Showempathy/concernwhen necessaryGainedpermission toplace caller onhold and thankcaller uponreturn"Thank youso muchfor yourservice"35%schedulingrate"Certainly,I can helpyou withthat""Thankyou forcallingLHI"Gradedcall of 4.0or higherWe reallyappreciateyou (toprovider)Ask SMhow theirday isgoing"Congratulationson yourpromotion!""Absolutely,I can helpyou withthat"A callerthanks youfor helpingthem.SM orprovidercomplimentsyouSchedulesmore than5 appts inone call."I wouldlove tohelp youwith that"Completeworksheetover thephone"Howare youtoday?""How istheweathertoday?""Thankyou forschedulingwith LHI"Scheduledappt forSMPerfectattendancefor theweek"I candefinitelyassist youwith that"CongratulatedSM on lifeevent (married,new, baby,promotion)"Mypleasureto assistyou"Showempathy/concernwhen necessaryGainedpermission toplace caller onhold and thankcaller uponreturn"Thank youso muchfor yourservice"35%schedulingrate"Certainly,I can helpyou withthat""Thankyou forcallingLHI"Gradedcall of 4.0or higherWe reallyappreciateyou (toprovider)Ask SMhow theirday isgoing"Congratulationson yourpromotion!""Absolutely,I can helpyou withthat"A callerthanks youfor helpingthem.SM orprovidercomplimentsyouSchedulesmore than5 appts inone call."I wouldlove tohelp youwith that"Completeworksheetover thephone"Howare youtoday?""How istheweathertoday?""Thankyou forschedulingwith LHI"Scheduledappt forSMPerfectattendancefor theweek"I candefinitelyassist youwith that"CongratulatedSM on lifeevent (married,new, baby,promotion)"Mypleasureto assistyou"

LHI BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Show empathy/concern when necessary
  2. Gained permission to place caller on hold and thank caller upon return
  3. "Thank you so much for your service"
  4. 35% scheduling rate
  5. "Certainly, I can help you with that"
  6. "Thank you for calling LHI"
  7. Graded call of 4.0 or higher
  8. We really appreciate you (to provider)
  9. Ask SM how their day is going
  10. "Congratulations on your promotion!"
  11. "Absolutely, I can help you with that"
  12. A caller thanks you for helping them.
  13. SM or provider compliments you
  14. Schedules more than 5 appts in one call.
  15. "I would love to help you with that"
  16. Complete worksheet over the phone
  17. "How are you today?"
  18. "How is the weather today?"
  19. "Thank you for scheduling with LHI"
  20. Scheduled appt for SM
  21. Perfect attendance for the week
  22. "I can definitely assist you with that"
  23. Congratulated SM on life event (married, new, baby, promotion)
  24. "My pleasure to assist you"