Spoke tosomeonefrom NorthCarolinaReceiveda Kudo'sCallReset aWorkkeysPasswordClosed5emailsDocumentedproduct andcategoryHoldtimes 2min orlessProactivelypromoteWorkkeys.orgto callerDocumenteda SubjectAsked forassistanceinNextChatDid not use theword"Unfortunately"No morethan 2calls tohelp deskCreated acontact inSalesforceTransferreda callVerified 2points forSchool, 3points forstudentUsedproperholdprocedureList 3 url'sfrom act.orgthat you useto resolveissuesSaid "I canhelp you withthat." to 10customersHad aGhostCallSaid yournameduring thecallOfferedadditionalassistancePerformeda batchloadDid notuse "Ibelieve" asan answerBrandedcallHad 0refusedcallsSpoke tosomeonefrom NorthCarolinaReceiveda Kudo'sCallReset aWorkkeysPasswordClosed5emailsDocumentedproduct andcategoryHoldtimes 2min orlessProactivelypromoteWorkkeys.orgto callerDocumenteda SubjectAsked forassistanceinNextChatDid not use theword"Unfortunately"No morethan 2calls tohelp deskCreated acontact inSalesforceTransferreda callVerified 2points forSchool, 3points forstudentUsedproperholdprocedureList 3 url'sfrom act.orgthat you useto resolveissuesSaid "I canhelp you withthat." to 10customersHad aGhostCallSaid yournameduring thecallOfferedadditionalassistancePerformeda batchloadDid notuse "Ibelieve" asan answerBrandedcallHad 0refusedcalls

Workkeys Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
B
3
N
4
B
5
B
6
I
7
B
8
O
9
O
10
O
11
I
12
O
13
G
14
I
15
N
16
G
17
I
18
B
19
G
20
G
21
G
22
N
23
N
24
O
  1. I-Spoke to someone from North Carolina
  2. B-Received a Kudo's Call
  3. N-Reset a Workkeys Password
  4. B-Closed 5 emails
  5. B-Documented product and category
  6. I-Hold times 2 min or less
  7. B-Proactively promote Workkeys.org to caller
  8. O-Documented a Subject
  9. O-Asked for assistance in NextChat
  10. O-Did not use the word "Unfortunately"
  11. I-No more than 2 calls to help desk
  12. O-Created a contact in Salesforce
  13. G-Transferred a call
  14. I-Verified 2 points for School, 3 points for student
  15. N-Used proper hold procedure
  16. G-List 3 url's from act.org that you use to resolve issues
  17. I-Said "I can help you with that." to 10 customers
  18. B-Had a Ghost Call
  19. G-Said your name during the call
  20. G-Offered additional assistance
  21. G-Performed a batch load
  22. N-Did not use "I believe" as an answer
  23. N-Branded call
  24. O-Had 0 refused calls