Enterclientname intocaptureCompletecomplaintwhile on thesame callEntersomethingunder callerbehaviortracking incaptureEntersomethingunder callerbehaviortracking incaptureFill outapesformEnter theprimarysubject incaptureCompletecaptureticket whileon the callFill in thetransferinformationtab incaptureAnswer “didcustomerexpress acomplaint?”question incaptureEnter theprimarysubject incaptureEnter thecallreason incaptureAnswer the“repeat contactfor the sameissue?”question incaptureEnter thesecondarysubject incaptureCompletecaptureticket whileon the callTrack theresolutionin captureEnter theassociatenbk intocaptureAdviseclient ofthe surveyCompletecall trackerform insharepointCompletecall trackerform insharepointAnswer “didcustomerexpress acomplaint?”question incaptureVerifycashiercheckstatusCompletecomplaintwhile on thesame callEnter thecallreason incaptureFill outapesformEnter theassociatenbk intocaptureEnter theresource linkyou directedthe rep to incaptureThank theclient fortheir calltodaySave acaptureticketEnter anote incaptureConfirm anddocumentthe caller’sfull nameAvs verifythe callerEnter anote incaptureAnswer the“repeat contactfor the sameissue?”question incaptureSave acaptureticketEnter thesecondarysubject incaptureTrack theresolutionin captureAvs verifythe callerAdviseclient ofthe surveyConfirm anddocument thecaller’s fullname incaptureEnterclientname intocaptureThank theclient fortheir calltodayClose acaptureticketClose acaptureticketEnter clientand accountnumber/partyid/ ssn intocaptureEnter clientand accountnumber/partyid/ ssn intocaptureEnter theresource linkyou directedthe rep to incaptureVerifycashiercheckstatusEnterclientname intocaptureCompletecomplaintwhile on thesame callEntersomethingunder callerbehaviortracking incaptureEntersomethingunder callerbehaviortracking incaptureFill outapesformEnter theprimarysubject incaptureCompletecaptureticket whileon the callFill in thetransferinformationtab incaptureAnswer “didcustomerexpress acomplaint?”question incaptureEnter theprimarysubject incaptureEnter thecallreason incaptureAnswer the“repeat contactfor the sameissue?”question incaptureEnter thesecondarysubject incaptureCompletecaptureticket whileon the callTrack theresolutionin captureEnter theassociatenbk intocaptureAdviseclient ofthe surveyCompletecall trackerform insharepointCompletecall trackerform insharepointAnswer “didcustomerexpress acomplaint?”question incaptureVerifycashiercheckstatusCompletecomplaintwhile on thesame callEnter thecallreason incaptureFill outapesformEnter theassociatenbk intocaptureEnter theresource linkyou directedthe rep to incaptureThank theclient fortheir calltodaySave acaptureticketEnter anote incaptureConfirm anddocumentthe caller’sfull nameAvs verifythe callerEnter anote incaptureAnswer the“repeat contactfor the sameissue?”question incaptureSave acaptureticketEnter thesecondarysubject incaptureTrack theresolutionin captureAvs verifythe callerAdviseclient ofthe surveyConfirm anddocument thecaller’s fullname incaptureEnterclientname intocaptureThank theclient fortheir calltodayClose acaptureticketClose acaptureticketEnter clientand accountnumber/partyid/ ssn intocaptureEnter clientand accountnumber/partyid/ ssn intocaptureEnter theresource linkyou directedthe rep to incaptureVerifycashiercheckstatus

Capture Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Enter client name into capture
  2. Complete complaint while on the same call
  3. Enter something under caller behavior tracking in capture
  4. Enter something under caller behavior tracking in capture
  5. Fill out apes form
  6. Enter the primary subject in capture
  7. Complete capture ticket while on the call
  8. Fill in the transfer information tab in capture
  9. Answer “did customer express a complaint?” question in capture
  10. Enter the primary subject in capture
  11. Enter the call reason in capture
  12. Answer the “repeat contact for the same issue?” question in capture
  13. Enter the secondary subject in capture
  14. Complete capture ticket while on the call
  15. Track the resolution in capture
  16. Enter the associate nbk into capture
  17. Advise client of the survey
  18. Complete call tracker form in sharepoint
  19. Complete call tracker form in sharepoint
  20. Answer “did customer express a complaint?” question in capture
  21. Verify cashier check status
  22. Complete complaint while on the same call
  23. Enter the call reason in capture
  24. Fill out apes form
  25. Enter the associate nbk into capture
  26. Enter the resource link you directed the rep to in capture
  27. Thank the client for their call today
  28. Save a capture ticket
  29. Enter a note in capture
  30. Confirm and document the caller’s full name
  31. Avs verify the caller
  32. Enter a note in capture
  33. Answer the “repeat contact for the same issue?” question in capture
  34. Save a capture ticket
  35. Enter the secondary subject in capture
  36. Track the resolution in capture
  37. Avs verify the caller
  38. Advise client of the survey
  39. Confirm and document the caller’s full name in capture
  40. Enter client name into capture
  41. Thank the client for their call today
  42. Close a capture ticket
  43. Close a capture ticket
  44. Enter client and account number/party id/ ssn into capture
  45. Enter client and account number/party id/ ssn into capture
  46. Enter the resource link you directed the rep to in capture
  47. Verify cashier check status