Agent getsKudosfromcustomerAgentrequest toleave thefloorSupervisorassistedagent withcallAssistAgent withescalatedcallAgent sentrequest tomove item toworkflow inUDSRFLrequest/flex ortemporaryschedulechangeUnique orrarequestion orsituationAgent sentemail toemployerrefunds andcopied you on itAgentmadechats thatweekAgentrequesteda BlockremovedAgent sentrequest toreinstatepolicyAgent requestto havepenaltiesvoided on apolicyAgentneeds helpcreating acertificateAgent notifiedhelp desk ofsystem issueand copiedsupervisorRFLrequest/flex ortemporaryschedulechangeAgent sentrequest toA/R andcopiedSupervisorAgentmadechats thatweekAssistAgent withescalatedcallAgentrequestedlapseremovedAgent needshelp findinginformation onwebsite orCore suiteAgentrequestlunch & learnor BWC TVSupervisorcall noside bysideAgent got100%disconnecton surveysAgent requesthelp reviewingor invoice orrefund onpolicyAgent getsKudosfromcustomerAgentrequest toleave thefloorSupervisorassistedagent withcallAssistAgent withescalatedcallAgent sentrequest tomove item toworkflow inUDSRFLrequest/flex ortemporaryschedulechangeUnique orrarequestion orsituationAgent sentemail toemployerrefunds andcopied you on itAgentmadechats thatweekAgentrequesteda BlockremovedAgent sentrequest toreinstatepolicyAgent requestto havepenaltiesvoided on apolicyAgentneeds helpcreating acertificateAgent notifiedhelp desk ofsystem issueand copiedsupervisorRFLrequest/flex ortemporaryschedulechangeAgent sentrequest toA/R andcopiedSupervisorAgentmadechats thatweekAssistAgent withescalatedcallAgentrequestedlapseremovedAgent needshelp findinginformation onwebsite orCore suiteAgentrequestlunch & learnor BWC TVSupervisorcall noside bysideAgent got100%disconnecton surveysAgent requesthelp reviewingor invoice orrefund onpolicy

Supervisor Survivor Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Agent gets Kudos from customer
  2. Agent request to leave the floor
  3. Supervisor assisted agent with call
  4. Assist Agent with escalated call
  5. Agent sent request to move item to workflow in UDS
  6. RFL request/flex or temporary schedule change
  7. Unique or rare question or situation
  8. Agent sent email to employer refunds and copied you on it
  9. Agent made chats that week
  10. Agent requested a Block removed
  11. Agent sent request to reinstate policy
  12. Agent request to have penalties voided on a policy
  13. Agent needs help creating a certificate
  14. Agent notified help desk of system issue and copied supervisor
  15. RFL request/flex or temporary schedule change
  16. Agent sent request to A/R and copied Supervisor
  17. Agent made chats that week
  18. Assist Agent with escalated call
  19. Agent requested lapse removed
  20. Agent needs help finding information on website or Core suite
  21. Agent request lunch & learn or BWC TV
  22. Supervisor call no side by side
  23. Agent got 100% disconnect on surveys
  24. Agent request help reviewing or invoice or refund on policy