Completecomplaintwhile on thesame callEnter theresource linkyou directedthe rep to incaptureCompletecomplaintwhile on thesame callAnswer “didcustomerexpress acomplaint?”question incaptureAdviseclient ofthe surveyClose acaptureticketAvs verifythe callerTrack theresolutionin captureVerifycashiercheckstatusEnter thesecondarysubject incaptureEnter theresource linkyou directedthe rep to incaptureThank theclient fortheir calltodaySave acaptureticketEnterclientname intocaptureEnter theassociatenbk intocaptureFill in thetransferinformationtab incaptureClose acaptureticketCompletecall trackerform insharepointEnter thesecondarysubject incaptureEnter clientand accountnumber/partyid/ ssn intocaptureEnter thecallreason incaptureTrack theresolutionin captureEnter theprimarysubject incaptureConfirm anddocumentthe caller’sfull nameEntersomethingunder callerbehaviortracking incaptureEnter anote incaptureEnter theassociatenbk intocaptureAvs verifythe callerCompletecaptureticket whileon the callSave acaptureticketAdviseclient ofthe surveyEnter theprimarysubject incaptureEnterclientname intocaptureFill outapesformAnswer “didcustomerexpress acomplaint?”question incaptureAnswer the“repeat contactfor the sameissue?”question incaptureAnswer the“repeat contactfor the sameissue?”question incaptureVerifycashiercheckstatusEntersomethingunder callerbehaviortracking incaptureCompletecall trackerform insharepointEnter clientand accountnumber/partyid/ ssn intocaptureThank theclient fortheir calltodayCompletecaptureticket whileon the callConfirm anddocument thecaller’s fullname incaptureEnter thecallreason incaptureFill outapesformEnter anote incaptureCompletecomplaintwhile on thesame callEnter theresource linkyou directedthe rep to incaptureCompletecomplaintwhile on thesame callAnswer “didcustomerexpress acomplaint?”question incaptureAdviseclient ofthe surveyClose acaptureticketAvs verifythe callerTrack theresolutionin captureVerifycashiercheckstatusEnter thesecondarysubject incaptureEnter theresource linkyou directedthe rep to incaptureThank theclient fortheir calltodaySave acaptureticketEnterclientname intocaptureEnter theassociatenbk intocaptureFill in thetransferinformationtab incaptureClose acaptureticketCompletecall trackerform insharepointEnter thesecondarysubject incaptureEnter clientand accountnumber/partyid/ ssn intocaptureEnter thecallreason incaptureTrack theresolutionin captureEnter theprimarysubject incaptureConfirm anddocumentthe caller’sfull nameEntersomethingunder callerbehaviortracking incaptureEnter anote incaptureEnter theassociatenbk intocaptureAvs verifythe callerCompletecaptureticket whileon the callSave acaptureticketAdviseclient ofthe surveyEnter theprimarysubject incaptureEnterclientname intocaptureFill outapesformAnswer “didcustomerexpress acomplaint?”question incaptureAnswer the“repeat contactfor the sameissue?”question incaptureAnswer the“repeat contactfor the sameissue?”question incaptureVerifycashiercheckstatusEntersomethingunder callerbehaviortracking incaptureCompletecall trackerform insharepointEnter clientand accountnumber/partyid/ ssn intocaptureThank theclient fortheir calltodayCompletecaptureticket whileon the callConfirm anddocument thecaller’s fullname incaptureEnter thecallreason incaptureFill outapesformEnter anote incapture

Capture Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Complete complaint while on the same call
  2. Enter the resource link you directed the rep to in capture
  3. Complete complaint while on the same call
  4. Answer “did customer express a complaint?” question in capture
  5. Advise client of the survey
  6. Close a capture ticket
  7. Avs verify the caller
  8. Track the resolution in capture
  9. Verify cashier check status
  10. Enter the secondary subject in capture
  11. Enter the resource link you directed the rep to in capture
  12. Thank the client for their call today
  13. Save a capture ticket
  14. Enter client name into capture
  15. Enter the associate nbk into capture
  16. Fill in the transfer information tab in capture
  17. Close a capture ticket
  18. Complete call tracker form in sharepoint
  19. Enter the secondary subject in capture
  20. Enter client and account number/party id/ ssn into capture
  21. Enter the call reason in capture
  22. Track the resolution in capture
  23. Enter the primary subject in capture
  24. Confirm and document the caller’s full name
  25. Enter something under caller behavior tracking in capture
  26. Enter a note in capture
  27. Enter the associate nbk into capture
  28. Avs verify the caller
  29. Complete capture ticket while on the call
  30. Save a capture ticket
  31. Advise client of the survey
  32. Enter the primary subject in capture
  33. Enter client name into capture
  34. Fill out apes form
  35. Answer “did customer express a complaint?” question in capture
  36. Answer the “repeat contact for the same issue?” question in capture
  37. Answer the “repeat contact for the same issue?” question in capture
  38. Verify cashier check status
  39. Enter something under caller behavior tracking in capture
  40. Complete call tracker form in sharepoint
  41. Enter client and account number/party id/ ssn into capture
  42. Thank the client for their call today
  43. Complete capture ticket while on the call
  44. Confirm and document the caller’s full name in capture
  45. Enter the call reason in capture
  46. Fill out apes form
  47. Enter a note in capture