Receiveda Kudo'sCallHoldtimes 2min orlessTransferreda callSaid "I canhelp you withthat." to 10customersCreated acontact inSalesforceNo morethan 2calls tohelp deskAsked forassistanceinNextChatSaid yournameduring thecallHad aGhostCallVerified 2points forSchool, 3points forstudentPerformeda batchloadUsedproperholdprocedureDid notuse "Ibelieve" asan answerDocumentedproduct andcategorySpoke tosomeonefrom NorthCarolinaProactivelypromoteWorkkeys.orgto callerList 3 url'sfrom act.orgthat you useto resolveissuesBrandedcallOfferedadditionalassistanceClosed5emailsDid not use theword"Unfortunately"Reset aWorkkeysPasswordHad 0refusedcallsDocumenteda SubjectReceiveda Kudo'sCallHoldtimes 2min orlessTransferreda callSaid "I canhelp you withthat." to 10customersCreated acontact inSalesforceNo morethan 2calls tohelp deskAsked forassistanceinNextChatSaid yournameduring thecallHad aGhostCallVerified 2points forSchool, 3points forstudentPerformeda batchloadUsedproperholdprocedureDid notuse "Ibelieve" asan answerDocumentedproduct andcategorySpoke tosomeonefrom NorthCarolinaProactivelypromoteWorkkeys.orgto callerList 3 url'sfrom act.orgthat you useto resolveissuesBrandedcallOfferedadditionalassistanceClosed5emailsDid not use theword"Unfortunately"Reset aWorkkeysPasswordHad 0refusedcallsDocumenteda Subject

Workkeys Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
I
3
G
4
I
5
O
6
I
7
O
8
G
9
B
10
I
11
G
12
N
13
N
14
B
15
I
16
B
17
G
18
N
19
G
20
B
21
O
22
N
23
O
24
O
  1. B-Received a Kudo's Call
  2. I-Hold times 2 min or less
  3. G-Transferred a call
  4. I-Said "I can help you with that." to 10 customers
  5. O-Created a contact in Salesforce
  6. I-No more than 2 calls to help desk
  7. O-Asked for assistance in NextChat
  8. G-Said your name during the call
  9. B-Had a Ghost Call
  10. I-Verified 2 points for School, 3 points for student
  11. G-Performed a batch load
  12. N-Used proper hold procedure
  13. N-Did not use "I believe" as an answer
  14. B-Documented product and category
  15. I-Spoke to someone from North Carolina
  16. B-Proactively promote Workkeys.org to caller
  17. G-List 3 url's from act.org that you use to resolve issues
  18. N-Branded call
  19. G-Offered additional assistance
  20. B-Closed 5 emails
  21. O-Did not use the word "Unfortunately"
  22. N-Reset a Workkeys Password
  23. O-Had 0 refused calls
  24. O-Documented a Subject