No morethan 2calls tohelp deskDocumenteda SubjectSpoke tosomeonefrom NorthCarolinaSaid yournameduring thecallSaid "I canhelp you withthat." to 10customersUsedproperholdprocedureHad aGhostCallAsked forassistanceinNextChatVerified 2points forSchool, 3points forstudentTransferreda callDid notuse "Ibelieve" asan answerDocumentedproduct andcategoryList 3 url'sfrom act.orgthat you useto resolveissuesPerformeda batchloadReset aWorkkeysPasswordProactivelypromoteWorkkeys.orgto callerHoldtimes 2min orlessBrandedcallHad 0refusedcallsDid not use theword"Unfortunately"OfferedadditionalassistanceCreated acontact inSalesforceReceiveda Kudo'sCallClosed5emailsNo morethan 2calls tohelp deskDocumenteda SubjectSpoke tosomeonefrom NorthCarolinaSaid yournameduring thecallSaid "I canhelp you withthat." to 10customersUsedproperholdprocedureHad aGhostCallAsked forassistanceinNextChatVerified 2points forSchool, 3points forstudentTransferreda callDid notuse "Ibelieve" asan answerDocumentedproduct andcategoryList 3 url'sfrom act.orgthat you useto resolveissuesPerformeda batchloadReset aWorkkeysPasswordProactivelypromoteWorkkeys.orgto callerHoldtimes 2min orlessBrandedcallHad 0refusedcallsDid not use theword"Unfortunately"OfferedadditionalassistanceCreated acontact inSalesforceReceiveda Kudo'sCallClosed5emails

Workkeys Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
O
3
I
4
G
5
I
6
N
7
B
8
O
9
I
10
G
11
N
12
B
13
G
14
G
15
N
16
B
17
I
18
N
19
O
20
O
21
G
22
O
23
B
24
B
  1. I-No more than 2 calls to help desk
  2. O-Documented a Subject
  3. I-Spoke to someone from North Carolina
  4. G-Said your name during the call
  5. I-Said "I can help you with that." to 10 customers
  6. N-Used proper hold procedure
  7. B-Had a Ghost Call
  8. O-Asked for assistance in NextChat
  9. I-Verified 2 points for School, 3 points for student
  10. G-Transferred a call
  11. N-Did not use "I believe" as an answer
  12. B-Documented product and category
  13. G-List 3 url's from act.org that you use to resolve issues
  14. G-Performed a batch load
  15. N-Reset a Workkeys Password
  16. B-Proactively promote Workkeys.org to caller
  17. I-Hold times 2 min or less
  18. N-Branded call
  19. O-Had 0 refused calls
  20. O-Did not use the word "Unfortunately"
  21. G-Offered additional assistance
  22. O-Created a contact in Salesforce
  23. B-Received a Kudo's Call
  24. B-Closed 5 emails