Transferreda callNo morethan 2calls tohelp deskProactivelypromoteWorkkeys.orgto callerClosed5emailsSaid "I canhelp you withthat." to 10customersAsked forassistanceinNextChatPerformeda batchloadHad aGhostCallUsedproperholdprocedureReceiveda Kudo'sCallSpoke tosomeonefrom NorthCarolinaDid not use theword"Unfortunately"Did notuse "Ibelieve" asan answerOfferedadditionalassistanceHoldtimes 2min orlessHad 0refusedcallsDocumenteda SubjectSaid yournameduring thecallReset aWorkkeysPasswordCreated acontact inSalesforceVerified 2points forSchool, 3points forstudentBrandedcallList 3 url'sfrom act.orgthat you useto resolveissuesDocumentedproduct andcategoryTransferreda callNo morethan 2calls tohelp deskProactivelypromoteWorkkeys.orgto callerClosed5emailsSaid "I canhelp you withthat." to 10customersAsked forassistanceinNextChatPerformeda batchloadHad aGhostCallUsedproperholdprocedureReceiveda Kudo'sCallSpoke tosomeonefrom NorthCarolinaDid not use theword"Unfortunately"Did notuse "Ibelieve" asan answerOfferedadditionalassistanceHoldtimes 2min orlessHad 0refusedcallsDocumenteda SubjectSaid yournameduring thecallReset aWorkkeysPasswordCreated acontact inSalesforceVerified 2points forSchool, 3points forstudentBrandedcallList 3 url'sfrom act.orgthat you useto resolveissuesDocumentedproduct andcategory

Workkeys Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
I
3
B
4
B
5
I
6
O
7
G
8
B
9
N
10
B
11
I
12
O
13
N
14
G
15
I
16
O
17
O
18
G
19
N
20
O
21
I
22
N
23
G
24
B
  1. G-Transferred a call
  2. I-No more than 2 calls to help desk
  3. B-Proactively promote Workkeys.org to caller
  4. B-Closed 5 emails
  5. I-Said "I can help you with that." to 10 customers
  6. O-Asked for assistance in NextChat
  7. G-Performed a batch load
  8. B-Had a Ghost Call
  9. N-Used proper hold procedure
  10. B-Received a Kudo's Call
  11. I-Spoke to someone from North Carolina
  12. O-Did not use the word "Unfortunately"
  13. N-Did not use "I believe" as an answer
  14. G-Offered additional assistance
  15. I-Hold times 2 min or less
  16. O-Had 0 refused calls
  17. O-Documented a Subject
  18. G-Said your name during the call
  19. N-Reset a Workkeys Password
  20. O-Created a contact in Salesforce
  21. I-Verified 2 points for School, 3 points for student
  22. N-Branded call
  23. G-List 3 url's from act.org that you use to resolve issues
  24. B-Documented product and category