Closed5emailsCreated acontact inSalesforceSpoke tosomeonefrom NorthCarolinaDocumenteda SubjectHad 0refusedcallsBrandedcallPerformeda batchloadProactivelypromoteWorkkeys.orgto callerReceiveda Kudo'sCallSaid "I canhelp you withthat." to 10customersList 3 url'sfrom act.orgthat you useto resolveissuesDid notuse "Ibelieve" asan answerOfferedadditionalassistanceHoldtimes 2min orlessDocumentedproduct andcategoryVerified 2points forSchool, 3points forstudentAsked forassistanceinNextChatNo morethan 2calls tohelp deskHad aGhostCallUsedproperholdprocedureTransferreda callDid not use theword"Unfortunately"Said yournameduring thecallReset aWorkkeysPasswordClosed5emailsCreated acontact inSalesforceSpoke tosomeonefrom NorthCarolinaDocumenteda SubjectHad 0refusedcallsBrandedcallPerformeda batchloadProactivelypromoteWorkkeys.orgto callerReceiveda Kudo'sCallSaid "I canhelp you withthat." to 10customersList 3 url'sfrom act.orgthat you useto resolveissuesDid notuse "Ibelieve" asan answerOfferedadditionalassistanceHoldtimes 2min orlessDocumentedproduct andcategoryVerified 2points forSchool, 3points forstudentAsked forassistanceinNextChatNo morethan 2calls tohelp deskHad aGhostCallUsedproperholdprocedureTransferreda callDid not use theword"Unfortunately"Said yournameduring thecallReset aWorkkeysPassword

Workkeys Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
O
3
I
4
O
5
O
6
N
7
G
8
B
9
B
10
I
11
G
12
N
13
G
14
I
15
B
16
I
17
O
18
I
19
B
20
N
21
G
22
O
23
G
24
N
  1. B-Closed 5 emails
  2. O-Created a contact in Salesforce
  3. I-Spoke to someone from North Carolina
  4. O-Documented a Subject
  5. O-Had 0 refused calls
  6. N-Branded call
  7. G-Performed a batch load
  8. B-Proactively promote Workkeys.org to caller
  9. B-Received a Kudo's Call
  10. I-Said "I can help you with that." to 10 customers
  11. G-List 3 url's from act.org that you use to resolve issues
  12. N-Did not use "I believe" as an answer
  13. G-Offered additional assistance
  14. I-Hold times 2 min or less
  15. B-Documented product and category
  16. I-Verified 2 points for School, 3 points for student
  17. O-Asked for assistance in NextChat
  18. I-No more than 2 calls to help desk
  19. B-Had a Ghost Call
  20. N-Used proper hold procedure
  21. G-Transferred a call
  22. O-Did not use the word "Unfortunately"
  23. G-Said your name during the call
  24. N-Reset a Workkeys Password