BrandedcallCreated acontact inSalesforceReset aWorkkeysPasswordVerified 2points forSchool, 3points forstudentList 3 url'sfrom act.orgthat you useto resolveissuesProactivelypromoteWorkkeys.orgto callerPerformeda batchloadReceiveda Kudo'sCallOfferedadditionalassistanceHad aGhostCallSpoke tosomeonefrom NorthCarolinaNo morethan 2calls tohelp deskAsked forassistanceinNextChatSaid "I canhelp you withthat." to 10customersHad 0refusedcallsDocumentedproduct andcategoryTransferreda callHoldtimes 2min orlessDid not use theword"Unfortunately"Closed5emailsUsedproperholdprocedureSaid yournameduring thecallDid notuse "Ibelieve" asan answerDocumenteda SubjectBrandedcallCreated acontact inSalesforceReset aWorkkeysPasswordVerified 2points forSchool, 3points forstudentList 3 url'sfrom act.orgthat you useto resolveissuesProactivelypromoteWorkkeys.orgto callerPerformeda batchloadReceiveda Kudo'sCallOfferedadditionalassistanceHad aGhostCallSpoke tosomeonefrom NorthCarolinaNo morethan 2calls tohelp deskAsked forassistanceinNextChatSaid "I canhelp you withthat." to 10customersHad 0refusedcallsDocumentedproduct andcategoryTransferreda callHoldtimes 2min orlessDid not use theword"Unfortunately"Closed5emailsUsedproperholdprocedureSaid yournameduring thecallDid notuse "Ibelieve" asan answerDocumenteda Subject

Workkeys Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
O
3
N
4
I
5
G
6
B
7
G
8
B
9
G
10
B
11
I
12
I
13
O
14
I
15
O
16
B
17
G
18
I
19
O
20
B
21
N
22
G
23
N
24
O
  1. N-Branded call
  2. O-Created a contact in Salesforce
  3. N-Reset a Workkeys Password
  4. I-Verified 2 points for School, 3 points for student
  5. G-List 3 url's from act.org that you use to resolve issues
  6. B-Proactively promote Workkeys.org to caller
  7. G-Performed a batch load
  8. B-Received a Kudo's Call
  9. G-Offered additional assistance
  10. B-Had a Ghost Call
  11. I-Spoke to someone from North Carolina
  12. I-No more than 2 calls to help desk
  13. O-Asked for assistance in NextChat
  14. I-Said "I can help you with that." to 10 customers
  15. O-Had 0 refused calls
  16. B-Documented product and category
  17. G-Transferred a call
  18. I-Hold times 2 min or less
  19. O-Did not use the word "Unfortunately"
  20. B-Closed 5 emails
  21. N-Used proper hold procedure
  22. G-Said your name during the call
  23. N-Did not use "I believe" as an answer
  24. O-Documented a Subject