"I candefinitelyassist youwith that""Thankyou forcallingLHI"Showempathy/concernwhen necessary"Thank youso muchfor yourservice"Perfectattendancefor theweek"I wouldlove tohelp youwith that""Mypleasureto assistyou""How istheweathertoday?"Ask SMhow theirday isgoing35%schedulingrateSchedulesmore than5 appts inone call.Completeworksheetover thephone"Certainly,I can helpyou withthat"CongratulatedSM on lifeevent (married,new, baby,promotion)We reallyappreciateyou (toprovider)Gradedcall of 4.0or higher"Congratulationson yourpromotion!"SM orprovidercomplimentsyouScheduledappt forSM"Thankyou forschedulingwith LHI""Absolutely,I can helpyou withthat"A callerthanks youfor helpingthem.Gainedpermission toplace caller onhold and thankcaller uponreturn"Howare youtoday?""I candefinitelyassist youwith that""Thankyou forcallingLHI"Showempathy/concernwhen necessary"Thank youso muchfor yourservice"Perfectattendancefor theweek"I wouldlove tohelp youwith that""Mypleasureto assistyou""How istheweathertoday?"Ask SMhow theirday isgoing35%schedulingrateSchedulesmore than5 appts inone call.Completeworksheetover thephone"Certainly,I can helpyou withthat"CongratulatedSM on lifeevent (married,new, baby,promotion)We reallyappreciateyou (toprovider)Gradedcall of 4.0or higher"Congratulationson yourpromotion!"SM orprovidercomplimentsyouScheduledappt forSM"Thankyou forschedulingwith LHI""Absolutely,I can helpyou withthat"A callerthanks youfor helpingthem.Gainedpermission toplace caller onhold and thankcaller uponreturn"Howare youtoday?"

LHI BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "I can definitely assist you with that"
  2. "Thank you for calling LHI"
  3. Show empathy/concern when necessary
  4. "Thank you so much for your service"
  5. Perfect attendance for the week
  6. "I would love to help you with that"
  7. "My pleasure to assist you"
  8. "How is the weather today?"
  9. Ask SM how their day is going
  10. 35% scheduling rate
  11. Schedules more than 5 appts in one call.
  12. Complete worksheet over the phone
  13. "Certainly, I can help you with that"
  14. Congratulated SM on life event (married, new, baby, promotion)
  15. We really appreciate you (to provider)
  16. Graded call of 4.0 or higher
  17. "Congratulations on your promotion!"
  18. SM or provider compliments you
  19. Scheduled appt for SM
  20. "Thank you for scheduling with LHI"
  21. "Absolutely, I can help you with that"
  22. A caller thanks you for helping them.
  23. Gained permission to place caller on hold and thank caller upon return
  24. "How are you today?"