(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
N-Tell the truth when it’s in your customer best interest
O-Avoiding conversations can lead to low morale, embarrassment, lack of growth, bottom line losses.
I-You will honor yourself and your customers by finding the courage when you need it.
N-Free!
I-When Bob Hope was dealing with you, he made you feel like you were the most important person in the room
I-Jobing.com
N-Engaged employees
O-Employees get free soda and cof
B-Mariah Bieber
B-Gather all the information
G-Roll out the Red Carpet
B-Culture of hugging
O-Be compassionate, but pull no punches
I-Have the courage
O-Because you care
G-Tell the truth about what you can and Cannot Do
O-He was appreciative
G-Sometimes the cost of avoiding difficult conversations is much greater than the potential embarrassment.
N-Deliver the news in person
B-Difficult conversations you should be having with employees, customers and yourself
N-Bob Hope
G-Put yourself in the other person’s position and behave accordingly