(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
I-No more than 2 calls to help desk
N-Used proper hold procedure
O-Did not use the word "Unfortunately"
O-Documented a Subject
N-Reset a Workkeys Password
B-Documented product and category
I-Said "I can help you with that." to 10 customers
N-Did not use "I believe" as an answer
I-Verified 2 points for School, 3 points for student
B-Proactively promote Workkeys.org to caller
O-Asked for assistance in NextChat
B-Closed 5 emails
G-Said your name during the call
B-Received a Kudo's Call
O-Created a contact in Salesforce
O-Had 0 refused calls
I-Hold times 2 min or less
G-List 3 url's from act.org that you use to resolve issues