Schedulesmore than5 appts inone call."Thank youso muchfor yourservice"A callerthanks youfor helpingthem."Howare youtoday?"Scheduledappt forSMWe reallyappreciateyou (toprovider)Ask SMhow theirday isgoingCongratulatedSM on lifeevent (married,new, baby,promotion)35%schedulingrate"Thankyou forcallingLHI"Gradedcall of 4.0or higher"Mypleasureto assistyou""Certainly,I can helpyou withthat""I candefinitelyassist youwith that"Completeworksheetover thephoneSM orprovidercomplimentsyouPerfectattendancefor theweek"I wouldlove tohelp youwith that""Absolutely,I can helpyou withthat""Thankyou forschedulingwith LHI"Gainedpermission toplace caller onhold and thankcaller uponreturn"Congratulationson yourpromotion!""How istheweathertoday?"Showempathy/concernwhen necessarySchedulesmore than5 appts inone call."Thank youso muchfor yourservice"A callerthanks youfor helpingthem."Howare youtoday?"Scheduledappt forSMWe reallyappreciateyou (toprovider)Ask SMhow theirday isgoingCongratulatedSM on lifeevent (married,new, baby,promotion)35%schedulingrate"Thankyou forcallingLHI"Gradedcall of 4.0or higher"Mypleasureto assistyou""Certainly,I can helpyou withthat""I candefinitelyassist youwith that"Completeworksheetover thephoneSM orprovidercomplimentsyouPerfectattendancefor theweek"I wouldlove tohelp youwith that""Absolutely,I can helpyou withthat""Thankyou forschedulingwith LHI"Gainedpermission toplace caller onhold and thankcaller uponreturn"Congratulationson yourpromotion!""How istheweathertoday?"Showempathy/concernwhen necessary

LHI BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Schedules more than 5 appts in one call.
  2. "Thank you so much for your service"
  3. A caller thanks you for helping them.
  4. "How are you today?"
  5. Scheduled appt for SM
  6. We really appreciate you (to provider)
  7. Ask SM how their day is going
  8. Congratulated SM on life event (married, new, baby, promotion)
  9. 35% scheduling rate
  10. "Thank you for calling LHI"
  11. Graded call of 4.0 or higher
  12. "My pleasure to assist you"
  13. "Certainly, I can help you with that"
  14. "I can definitely assist you with that"
  15. Complete worksheet over the phone
  16. SM or provider compliments you
  17. Perfect attendance for the week
  18. "I would love to help you with that"
  19. "Absolutely, I can help you with that"
  20. "Thank you for scheduling with LHI"
  21. Gained permission to place caller on hold and thank caller upon return
  22. "Congratulations on your promotion!"
  23. "How is the weather today?"
  24. Show empathy/concern when necessary