Gainedpermission toplace caller onhold and thankcaller uponreturn"I candefinitelyassist youwith that"Completeworksheetover thephone"Certainly,I can helpyou withthat""Thankyou forcallingLHI"Scheduledappt forSMSchedulesmore than5 appts inone call."Congratulationson yourpromotion!""Thankyou forschedulingwith LHI"Perfectattendancefor theweek"I wouldlove tohelp youwith that"Gradedcall of 4.0or higher"Absolutely,I can helpyou withthat"CongratulatedSM on lifeevent (married,new, baby,promotion)A callerthanks youfor helpingthem.Ask SMhow theirday isgoing"Thank youso muchfor yourservice"Showempathy/concernwhen necessaryWe reallyappreciateyou (toprovider)35%schedulingrate"Mypleasureto assistyou""How istheweathertoday?"SM orprovidercomplimentsyou"Howare youtoday?"Gainedpermission toplace caller onhold and thankcaller uponreturn"I candefinitelyassist youwith that"Completeworksheetover thephone"Certainly,I can helpyou withthat""Thankyou forcallingLHI"Scheduledappt forSMSchedulesmore than5 appts inone call."Congratulationson yourpromotion!""Thankyou forschedulingwith LHI"Perfectattendancefor theweek"I wouldlove tohelp youwith that"Gradedcall of 4.0or higher"Absolutely,I can helpyou withthat"CongratulatedSM on lifeevent (married,new, baby,promotion)A callerthanks youfor helpingthem.Ask SMhow theirday isgoing"Thank youso muchfor yourservice"Showempathy/concernwhen necessaryWe reallyappreciateyou (toprovider)35%schedulingrate"Mypleasureto assistyou""How istheweathertoday?"SM orprovidercomplimentsyou"Howare youtoday?"

LHI BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Gained permission to place caller on hold and thank caller upon return
  2. "I can definitely assist you with that"
  3. Complete worksheet over the phone
  4. "Certainly, I can help you with that"
  5. "Thank you for calling LHI"
  6. Scheduled appt for SM
  7. Schedules more than 5 appts in one call.
  8. "Congratulations on your promotion!"
  9. "Thank you for scheduling with LHI"
  10. Perfect attendance for the week
  11. "I would love to help you with that"
  12. Graded call of 4.0 or higher
  13. "Absolutely, I can help you with that"
  14. Congratulated SM on life event (married, new, baby, promotion)
  15. A caller thanks you for helping them.
  16. Ask SM how their day is going
  17. "Thank you so much for your service"
  18. Show empathy/concern when necessary
  19. We really appreciate you (to provider)
  20. 35% scheduling rate
  21. "My pleasure to assist you"
  22. "How is the weather today?"
  23. SM or provider compliments you
  24. "How are you today?"