Agent getsKudosfromcustomerAgentmadechats thatweekAgentrequesteda BlockremovedSupervisorassistedagent withcallAssistAgent withescalatedcallAgentmadechats thatweekAgent requestto havepenaltiesvoided on apolicyUnique orrarequestion orsituationAgent got100%disconnecton surveysAgent notifiedhelp desk ofsystem issueand copiedsupervisorAgent sentemail toemployerrefunds andcopied you on itAgent sentrequest toA/R andcopiedSupervisorAgent sentrequest tomove item toworkflow inUDSSupervisorcall noside bysideAgent requesthelp reviewingor invoice orrefund onpolicyAgent needshelp findinginformation onwebsite orCore suiteAgentrequest toleave thefloorAssistAgent withescalatedcallAgentrequestedlapseremovedAgentneeds helpcreating acertificateAgentrequestlunch & learnor BWC TVRFLrequest/flex ortemporaryschedulechangeRFLrequest/flex ortemporaryschedulechangeAgent sentrequest toreinstatepolicyAgent getsKudosfromcustomerAgentmadechats thatweekAgentrequesteda BlockremovedSupervisorassistedagent withcallAssistAgent withescalatedcallAgentmadechats thatweekAgent requestto havepenaltiesvoided on apolicyUnique orrarequestion orsituationAgent got100%disconnecton surveysAgent notifiedhelp desk ofsystem issueand copiedsupervisorAgent sentemail toemployerrefunds andcopied you on itAgent sentrequest toA/R andcopiedSupervisorAgent sentrequest tomove item toworkflow inUDSSupervisorcall noside bysideAgent requesthelp reviewingor invoice orrefund onpolicyAgent needshelp findinginformation onwebsite orCore suiteAgentrequest toleave thefloorAssistAgent withescalatedcallAgentrequestedlapseremovedAgentneeds helpcreating acertificateAgentrequestlunch & learnor BWC TVRFLrequest/flex ortemporaryschedulechangeRFLrequest/flex ortemporaryschedulechangeAgent sentrequest toreinstatepolicy

Supervisor Survivor Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Agent gets Kudos from customer
  2. Agent made chats that week
  3. Agent requested a Block removed
  4. Supervisor assisted agent with call
  5. Assist Agent with escalated call
  6. Agent made chats that week
  7. Agent request to have penalties voided on a policy
  8. Unique or rare question or situation
  9. Agent got 100% disconnect on surveys
  10. Agent notified help desk of system issue and copied supervisor
  11. Agent sent email to employer refunds and copied you on it
  12. Agent sent request to A/R and copied Supervisor
  13. Agent sent request to move item to workflow in UDS
  14. Supervisor call no side by side
  15. Agent request help reviewing or invoice or refund on policy
  16. Agent needs help finding information on website or Core suite
  17. Agent request to leave the floor
  18. Assist Agent with escalated call
  19. Agent requested lapse removed
  20. Agent needs help creating a certificate
  21. Agent request lunch & learn or BWC TV
  22. RFL request/flex or temporary schedule change
  23. RFL request/flex or temporary schedule change
  24. Agent sent request to reinstate policy