Agent sentrequest tomove item toworkflow inUDSAgentneeds helpcreating acertificateAgent sentemail toemployerrefunds andcopied you on itUnique orrarequestion orsituationAgentrequestedlapseremovedAgent requesthelp reviewingor invoice orrefund onpolicyAgent sentrequest toA/R andcopiedSupervisorAgent requestto havepenaltiesvoided on apolicyRFLrequest/flex ortemporaryschedulechangeAgentmadechats thatweekAgent getsKudosfromcustomerAgent sentrequest toreinstatepolicyAgentrequesteda BlockremovedAgent notifiedhelp desk ofsystem issueand copiedsupervisorAgentrequestlunch & learnor BWC TVSupervisorassistedagent withcallAssistAgent withescalatedcallAgentmadechats thatweekAgentrequest toleave thefloorAssistAgent withescalatedcallRFLrequest/flex ortemporaryschedulechangeAgent got100%disconnecton surveysSupervisorcall noside bysideAgent needshelp findinginformation onwebsite orCore suiteAgent sentrequest tomove item toworkflow inUDSAgentneeds helpcreating acertificateAgent sentemail toemployerrefunds andcopied you on itUnique orrarequestion orsituationAgentrequestedlapseremovedAgent requesthelp reviewingor invoice orrefund onpolicyAgent sentrequest toA/R andcopiedSupervisorAgent requestto havepenaltiesvoided on apolicyRFLrequest/flex ortemporaryschedulechangeAgentmadechats thatweekAgent getsKudosfromcustomerAgent sentrequest toreinstatepolicyAgentrequesteda BlockremovedAgent notifiedhelp desk ofsystem issueand copiedsupervisorAgentrequestlunch & learnor BWC TVSupervisorassistedagent withcallAssistAgent withescalatedcallAgentmadechats thatweekAgentrequest toleave thefloorAssistAgent withescalatedcallRFLrequest/flex ortemporaryschedulechangeAgent got100%disconnecton surveysSupervisorcall noside bysideAgent needshelp findinginformation onwebsite orCore suite

Supervisor Survivor Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Agent sent request to move item to workflow in UDS
  2. Agent needs help creating a certificate
  3. Agent sent email to employer refunds and copied you on it
  4. Unique or rare question or situation
  5. Agent requested lapse removed
  6. Agent request help reviewing or invoice or refund on policy
  7. Agent sent request to A/R and copied Supervisor
  8. Agent request to have penalties voided on a policy
  9. RFL request/flex or temporary schedule change
  10. Agent made chats that week
  11. Agent gets Kudos from customer
  12. Agent sent request to reinstate policy
  13. Agent requested a Block removed
  14. Agent notified help desk of system issue and copied supervisor
  15. Agent request lunch & learn or BWC TV
  16. Supervisor assisted agent with call
  17. Assist Agent with escalated call
  18. Agent made chats that week
  19. Agent request to leave the floor
  20. Assist Agent with escalated call
  21. RFL request/flex or temporary schedule change
  22. Agent got 100% disconnect on surveys
  23. Supervisor call no side by side
  24. Agent needs help finding information on website or Core suite