Avs verifythe callerEnter clientand accountnumber/partyid/ ssn intocaptureEnter thesecondarysubject incaptureAdviseclient ofthe surveyCompletecaptureticket whileon the callFill outapesformConfirm anddocument thecaller’s fullname incaptureEnter clientand accountnumber/partyid/ ssn intocaptureVerifycashiercheckstatusClose acaptureticketEnter theresource linkyou directedthe rep to incaptureEnter theassociatenbk intocaptureThank theclient fortheir calltodayThank theclient fortheir calltodaySave acaptureticketSave acaptureticketEnter theresource linkyou directedthe rep to incaptureEnter theprimarysubject incaptureFill outapesformAnswer “didcustomerexpress acomplaint?”question incaptureEnterclientname intocaptureAnswer “didcustomerexpress acomplaint?”question incaptureEnter thecallreason incaptureTrack theresolutionin captureAdviseclient ofthe surveyEntersomethingunder callerbehaviortracking incaptureEnter thecallreason incaptureCompletecomplaintwhile on thesame callCompletecall trackerform insharepointConfirm anddocumentthe caller’sfull nameAvs verifythe callerEnter theassociatenbk intocaptureCompletecall trackerform insharepointFill in thetransferinformationtab incaptureClose acaptureticketEnterclientname intocaptureCompletecomplaintwhile on thesame callAnswer the“repeat contactfor the sameissue?”question incaptureEnter thesecondarysubject incaptureTrack theresolutionin captureEnter anote incaptureAnswer the“repeat contactfor the sameissue?”question incaptureVerifycashiercheckstatusEntersomethingunder callerbehaviortracking incaptureEnter anote incaptureEnter theprimarysubject incaptureCompletecaptureticket whileon the callAvs verifythe callerEnter clientand accountnumber/partyid/ ssn intocaptureEnter thesecondarysubject incaptureAdviseclient ofthe surveyCompletecaptureticket whileon the callFill outapesformConfirm anddocument thecaller’s fullname incaptureEnter clientand accountnumber/partyid/ ssn intocaptureVerifycashiercheckstatusClose acaptureticketEnter theresource linkyou directedthe rep to incaptureEnter theassociatenbk intocaptureThank theclient fortheir calltodayThank theclient fortheir calltodaySave acaptureticketSave acaptureticketEnter theresource linkyou directedthe rep to incaptureEnter theprimarysubject incaptureFill outapesformAnswer “didcustomerexpress acomplaint?”question incaptureEnterclientname intocaptureAnswer “didcustomerexpress acomplaint?”question incaptureEnter thecallreason incaptureTrack theresolutionin captureAdviseclient ofthe surveyEntersomethingunder callerbehaviortracking incaptureEnter thecallreason incaptureCompletecomplaintwhile on thesame callCompletecall trackerform insharepointConfirm anddocumentthe caller’sfull nameAvs verifythe callerEnter theassociatenbk intocaptureCompletecall trackerform insharepointFill in thetransferinformationtab incaptureClose acaptureticketEnterclientname intocaptureCompletecomplaintwhile on thesame callAnswer the“repeat contactfor the sameissue?”question incaptureEnter thesecondarysubject incaptureTrack theresolutionin captureEnter anote incaptureAnswer the“repeat contactfor the sameissue?”question incaptureVerifycashiercheckstatusEntersomethingunder callerbehaviortracking incaptureEnter anote incaptureEnter theprimarysubject incaptureCompletecaptureticket whileon the call

Capture Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Avs verify the caller
  2. Enter client and account number/party id/ ssn into capture
  3. Enter the secondary subject in capture
  4. Advise client of the survey
  5. Complete capture ticket while on the call
  6. Fill out apes form
  7. Confirm and document the caller’s full name in capture
  8. Enter client and account number/party id/ ssn into capture
  9. Verify cashier check status
  10. Close a capture ticket
  11. Enter the resource link you directed the rep to in capture
  12. Enter the associate nbk into capture
  13. Thank the client for their call today
  14. Thank the client for their call today
  15. Save a capture ticket
  16. Save a capture ticket
  17. Enter the resource link you directed the rep to in capture
  18. Enter the primary subject in capture
  19. Fill out apes form
  20. Answer “did customer express a complaint?” question in capture
  21. Enter client name into capture
  22. Answer “did customer express a complaint?” question in capture
  23. Enter the call reason in capture
  24. Track the resolution in capture
  25. Advise client of the survey
  26. Enter something under caller behavior tracking in capture
  27. Enter the call reason in capture
  28. Complete complaint while on the same call
  29. Complete call tracker form in sharepoint
  30. Confirm and document the caller’s full name
  31. Avs verify the caller
  32. Enter the associate nbk into capture
  33. Complete call tracker form in sharepoint
  34. Fill in the transfer information tab in capture
  35. Close a capture ticket
  36. Enter client name into capture
  37. Complete complaint while on the same call
  38. Answer the “repeat contact for the same issue?” question in capture
  39. Enter the secondary subject in capture
  40. Track the resolution in capture
  41. Enter a note in capture
  42. Answer the “repeat contact for the same issue?” question in capture
  43. Verify cashier check status
  44. Enter something under caller behavior tracking in capture
  45. Enter a note in capture
  46. Enter the primary subject in capture
  47. Complete capture ticket while on the call