"How istheweathertoday?""I candefinitelyassist youwith that"Schedulesmore than5 appts inone call."Mypleasureto assistyou"Completeworksheetover thephoneGradedcall of 4.0or higherGainedpermission toplace caller onhold and thankcaller uponreturnA callerthanks youfor helpingthem.Showempathy/concernwhen necessaryCongratulatedSM on lifeevent (married,new, baby,promotion)"I wouldlove tohelp youwith that""Thankyou forschedulingwith LHI""Absolutely,I can helpyou withthat""Howare youtoday?"SM orprovidercomplimentsyouWe reallyappreciateyou (toprovider)Scheduledappt forSMAsk SMhow theirday isgoing"Thank youso muchfor yourservice""Congratulationson yourpromotion!"35%schedulingrate"Thankyou forcallingLHI""Certainly,I can helpyou withthat"Perfectattendancefor theweek"How istheweathertoday?""I candefinitelyassist youwith that"Schedulesmore than5 appts inone call."Mypleasureto assistyou"Completeworksheetover thephoneGradedcall of 4.0or higherGainedpermission toplace caller onhold and thankcaller uponreturnA callerthanks youfor helpingthem.Showempathy/concernwhen necessaryCongratulatedSM on lifeevent (married,new, baby,promotion)"I wouldlove tohelp youwith that""Thankyou forschedulingwith LHI""Absolutely,I can helpyou withthat""Howare youtoday?"SM orprovidercomplimentsyouWe reallyappreciateyou (toprovider)Scheduledappt forSMAsk SMhow theirday isgoing"Thank youso muchfor yourservice""Congratulationson yourpromotion!"35%schedulingrate"Thankyou forcallingLHI""Certainly,I can helpyou withthat"Perfectattendancefor theweek

LHI BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "How is the weather today?"
  2. "I can definitely assist you with that"
  3. Schedules more than 5 appts in one call.
  4. "My pleasure to assist you"
  5. Complete worksheet over the phone
  6. Graded call of 4.0 or higher
  7. Gained permission to place caller on hold and thank caller upon return
  8. A caller thanks you for helping them.
  9. Show empathy/concern when necessary
  10. Congratulated SM on life event (married, new, baby, promotion)
  11. "I would love to help you with that"
  12. "Thank you for scheduling with LHI"
  13. "Absolutely, I can help you with that"
  14. "How are you today?"
  15. SM or provider compliments you
  16. We really appreciate you (to provider)
  17. Scheduled appt for SM
  18. Ask SM how their day is going
  19. "Thank you so much for your service"
  20. "Congratulations on your promotion!"
  21. 35% scheduling rate
  22. "Thank you for calling LHI"
  23. "Certainly, I can help you with that"
  24. Perfect attendance for the week