Enter theassociatenbk intocaptureFill outapesformAnswer the“repeat contactfor the sameissue?”question incaptureAnswer “didcustomerexpress acomplaint?”question incaptureEnter theresource linkyou directedthe rep to incaptureEnter theprimarysubject incaptureSave acaptureticketAnswer “didcustomerexpress acomplaint?”question incaptureAdviseclient ofthe surveyFill in thetransferinformationtab incaptureEnter theprimarysubject incaptureEnter theresource linkyou directedthe rep to incaptureEnterclientname intocaptureThank theclient fortheir calltodayEntersomethingunder callerbehaviortracking incaptureConfirm anddocumentthe caller’sfull nameVerifycashiercheckstatusTrack theresolutionin captureCompletecall trackerform insharepointCompletecaptureticket whileon the callCompletecomplaintwhile on thesame callCompletecaptureticket whileon the callEnter clientand accountnumber/partyid/ ssn intocaptureEnter thecallreason incaptureThank theclient fortheir calltodayEnter clientand accountnumber/partyid/ ssn intocaptureClose acaptureticketEnter thesecondarysubject incaptureClose acaptureticketVerifycashiercheckstatusEnter anote incaptureSave acaptureticketEnter thecallreason incaptureEntersomethingunder callerbehaviortracking incaptureFill outapesformAvs verifythe callerEnterclientname intocaptureCompletecall trackerform insharepointAvs verifythe callerConfirm anddocument thecaller’s fullname incaptureEnter anote incaptureTrack theresolutionin captureCompletecomplaintwhile on thesame callAdviseclient ofthe surveyEnter thesecondarysubject incaptureEnter theassociatenbk intocaptureAnswer the“repeat contactfor the sameissue?”question incaptureEnter theassociatenbk intocaptureFill outapesformAnswer the“repeat contactfor the sameissue?”question incaptureAnswer “didcustomerexpress acomplaint?”question incaptureEnter theresource linkyou directedthe rep to incaptureEnter theprimarysubject incaptureSave acaptureticketAnswer “didcustomerexpress acomplaint?”question incaptureAdviseclient ofthe surveyFill in thetransferinformationtab incaptureEnter theprimarysubject incaptureEnter theresource linkyou directedthe rep to incaptureEnterclientname intocaptureThank theclient fortheir calltodayEntersomethingunder callerbehaviortracking incaptureConfirm anddocumentthe caller’sfull nameVerifycashiercheckstatusTrack theresolutionin captureCompletecall trackerform insharepointCompletecaptureticket whileon the callCompletecomplaintwhile on thesame callCompletecaptureticket whileon the callEnter clientand accountnumber/partyid/ ssn intocaptureEnter thecallreason incaptureThank theclient fortheir calltodayEnter clientand accountnumber/partyid/ ssn intocaptureClose acaptureticketEnter thesecondarysubject incaptureClose acaptureticketVerifycashiercheckstatusEnter anote incaptureSave acaptureticketEnter thecallreason incaptureEntersomethingunder callerbehaviortracking incaptureFill outapesformAvs verifythe callerEnterclientname intocaptureCompletecall trackerform insharepointAvs verifythe callerConfirm anddocument thecaller’s fullname incaptureEnter anote incaptureTrack theresolutionin captureCompletecomplaintwhile on thesame callAdviseclient ofthe surveyEnter thesecondarysubject incaptureEnter theassociatenbk intocaptureAnswer the“repeat contactfor the sameissue?”question incapture

Capture Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
  1. Enter the associate nbk into capture
  2. Fill out apes form
  3. Answer the “repeat contact for the same issue?” question in capture
  4. Answer “did customer express a complaint?” question in capture
  5. Enter the resource link you directed the rep to in capture
  6. Enter the primary subject in capture
  7. Save a capture ticket
  8. Answer “did customer express a complaint?” question in capture
  9. Advise client of the survey
  10. Fill in the transfer information tab in capture
  11. Enter the primary subject in capture
  12. Enter the resource link you directed the rep to in capture
  13. Enter client name into capture
  14. Thank the client for their call today
  15. Enter something under caller behavior tracking in capture
  16. Confirm and document the caller’s full name
  17. Verify cashier check status
  18. Track the resolution in capture
  19. Complete call tracker form in sharepoint
  20. Complete capture ticket while on the call
  21. Complete complaint while on the same call
  22. Complete capture ticket while on the call
  23. Enter client and account number/party id/ ssn into capture
  24. Enter the call reason in capture
  25. Thank the client for their call today
  26. Enter client and account number/party id/ ssn into capture
  27. Close a capture ticket
  28. Enter the secondary subject in capture
  29. Close a capture ticket
  30. Verify cashier check status
  31. Enter a note in capture
  32. Save a capture ticket
  33. Enter the call reason in capture
  34. Enter something under caller behavior tracking in capture
  35. Fill out apes form
  36. Avs verify the caller
  37. Enter client name into capture
  38. Complete call tracker form in sharepoint
  39. Avs verify the caller
  40. Confirm and document the caller’s full name in capture
  41. Enter a note in capture
  42. Track the resolution in capture
  43. Complete complaint while on the same call
  44. Advise client of the survey
  45. Enter the secondary subject in capture
  46. Enter the associate nbk into capture
  47. Answer the “repeat contact for the same issue?” question in capture