directedthe rep to incaptureEnterclientname intocaptureEnter thecallreason incaptureClose acaptureticketEntersomethingunder callerbehaviortracking incaptureEnter thesecondarysubject incaptureEnter anote incaptureTrack theresolutionin captureEnter clientand accountnumber/partyid/ ssn intocaptureCompletecomplaintwhile on thesame callCompletecaptureticket whileon the call

Capture Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Fill out apes form
  2. Enter a note in capture
  3. Close a capture ticket
  4. Track the resolution in capture
  5. Confirm and document the caller’s full name in capture
  6. Verify cashier check status
  7. Enter the associate nbk into capture
  8. Fill in the transfer information tab in capture
  9. Enter client name into capture
  10. Avs verify the caller
  11. Enter something under caller behavior tracking in capture
  12. Save a capture ticket
  13. Verify cashier check status
  14. Advise client of the survey
  15. Save a capture ticket
  16. Enter the secondary subject in capture
  17. Complete capture ticket while on the call
  18. Complete call tracker form in sharepoint
  19. Complete complaint while on the same call
  20. Enter the resource link you directed the rep to in capture
  21. Enter the associate nbk into capture
  22. Answer “did customer express a complaint?” question in capture
  23. Complete call tracker form in sharepoint
  24. Answer the “repeat contact for the same issue?” question in capture
  25. Fill out apes form
  26. Enter the primary subject in capture
  27. Enter client and account number/party id/ ssn into capture
  28. Enter the primary subject in capture
  29. Thank the client for their call today
  30. Confirm and document the caller’s full name
  31. Advise client of the survey
  32. Avs verify the caller
  33. Thank the client for their call today
  34. Answer “did customer express a complaint?” question in capture
  35. Answer the “repeat contact for the same issue?” question in capture
  36. Enter the call reason in capture
  37. Enter the resource link you directed the rep to in capture
  38. Enter client name into capture
  39. Enter the call reason in capture
  40. Close a capture ticket
  41. Enter something under caller behavior tracking in capture
  42. Enter the secondary subject in capture
  43. Enter a note in capture
  44. Track the resolution in capture
  45. Enter client and account number/party id/ ssn into capture
  46. Complete complaint while on the same call
  47. Complete capture ticket while on the call