No morethan 2calls tohelp deskClosed5emailsDocumentedproduct andcategoryHad 0refusedcallsReset aWorkkeysPasswordAsked forassistanceinNextChatOfferedadditionalassistanceVerified 2points forSchool, 3points forstudentDid notuse "Ibelieve" asan answerHad aGhostCallDocumenteda SubjectCreated acontact inSalesforcePerformeda batchloadHoldtimes 2min orlessTransferreda callSpoke tosomeonefrom NorthCarolinaUsedproperholdprocedureProactivelypromoteWorkkeys.orgto callerDid not use theword"Unfortunately"Said "I canhelp you withthat." to 10customersList 3 url'sfrom act.orgthat you useto resolveissuesSaid yournameduring thecallBrandedcallReceiveda Kudo'sCallNo morethan 2calls tohelp deskClosed5emailsDocumentedproduct andcategoryHad 0refusedcallsReset aWorkkeysPasswordAsked forassistanceinNextChatOfferedadditionalassistanceVerified 2points forSchool, 3points forstudentDid notuse "Ibelieve" asan answerHad aGhostCallDocumenteda SubjectCreated acontact inSalesforcePerformeda batchloadHoldtimes 2min orlessTransferreda callSpoke tosomeonefrom NorthCarolinaUsedproperholdprocedureProactivelypromoteWorkkeys.orgto callerDid not use theword"Unfortunately"Said "I canhelp you withthat." to 10customersList 3 url'sfrom act.orgthat you useto resolveissuesSaid yournameduring thecallBrandedcallReceiveda Kudo'sCall

Workkeys Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
B
3
B
4
O
5
N
6
O
7
G
8
I
9
N
10
B
11
O
12
O
13
G
14
I
15
G
16
I
17
N
18
B
19
O
20
I
21
G
22
G
23
N
24
B
  1. I-No more than 2 calls to help desk
  2. B-Closed 5 emails
  3. B-Documented product and category
  4. O-Had 0 refused calls
  5. N-Reset a Workkeys Password
  6. O-Asked for assistance in NextChat
  7. G-Offered additional assistance
  8. I-Verified 2 points for School, 3 points for student
  9. N-Did not use "I believe" as an answer
  10. B-Had a Ghost Call
  11. O-Documented a Subject
  12. O-Created a contact in Salesforce
  13. G-Performed a batch load
  14. I-Hold times 2 min or less
  15. G-Transferred a call
  16. I-Spoke to someone from North Carolina
  17. N-Used proper hold procedure
  18. B-Proactively promote Workkeys.org to caller
  19. O-Did not use the word "Unfortunately"
  20. I-Said "I can help you with that." to 10 customers
  21. G-List 3 url's from act.org that you use to resolve issues
  22. G-Said your name during the call
  23. N-Branded call
  24. B-Received a Kudo's Call