OfferedadditionalassistanceProactivelypromoteWorkkeys.orgto callerDocumenteda SubjectUsedproperholdprocedurePerformeda batchloadSaid "I canhelp you withthat." to 10customersSpoke tosomeonefrom NorthCarolinaNo morethan 2calls tohelp deskCreated acontact inSalesforceHad aGhostCallHad 0refusedcallsReset aWorkkeysPasswordDocumentedproduct andcategoryDid not use theword"Unfortunately"Asked forassistanceinNextChatHoldtimes 2min orlessBrandedcallDid notuse "Ibelieve" asan answerVerified 2points forSchool, 3points forstudentReceiveda Kudo'sCallClosed5emailsSaid yournameduring thecallTransferreda callList 3 url'sfrom act.orgthat you useto resolveissuesOfferedadditionalassistanceProactivelypromoteWorkkeys.orgto callerDocumenteda SubjectUsedproperholdprocedurePerformeda batchloadSaid "I canhelp you withthat." to 10customersSpoke tosomeonefrom NorthCarolinaNo morethan 2calls tohelp deskCreated acontact inSalesforceHad aGhostCallHad 0refusedcallsReset aWorkkeysPasswordDocumentedproduct andcategoryDid not use theword"Unfortunately"Asked forassistanceinNextChatHoldtimes 2min orlessBrandedcallDid notuse "Ibelieve" asan answerVerified 2points forSchool, 3points forstudentReceiveda Kudo'sCallClosed5emailsSaid yournameduring thecallTransferreda callList 3 url'sfrom act.orgthat you useto resolveissues

Workkeys Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
B
3
O
4
N
5
G
6
I
7
I
8
I
9
O
10
B
11
O
12
N
13
B
14
O
15
O
16
I
17
N
18
N
19
I
20
B
21
B
22
G
23
G
24
G
  1. G-Offered additional assistance
  2. B-Proactively promote Workkeys.org to caller
  3. O-Documented a Subject
  4. N-Used proper hold procedure
  5. G-Performed a batch load
  6. I-Said "I can help you with that." to 10 customers
  7. I-Spoke to someone from North Carolina
  8. I-No more than 2 calls to help desk
  9. O-Created a contact in Salesforce
  10. B-Had a Ghost Call
  11. O-Had 0 refused calls
  12. N-Reset a Workkeys Password
  13. B-Documented product and category
  14. O-Did not use the word "Unfortunately"
  15. O-Asked for assistance in NextChat
  16. I-Hold times 2 min or less
  17. N-Branded call
  18. N-Did not use "I believe" as an answer
  19. I-Verified 2 points for School, 3 points for student
  20. B-Received a Kudo's Call
  21. B-Closed 5 emails
  22. G-Said your name during the call
  23. G-Transferred a call
  24. G-List 3 url's from act.org that you use to resolve issues