Gainedpermission toplace caller onhold and thankcaller uponreturn"Thankyou forschedulingwith LHI"Perfectattendancefor theweekCompleteworksheetover thephoneScheduledappt forSM"Certainly,I can helpyou withthat""Howare youtoday?"35%schedulingrateShowempathy/concernwhen necessary"I wouldlove tohelp youwith that"Schedulesmore than5 appts inone call."I candefinitelyassist youwith that""How istheweathertoday?""Mypleasureto assistyou""Congratulationson yourpromotion!""Absolutely,I can helpyou withthat"A callerthanks youfor helpingthem.Ask SMhow theirday isgoing"Thankyou forcallingLHI""Thank youso muchfor yourservice"CongratulatedSM on lifeevent (married,new, baby,promotion)Gradedcall of 4.0or higherWe reallyappreciateyou (toprovider)SM orprovidercomplimentsyouGainedpermission toplace caller onhold and thankcaller uponreturn"Thankyou forschedulingwith LHI"Perfectattendancefor theweekCompleteworksheetover thephoneScheduledappt forSM"Certainly,I can helpyou withthat""Howare youtoday?"35%schedulingrateShowempathy/concernwhen necessary"I wouldlove tohelp youwith that"Schedulesmore than5 appts inone call."I candefinitelyassist youwith that""How istheweathertoday?""Mypleasureto assistyou""Congratulationson yourpromotion!""Absolutely,I can helpyou withthat"A callerthanks youfor helpingthem.Ask SMhow theirday isgoing"Thankyou forcallingLHI""Thank youso muchfor yourservice"CongratulatedSM on lifeevent (married,new, baby,promotion)Gradedcall of 4.0or higherWe reallyappreciateyou (toprovider)SM orprovidercomplimentsyou

LHI BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Gained permission to place caller on hold and thank caller upon return
  2. "Thank you for scheduling with LHI"
  3. Perfect attendance for the week
  4. Complete worksheet over the phone
  5. Scheduled appt for SM
  6. "Certainly, I can help you with that"
  7. "How are you today?"
  8. 35% scheduling rate
  9. Show empathy/concern when necessary
  10. "I would love to help you with that"
  11. Schedules more than 5 appts in one call.
  12. "I can definitely assist you with that"
  13. "How is the weather today?"
  14. "My pleasure to assist you"
  15. "Congratulations on your promotion!"
  16. "Absolutely, I can help you with that"
  17. A caller thanks you for helping them.
  18. Ask SM how their day is going
  19. "Thank you for calling LHI"
  20. "Thank you so much for your service"
  21. Congratulated SM on life event (married, new, baby, promotion)
  22. Graded call of 4.0 or higher
  23. We really appreciate you (to provider)
  24. SM or provider compliments you