Said yournameduring thecallOfferedadditionalassistanceProactivelypromoteWorkkeys.orgto callerHoldtimes 2min orlessDocumentedproduct andcategoryAsked forassistanceinNextChatVerified 2points forSchool, 3points forstudentHad aGhostCallList 3 url'sfrom act.orgthat you useto resolveissuesUsedproperholdprocedureNo morethan 2calls tohelp deskPerformeda batchloadClosed5emailsSpoke tosomeonefrom NorthCarolinaReset aWorkkeysPasswordTransferreda callDocumenteda SubjectBrandedcallHad 0refusedcallsCreated acontact inSalesforceReceiveda Kudo'sCallDid notuse "Ibelieve" asan answerSaid "I canhelp you withthat." to 10customersDid not use theword"Unfortunately"Said yournameduring thecallOfferedadditionalassistanceProactivelypromoteWorkkeys.orgto callerHoldtimes 2min orlessDocumentedproduct andcategoryAsked forassistanceinNextChatVerified 2points forSchool, 3points forstudentHad aGhostCallList 3 url'sfrom act.orgthat you useto resolveissuesUsedproperholdprocedureNo morethan 2calls tohelp deskPerformeda batchloadClosed5emailsSpoke tosomeonefrom NorthCarolinaReset aWorkkeysPasswordTransferreda callDocumenteda SubjectBrandedcallHad 0refusedcallsCreated acontact inSalesforceReceiveda Kudo'sCallDid notuse "Ibelieve" asan answerSaid "I canhelp you withthat." to 10customersDid not use theword"Unfortunately"

Workkeys Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
G
3
B
4
I
5
B
6
O
7
I
8
B
9
G
10
N
11
I
12
G
13
B
14
I
15
N
16
G
17
O
18
N
19
O
20
O
21
B
22
N
23
I
24
O
  1. G-Said your name during the call
  2. G-Offered additional assistance
  3. B-Proactively promote Workkeys.org to caller
  4. I-Hold times 2 min or less
  5. B-Documented product and category
  6. O-Asked for assistance in NextChat
  7. I-Verified 2 points for School, 3 points for student
  8. B-Had a Ghost Call
  9. G-List 3 url's from act.org that you use to resolve issues
  10. N-Used proper hold procedure
  11. I-No more than 2 calls to help desk
  12. G-Performed a batch load
  13. B-Closed 5 emails
  14. I-Spoke to someone from North Carolina
  15. N-Reset a Workkeys Password
  16. G-Transferred a call
  17. O-Documented a Subject
  18. N-Branded call
  19. O-Had 0 refused calls
  20. O-Created a contact in Salesforce
  21. B-Received a Kudo's Call
  22. N-Did not use "I believe" as an answer
  23. I-Said "I can help you with that." to 10 customers
  24. O-Did not use the word "Unfortunately"