"How istheweathertoday?""Thank youso muchfor yourservice"Gradedcall of 4.0or higherSchedulesmore than5 appts inone call.35%schedulingrate"Absolutely,I can helpyou withthat""Thankyou forschedulingwith LHI"Ask SMhow theirday isgoing"Congratulationson yourpromotion!""I wouldlove tohelp youwith that""Certainly,I can helpyou withthat"CongratulatedSM on lifeevent (married,new, baby,promotion)Perfectattendancefor theweek"Mypleasureto assistyou""Thankyou forcallingLHI"Completeworksheetover thephoneSM orprovidercomplimentsyouWe reallyappreciateyou (toprovider)"Howare youtoday?"A callerthanks youfor helpingthem.Scheduledappt forSMGainedpermission toplace caller onhold and thankcaller uponreturn"I candefinitelyassist youwith that"Showempathy/concernwhen necessary"How istheweathertoday?""Thank youso muchfor yourservice"Gradedcall of 4.0or higherSchedulesmore than5 appts inone call.35%schedulingrate"Absolutely,I can helpyou withthat""Thankyou forschedulingwith LHI"Ask SMhow theirday isgoing"Congratulationson yourpromotion!""I wouldlove tohelp youwith that""Certainly,I can helpyou withthat"CongratulatedSM on lifeevent (married,new, baby,promotion)Perfectattendancefor theweek"Mypleasureto assistyou""Thankyou forcallingLHI"Completeworksheetover thephoneSM orprovidercomplimentsyouWe reallyappreciateyou (toprovider)"Howare youtoday?"A callerthanks youfor helpingthem.Scheduledappt forSMGainedpermission toplace caller onhold and thankcaller uponreturn"I candefinitelyassist youwith that"Showempathy/concernwhen necessary

LHI BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "How is the weather today?"
  2. "Thank you so much for your service"
  3. Graded call of 4.0 or higher
  4. Schedules more than 5 appts in one call.
  5. 35% scheduling rate
  6. "Absolutely, I can help you with that"
  7. "Thank you for scheduling with LHI"
  8. Ask SM how their day is going
  9. "Congratulations on your promotion!"
  10. "I would love to help you with that"
  11. "Certainly, I can help you with that"
  12. Congratulated SM on life event (married, new, baby, promotion)
  13. Perfect attendance for the week
  14. "My pleasure to assist you"
  15. "Thank you for calling LHI"
  16. Complete worksheet over the phone
  17. SM or provider compliments you
  18. We really appreciate you (to provider)
  19. "How are you today?"
  20. A caller thanks you for helping them.
  21. Scheduled appt for SM
  22. Gained permission to place caller on hold and thank caller upon return
  23. "I can definitely assist you with that"
  24. Show empathy/concern when necessary