Enter theprimarysubject incaptureThank theclient fortheir calltodayEnter clientand accountnumber/partyid/ ssn intocaptureClose acaptureticketSave acaptureticketEnterclientname intocaptureThank theclient fortheir calltodayFill outapesformCompletecall trackerform insharepointAvs verifythe callerAnswer the“repeat contactfor the sameissue?”question incaptureCompletecomplaintwhile on thesame callEnter anote incaptureFill outapesformAdviseclient ofthe surveyEnter thesecondarysubject incaptureEnter theresource linkyou directedthe rep to incaptureEnter theprimarysubject incaptureEnter thesecondarysubject incaptureEnter clientand accountnumber/partyid/ ssn intocaptureTrack theresolutionin captureConfirm anddocument thecaller’s fullname incaptureCompletecaptureticket whileon the callCompletecaptureticket whileon the callEnter anote incaptureEnter thecallreason incaptureEnter thecallreason incaptureAvs verifythe callerEnter theassociatenbk intocaptureCompletecall trackerform insharepointEntersomethingunder callerbehaviortracking incaptureFill in thetransferinformationtab incaptureAdviseclient ofthe surveyEnterclientname intocaptureVerifycashiercheckstatusCompletecomplaintwhile on thesame callEnter theresource linkyou directedthe rep to incaptureAnswer the“repeat contactfor the sameissue?”question incaptureConfirm anddocumentthe caller’sfull nameAnswer “didcustomerexpress acomplaint?”question incaptureSave acaptureticketEntersomethingunder callerbehaviortracking incaptureEnter theassociatenbk intocaptureAnswer “didcustomerexpress acomplaint?”question incaptureVerifycashiercheckstatusClose acaptureticketTrack theresolutionin captureEnter theprimarysubject incaptureThank theclient fortheir calltodayEnter clientand accountnumber/partyid/ ssn intocaptureClose acaptureticketSave acaptureticketEnterclientname intocaptureThank theclient fortheir calltodayFill outapesformCompletecall trackerform insharepointAvs verifythe callerAnswer the“repeat contactfor the sameissue?”question incaptureCompletecomplaintwhile on thesame callEnter anote incaptureFill outapesformAdviseclient ofthe surveyEnter thesecondarysubject incaptureEnter theresource linkyou directedthe rep to incaptureEnter theprimarysubject incaptureEnter thesecondarysubject incaptureEnter clientand accountnumber/partyid/ ssn intocaptureTrack theresolutionin captureConfirm anddocument thecaller’s fullname incaptureCompletecaptureticket whileon the callCompletecaptureticket whileon the callEnter anote incaptureEnter thecallreason incaptureEnter thecallreason incaptureAvs verifythe callerEnter theassociatenbk intocaptureCompletecall trackerform insharepointEntersomethingunder callerbehaviortracking incaptureFill in thetransferinformationtab incaptureAdviseclient ofthe surveyEnterclientname intocaptureVerifycashiercheckstatusCompletecomplaintwhile on thesame callEnter theresource linkyou directedthe rep to incaptureAnswer the“repeat contactfor the sameissue?”question incaptureConfirm anddocumentthe caller’sfull nameAnswer “didcustomerexpress acomplaint?”question incaptureSave acaptureticketEntersomethingunder callerbehaviortracking incaptureEnter theassociatenbk intocaptureAnswer “didcustomerexpress acomplaint?”question incaptureVerifycashiercheckstatusClose acaptureticketTrack theresolutionin capture

Capture Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Enter the primary subject in capture
  2. Thank the client for their call today
  3. Enter client and account number/party id/ ssn into capture
  4. Close a capture ticket
  5. Save a capture ticket
  6. Enter client name into capture
  7. Thank the client for their call today
  8. Fill out apes form
  9. Complete call tracker form in sharepoint
  10. Avs verify the caller
  11. Answer the “repeat contact for the same issue?” question in capture
  12. Complete complaint while on the same call
  13. Enter a note in capture
  14. Fill out apes form
  15. Advise client of the survey
  16. Enter the secondary subject in capture
  17. Enter the resource link you directed the rep to in capture
  18. Enter the primary subject in capture
  19. Enter the secondary subject in capture
  20. Enter client and account number/party id/ ssn into capture
  21. Track the resolution in capture
  22. Confirm and document the caller’s full name in capture
  23. Complete capture ticket while on the call
  24. Complete capture ticket while on the call
  25. Enter a note in capture
  26. Enter the call reason in capture
  27. Enter the call reason in capture
  28. Avs verify the caller
  29. Enter the associate nbk into capture
  30. Complete call tracker form in sharepoint
  31. Enter something under caller behavior tracking in capture
  32. Fill in the transfer information tab in capture
  33. Advise client of the survey
  34. Enter client name into capture
  35. Verify cashier check status
  36. Complete complaint while on the same call
  37. Enter the resource link you directed the rep to in capture
  38. Answer the “repeat contact for the same issue?” question in capture
  39. Confirm and document the caller’s full name
  40. Answer “did customer express a complaint?” question in capture
  41. Save a capture ticket
  42. Enter something under caller behavior tracking in capture
  43. Enter the associate nbk into capture
  44. Answer “did customer express a complaint?” question in capture
  45. Verify cashier check status
  46. Close a capture ticket
  47. Track the resolution in capture