No morethan 2calls tohelp deskUsedproperholdprocedureDid not use theword"Unfortunately"Documenteda SubjectReset aWorkkeysPasswordDocumentedproduct andcategorySaid "I canhelp you withthat." to 10customersDid notuse "Ibelieve" asan answerVerified 2points forSchool, 3points forstudentProactivelypromoteWorkkeys.orgto callerAsked forassistanceinNextChatClosed5emailsSaid yournameduring thecallReceiveda Kudo'sCallCreated acontact inSalesforceHad 0refusedcallsHoldtimes 2min orlessList 3 url'sfrom act.orgthat you useto resolveissuesTransferreda callOfferedadditionalassistanceBrandedcallHad aGhostCallSpoke tosomeonefrom NorthCarolinaPerformeda batchloadNo morethan 2calls tohelp deskUsedproperholdprocedureDid not use theword"Unfortunately"Documenteda SubjectReset aWorkkeysPasswordDocumentedproduct andcategorySaid "I canhelp you withthat." to 10customersDid notuse "Ibelieve" asan answerVerified 2points forSchool, 3points forstudentProactivelypromoteWorkkeys.orgto callerAsked forassistanceinNextChatClosed5emailsSaid yournameduring thecallReceiveda Kudo'sCallCreated acontact inSalesforceHad 0refusedcallsHoldtimes 2min orlessList 3 url'sfrom act.orgthat you useto resolveissuesTransferreda callOfferedadditionalassistanceBrandedcallHad aGhostCallSpoke tosomeonefrom NorthCarolinaPerformeda batchload

Workkeys Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
N
3
O
4
O
5
N
6
B
7
I
8
N
9
I
10
B
11
O
12
B
13
G
14
B
15
O
16
O
17
I
18
G
19
G
20
G
21
N
22
B
23
I
24
G
  1. I-No more than 2 calls to help desk
  2. N-Used proper hold procedure
  3. O-Did not use the word "Unfortunately"
  4. O-Documented a Subject
  5. N-Reset a Workkeys Password
  6. B-Documented product and category
  7. I-Said "I can help you with that." to 10 customers
  8. N-Did not use "I believe" as an answer
  9. I-Verified 2 points for School, 3 points for student
  10. B-Proactively promote Workkeys.org to caller
  11. O-Asked for assistance in NextChat
  12. B-Closed 5 emails
  13. G-Said your name during the call
  14. B-Received a Kudo's Call
  15. O-Created a contact in Salesforce
  16. O-Had 0 refused calls
  17. I-Hold times 2 min or less
  18. G-List 3 url's from act.org that you use to resolve issues
  19. G-Transferred a call
  20. G-Offered additional assistance
  21. N-Branded call
  22. B-Had a Ghost Call
  23. I-Spoke to someone from North Carolina
  24. G-Performed a batch load