Entersomethingunder callerbehaviortracking incaptureAnswer “didcustomerexpress acomplaint?”question incaptureEnter theprimarysubject incaptureAvs verifythe callerEnter thesecondarysubject incaptureCompletecomplaintwhile on thesame callVerifycashiercheckstatusAdviseclient ofthe surveyEnterclientname intocaptureFill outapesformAnswer the“repeat contactfor the sameissue?”question incaptureEnter thesecondarysubject incaptureThank theclient fortheir calltodayEnter theresource linkyou directedthe rep to incaptureCompletecaptureticket whileon the callSave acaptureticketEnter thecallreason incaptureEnter anote incaptureAvs verifythe callerEnter theresource linkyou directedthe rep to incaptureClose acaptureticketCompletecaptureticket whileon the callTrack theresolutionin captureEnter clientand accountnumber/partyid/ ssn intocaptureCompletecall trackerform insharepointConfirm anddocument thecaller’s fullname incaptureSave acaptureticketEnter anote incaptureTrack theresolutionin captureEnter theprimarysubject incaptureEnter theassociatenbk intocaptureVerifycashiercheckstatusEnter theassociatenbk intocaptureAdviseclient ofthe surveyEntersomethingunder callerbehaviortracking incaptureClose acaptureticketEnter thecallreason incaptureThank theclient fortheir calltodayFill in thetransferinformationtab incaptureCompletecomplaintwhile on thesame callAnswer the“repeat contactfor the sameissue?”question incaptureCompletecall trackerform insharepointEnterclientname intocaptureEnter clientand accountnumber/partyid/ ssn intocaptureConfirm anddocumentthe caller’sfull nameAnswer “didcustomerexpress acomplaint?”question incaptureFill outapesformEntersomethingunder callerbehaviortracking incaptureAnswer “didcustomerexpress acomplaint?”question incaptureEnter theprimarysubject incaptureAvs verifythe callerEnter thesecondarysubject incaptureCompletecomplaintwhile on thesame callVerifycashiercheckstatusAdviseclient ofthe surveyEnterclientname intocaptureFill outapesformAnswer the“repeat contactfor the sameissue?”question incaptureEnter thesecondarysubject incaptureThank theclient fortheir calltodayEnter theresource linkyou directedthe rep to incaptureCompletecaptureticket whileon the callSave acaptureticketEnter thecallreason incaptureEnter anote incaptureAvs verifythe callerEnter theresource linkyou directedthe rep to incaptureClose acaptureticketCompletecaptureticket whileon the callTrack theresolutionin captureEnter clientand accountnumber/partyid/ ssn intocaptureCompletecall trackerform insharepointConfirm anddocument thecaller’s fullname incaptureSave acaptureticketEnter anote incaptureTrack theresolutionin captureEnter theprimarysubject incaptureEnter theassociatenbk intocaptureVerifycashiercheckstatusEnter theassociatenbk intocaptureAdviseclient ofthe surveyEntersomethingunder callerbehaviortracking incaptureClose acaptureticketEnter thecallreason incaptureThank theclient fortheir calltodayFill in thetransferinformationtab incaptureCompletecomplaintwhile on thesame callAnswer the“repeat contactfor the sameissue?”question incaptureCompletecall trackerform insharepointEnterclientname intocaptureEnter clientand accountnumber/partyid/ ssn intocaptureConfirm anddocumentthe caller’sfull nameAnswer “didcustomerexpress acomplaint?”question incaptureFill outapesform

Capture Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Enter something under caller behavior tracking in capture
  2. Answer “did customer express a complaint?” question in capture
  3. Enter the primary subject in capture
  4. Avs verify the caller
  5. Enter the secondary subject in capture
  6. Complete complaint while on the same call
  7. Verify cashier check status
  8. Advise client of the survey
  9. Enter client name into capture
  10. Fill out apes form
  11. Answer the “repeat contact for the same issue?” question in capture
  12. Enter the secondary subject in capture
  13. Thank the client for their call today
  14. Enter the resource link you directed the rep to in capture
  15. Complete capture ticket while on the call
  16. Save a capture ticket
  17. Enter the call reason in capture
  18. Enter a note in capture
  19. Avs verify the caller
  20. Enter the resource link you directed the rep to in capture
  21. Close a capture ticket
  22. Complete capture ticket while on the call
  23. Track the resolution in capture
  24. Enter client and account number/party id/ ssn into capture
  25. Complete call tracker form in sharepoint
  26. Confirm and document the caller’s full name in capture
  27. Save a capture ticket
  28. Enter a note in capture
  29. Track the resolution in capture
  30. Enter the primary subject in capture
  31. Enter the associate nbk into capture
  32. Verify cashier check status
  33. Enter the associate nbk into capture
  34. Advise client of the survey
  35. Enter something under caller behavior tracking in capture
  36. Close a capture ticket
  37. Enter the call reason in capture
  38. Thank the client for their call today
  39. Fill in the transfer information tab in capture
  40. Complete complaint while on the same call
  41. Answer the “repeat contact for the same issue?” question in capture
  42. Complete call tracker form in sharepoint
  43. Enter client name into capture
  44. Enter client and account number/party id/ ssn into capture
  45. Confirm and document the caller’s full name
  46. Answer “did customer express a complaint?” question in capture
  47. Fill out apes form