"I wouldlove tohelp youwith that""Certainly,I can helpyou withthat"Perfectattendancefor theweekGainedpermission toplace caller onhold and thankcaller uponreturn"Thankyou forschedulingwith LHI"Schedulesmore than5 appts inone call.Gradedcall of 4.0or higherCompleteworksheetover thephone"I candefinitelyassist youwith that"A callerthanks youfor helpingthem."How istheweathertoday?"CongratulatedSM on lifeevent (married,new, baby,promotion)Ask SMhow theirday isgoing"Mypleasureto assistyou""Absolutely,I can helpyou withthat""Howare youtoday?"Scheduledappt forSM"Congratulationson yourpromotion!"Showempathy/concernwhen necessary"Thankyou forcallingLHI"SM orprovidercomplimentsyouWe reallyappreciateyou (toprovider)"Thank youso muchfor yourservice"35%schedulingrate"I wouldlove tohelp youwith that""Certainly,I can helpyou withthat"Perfectattendancefor theweekGainedpermission toplace caller onhold and thankcaller uponreturn"Thankyou forschedulingwith LHI"Schedulesmore than5 appts inone call.Gradedcall of 4.0or higherCompleteworksheetover thephone"I candefinitelyassist youwith that"A callerthanks youfor helpingthem."How istheweathertoday?"CongratulatedSM on lifeevent (married,new, baby,promotion)Ask SMhow theirday isgoing"Mypleasureto assistyou""Absolutely,I can helpyou withthat""Howare youtoday?"Scheduledappt forSM"Congratulationson yourpromotion!"Showempathy/concernwhen necessary"Thankyou forcallingLHI"SM orprovidercomplimentsyouWe reallyappreciateyou (toprovider)"Thank youso muchfor yourservice"35%schedulingrate

LHI BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "I would love to help you with that"
  2. "Certainly, I can help you with that"
  3. Perfect attendance for the week
  4. Gained permission to place caller on hold and thank caller upon return
  5. "Thank you for scheduling with LHI"
  6. Schedules more than 5 appts in one call.
  7. Graded call of 4.0 or higher
  8. Complete worksheet over the phone
  9. "I can definitely assist you with that"
  10. A caller thanks you for helping them.
  11. "How is the weather today?"
  12. Congratulated SM on life event (married, new, baby, promotion)
  13. Ask SM how their day is going
  14. "My pleasure to assist you"
  15. "Absolutely, I can help you with that"
  16. "How are you today?"
  17. Scheduled appt for SM
  18. "Congratulations on your promotion!"
  19. Show empathy/concern when necessary
  20. "Thank you for calling LHI"
  21. SM or provider compliments you
  22. We really appreciate you (to provider)
  23. "Thank you so much for your service"
  24. 35% scheduling rate