Verified 2points forSchool, 3points forstudentAsked forassistanceinNextChatDocumenteda SubjectHad aGhostCallTransferreda callBrandedcallUsedproperholdprocedureNo morethan 2calls tohelp deskSaid yournameduring thecallList 3 url'sfrom act.orgthat you useto resolveissuesOfferedadditionalassistanceReceiveda Kudo'sCallDocumentedproduct andcategoryHoldtimes 2min orlessPerformeda batchloadDid not use theword"Unfortunately"Had 0refusedcallsProactivelypromoteWorkkeys.orgto callerDid notuse "Ibelieve" asan answerCreated acontact inSalesforceSaid "I canhelp you withthat." to 10customersClosed5emailsReset aWorkkeysPasswordSpoke tosomeonefrom NorthCarolinaVerified 2points forSchool, 3points forstudentAsked forassistanceinNextChatDocumenteda SubjectHad aGhostCallTransferreda callBrandedcallUsedproperholdprocedureNo morethan 2calls tohelp deskSaid yournameduring thecallList 3 url'sfrom act.orgthat you useto resolveissuesOfferedadditionalassistanceReceiveda Kudo'sCallDocumentedproduct andcategoryHoldtimes 2min orlessPerformeda batchloadDid not use theword"Unfortunately"Had 0refusedcallsProactivelypromoteWorkkeys.orgto callerDid notuse "Ibelieve" asan answerCreated acontact inSalesforceSaid "I canhelp you withthat." to 10customersClosed5emailsReset aWorkkeysPasswordSpoke tosomeonefrom NorthCarolina

Workkeys Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
O
3
O
4
B
5
G
6
N
7
N
8
I
9
G
10
G
11
G
12
B
13
B
14
I
15
G
16
O
17
O
18
B
19
N
20
O
21
I
22
B
23
N
24
I
  1. I-Verified 2 points for School, 3 points for student
  2. O-Asked for assistance in NextChat
  3. O-Documented a Subject
  4. B-Had a Ghost Call
  5. G-Transferred a call
  6. N-Branded call
  7. N-Used proper hold procedure
  8. I-No more than 2 calls to help desk
  9. G-Said your name during the call
  10. G-List 3 url's from act.org that you use to resolve issues
  11. G-Offered additional assistance
  12. B-Received a Kudo's Call
  13. B-Documented product and category
  14. I-Hold times 2 min or less
  15. G-Performed a batch load
  16. O-Did not use the word "Unfortunately"
  17. O-Had 0 refused calls
  18. B-Proactively promote Workkeys.org to caller
  19. N-Did not use "I believe" as an answer
  20. O-Created a contact in Salesforce
  21. I-Said "I can help you with that." to 10 customers
  22. B-Closed 5 emails
  23. N-Reset a Workkeys Password
  24. I-Spoke to someone from North Carolina