Enter thesecondarysubject incaptureVerifycashiercheckstatusAnswer the“repeat contactfor the sameissue?”question incaptureEnterclientname intocaptureEnter theassociatenbk intocaptureAdviseclient ofthe surveyEnter anote incaptureEnter anote incaptureAnswer “didcustomerexpress acomplaint?”question incaptureEnter theassociatenbk intocaptureAvs verifythe callerEnter theprimarysubject incaptureClose acaptureticketEnter thesecondarysubject incaptureTrack theresolutionin captureEnter theprimarysubject incaptureCompletecaptureticket whileon the callAdviseclient ofthe surveySave acaptureticketEnter clientand accountnumber/partyid/ ssn intocaptureConfirm anddocument thecaller’s fullname incaptureCompletecomplaintwhile on thesame callCompletecall trackerform insharepointAnswer “didcustomerexpress acomplaint?”question incaptureCompletecaptureticket whileon the callVerifycashiercheckstatusEnter clientand accountnumber/partyid/ ssn intocaptureCompletecall trackerform insharepointClose acaptureticketAvs verifythe callerEnterclientname intocaptureThank theclient fortheir calltodayEnter theresource linkyou directedthe rep to incaptureFill outapesformTrack theresolutionin captureEntersomethingunder callerbehaviortracking incaptureCompletecomplaintwhile on thesame callConfirm anddocumentthe caller’sfull nameEnter theresource linkyou directedthe rep to incaptureEntersomethingunder callerbehaviortracking incaptureSave acaptureticketThank theclient fortheir calltodayEnter thecallreason incaptureEnter thecallreason incaptureFill in thetransferinformationtab incaptureFill outapesformAnswer the“repeat contactfor the sameissue?”question incaptureEnter thesecondarysubject incaptureVerifycashiercheckstatusAnswer the“repeat contactfor the sameissue?”question incaptureEnterclientname intocaptureEnter theassociatenbk intocaptureAdviseclient ofthe surveyEnter anote incaptureEnter anote incaptureAnswer “didcustomerexpress acomplaint?”question incaptureEnter theassociatenbk intocaptureAvs verifythe callerEnter theprimarysubject incaptureClose acaptureticketEnter thesecondarysubject incaptureTrack theresolutionin captureEnter theprimarysubject incaptureCompletecaptureticket whileon the callAdviseclient ofthe surveySave acaptureticketEnter clientand accountnumber/partyid/ ssn intocaptureConfirm anddocument thecaller’s fullname incaptureCompletecomplaintwhile on thesame callCompletecall trackerform insharepointAnswer “didcustomerexpress acomplaint?”question incaptureCompletecaptureticket whileon the callVerifycashiercheckstatusEnter clientand accountnumber/partyid/ ssn intocaptureCompletecall trackerform insharepointClose acaptureticketAvs verifythe callerEnterclientname intocaptureThank theclient fortheir calltodayEnter theresource linkyou directedthe rep to incaptureFill outapesformTrack theresolutionin captureEntersomethingunder callerbehaviortracking incaptureCompletecomplaintwhile on thesame callConfirm anddocumentthe caller’sfull nameEnter theresource linkyou directedthe rep to incaptureEntersomethingunder callerbehaviortracking incaptureSave acaptureticketThank theclient fortheir calltodayEnter thecallreason incaptureEnter thecallreason incaptureFill in thetransferinformationtab incaptureFill outapesformAnswer the“repeat contactfor the sameissue?”question incapture

Capture Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Enter the secondary subject in capture
  2. Verify cashier check status
  3. Answer the “repeat contact for the same issue?” question in capture
  4. Enter client name into capture
  5. Enter the associate nbk into capture
  6. Advise client of the survey
  7. Enter a note in capture
  8. Enter a note in capture
  9. Answer “did customer express a complaint?” question in capture
  10. Enter the associate nbk into capture
  11. Avs verify the caller
  12. Enter the primary subject in capture
  13. Close a capture ticket
  14. Enter the secondary subject in capture
  15. Track the resolution in capture
  16. Enter the primary subject in capture
  17. Complete capture ticket while on the call
  18. Advise client of the survey
  19. Save a capture ticket
  20. Enter client and account number/party id/ ssn into capture
  21. Confirm and document the caller’s full name in capture
  22. Complete complaint while on the same call
  23. Complete call tracker form in sharepoint
  24. Answer “did customer express a complaint?” question in capture
  25. Complete capture ticket while on the call
  26. Verify cashier check status
  27. Enter client and account number/party id/ ssn into capture
  28. Complete call tracker form in sharepoint
  29. Close a capture ticket
  30. Avs verify the caller
  31. Enter client name into capture
  32. Thank the client for their call today
  33. Enter the resource link you directed the rep to in capture
  34. Fill out apes form
  35. Track the resolution in capture
  36. Enter something under caller behavior tracking in capture
  37. Complete complaint while on the same call
  38. Confirm and document the caller’s full name
  39. Enter the resource link you directed the rep to in capture
  40. Enter something under caller behavior tracking in capture
  41. Save a capture ticket
  42. Thank the client for their call today
  43. Enter the call reason in capture
  44. Enter the call reason in capture
  45. Fill in the transfer information tab in capture
  46. Fill out apes form
  47. Answer the “repeat contact for the same issue?” question in capture