Receiveda Kudo'sCallDid not use theword"Unfortunately"No morethan 2calls tohelp deskCreated acontact inSalesforcePerformeda batchloadClosed5emailsReset aWorkkeysPasswordHoldtimes 2min orlessUsedproperholdprocedureTransferreda callSpoke tosomeonefrom NorthCarolinaVerified 2points forSchool, 3points forstudentBrandedcallProactivelypromoteWorkkeys.orgto callerAsked forassistanceinNextChatDid notuse "Ibelieve" asan answerSaid "I canhelp you withthat." to 10customersHad 0refusedcallsList 3 url'sfrom act.orgthat you useto resolveissuesHad aGhostCallOfferedadditionalassistanceDocumentedproduct andcategoryDocumenteda SubjectSaid yournameduring thecallReceiveda Kudo'sCallDid not use theword"Unfortunately"No morethan 2calls tohelp deskCreated acontact inSalesforcePerformeda batchloadClosed5emailsReset aWorkkeysPasswordHoldtimes 2min orlessUsedproperholdprocedureTransferreda callSpoke tosomeonefrom NorthCarolinaVerified 2points forSchool, 3points forstudentBrandedcallProactivelypromoteWorkkeys.orgto callerAsked forassistanceinNextChatDid notuse "Ibelieve" asan answerSaid "I canhelp you withthat." to 10customersHad 0refusedcallsList 3 url'sfrom act.orgthat you useto resolveissuesHad aGhostCallOfferedadditionalassistanceDocumentedproduct andcategoryDocumenteda SubjectSaid yournameduring thecall

Workkeys Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
O
3
I
4
O
5
G
6
B
7
N
8
I
9
N
10
G
11
I
12
I
13
N
14
B
15
O
16
N
17
I
18
O
19
G
20
B
21
G
22
B
23
O
24
G
  1. B-Received a Kudo's Call
  2. O-Did not use the word "Unfortunately"
  3. I-No more than 2 calls to help desk
  4. O-Created a contact in Salesforce
  5. G-Performed a batch load
  6. B-Closed 5 emails
  7. N-Reset a Workkeys Password
  8. I-Hold times 2 min or less
  9. N-Used proper hold procedure
  10. G-Transferred a call
  11. I-Spoke to someone from North Carolina
  12. I-Verified 2 points for School, 3 points for student
  13. N-Branded call
  14. B-Proactively promote Workkeys.org to caller
  15. O-Asked for assistance in NextChat
  16. N-Did not use "I believe" as an answer
  17. I-Said "I can help you with that." to 10 customers
  18. O-Had 0 refused calls
  19. G-List 3 url's from act.org that you use to resolve issues
  20. B-Had a Ghost Call
  21. G-Offered additional assistance
  22. B-Documented product and category
  23. O-Documented a Subject
  24. G-Said your name during the call