(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Demonstrated show and tell statements to share product information without customer asking
Used associate observations with associates during start of their shift
Asked open ended lifestyle questions to connect and learn more about customer
Asked questions to understand the "what" and "why" root cause of behavior
Followed up with associate around behaviors associate identified at beginning of shift
Sought out coaching from other SLT members
Role played and gave associate homework to follow up with next time
Helped associate breakaway from customer
Demonstrated behaviors you want to see duplicated in associates
Celebrated wins with behavior to reinforce what you loved seeing
Utilized CSL observation form to coach and grow SLT members
Consistent coaching as CSL to sustain or adjust behaviors to deliver ultimate experience
Consistent coaching in fitting rooms
Shared product feature and benefits customer loved that inspired customer to buy
Free!
Asked associate to choose 2 elevated selling behaviors they will work on during shift
