Gradedcall of 4.0or higherAsk SMhow theirday isgoing"Congratulationson yourpromotion!""Howare youtoday?"A callerthanks youfor helpingthem."I candefinitelyassist youwith that""Mypleasureto assistyou"Perfectattendancefor theweek"I wouldlove tohelp youwith that""Absolutely,I can helpyou withthat""Thankyou forschedulingwith LHI""Thankyou forcallingLHI"35%schedulingrateSM orprovidercomplimentsyouCompleteworksheetover thephone"How istheweathertoday?""Certainly,I can helpyou withthat"CongratulatedSM on lifeevent (married,new, baby,promotion)"Thank youso muchfor yourservice"Showempathy/concernwhen necessaryGainedpermission toplace caller onhold and thankcaller uponreturnSchedulesmore than5 appts inone call.Scheduledappt forSMWe reallyappreciateyou (toprovider)Gradedcall of 4.0or higherAsk SMhow theirday isgoing"Congratulationson yourpromotion!""Howare youtoday?"A callerthanks youfor helpingthem."I candefinitelyassist youwith that""Mypleasureto assistyou"Perfectattendancefor theweek"I wouldlove tohelp youwith that""Absolutely,I can helpyou withthat""Thankyou forschedulingwith LHI""Thankyou forcallingLHI"35%schedulingrateSM orprovidercomplimentsyouCompleteworksheetover thephone"How istheweathertoday?""Certainly,I can helpyou withthat"CongratulatedSM on lifeevent (married,new, baby,promotion)"Thank youso muchfor yourservice"Showempathy/concernwhen necessaryGainedpermission toplace caller onhold and thankcaller uponreturnSchedulesmore than5 appts inone call.Scheduledappt forSMWe reallyappreciateyou (toprovider)

LHI BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Graded call of 4.0 or higher
  2. Ask SM how their day is going
  3. "Congratulations on your promotion!"
  4. "How are you today?"
  5. A caller thanks you for helping them.
  6. "I can definitely assist you with that"
  7. "My pleasure to assist you"
  8. Perfect attendance for the week
  9. "I would love to help you with that"
  10. "Absolutely, I can help you with that"
  11. "Thank you for scheduling with LHI"
  12. "Thank you for calling LHI"
  13. 35% scheduling rate
  14. SM or provider compliments you
  15. Complete worksheet over the phone
  16. "How is the weather today?"
  17. "Certainly, I can help you with that"
  18. Congratulated SM on life event (married, new, baby, promotion)
  19. "Thank you so much for your service"
  20. Show empathy/concern when necessary
  21. Gained permission to place caller on hold and thank caller upon return
  22. Schedules more than 5 appts in one call.
  23. Scheduled appt for SM
  24. We really appreciate you (to provider)