UsedproperholdprocedureBrandedcallSaid yournameduring thecallOfferedadditionalassistanceSpoke tosomeonefrom NorthCarolinaProactivelypromoteWorkkeys.orgto callerNo morethan 2calls tohelp deskReset aWorkkeysPasswordSaid "I canhelp you withthat." to 10customersList 3 url'sfrom act.orgthat you useto resolveissuesDid notuse "Ibelieve" asan answerPerformeda batchloadClosed5emailsHad aGhostCallDocumenteda SubjectDocumentedproduct andcategoryDid not use theword"Unfortunately"Had 0refusedcallsHoldtimes 2min orlessCreated acontact inSalesforceAsked forassistanceinNextChatReceiveda Kudo'sCallVerified 2points forSchool, 3points forstudentTransferreda callUsedproperholdprocedureBrandedcallSaid yournameduring thecallOfferedadditionalassistanceSpoke tosomeonefrom NorthCarolinaProactivelypromoteWorkkeys.orgto callerNo morethan 2calls tohelp deskReset aWorkkeysPasswordSaid "I canhelp you withthat." to 10customersList 3 url'sfrom act.orgthat you useto resolveissuesDid notuse "Ibelieve" asan answerPerformeda batchloadClosed5emailsHad aGhostCallDocumenteda SubjectDocumentedproduct andcategoryDid not use theword"Unfortunately"Had 0refusedcallsHoldtimes 2min orlessCreated acontact inSalesforceAsked forassistanceinNextChatReceiveda Kudo'sCallVerified 2points forSchool, 3points forstudentTransferreda call

Workkeys Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
N
3
G
4
G
5
I
6
B
7
I
8
N
9
I
10
G
11
N
12
G
13
B
14
B
15
O
16
B
17
O
18
O
19
I
20
O
21
O
22
B
23
I
24
G
  1. N-Used proper hold procedure
  2. N-Branded call
  3. G-Said your name during the call
  4. G-Offered additional assistance
  5. I-Spoke to someone from North Carolina
  6. B-Proactively promote Workkeys.org to caller
  7. I-No more than 2 calls to help desk
  8. N-Reset a Workkeys Password
  9. I-Said "I can help you with that." to 10 customers
  10. G-List 3 url's from act.org that you use to resolve issues
  11. N-Did not use "I believe" as an answer
  12. G-Performed a batch load
  13. B-Closed 5 emails
  14. B-Had a Ghost Call
  15. O-Documented a Subject
  16. B-Documented product and category
  17. O-Did not use the word "Unfortunately"
  18. O-Had 0 refused calls
  19. I-Hold times 2 min or less
  20. O-Created a contact in Salesforce
  21. O-Asked for assistance in NextChat
  22. B-Received a Kudo's Call
  23. I-Verified 2 points for School, 3 points for student
  24. G-Transferred a call