Showempathy/concernwhen necessarySchedulesmore than5 appts inone call.Completeworksheetover thephoneScheduledappt forSM"I candefinitelyassist youwith that""Certainly,I can helpyou withthat"Gradedcall of 4.0or higherWe reallyappreciateyou (toprovider)Gainedpermission toplace caller onhold and thankcaller uponreturnPerfectattendancefor theweekA callerthanks youfor helpingthem.CongratulatedSM on lifeevent (married,new, baby,promotion)"Mypleasureto assistyou""Thank youso muchfor yourservice""Howare youtoday?""How istheweathertoday?""Absolutely,I can helpyou withthat"Ask SMhow theirday isgoingSM orprovidercomplimentsyou"Thankyou forcallingLHI""Congratulationson yourpromotion!"35%schedulingrate"Thankyou forschedulingwith LHI""I wouldlove tohelp youwith that"Showempathy/concernwhen necessarySchedulesmore than5 appts inone call.Completeworksheetover thephoneScheduledappt forSM"I candefinitelyassist youwith that""Certainly,I can helpyou withthat"Gradedcall of 4.0or higherWe reallyappreciateyou (toprovider)Gainedpermission toplace caller onhold and thankcaller uponreturnPerfectattendancefor theweekA callerthanks youfor helpingthem.CongratulatedSM on lifeevent (married,new, baby,promotion)"Mypleasureto assistyou""Thank youso muchfor yourservice""Howare youtoday?""How istheweathertoday?""Absolutely,I can helpyou withthat"Ask SMhow theirday isgoingSM orprovidercomplimentsyou"Thankyou forcallingLHI""Congratulationson yourpromotion!"35%schedulingrate"Thankyou forschedulingwith LHI""I wouldlove tohelp youwith that"

LHI BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Show empathy/concern when necessary
  2. Schedules more than 5 appts in one call.
  3. Complete worksheet over the phone
  4. Scheduled appt for SM
  5. "I can definitely assist you with that"
  6. "Certainly, I can help you with that"
  7. Graded call of 4.0 or higher
  8. We really appreciate you (to provider)
  9. Gained permission to place caller on hold and thank caller upon return
  10. Perfect attendance for the week
  11. A caller thanks you for helping them.
  12. Congratulated SM on life event (married, new, baby, promotion)
  13. "My pleasure to assist you"
  14. "Thank you so much for your service"
  15. "How are you today?"
  16. "How is the weather today?"
  17. "Absolutely, I can help you with that"
  18. Ask SM how their day is going
  19. SM or provider compliments you
  20. "Thank you for calling LHI"
  21. "Congratulations on your promotion!"
  22. 35% scheduling rate
  23. "Thank you for scheduling with LHI"
  24. "I would love to help you with that"