Fill in thetransferinformationtab incaptureSave acaptureticketClose acaptureticketCompletecaptureticket whileon the callAnswer “didcustomerexpress acomplaint?”question incaptureConfirm anddocument thecaller’s fullname incaptureCompletecomplaintwhile on thesame callAdviseclient ofthe surveyEnter thesecondarysubject incaptureFill outapesformVerifycashiercheckstatusEnter thecallreason incaptureClose acaptureticketEnterclientname intocaptureVerifycashiercheckstatusTrack theresolutionin captureThank theclient fortheir calltodayEnter clientand accountnumber/partyid/ ssn intocaptureEntersomethingunder callerbehaviortracking incaptureSave acaptureticketEnter thesecondarysubject incaptureAnswer the“repeat contactfor the sameissue?”question incaptureCompletecall trackerform insharepointEnter clientand accountnumber/partyid/ ssn intocaptureTrack theresolutionin captureAnswer “didcustomerexpress acomplaint?”question incaptureEnter anote incaptureEnter theresource linkyou directedthe rep to incaptureEnter theassociatenbk intocaptureEnter thecallreason incaptureAdviseclient ofthe surveyConfirm anddocumentthe caller’sfull nameEnter theassociatenbk intocaptureAnswer the“repeat contactfor the sameissue?”question incaptureEnter anote incaptureCompletecomplaintwhile on thesame callEnter theprimarysubject incaptureCompletecall trackerform insharepointEnterclientname intocaptureEnter theprimarysubject incaptureEnter theresource linkyou directedthe rep to incaptureAvs verifythe callerCompletecaptureticket whileon the callThank theclient fortheir calltodayEntersomethingunder callerbehaviortracking incaptureFill outapesformAvs verifythe callerFill in thetransferinformationtab incaptureSave acaptureticketClose acaptureticketCompletecaptureticket whileon the callAnswer “didcustomerexpress acomplaint?”question incaptureConfirm anddocument thecaller’s fullname incaptureCompletecomplaintwhile on thesame callAdviseclient ofthe surveyEnter thesecondarysubject incaptureFill outapesformVerifycashiercheckstatusEnter thecallreason incaptureClose acaptureticketEnterclientname intocaptureVerifycashiercheckstatusTrack theresolutionin captureThank theclient fortheir calltodayEnter clientand accountnumber/partyid/ ssn intocaptureEntersomethingunder callerbehaviortracking incaptureSave acaptureticketEnter thesecondarysubject incaptureAnswer the“repeat contactfor the sameissue?”question incaptureCompletecall trackerform insharepointEnter clientand accountnumber/partyid/ ssn intocaptureTrack theresolutionin captureAnswer “didcustomerexpress acomplaint?”question incaptureEnter anote incaptureEnter theresource linkyou directedthe rep to incaptureEnter theassociatenbk intocaptureEnter thecallreason incaptureAdviseclient ofthe surveyConfirm anddocumentthe caller’sfull nameEnter theassociatenbk intocaptureAnswer the“repeat contactfor the sameissue?”question incaptureEnter anote incaptureCompletecomplaintwhile on thesame callEnter theprimarysubject incaptureCompletecall trackerform insharepointEnterclientname intocaptureEnter theprimarysubject incaptureEnter theresource linkyou directedthe rep to incaptureAvs verifythe callerCompletecaptureticket whileon the callThank theclient fortheir calltodayEntersomethingunder callerbehaviortracking incaptureFill outapesformAvs verifythe caller

Capture Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Fill in the transfer information tab in capture
  2. Save a capture ticket
  3. Close a capture ticket
  4. Complete capture ticket while on the call
  5. Answer “did customer express a complaint?” question in capture
  6. Confirm and document the caller’s full name in capture
  7. Complete complaint while on the same call
  8. Advise client of the survey
  9. Enter the secondary subject in capture
  10. Fill out apes form
  11. Verify cashier check status
  12. Enter the call reason in capture
  13. Close a capture ticket
  14. Enter client name into capture
  15. Verify cashier check status
  16. Track the resolution in capture
  17. Thank the client for their call today
  18. Enter client and account number/party id/ ssn into capture
  19. Enter something under caller behavior tracking in capture
  20. Save a capture ticket
  21. Enter the secondary subject in capture
  22. Answer the “repeat contact for the same issue?” question in capture
  23. Complete call tracker form in sharepoint
  24. Enter client and account number/party id/ ssn into capture
  25. Track the resolution in capture
  26. Answer “did customer express a complaint?” question in capture
  27. Enter a note in capture
  28. Enter the resource link you directed the rep to in capture
  29. Enter the associate nbk into capture
  30. Enter the call reason in capture
  31. Advise client of the survey
  32. Confirm and document the caller’s full name
  33. Enter the associate nbk into capture
  34. Answer the “repeat contact for the same issue?” question in capture
  35. Enter a note in capture
  36. Complete complaint while on the same call
  37. Enter the primary subject in capture
  38. Complete call tracker form in sharepoint
  39. Enter client name into capture
  40. Enter the primary subject in capture
  41. Enter the resource link you directed the rep to in capture
  42. Avs verify the caller
  43. Complete capture ticket while on the call
  44. Thank the client for their call today
  45. Enter something under caller behavior tracking in capture
  46. Fill out apes form
  47. Avs verify the caller