This bingo card has a free space and 24 words: Closed 5 emails, Said "I can help you with that." to 10 customers, Reset a Workkeys Password, Performed a batch load, Created a contact in Salesforce, Had a Ghost Call, Spoke to someone from North Carolina, Used proper hold procedure, List 3 url's from act.org that you use to resolve issues, Had 0 refused calls, Documented product and category, No more than 2 calls to help desk, Offered additional assistance, Did not use the word "Unfortunately", Proactively promote Workkeys.org to caller, Hold times 2 min or less, Did not use "I believe" as an answer, Transferred a call, Documented a Subject, Received a Kudo's Call, Verified 2 points for School, 3 points for student, Branded call, Said your name during the call and Asked for assistance in NextChat.
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