"I candefinitelyassist youwith that""Congratulationson yourpromotion!"A callerthanks youfor helpingthem."I wouldlove tohelp youwith that"We reallyappreciateyou (toprovider)"Certainly,I can helpyou withthat"Scheduledappt forSMSM orprovidercomplimentsyou"Thankyou forschedulingwith LHI""Absolutely,I can helpyou withthat"35%schedulingrate"Howare youtoday?""How istheweathertoday?""Thankyou forcallingLHI"Ask SMhow theirday isgoingCongratulatedSM on lifeevent (married,new, baby,promotion)"Mypleasureto assistyou"Showempathy/concernwhen necessaryGainedpermission toplace caller onhold and thankcaller uponreturnPerfectattendancefor theweek"Thank youso muchfor yourservice"Gradedcall of 4.0or higherCompleteworksheetover thephoneSchedulesmore than5 appts inone call."I candefinitelyassist youwith that""Congratulationson yourpromotion!"A callerthanks youfor helpingthem."I wouldlove tohelp youwith that"We reallyappreciateyou (toprovider)"Certainly,I can helpyou withthat"Scheduledappt forSMSM orprovidercomplimentsyou"Thankyou forschedulingwith LHI""Absolutely,I can helpyou withthat"35%schedulingrate"Howare youtoday?""How istheweathertoday?""Thankyou forcallingLHI"Ask SMhow theirday isgoingCongratulatedSM on lifeevent (married,new, baby,promotion)"Mypleasureto assistyou"Showempathy/concernwhen necessaryGainedpermission toplace caller onhold and thankcaller uponreturnPerfectattendancefor theweek"Thank youso muchfor yourservice"Gradedcall of 4.0or higherCompleteworksheetover thephoneSchedulesmore than5 appts inone call.

LHI BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "I can definitely assist you with that"
  2. "Congratulations on your promotion!"
  3. A caller thanks you for helping them.
  4. "I would love to help you with that"
  5. We really appreciate you (to provider)
  6. "Certainly, I can help you with that"
  7. Scheduled appt for SM
  8. SM or provider compliments you
  9. "Thank you for scheduling with LHI"
  10. "Absolutely, I can help you with that"
  11. 35% scheduling rate
  12. "How are you today?"
  13. "How is the weather today?"
  14. "Thank you for calling LHI"
  15. Ask SM how their day is going
  16. Congratulated SM on life event (married, new, baby, promotion)
  17. "My pleasure to assist you"
  18. Show empathy/concern when necessary
  19. Gained permission to place caller on hold and thank caller upon return
  20. Perfect attendance for the week
  21. "Thank you so much for your service"
  22. Graded call of 4.0 or higher
  23. Complete worksheet over the phone
  24. Schedules more than 5 appts in one call.