Asked forassistanceinNextChatReset aWorkkeysPasswordHad aGhostCallHoldtimes 2min orlessSaid yournameduring thecallProactivelypromoteWorkkeys.orgto callerList 3 url'sfrom act.orgthat you useto resolveissuesBrandedcallSpoke tosomeonefrom NorthCarolinaTransferreda callSaid "I canhelp you withthat." to 10customersOfferedadditionalassistanceDocumenteda SubjectPerformeda batchloadCreated acontact inSalesforceHad 0refusedcallsUsedproperholdprocedureDocumentedproduct andcategoryVerified 2points forSchool, 3points forstudentDid notuse "Ibelieve" asan answerClosed5emailsReceiveda Kudo'sCallDid not use theword"Unfortunately"No morethan 2calls tohelp deskAsked forassistanceinNextChatReset aWorkkeysPasswordHad aGhostCallHoldtimes 2min orlessSaid yournameduring thecallProactivelypromoteWorkkeys.orgto callerList 3 url'sfrom act.orgthat you useto resolveissuesBrandedcallSpoke tosomeonefrom NorthCarolinaTransferreda callSaid "I canhelp you withthat." to 10customersOfferedadditionalassistanceDocumenteda SubjectPerformeda batchloadCreated acontact inSalesforceHad 0refusedcallsUsedproperholdprocedureDocumentedproduct andcategoryVerified 2points forSchool, 3points forstudentDid notuse "Ibelieve" asan answerClosed5emailsReceiveda Kudo'sCallDid not use theword"Unfortunately"No morethan 2calls tohelp desk

Workkeys Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
N
3
B
4
I
5
G
6
B
7
G
8
N
9
I
10
G
11
I
12
G
13
O
14
G
15
O
16
O
17
N
18
B
19
I
20
N
21
B
22
B
23
O
24
I
  1. O-Asked for assistance in NextChat
  2. N-Reset a Workkeys Password
  3. B-Had a Ghost Call
  4. I-Hold times 2 min or less
  5. G-Said your name during the call
  6. B-Proactively promote Workkeys.org to caller
  7. G-List 3 url's from act.org that you use to resolve issues
  8. N-Branded call
  9. I-Spoke to someone from North Carolina
  10. G-Transferred a call
  11. I-Said "I can help you with that." to 10 customers
  12. G-Offered additional assistance
  13. O-Documented a Subject
  14. G-Performed a batch load
  15. O-Created a contact in Salesforce
  16. O-Had 0 refused calls
  17. N-Used proper hold procedure
  18. B-Documented product and category
  19. I-Verified 2 points for School, 3 points for student
  20. N-Did not use "I believe" as an answer
  21. B-Closed 5 emails
  22. B-Received a Kudo's Call
  23. O-Did not use the word "Unfortunately"
  24. I-No more than 2 calls to help desk