Reset aWorkkeysPasswordHad aGhostCallHad 0refusedcallsOfferedadditionalassistanceVerified 2points forSchool, 3points forstudentSaid "I canhelp you withthat." to 10customersTransferreda callBrandedcallSaid yournameduring thecallDid notuse "Ibelieve" asan answerPerformeda batchloadDid not use theword"Unfortunately"Created acontact inSalesforceNo morethan 2calls tohelp deskAsked forassistanceinNextChatReceiveda Kudo'sCallHoldtimes 2min orlessDocumenteda SubjectSpoke tosomeonefrom NorthCarolinaDocumentedproduct andcategoryUsedproperholdprocedureClosed5emailsProactivelypromoteWorkkeys.orgto callerList 3 url'sfrom act.orgthat you useto resolveissuesReset aWorkkeysPasswordHad aGhostCallHad 0refusedcallsOfferedadditionalassistanceVerified 2points forSchool, 3points forstudentSaid "I canhelp you withthat." to 10customersTransferreda callBrandedcallSaid yournameduring thecallDid notuse "Ibelieve" asan answerPerformeda batchloadDid not use theword"Unfortunately"Created acontact inSalesforceNo morethan 2calls tohelp deskAsked forassistanceinNextChatReceiveda Kudo'sCallHoldtimes 2min orlessDocumenteda SubjectSpoke tosomeonefrom NorthCarolinaDocumentedproduct andcategoryUsedproperholdprocedureClosed5emailsProactivelypromoteWorkkeys.orgto callerList 3 url'sfrom act.orgthat you useto resolveissues

Workkeys Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
B
3
O
4
G
5
I
6
I
7
G
8
N
9
G
10
N
11
G
12
O
13
O
14
I
15
O
16
B
17
I
18
O
19
I
20
B
21
N
22
B
23
B
24
G
  1. N-Reset a Workkeys Password
  2. B-Had a Ghost Call
  3. O-Had 0 refused calls
  4. G-Offered additional assistance
  5. I-Verified 2 points for School, 3 points for student
  6. I-Said "I can help you with that." to 10 customers
  7. G-Transferred a call
  8. N-Branded call
  9. G-Said your name during the call
  10. N-Did not use "I believe" as an answer
  11. G-Performed a batch load
  12. O-Did not use the word "Unfortunately"
  13. O-Created a contact in Salesforce
  14. I-No more than 2 calls to help desk
  15. O-Asked for assistance in NextChat
  16. B-Received a Kudo's Call
  17. I-Hold times 2 min or less
  18. O-Documented a Subject
  19. I-Spoke to someone from North Carolina
  20. B-Documented product and category
  21. N-Used proper hold procedure
  22. B-Closed 5 emails
  23. B-Proactively promote Workkeys.org to caller
  24. G-List 3 url's from act.org that you use to resolve issues