Agent got100%disconnecton surveysSupervisorcall noside bysideRFLrequest/flex ortemporaryschedulechangeAgent sentrequest tomove item toworkflow inUDSAgent notifiedhelp desk ofsystem issueand copiedsupervisorAgentrequest toleave thefloorAgent requesthelp reviewingor invoice orrefund onpolicyAgentrequestedlapseremovedAgent sentrequest toreinstatepolicyAgent needshelp findinginformation onwebsite orCore suiteAgent sentrequest toA/R andcopiedSupervisorAgent getsKudosfromcustomerAgentneeds helpcreating acertificateAgentmadechats thatweekAssistAgent withescalatedcallAssistAgent withescalatedcallAgentrequesteda BlockremovedRFLrequest/flex ortemporaryschedulechangeAgentrequestlunch & learnor BWC TVAgent requestto havepenaltiesvoided on apolicyAgentmadechats thatweekSupervisorassistedagent withcallAgent sentemail toemployerrefunds andcopied you on itUnique orrarequestion orsituationAgent got100%disconnecton surveysSupervisorcall noside bysideRFLrequest/flex ortemporaryschedulechangeAgent sentrequest tomove item toworkflow inUDSAgent notifiedhelp desk ofsystem issueand copiedsupervisorAgentrequest toleave thefloorAgent requesthelp reviewingor invoice orrefund onpolicyAgentrequestedlapseremovedAgent sentrequest toreinstatepolicyAgent needshelp findinginformation onwebsite orCore suiteAgent sentrequest toA/R andcopiedSupervisorAgent getsKudosfromcustomerAgentneeds helpcreating acertificateAgentmadechats thatweekAssistAgent withescalatedcallAssistAgent withescalatedcallAgentrequesteda BlockremovedRFLrequest/flex ortemporaryschedulechangeAgentrequestlunch & learnor BWC TVAgent requestto havepenaltiesvoided on apolicyAgentmadechats thatweekSupervisorassistedagent withcallAgent sentemail toemployerrefunds andcopied you on itUnique orrarequestion orsituation

Supervisor Survivor Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Agent got 100% disconnect on surveys
  2. Supervisor call no side by side
  3. RFL request/flex or temporary schedule change
  4. Agent sent request to move item to workflow in UDS
  5. Agent notified help desk of system issue and copied supervisor
  6. Agent request to leave the floor
  7. Agent request help reviewing or invoice or refund on policy
  8. Agent requested lapse removed
  9. Agent sent request to reinstate policy
  10. Agent needs help finding information on website or Core suite
  11. Agent sent request to A/R and copied Supervisor
  12. Agent gets Kudos from customer
  13. Agent needs help creating a certificate
  14. Agent made chats that week
  15. Assist Agent with escalated call
  16. Assist Agent with escalated call
  17. Agent requested a Block removed
  18. RFL request/flex or temporary schedule change
  19. Agent request lunch & learn or BWC TV
  20. Agent request to have penalties voided on a policy
  21. Agent made chats that week
  22. Supervisor assisted agent with call
  23. Agent sent email to employer refunds and copied you on it
  24. Unique or rare question or situation