Enter thecallreason incaptureEnter thesecondarysubject incaptureEnter anote incaptureEntersomethingunder callerbehaviortracking incaptureCompletecall trackerform insharepointClose acaptureticketEnterclientname intocaptureTrack theresolutionin captureVerifycashiercheckstatusAnswer “didcustomerexpress acomplaint?”question incaptureCompletecall trackerform insharepointAnswer “didcustomerexpress acomplaint?”question incaptureCompletecomplaintwhile on thesame callEnter theassociatenbk intocaptureConfirm anddocumentthe caller’sfull nameTrack theresolutionin captureAdviseclient ofthe surveyCompletecaptureticket whileon the callAvs verifythe callerFill outapesformCompletecomplaintwhile on thesame callEnter theassociatenbk intocaptureEnterclientname intocaptureEnter clientand accountnumber/partyid/ ssn intocaptureVerifycashiercheckstatusEnter thesecondarysubject incaptureCompletecaptureticket whileon the callAvs verifythe callerSave acaptureticketEnter anote incaptureEnter theprimarysubject incaptureEnter clientand accountnumber/partyid/ ssn intocaptureSave acaptureticketConfirm anddocument thecaller’s fullname incaptureThank theclient fortheir calltodayEnter theresource linkyou directedthe rep to incaptureClose acaptureticketEnter theprimarysubject incaptureAdviseclient ofthe surveyFill in thetransferinformationtab incaptureFill outapesformThank theclient fortheir calltodayAnswer the“repeat contactfor the sameissue?”question incaptureAnswer the“repeat contactfor the sameissue?”question incaptureEnter thecallreason incaptureEnter theresource linkyou directedthe rep to incaptureEntersomethingunder callerbehaviortracking incaptureEnter thecallreason incaptureEnter thesecondarysubject incaptureEnter anote incaptureEntersomethingunder callerbehaviortracking incaptureCompletecall trackerform insharepointClose acaptureticketEnterclientname intocaptureTrack theresolutionin captureVerifycashiercheckstatusAnswer “didcustomerexpress acomplaint?”question incaptureCompletecall trackerform insharepointAnswer “didcustomerexpress acomplaint?”question incaptureCompletecomplaintwhile on thesame callEnter theassociatenbk intocaptureConfirm anddocumentthe caller’sfull nameTrack theresolutionin captureAdviseclient ofthe surveyCompletecaptureticket whileon the callAvs verifythe callerFill outapesformCompletecomplaintwhile on thesame callEnter theassociatenbk intocaptureEnterclientname intocaptureEnter clientand accountnumber/partyid/ ssn intocaptureVerifycashiercheckstatusEnter thesecondarysubject incaptureCompletecaptureticket whileon the callAvs verifythe callerSave acaptureticketEnter anote incaptureEnter theprimarysubject incaptureEnter clientand accountnumber/partyid/ ssn intocaptureSave acaptureticketConfirm anddocument thecaller’s fullname incaptureThank theclient fortheir calltodayEnter theresource linkyou directedthe rep to incaptureClose acaptureticketEnter theprimarysubject incaptureAdviseclient ofthe surveyFill in thetransferinformationtab incaptureFill outapesformThank theclient fortheir calltodayAnswer the“repeat contactfor the sameissue?”question incaptureAnswer the“repeat contactfor the sameissue?”question incaptureEnter thecallreason incaptureEnter theresource linkyou directedthe rep to incaptureEntersomethingunder callerbehaviortracking incapture

Capture Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Enter the call reason in capture
  2. Enter the secondary subject in capture
  3. Enter a note in capture
  4. Enter something under caller behavior tracking in capture
  5. Complete call tracker form in sharepoint
  6. Close a capture ticket
  7. Enter client name into capture
  8. Track the resolution in capture
  9. Verify cashier check status
  10. Answer “did customer express a complaint?” question in capture
  11. Complete call tracker form in sharepoint
  12. Answer “did customer express a complaint?” question in capture
  13. Complete complaint while on the same call
  14. Enter the associate nbk into capture
  15. Confirm and document the caller’s full name
  16. Track the resolution in capture
  17. Advise client of the survey
  18. Complete capture ticket while on the call
  19. Avs verify the caller
  20. Fill out apes form
  21. Complete complaint while on the same call
  22. Enter the associate nbk into capture
  23. Enter client name into capture
  24. Enter client and account number/party id/ ssn into capture
  25. Verify cashier check status
  26. Enter the secondary subject in capture
  27. Complete capture ticket while on the call
  28. Avs verify the caller
  29. Save a capture ticket
  30. Enter a note in capture
  31. Enter the primary subject in capture
  32. Enter client and account number/party id/ ssn into capture
  33. Save a capture ticket
  34. Confirm and document the caller’s full name in capture
  35. Thank the client for their call today
  36. Enter the resource link you directed the rep to in capture
  37. Close a capture ticket
  38. Enter the primary subject in capture
  39. Advise client of the survey
  40. Fill in the transfer information tab in capture
  41. Fill out apes form
  42. Thank the client for their call today
  43. Answer the “repeat contact for the same issue?” question in capture
  44. Answer the “repeat contact for the same issue?” question in capture
  45. Enter the call reason in capture
  46. Enter the resource link you directed the rep to in capture
  47. Enter something under caller behavior tracking in capture