Gradedcall of 4.0or higherSchedulesmore than5 appts inone call."Absolutely,I can helpyou withthat""Congratulationson yourpromotion!"Perfectattendancefor theweekGainedpermission toplace caller onhold and thankcaller uponreturnShowempathy/concernwhen necessary"I wouldlove tohelp youwith that""Thankyou forcallingLHI""Mypleasureto assistyou"SM orprovidercomplimentsyou"Certainly,I can helpyou withthat""Howare youtoday?"A callerthanks youfor helpingthem.Ask SMhow theirday isgoingWe reallyappreciateyou (toprovider)Completeworksheetover thephone35%schedulingrateCongratulatedSM on lifeevent (married,new, baby,promotion)"Thank youso muchfor yourservice"Scheduledappt forSM"I candefinitelyassist youwith that""How istheweathertoday?""Thankyou forschedulingwith LHI"Gradedcall of 4.0or higherSchedulesmore than5 appts inone call."Absolutely,I can helpyou withthat""Congratulationson yourpromotion!"Perfectattendancefor theweekGainedpermission toplace caller onhold and thankcaller uponreturnShowempathy/concernwhen necessary"I wouldlove tohelp youwith that""Thankyou forcallingLHI""Mypleasureto assistyou"SM orprovidercomplimentsyou"Certainly,I can helpyou withthat""Howare youtoday?"A callerthanks youfor helpingthem.Ask SMhow theirday isgoingWe reallyappreciateyou (toprovider)Completeworksheetover thephone35%schedulingrateCongratulatedSM on lifeevent (married,new, baby,promotion)"Thank youso muchfor yourservice"Scheduledappt forSM"I candefinitelyassist youwith that""How istheweathertoday?""Thankyou forschedulingwith LHI"

LHI BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Graded call of 4.0 or higher
  2. Schedules more than 5 appts in one call.
  3. "Absolutely, I can help you with that"
  4. "Congratulations on your promotion!"
  5. Perfect attendance for the week
  6. Gained permission to place caller on hold and thank caller upon return
  7. Show empathy/concern when necessary
  8. "I would love to help you with that"
  9. "Thank you for calling LHI"
  10. "My pleasure to assist you"
  11. SM or provider compliments you
  12. "Certainly, I can help you with that"
  13. "How are you today?"
  14. A caller thanks you for helping them.
  15. Ask SM how their day is going
  16. We really appreciate you (to provider)
  17. Complete worksheet over the phone
  18. 35% scheduling rate
  19. Congratulated SM on life event (married, new, baby, promotion)
  20. "Thank you so much for your service"
  21. Scheduled appt for SM
  22. "I can definitely assist you with that"
  23. "How is the weather today?"
  24. "Thank you for scheduling with LHI"