Said yournameduring thecallSpoke tosomeonefrom NorthCarolinaHad aGhostCallReset aWorkkeysPasswordSaid "I canhelp you withthat." to 10customersHoldtimes 2min orlessDid not use theword"Unfortunately"OfferedadditionalassistanceDid notuse "Ibelieve" asan answerPerformeda batchloadClosed5emailsBrandedcallVerified 2points forSchool, 3points forstudentAsked forassistanceinNextChatHad 0refusedcallsReceiveda Kudo'sCallNo morethan 2calls tohelp deskDocumentedproduct andcategoryTransferreda callDocumenteda SubjectProactivelypromoteWorkkeys.orgto callerList 3 url'sfrom act.orgthat you useto resolveissuesUsedproperholdprocedureCreated acontact inSalesforceSaid yournameduring thecallSpoke tosomeonefrom NorthCarolinaHad aGhostCallReset aWorkkeysPasswordSaid "I canhelp you withthat." to 10customersHoldtimes 2min orlessDid not use theword"Unfortunately"OfferedadditionalassistanceDid notuse "Ibelieve" asan answerPerformeda batchloadClosed5emailsBrandedcallVerified 2points forSchool, 3points forstudentAsked forassistanceinNextChatHad 0refusedcallsReceiveda Kudo'sCallNo morethan 2calls tohelp deskDocumentedproduct andcategoryTransferreda callDocumenteda SubjectProactivelypromoteWorkkeys.orgto callerList 3 url'sfrom act.orgthat you useto resolveissuesUsedproperholdprocedureCreated acontact inSalesforce

Workkeys Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
I
3
B
4
N
5
I
6
I
7
O
8
G
9
N
10
G
11
B
12
N
13
I
14
O
15
O
16
B
17
I
18
B
19
G
20
O
21
B
22
G
23
N
24
O
  1. G-Said your name during the call
  2. I-Spoke to someone from North Carolina
  3. B-Had a Ghost Call
  4. N-Reset a Workkeys Password
  5. I-Said "I can help you with that." to 10 customers
  6. I-Hold times 2 min or less
  7. O-Did not use the word "Unfortunately"
  8. G-Offered additional assistance
  9. N-Did not use "I believe" as an answer
  10. G-Performed a batch load
  11. B-Closed 5 emails
  12. N-Branded call
  13. I-Verified 2 points for School, 3 points for student
  14. O-Asked for assistance in NextChat
  15. O-Had 0 refused calls
  16. B-Received a Kudo's Call
  17. I-No more than 2 calls to help desk
  18. B-Documented product and category
  19. G-Transferred a call
  20. O-Documented a Subject
  21. B-Proactively promote Workkeys.org to caller
  22. G-List 3 url's from act.org that you use to resolve issues
  23. N-Used proper hold procedure
  24. O-Created a contact in Salesforce