Adviseclient ofthe surveyCompletecall trackerform insharepointFill outapesformEnter theresource linkyou directedthe rep to incaptureAnswer the“repeat contactfor the sameissue?”question incaptureEnter theresource linkyou directedthe rep to incaptureVerifycashiercheckstatusEnter theassociatenbk intocaptureEntersomethingunder callerbehaviortracking incaptureAvs verifythe callerTrack theresolutionin captureEntersomethingunder callerbehaviortracking incaptureCompletecomplaintwhile on thesame callAnswer the“repeat contactfor the sameissue?”question incaptureCompletecall trackerform insharepointConfirm anddocumentthe caller’sfull nameThank theclient fortheir calltodayEnter clientand accountnumber/partyid/ ssn intocaptureCompletecaptureticket whileon the callTrack theresolutionin captureThank theclient fortheir calltodayEnter anote incaptureSave acaptureticketEnter anote incaptureFill outapesformEnter thecallreason incaptureEnter theassociatenbk intocaptureEnter theprimarysubject incaptureEnterclientname intocaptureFill in thetransferinformationtab incaptureAdviseclient ofthe surveyEnter clientand accountnumber/partyid/ ssn intocaptureSave acaptureticketVerifycashiercheckstatusEnter thesecondarysubject incaptureCompletecaptureticket whileon the callEnterclientname intocaptureAnswer “didcustomerexpress acomplaint?”question incaptureCompletecomplaintwhile on thesame callConfirm anddocument thecaller’s fullname incaptureAvs verifythe callerAnswer “didcustomerexpress acomplaint?”question incaptureEnter thecallreason incaptureClose acaptureticketClose acaptureticketEnter thesecondarysubject incaptureEnter theprimarysubject incaptureAdviseclient ofthe surveyCompletecall trackerform insharepointFill outapesformEnter theresource linkyou directedthe rep to incaptureAnswer the“repeat contactfor the sameissue?”question incaptureEnter theresource linkyou directedthe rep to incaptureVerifycashiercheckstatusEnter theassociatenbk intocaptureEntersomethingunder callerbehaviortracking incaptureAvs verifythe callerTrack theresolutionin captureEntersomethingunder callerbehaviortracking incaptureCompletecomplaintwhile on thesame callAnswer the“repeat contactfor the sameissue?”question incaptureCompletecall trackerform insharepointConfirm anddocumentthe caller’sfull nameThank theclient fortheir calltodayEnter clientand accountnumber/partyid/ ssn intocaptureCompletecaptureticket whileon the callTrack theresolutionin captureThank theclient fortheir calltodayEnter anote incaptureSave acaptureticketEnter anote incaptureFill outapesformEnter thecallreason incaptureEnter theassociatenbk intocaptureEnter theprimarysubject incaptureEnterclientname intocaptureFill in thetransferinformationtab incaptureAdviseclient ofthe surveyEnter clientand accountnumber/partyid/ ssn intocaptureSave acaptureticketVerifycashiercheckstatusEnter thesecondarysubject incaptureCompletecaptureticket whileon the callEnterclientname intocaptureAnswer “didcustomerexpress acomplaint?”question incaptureCompletecomplaintwhile on thesame callConfirm anddocument thecaller’s fullname incaptureAvs verifythe callerAnswer “didcustomerexpress acomplaint?”question incaptureEnter thecallreason incaptureClose acaptureticketClose acaptureticketEnter thesecondarysubject incaptureEnter theprimarysubject incapture

Capture Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Advise client of the survey
  2. Complete call tracker form in sharepoint
  3. Fill out apes form
  4. Enter the resource link you directed the rep to in capture
  5. Answer the “repeat contact for the same issue?” question in capture
  6. Enter the resource link you directed the rep to in capture
  7. Verify cashier check status
  8. Enter the associate nbk into capture
  9. Enter something under caller behavior tracking in capture
  10. Avs verify the caller
  11. Track the resolution in capture
  12. Enter something under caller behavior tracking in capture
  13. Complete complaint while on the same call
  14. Answer the “repeat contact for the same issue?” question in capture
  15. Complete call tracker form in sharepoint
  16. Confirm and document the caller’s full name
  17. Thank the client for their call today
  18. Enter client and account number/party id/ ssn into capture
  19. Complete capture ticket while on the call
  20. Track the resolution in capture
  21. Thank the client for their call today
  22. Enter a note in capture
  23. Save a capture ticket
  24. Enter a note in capture
  25. Fill out apes form
  26. Enter the call reason in capture
  27. Enter the associate nbk into capture
  28. Enter the primary subject in capture
  29. Enter client name into capture
  30. Fill in the transfer information tab in capture
  31. Advise client of the survey
  32. Enter client and account number/party id/ ssn into capture
  33. Save a capture ticket
  34. Verify cashier check status
  35. Enter the secondary subject in capture
  36. Complete capture ticket while on the call
  37. Enter client name into capture
  38. Answer “did customer express a complaint?” question in capture
  39. Complete complaint while on the same call
  40. Confirm and document the caller’s full name in capture
  41. Avs verify the caller
  42. Answer “did customer express a complaint?” question in capture
  43. Enter the call reason in capture
  44. Close a capture ticket
  45. Close a capture ticket
  46. Enter the secondary subject in capture
  47. Enter the primary subject in capture