Avs verifythe callerEnter theassociatenbk intocaptureAdviseclient ofthe surveyVerifycashiercheckstatusAnswer “didcustomerexpress acomplaint?”question incaptureEnter thecallreason incaptureEnter thesecondarysubject incaptureAnswer “didcustomerexpress acomplaint?”question incaptureCompletecall trackerform insharepointEnter theresource linkyou directedthe rep to incaptureVerifycashiercheckstatusAnswer the“repeat contactfor the sameissue?”question incaptureAdviseclient ofthe surveyFill outapesformThank theclient fortheir calltodayEnter anote incaptureAvs verifythe callerAnswer the“repeat contactfor the sameissue?”question incaptureEnter theassociatenbk intocaptureConfirm anddocumentthe caller’sfull nameCompletecaptureticket whileon the callThank theclient fortheir calltodaySave acaptureticketEntersomethingunder callerbehaviortracking incaptureEntersomethingunder callerbehaviortracking incaptureEnter theprimarysubject incaptureCompletecall trackerform insharepointEnter theprimarysubject incaptureFill outapesformTrack theresolutionin captureEnter anote incaptureEnter thecallreason incaptureEnter clientand accountnumber/partyid/ ssn intocaptureEnterclientname intocaptureEnter theresource linkyou directedthe rep to incaptureEnterclientname intocaptureCompletecaptureticket whileon the callClose acaptureticketEnter thesecondarysubject incaptureFill in thetransferinformationtab incaptureCompletecomplaintwhile on thesame callConfirm anddocument thecaller’s fullname incaptureEnter clientand accountnumber/partyid/ ssn intocaptureSave acaptureticketClose acaptureticketCompletecomplaintwhile on thesame callTrack theresolutionin captureAvs verifythe callerEnter theassociatenbk intocaptureAdviseclient ofthe surveyVerifycashiercheckstatusAnswer “didcustomerexpress acomplaint?”question incaptureEnter thecallreason incaptureEnter thesecondarysubject incaptureAnswer “didcustomerexpress acomplaint?”question incaptureCompletecall trackerform insharepointEnter theresource linkyou directedthe rep to incaptureVerifycashiercheckstatusAnswer the“repeat contactfor the sameissue?”question incaptureAdviseclient ofthe surveyFill outapesformThank theclient fortheir calltodayEnter anote incaptureAvs verifythe callerAnswer the“repeat contactfor the sameissue?”question incaptureEnter theassociatenbk intocaptureConfirm anddocumentthe caller’sfull nameCompletecaptureticket whileon the callThank theclient fortheir calltodaySave acaptureticketEntersomethingunder callerbehaviortracking incaptureEntersomethingunder callerbehaviortracking incaptureEnter theprimarysubject incaptureCompletecall trackerform insharepointEnter theprimarysubject incaptureFill outapesformTrack theresolutionin captureEnter anote incaptureEnter thecallreason incaptureEnter clientand accountnumber/partyid/ ssn intocaptureEnterclientname intocaptureEnter theresource linkyou directedthe rep to incaptureEnterclientname intocaptureCompletecaptureticket whileon the callClose acaptureticketEnter thesecondarysubject incaptureFill in thetransferinformationtab incaptureCompletecomplaintwhile on thesame callConfirm anddocument thecaller’s fullname incaptureEnter clientand accountnumber/partyid/ ssn intocaptureSave acaptureticketClose acaptureticketCompletecomplaintwhile on thesame callTrack theresolutionin capture

Capture Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Avs verify the caller
  2. Enter the associate nbk into capture
  3. Advise client of the survey
  4. Verify cashier check status
  5. Answer “did customer express a complaint?” question in capture
  6. Enter the call reason in capture
  7. Enter the secondary subject in capture
  8. Answer “did customer express a complaint?” question in capture
  9. Complete call tracker form in sharepoint
  10. Enter the resource link you directed the rep to in capture
  11. Verify cashier check status
  12. Answer the “repeat contact for the same issue?” question in capture
  13. Advise client of the survey
  14. Fill out apes form
  15. Thank the client for their call today
  16. Enter a note in capture
  17. Avs verify the caller
  18. Answer the “repeat contact for the same issue?” question in capture
  19. Enter the associate nbk into capture
  20. Confirm and document the caller’s full name
  21. Complete capture ticket while on the call
  22. Thank the client for their call today
  23. Save a capture ticket
  24. Enter something under caller behavior tracking in capture
  25. Enter something under caller behavior tracking in capture
  26. Enter the primary subject in capture
  27. Complete call tracker form in sharepoint
  28. Enter the primary subject in capture
  29. Fill out apes form
  30. Track the resolution in capture
  31. Enter a note in capture
  32. Enter the call reason in capture
  33. Enter client and account number/party id/ ssn into capture
  34. Enter client name into capture
  35. Enter the resource link you directed the rep to in capture
  36. Enter client name into capture
  37. Complete capture ticket while on the call
  38. Close a capture ticket
  39. Enter the secondary subject in capture
  40. Fill in the transfer information tab in capture
  41. Complete complaint while on the same call
  42. Confirm and document the caller’s full name in capture
  43. Enter client and account number/party id/ ssn into capture
  44. Save a capture ticket
  45. Close a capture ticket
  46. Complete complaint while on the same call
  47. Track the resolution in capture