Performeda batchloadDid notuse "Ibelieve" asan answerSaid yournameduring thecallBrandedcallList 3 url'sfrom act.orgthat you useto resolveissuesAsked forassistanceinNextChatUsedproperholdprocedureNo morethan 2calls tohelp deskDocumentedproduct andcategoryClosed5emailsDid not use theword"Unfortunately"Created acontact inSalesforceHad aGhostCallOfferedadditionalassistanceProactivelypromoteWorkkeys.orgto callerHoldtimes 2min orlessSaid "I canhelp you withthat." to 10customersReceiveda Kudo'sCallReset aWorkkeysPasswordVerified 2points forSchool, 3points forstudentTransferreda callSpoke tosomeonefrom NorthCarolinaHad 0refusedcallsDocumenteda SubjectPerformeda batchloadDid notuse "Ibelieve" asan answerSaid yournameduring thecallBrandedcallList 3 url'sfrom act.orgthat you useto resolveissuesAsked forassistanceinNextChatUsedproperholdprocedureNo morethan 2calls tohelp deskDocumentedproduct andcategoryClosed5emailsDid not use theword"Unfortunately"Created acontact inSalesforceHad aGhostCallOfferedadditionalassistanceProactivelypromoteWorkkeys.orgto callerHoldtimes 2min orlessSaid "I canhelp you withthat." to 10customersReceiveda Kudo'sCallReset aWorkkeysPasswordVerified 2points forSchool, 3points forstudentTransferreda callSpoke tosomeonefrom NorthCarolinaHad 0refusedcallsDocumenteda Subject

Workkeys Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
N
3
G
4
N
5
G
6
O
7
N
8
I
9
B
10
B
11
O
12
O
13
B
14
G
15
B
16
I
17
I
18
B
19
N
20
I
21
G
22
I
23
O
24
O
  1. G-Performed a batch load
  2. N-Did not use "I believe" as an answer
  3. G-Said your name during the call
  4. N-Branded call
  5. G-List 3 url's from act.org that you use to resolve issues
  6. O-Asked for assistance in NextChat
  7. N-Used proper hold procedure
  8. I-No more than 2 calls to help desk
  9. B-Documented product and category
  10. B-Closed 5 emails
  11. O-Did not use the word "Unfortunately"
  12. O-Created a contact in Salesforce
  13. B-Had a Ghost Call
  14. G-Offered additional assistance
  15. B-Proactively promote Workkeys.org to caller
  16. I-Hold times 2 min or less
  17. I-Said "I can help you with that." to 10 customers
  18. B-Received a Kudo's Call
  19. N-Reset a Workkeys Password
  20. I-Verified 2 points for School, 3 points for student
  21. G-Transferred a call
  22. I-Spoke to someone from North Carolina
  23. O-Had 0 refused calls
  24. O-Documented a Subject