(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"My pleasure to assist you"
Show empathy/concern when necessary
Complete worksheet over the phone
"Thank you for scheduling with LHI"
SM or provider compliments you
Graded call of 4.0 or higher
"Certainly, I can help you with that"
"I can definitely assist you with that"
"Thank you so much for your service"
Gained permission to place caller on hold and thank caller upon return
Scheduled appt for SM
A caller thanks you for helping them.
Perfect attendance for the week
Congratulated SM on life event (married, new, baby, promotion)