Had 0refusedcallsList 3 url'sfrom act.orgthat you useto resolveissuesHad aGhostCallProactivelypromoteWorkkeys.orgto callerNo morethan 2calls tohelp deskSaid "I canhelp you withthat." to 10customersPerformeda batchloadTransferreda callReceiveda Kudo'sCallDid notuse "Ibelieve" asan answerDid not use theword"Unfortunately"Said yournameduring thecallHoldtimes 2min orlessDocumentedproduct andcategoryUsedproperholdprocedureSpoke tosomeonefrom NorthCarolinaAsked forassistanceinNextChatDocumenteda SubjectClosed5emailsVerified 2points forSchool, 3points forstudentBrandedcallCreated acontact inSalesforceOfferedadditionalassistanceReset aWorkkeysPasswordHad 0refusedcallsList 3 url'sfrom act.orgthat you useto resolveissuesHad aGhostCallProactivelypromoteWorkkeys.orgto callerNo morethan 2calls tohelp deskSaid "I canhelp you withthat." to 10customersPerformeda batchloadTransferreda callReceiveda Kudo'sCallDid notuse "Ibelieve" asan answerDid not use theword"Unfortunately"Said yournameduring thecallHoldtimes 2min orlessDocumentedproduct andcategoryUsedproperholdprocedureSpoke tosomeonefrom NorthCarolinaAsked forassistanceinNextChatDocumenteda SubjectClosed5emailsVerified 2points forSchool, 3points forstudentBrandedcallCreated acontact inSalesforceOfferedadditionalassistanceReset aWorkkeysPassword

Workkeys Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
G
3
B
4
B
5
I
6
I
7
G
8
G
9
B
10
N
11
O
12
G
13
I
14
B
15
N
16
I
17
O
18
O
19
B
20
I
21
N
22
O
23
G
24
N
  1. O-Had 0 refused calls
  2. G-List 3 url's from act.org that you use to resolve issues
  3. B-Had a Ghost Call
  4. B-Proactively promote Workkeys.org to caller
  5. I-No more than 2 calls to help desk
  6. I-Said "I can help you with that." to 10 customers
  7. G-Performed a batch load
  8. G-Transferred a call
  9. B-Received a Kudo's Call
  10. N-Did not use "I believe" as an answer
  11. O-Did not use the word "Unfortunately"
  12. G-Said your name during the call
  13. I-Hold times 2 min or less
  14. B-Documented product and category
  15. N-Used proper hold procedure
  16. I-Spoke to someone from North Carolina
  17. O-Asked for assistance in NextChat
  18. O-Documented a Subject
  19. B-Closed 5 emails
  20. I-Verified 2 points for School, 3 points for student
  21. N-Branded call
  22. O-Created a contact in Salesforce
  23. G-Offered additional assistance
  24. N-Reset a Workkeys Password