Closed5emailsNo morethan 2calls tohelp deskSaid "I canhelp you withthat." to 10customersSaid yournameduring thecallSpoke tosomeonefrom NorthCarolinaTransferreda callProactivelypromoteWorkkeys.orgto callerDid not use theword"Unfortunately"BrandedcallHoldtimes 2min orlessHad aGhostCallDocumenteda SubjectHad 0refusedcallsList 3 url'sfrom act.orgthat you useto resolveissuesReset aWorkkeysPasswordReceiveda Kudo'sCallPerformeda batchloadCreated acontact inSalesforceVerified 2points forSchool, 3points forstudentOfferedadditionalassistanceDocumentedproduct andcategoryUsedproperholdprocedureAsked forassistanceinNextChatDid notuse "Ibelieve" asan answerClosed5emailsNo morethan 2calls tohelp deskSaid "I canhelp you withthat." to 10customersSaid yournameduring thecallSpoke tosomeonefrom NorthCarolinaTransferreda callProactivelypromoteWorkkeys.orgto callerDid not use theword"Unfortunately"BrandedcallHoldtimes 2min orlessHad aGhostCallDocumenteda SubjectHad 0refusedcallsList 3 url'sfrom act.orgthat you useto resolveissuesReset aWorkkeysPasswordReceiveda Kudo'sCallPerformeda batchloadCreated acontact inSalesforceVerified 2points forSchool, 3points forstudentOfferedadditionalassistanceDocumentedproduct andcategoryUsedproperholdprocedureAsked forassistanceinNextChatDid notuse "Ibelieve" asan answer

Workkeys Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
I
3
I
4
G
5
I
6
G
7
B
8
O
9
N
10
I
11
B
12
O
13
O
14
G
15
N
16
B
17
G
18
O
19
I
20
G
21
B
22
N
23
O
24
N
  1. B-Closed 5 emails
  2. I-No more than 2 calls to help desk
  3. I-Said "I can help you with that." to 10 customers
  4. G-Said your name during the call
  5. I-Spoke to someone from North Carolina
  6. G-Transferred a call
  7. B-Proactively promote Workkeys.org to caller
  8. O-Did not use the word "Unfortunately"
  9. N-Branded call
  10. I-Hold times 2 min or less
  11. B-Had a Ghost Call
  12. O-Documented a Subject
  13. O-Had 0 refused calls
  14. G-List 3 url's from act.org that you use to resolve issues
  15. N-Reset a Workkeys Password
  16. B-Received a Kudo's Call
  17. G-Performed a batch load
  18. O-Created a contact in Salesforce
  19. I-Verified 2 points for School, 3 points for student
  20. G-Offered additional assistance
  21. B-Documented product and category
  22. N-Used proper hold procedure
  23. O-Asked for assistance in NextChat
  24. N-Did not use "I believe" as an answer