This bingo card has 16 words: Used associate observations with associates during start of their shift, Celebrated wins with behavior to reinforce what you loved seeing, Role played and gave associate homework to follow up with next time, Asked associate to choose 2 elevated selling behaviors they will work on during shift, Asked questions to understand the "what" and "why" root cause of behavior, Utilized CSL observation form to coach and grow SLT members, Demonstrated show and tell statements to share product information without customer asking, Followed up with associate around behaviors associate identified at beginning of shift, Free!, Helped associate breakaway from customer, Demonstrated behaviors you want to see duplicated in associates, Consistent coaching in fitting rooms, Sought out coaching from other SLT members, Asked open ended lifestyle questions to connect and learn more about customer, Consistent coaching as CSL to sustain or adjust behaviors to deliver ultimate experience and Shared product feature and benefits customer loved that inspired customer to buy.
Associate Elevated Selling | Associate Elevated Selling | Team #1538 Cashwrap | ICPM | CULTURE BINGO
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