(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Enter the secondary subject in capture
Verify cashier check status
Answer the “repeat contact for the same issue?” question in capture
Enter client name into capture
Enter the associate nbk into capture
Advise client of the survey
Enter a note in capture
Enter a note in capture
Answer “did customer express a complaint?” question in capture
Enter the associate nbk into capture
Avs verify the caller
Enter the primary subject in capture
Close a capture ticket
Enter the secondary subject in capture
Track the resolution in capture
Enter the primary subject in capture
Complete capture ticket while on the call
Advise client of the survey
Save a capture ticket
Enter client and account number/party id/ ssn into capture
Confirm and document the caller’s full name in capture
Complete complaint while on the same call
Complete call tracker form in sharepoint
Answer “did customer express a complaint?” question in capture
Complete capture ticket while on the call
Verify cashier check status
Enter client and account number/party id/ ssn into capture
Complete call tracker form in sharepoint
Close a capture ticket
Avs verify the caller
Enter client name into capture
Thank the client for their call today
Enter the resource link you directed the rep to in capture
Fill out apes form
Track the resolution in capture
Enter something under caller behavior tracking in capture
Complete complaint while on the same call
Confirm and document the caller’s full name
Enter the resource link you directed the rep to in capture
Enter something under caller behavior tracking in capture
Save a capture ticket
Thank the client for their call today
Enter the call reason in capture
Enter the call reason in capture
Fill in the transfer information tab in capture
Fill out apes form
Answer the “repeat contact for the same issue?” question in capture