Completecall trackerform insharepointEnter theprimarysubject incaptureCompletecaptureticket whileon the callCompletecomplaintwhile on thesame callVerifycashiercheckstatusEnter clientand accountnumber/partyid/ ssn intocaptureCompletecall trackerform insharepointEntersomethingunder callerbehaviortracking incaptureEnterclientname intocaptureEnterclientname intocaptureEntersomethingunder callerbehaviortracking incaptureEnter theprimarysubject incaptureAvs verifythe callerSave acaptureticketTrack theresolutionin captureConfirm anddocumentthe caller’sfull nameAnswer the“repeat contactfor the sameissue?”question incaptureEnter theassociatenbk intocaptureVerifycashiercheckstatusEnter thecallreason incaptureEnter theassociatenbk intocaptureEnter anote incaptureThank theclient fortheir calltodayCompletecomplaintwhile on thesame callEnter thecallreason incaptureCompletecaptureticket whileon the callAdviseclient ofthe surveyEnter theresource linkyou directedthe rep to incaptureFill in thetransferinformationtab incaptureAnswer “didcustomerexpress acomplaint?”question incaptureFill outapesformTrack theresolutionin captureEnter clientand accountnumber/partyid/ ssn intocaptureEnter thesecondarysubject incaptureClose acaptureticketAnswer the“repeat contactfor the sameissue?”question incaptureEnter thesecondarysubject incaptureFill outapesformConfirm anddocument thecaller’s fullname incaptureAdviseclient ofthe surveyAvs verifythe callerSave acaptureticketAnswer “didcustomerexpress acomplaint?”question incaptureEnter theresource linkyou directedthe rep to incaptureEnter anote incaptureClose acaptureticketThank theclient fortheir calltodayCompletecall trackerform insharepointEnter theprimarysubject incaptureCompletecaptureticket whileon the callCompletecomplaintwhile on thesame callVerifycashiercheckstatusEnter clientand accountnumber/partyid/ ssn intocaptureCompletecall trackerform insharepointEntersomethingunder callerbehaviortracking incaptureEnterclientname intocaptureEnterclientname intocaptureEntersomethingunder callerbehaviortracking incaptureEnter theprimarysubject incaptureAvs verifythe callerSave acaptureticketTrack theresolutionin captureConfirm anddocumentthe caller’sfull nameAnswer the“repeat contactfor the sameissue?”question incaptureEnter theassociatenbk intocaptureVerifycashiercheckstatusEnter thecallreason incaptureEnter theassociatenbk intocaptureEnter anote incaptureThank theclient fortheir calltodayCompletecomplaintwhile on thesame callEnter thecallreason incaptureCompletecaptureticket whileon the callAdviseclient ofthe surveyEnter theresource linkyou directedthe rep to incaptureFill in thetransferinformationtab incaptureAnswer “didcustomerexpress acomplaint?”question incaptureFill outapesformTrack theresolutionin captureEnter clientand accountnumber/partyid/ ssn intocaptureEnter thesecondarysubject incaptureClose acaptureticketAnswer the“repeat contactfor the sameissue?”question incaptureEnter thesecondarysubject incaptureFill outapesformConfirm anddocument thecaller’s fullname incaptureAdviseclient ofthe surveyAvs verifythe callerSave acaptureticketAnswer “didcustomerexpress acomplaint?”question incaptureEnter theresource linkyou directedthe rep to incaptureEnter anote incaptureClose acaptureticketThank theclient fortheir calltoday

Capture Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Complete call tracker form in sharepoint
  2. Enter the primary subject in capture
  3. Complete capture ticket while on the call
  4. Complete complaint while on the same call
  5. Verify cashier check status
  6. Enter client and account number/party id/ ssn into capture
  7. Complete call tracker form in sharepoint
  8. Enter something under caller behavior tracking in capture
  9. Enter client name into capture
  10. Enter client name into capture
  11. Enter something under caller behavior tracking in capture
  12. Enter the primary subject in capture
  13. Avs verify the caller
  14. Save a capture ticket
  15. Track the resolution in capture
  16. Confirm and document the caller’s full name
  17. Answer the “repeat contact for the same issue?” question in capture
  18. Enter the associate nbk into capture
  19. Verify cashier check status
  20. Enter the call reason in capture
  21. Enter the associate nbk into capture
  22. Enter a note in capture
  23. Thank the client for their call today
  24. Complete complaint while on the same call
  25. Enter the call reason in capture
  26. Complete capture ticket while on the call
  27. Advise client of the survey
  28. Enter the resource link you directed the rep to in capture
  29. Fill in the transfer information tab in capture
  30. Answer “did customer express a complaint?” question in capture
  31. Fill out apes form
  32. Track the resolution in capture
  33. Enter client and account number/party id/ ssn into capture
  34. Enter the secondary subject in capture
  35. Close a capture ticket
  36. Answer the “repeat contact for the same issue?” question in capture
  37. Enter the secondary subject in capture
  38. Fill out apes form
  39. Confirm and document the caller’s full name in capture
  40. Advise client of the survey
  41. Avs verify the caller
  42. Save a capture ticket
  43. Answer “did customer express a complaint?” question in capture
  44. Enter the resource link you directed the rep to in capture
  45. Enter a note in capture
  46. Close a capture ticket
  47. Thank the client for their call today