CongratulatedSM on lifeevent (married,new, baby,promotion)Gradedcall of 4.0or higherAsk SMhow theirday isgoing"Thankyou forcallingLHI""Mypleasureto assistyou"Perfectattendancefor theweek"Absolutely,I can helpyou withthat"Showempathy/concernwhen necessaryCompleteworksheetover thephone"Thank youso muchfor yourservice"Schedulesmore than5 appts inone call."Howare youtoday?""Thankyou forschedulingwith LHI"Scheduledappt forSMWe reallyappreciateyou (toprovider)"I wouldlove tohelp youwith that""How istheweathertoday?""Congratulationson yourpromotion!"A callerthanks youfor helpingthem.SM orprovidercomplimentsyouGainedpermission toplace caller onhold and thankcaller uponreturn"Certainly,I can helpyou withthat"35%schedulingrate"I candefinitelyassist youwith that"CongratulatedSM on lifeevent (married,new, baby,promotion)Gradedcall of 4.0or higherAsk SMhow theirday isgoing"Thankyou forcallingLHI""Mypleasureto assistyou"Perfectattendancefor theweek"Absolutely,I can helpyou withthat"Showempathy/concernwhen necessaryCompleteworksheetover thephone"Thank youso muchfor yourservice"Schedulesmore than5 appts inone call."Howare youtoday?""Thankyou forschedulingwith LHI"Scheduledappt forSMWe reallyappreciateyou (toprovider)"I wouldlove tohelp youwith that""How istheweathertoday?""Congratulationson yourpromotion!"A callerthanks youfor helpingthem.SM orprovidercomplimentsyouGainedpermission toplace caller onhold and thankcaller uponreturn"Certainly,I can helpyou withthat"35%schedulingrate"I candefinitelyassist youwith that"

LHI BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Congratulated SM on life event (married, new, baby, promotion)
  2. Graded call of 4.0 or higher
  3. Ask SM how their day is going
  4. "Thank you for calling LHI"
  5. "My pleasure to assist you"
  6. Perfect attendance for the week
  7. "Absolutely, I can help you with that"
  8. Show empathy/concern when necessary
  9. Complete worksheet over the phone
  10. "Thank you so much for your service"
  11. Schedules more than 5 appts in one call.
  12. "How are you today?"
  13. "Thank you for scheduling with LHI"
  14. Scheduled appt for SM
  15. We really appreciate you (to provider)
  16. "I would love to help you with that"
  17. "How is the weather today?"
  18. "Congratulations on your promotion!"
  19. A caller thanks you for helping them.
  20. SM or provider compliments you
  21. Gained permission to place caller on hold and thank caller upon return
  22. "Certainly, I can help you with that"
  23. 35% scheduling rate
  24. "I can definitely assist you with that"