Enterclientname intocaptureEntersomethingunder callerbehaviortracking incaptureEnterclientname intocaptureTrack theresolutionin captureEnter thesecondarysubject incaptureThank theclient fortheir calltodayCompletecomplaintwhile on thesame callEnter thecallreason incaptureAvs verifythe callerTrack theresolutionin captureVerifycashiercheckstatusEnter theprimarysubject incaptureCompletecomplaintwhile on thesame callClose acaptureticketEnter theassociatenbk intocaptureEnter clientand accountnumber/partyid/ ssn intocaptureEnter theresource linkyou directedthe rep to incaptureAdviseclient ofthe surveyEntersomethingunder callerbehaviortracking incaptureEnter thesecondarysubject incaptureCompletecaptureticket whileon the callConfirm anddocumentthe caller’sfull nameVerifycashiercheckstatusFill outapesformEnter theprimarysubject incaptureCompletecaptureticket whileon the callEnter thecallreason incaptureEnter anote incaptureAnswer “didcustomerexpress acomplaint?”question incaptureAnswer the“repeat contactfor the sameissue?”question incaptureEnter theresource linkyou directedthe rep to incaptureClose acaptureticketEnter theassociatenbk intocaptureAvs verifythe callerAdviseclient ofthe surveyThank theclient fortheir calltodayConfirm anddocument thecaller’s fullname incaptureSave acaptureticketSave acaptureticketFill outapesformAnswer the“repeat contactfor the sameissue?”question incaptureCompletecall trackerform insharepointEnter anote incaptureEnter clientand accountnumber/partyid/ ssn intocaptureAnswer “didcustomerexpress acomplaint?”question incaptureCompletecall trackerform insharepointFill in thetransferinformationtab incaptureEnterclientname intocaptureEntersomethingunder callerbehaviortracking incaptureEnterclientname intocaptureTrack theresolutionin captureEnter thesecondarysubject incaptureThank theclient fortheir calltodayCompletecomplaintwhile on thesame callEnter thecallreason incaptureAvs verifythe callerTrack theresolutionin captureVerifycashiercheckstatusEnter theprimarysubject incaptureCompletecomplaintwhile on thesame callClose acaptureticketEnter theassociatenbk intocaptureEnter clientand accountnumber/partyid/ ssn intocaptureEnter theresource linkyou directedthe rep to incaptureAdviseclient ofthe surveyEntersomethingunder callerbehaviortracking incaptureEnter thesecondarysubject incaptureCompletecaptureticket whileon the callConfirm anddocumentthe caller’sfull nameVerifycashiercheckstatusFill outapesformEnter theprimarysubject incaptureCompletecaptureticket whileon the callEnter thecallreason incaptureEnter anote incaptureAnswer “didcustomerexpress acomplaint?”question incaptureAnswer the“repeat contactfor the sameissue?”question incaptureEnter theresource linkyou directedthe rep to incaptureClose acaptureticketEnter theassociatenbk intocaptureAvs verifythe callerAdviseclient ofthe surveyThank theclient fortheir calltodayConfirm anddocument thecaller’s fullname incaptureSave acaptureticketSave acaptureticketFill outapesformAnswer the“repeat contactfor the sameissue?”question incaptureCompletecall trackerform insharepointEnter anote incaptureEnter clientand accountnumber/partyid/ ssn intocaptureAnswer “didcustomerexpress acomplaint?”question incaptureCompletecall trackerform insharepointFill in thetransferinformationtab incapture

Capture Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Enter client name into capture
  2. Enter something under caller behavior tracking in capture
  3. Enter client name into capture
  4. Track the resolution in capture
  5. Enter the secondary subject in capture
  6. Thank the client for their call today
  7. Complete complaint while on the same call
  8. Enter the call reason in capture
  9. Avs verify the caller
  10. Track the resolution in capture
  11. Verify cashier check status
  12. Enter the primary subject in capture
  13. Complete complaint while on the same call
  14. Close a capture ticket
  15. Enter the associate nbk into capture
  16. Enter client and account number/party id/ ssn into capture
  17. Enter the resource link you directed the rep to in capture
  18. Advise client of the survey
  19. Enter something under caller behavior tracking in capture
  20. Enter the secondary subject in capture
  21. Complete capture ticket while on the call
  22. Confirm and document the caller’s full name
  23. Verify cashier check status
  24. Fill out apes form
  25. Enter the primary subject in capture
  26. Complete capture ticket while on the call
  27. Enter the call reason in capture
  28. Enter a note in capture
  29. Answer “did customer express a complaint?” question in capture
  30. Answer the “repeat contact for the same issue?” question in capture
  31. Enter the resource link you directed the rep to in capture
  32. Close a capture ticket
  33. Enter the associate nbk into capture
  34. Avs verify the caller
  35. Advise client of the survey
  36. Thank the client for their call today
  37. Confirm and document the caller’s full name in capture
  38. Save a capture ticket
  39. Save a capture ticket
  40. Fill out apes form
  41. Answer the “repeat contact for the same issue?” question in capture
  42. Complete call tracker form in sharepoint
  43. Enter a note in capture
  44. Enter client and account number/party id/ ssn into capture
  45. Answer “did customer express a complaint?” question in capture
  46. Complete call tracker form in sharepoint
  47. Fill in the transfer information tab in capture