Reset aWorkkeysPasswordSpoke tosomeonefrom NorthCarolinaDocumentedproduct andcategoryAsked forassistanceinNextChatNo morethan 2calls tohelp deskList 3 url'sfrom act.orgthat you useto resolveissuesReceiveda Kudo'sCallBrandedcallSaid yournameduring thecallTransferreda callHad 0refusedcallsHoldtimes 2min orlessPerformeda batchloadClosed5emailsHad aGhostCallSaid "I canhelp you withthat." to 10customersDid not use theword"Unfortunately"Documenteda SubjectDid notuse "Ibelieve" asan answerOfferedadditionalassistanceCreated acontact inSalesforceProactivelypromoteWorkkeys.orgto callerVerified 2points forSchool, 3points forstudentUsedproperholdprocedureReset aWorkkeysPasswordSpoke tosomeonefrom NorthCarolinaDocumentedproduct andcategoryAsked forassistanceinNextChatNo morethan 2calls tohelp deskList 3 url'sfrom act.orgthat you useto resolveissuesReceiveda Kudo'sCallBrandedcallSaid yournameduring thecallTransferreda callHad 0refusedcallsHoldtimes 2min orlessPerformeda batchloadClosed5emailsHad aGhostCallSaid "I canhelp you withthat." to 10customersDid not use theword"Unfortunately"Documenteda SubjectDid notuse "Ibelieve" asan answerOfferedadditionalassistanceCreated acontact inSalesforceProactivelypromoteWorkkeys.orgto callerVerified 2points forSchool, 3points forstudentUsedproperholdprocedure

Workkeys Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
I
3
B
4
O
5
I
6
G
7
B
8
N
9
G
10
G
11
O
12
I
13
G
14
B
15
B
16
I
17
O
18
O
19
N
20
G
21
O
22
B
23
I
24
N
  1. N-Reset a Workkeys Password
  2. I-Spoke to someone from North Carolina
  3. B-Documented product and category
  4. O-Asked for assistance in NextChat
  5. I-No more than 2 calls to help desk
  6. G-List 3 url's from act.org that you use to resolve issues
  7. B-Received a Kudo's Call
  8. N-Branded call
  9. G-Said your name during the call
  10. G-Transferred a call
  11. O-Had 0 refused calls
  12. I-Hold times 2 min or less
  13. G-Performed a batch load
  14. B-Closed 5 emails
  15. B-Had a Ghost Call
  16. I-Said "I can help you with that." to 10 customers
  17. O-Did not use the word "Unfortunately"
  18. O-Documented a Subject
  19. N-Did not use "I believe" as an answer
  20. G-Offered additional assistance
  21. O-Created a contact in Salesforce
  22. B-Proactively promote Workkeys.org to caller
  23. I-Verified 2 points for School, 3 points for student
  24. N-Used proper hold procedure