Scheduledappt forSM"Mypleasureto assistyou"We reallyappreciateyou (toprovider)"I wouldlove tohelp youwith that""Howare youtoday?"Gainedpermission toplace caller onhold and thankcaller uponreturnCompleteworksheetover thephoneAsk SMhow theirday isgoingA callerthanks youfor helpingthem."I candefinitelyassist youwith that""Thank youso muchfor yourservice"Schedulesmore than5 appts inone call."Thankyou forschedulingwith LHI"CongratulatedSM on lifeevent (married,new, baby,promotion)"Thankyou forcallingLHI""Certainly,I can helpyou withthat"SM orprovidercomplimentsyouShowempathy/concernwhen necessary"Absolutely,I can helpyou withthat"35%schedulingrate"How istheweathertoday?"Gradedcall of 4.0or higher"Congratulationson yourpromotion!"Perfectattendancefor theweekScheduledappt forSM"Mypleasureto assistyou"We reallyappreciateyou (toprovider)"I wouldlove tohelp youwith that""Howare youtoday?"Gainedpermission toplace caller onhold and thankcaller uponreturnCompleteworksheetover thephoneAsk SMhow theirday isgoingA callerthanks youfor helpingthem."I candefinitelyassist youwith that""Thank youso muchfor yourservice"Schedulesmore than5 appts inone call."Thankyou forschedulingwith LHI"CongratulatedSM on lifeevent (married,new, baby,promotion)"Thankyou forcallingLHI""Certainly,I can helpyou withthat"SM orprovidercomplimentsyouShowempathy/concernwhen necessary"Absolutely,I can helpyou withthat"35%schedulingrate"How istheweathertoday?"Gradedcall of 4.0or higher"Congratulationson yourpromotion!"Perfectattendancefor theweek

LHI BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Scheduled appt for SM
  2. "My pleasure to assist you"
  3. We really appreciate you (to provider)
  4. "I would love to help you with that"
  5. "How are you today?"
  6. Gained permission to place caller on hold and thank caller upon return
  7. Complete worksheet over the phone
  8. Ask SM how their day is going
  9. A caller thanks you for helping them.
  10. "I can definitely assist you with that"
  11. "Thank you so much for your service"
  12. Schedules more than 5 appts in one call.
  13. "Thank you for scheduling with LHI"
  14. Congratulated SM on life event (married, new, baby, promotion)
  15. "Thank you for calling LHI"
  16. "Certainly, I can help you with that"
  17. SM or provider compliments you
  18. Show empathy/concern when necessary
  19. "Absolutely, I can help you with that"
  20. 35% scheduling rate
  21. "How is the weather today?"
  22. Graded call of 4.0 or higher
  23. "Congratulations on your promotion!"
  24. Perfect attendance for the week