"Mypleasureto assistyou"Showempathy/concernwhen necessaryCompleteworksheetover thephone"Thankyou forschedulingwith LHI"SM orprovidercomplimentsyouGradedcall of 4.0or higher"Certainly,I can helpyou withthat""I candefinitelyassist youwith that""Thank youso muchfor yourservice"Gainedpermission toplace caller onhold and thankcaller uponreturnScheduledappt forSMA callerthanks youfor helpingthem.Perfectattendancefor theweekCongratulatedSM on lifeevent (married,new, baby,promotion)35%schedulingrateWe reallyappreciateyou (toprovider)"Absolutely,I can helpyou withthat""I wouldlove tohelp youwith that""Howare youtoday?""How istheweathertoday?"Ask SMhow theirday isgoing"Congratulationson yourpromotion!"Schedulesmore than5 appts inone call."Thankyou forcallingLHI""Mypleasureto assistyou"Showempathy/concernwhen necessaryCompleteworksheetover thephone"Thankyou forschedulingwith LHI"SM orprovidercomplimentsyouGradedcall of 4.0or higher"Certainly,I can helpyou withthat""I candefinitelyassist youwith that""Thank youso muchfor yourservice"Gainedpermission toplace caller onhold and thankcaller uponreturnScheduledappt forSMA callerthanks youfor helpingthem.Perfectattendancefor theweekCongratulatedSM on lifeevent (married,new, baby,promotion)35%schedulingrateWe reallyappreciateyou (toprovider)"Absolutely,I can helpyou withthat""I wouldlove tohelp youwith that""Howare youtoday?""How istheweathertoday?"Ask SMhow theirday isgoing"Congratulationson yourpromotion!"Schedulesmore than5 appts inone call."Thankyou forcallingLHI"

LHI BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "My pleasure to assist you"
  2. Show empathy/concern when necessary
  3. Complete worksheet over the phone
  4. "Thank you for scheduling with LHI"
  5. SM or provider compliments you
  6. Graded call of 4.0 or higher
  7. "Certainly, I can help you with that"
  8. "I can definitely assist you with that"
  9. "Thank you so much for your service"
  10. Gained permission to place caller on hold and thank caller upon return
  11. Scheduled appt for SM
  12. A caller thanks you for helping them.
  13. Perfect attendance for the week
  14. Congratulated SM on life event (married, new, baby, promotion)
  15. 35% scheduling rate
  16. We really appreciate you (to provider)
  17. "Absolutely, I can help you with that"
  18. "I would love to help you with that"
  19. "How are you today?"
  20. "How is the weather today?"
  21. Ask SM how their day is going
  22. "Congratulations on your promotion!"
  23. Schedules more than 5 appts in one call.
  24. "Thank you for calling LHI"