(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Agent gets Kudos from customer
Agent got 100% disconnect on surveys
RFL request/flex or temporary schedule change
Agent requested lapse removed
Agent requested a Block removed
Assist Agent with escalated call
Agent sent request to move item to workflow in UDS
Agent made chats that week
Supervisor assisted agent with call
Agent needs help creating a certificate
Agent notified help desk of system issue and copied supervisor
Supervisor call no side by side
Assist Agent with escalated call
RFL request/flex or temporary schedule change
Agent request to have penalties voided on a policy
Agent request lunch & learn or BWC TV
Agent sent request to reinstate policy
Unique or rare question or situation
Agent request to leave the floor
Agent needs help finding information on website or Core suite
Agent sent email to employer refunds and copied you on it
Agent sent request to A/R and copied Supervisor
Agent made chats that week
Agent request help reviewing or invoice or refund on policy
