Fill outapesformAnswer “didcustomerexpress acomplaint?”question incaptureEnter theresource linkyou directedthe rep to incaptureVerifycashiercheckstatusFill outapesformCompletecall trackerform insharepointEnter clientand accountnumber/partyid/ ssn intocaptureClose acaptureticketEnter theprimarysubject incaptureEntersomethingunder callerbehaviortracking incaptureFill in thetransferinformationtab incaptureAdviseclient ofthe surveyEnter clientand accountnumber/partyid/ ssn intocaptureEnter thecallreason incaptureEnter theassociatenbk intocaptureCompletecaptureticket whileon the callEnterclientname intocaptureEnterclientname intocaptureEnter thesecondarysubject incaptureEnter anote incaptureCompletecomplaintwhile on thesame callEntersomethingunder callerbehaviortracking incaptureEnter theassociatenbk intocaptureVerifycashiercheckstatusConfirm anddocumentthe caller’sfull nameAnswer the“repeat contactfor the sameissue?”question incaptureTrack theresolutionin captureCompletecomplaintwhile on thesame callCompletecall trackerform insharepointAnswer the“repeat contactfor the sameissue?”question incaptureAdviseclient ofthe surveyThank theclient fortheir calltodayEnter thecallreason incaptureEnter anote incaptureThank theclient fortheir calltodaySave acaptureticketEnter thesecondarysubject incaptureConfirm anddocument thecaller’s fullname incaptureTrack theresolutionin captureEnter theprimarysubject incaptureSave acaptureticketEnter theresource linkyou directedthe rep to incaptureClose acaptureticketAvs verifythe callerAvs verifythe callerCompletecaptureticket whileon the callAnswer “didcustomerexpress acomplaint?”question incaptureFill outapesformAnswer “didcustomerexpress acomplaint?”question incaptureEnter theresource linkyou directedthe rep to incaptureVerifycashiercheckstatusFill outapesformCompletecall trackerform insharepointEnter clientand accountnumber/partyid/ ssn intocaptureClose acaptureticketEnter theprimarysubject incaptureEntersomethingunder callerbehaviortracking incaptureFill in thetransferinformationtab incaptureAdviseclient ofthe surveyEnter clientand accountnumber/partyid/ ssn intocaptureEnter thecallreason incaptureEnter theassociatenbk intocaptureCompletecaptureticket whileon the callEnterclientname intocaptureEnterclientname intocaptureEnter thesecondarysubject incaptureEnter anote incaptureCompletecomplaintwhile on thesame callEntersomethingunder callerbehaviortracking incaptureEnter theassociatenbk intocaptureVerifycashiercheckstatusConfirm anddocumentthe caller’sfull nameAnswer the“repeat contactfor the sameissue?”question incaptureTrack theresolutionin captureCompletecomplaintwhile on thesame callCompletecall trackerform insharepointAnswer the“repeat contactfor the sameissue?”question incaptureAdviseclient ofthe surveyThank theclient fortheir calltodayEnter thecallreason incaptureEnter anote incaptureThank theclient fortheir calltodaySave acaptureticketEnter thesecondarysubject incaptureConfirm anddocument thecaller’s fullname incaptureTrack theresolutionin captureEnter theprimarysubject incaptureSave acaptureticketEnter theresource linkyou directedthe rep to incaptureClose acaptureticketAvs verifythe callerAvs verifythe callerCompletecaptureticket whileon the callAnswer “didcustomerexpress acomplaint?”question incapture

Capture Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Fill out apes form
  2. Answer “did customer express a complaint?” question in capture
  3. Enter the resource link you directed the rep to in capture
  4. Verify cashier check status
  5. Fill out apes form
  6. Complete call tracker form in sharepoint
  7. Enter client and account number/party id/ ssn into capture
  8. Close a capture ticket
  9. Enter the primary subject in capture
  10. Enter something under caller behavior tracking in capture
  11. Fill in the transfer information tab in capture
  12. Advise client of the survey
  13. Enter client and account number/party id/ ssn into capture
  14. Enter the call reason in capture
  15. Enter the associate nbk into capture
  16. Complete capture ticket while on the call
  17. Enter client name into capture
  18. Enter client name into capture
  19. Enter the secondary subject in capture
  20. Enter a note in capture
  21. Complete complaint while on the same call
  22. Enter something under caller behavior tracking in capture
  23. Enter the associate nbk into capture
  24. Verify cashier check status
  25. Confirm and document the caller’s full name
  26. Answer the “repeat contact for the same issue?” question in capture
  27. Track the resolution in capture
  28. Complete complaint while on the same call
  29. Complete call tracker form in sharepoint
  30. Answer the “repeat contact for the same issue?” question in capture
  31. Advise client of the survey
  32. Thank the client for their call today
  33. Enter the call reason in capture
  34. Enter a note in capture
  35. Thank the client for their call today
  36. Save a capture ticket
  37. Enter the secondary subject in capture
  38. Confirm and document the caller’s full name in capture
  39. Track the resolution in capture
  40. Enter the primary subject in capture
  41. Save a capture ticket
  42. Enter the resource link you directed the rep to in capture
  43. Close a capture ticket
  44. Avs verify the caller
  45. Avs verify the caller
  46. Complete capture ticket while on the call
  47. Answer “did customer express a complaint?” question in capture