AssistAgent withescalatedcallSupervisorassistedagent withcallAgent got100%disconnecton surveysAgentmadechats thatweekUnique orrarequestion orsituationAgentmadechats thatweekAgent sentrequest tomove item toworkflow inUDSAgent needshelp findinginformation onwebsite orCore suiteAgent requesthelp reviewingor invoice orrefund onpolicyAssistAgent withescalatedcallRFLrequest/flex ortemporaryschedulechangeAgentrequesteda BlockremovedRFLrequest/flex ortemporaryschedulechangeAgent requestto havepenaltiesvoided on apolicyAgent notifiedhelp desk ofsystem issueand copiedsupervisorSupervisorcall noside bysideAgentrequest toleave thefloorAgent sentrequest toA/R andcopiedSupervisorAgentrequestlunch & learnor BWC TVAgent getsKudosfromcustomerAgentrequestedlapseremovedAgent sentemail toemployerrefunds andcopied you on itAgentneeds helpcreating acertificateAgent sentrequest toreinstatepolicyAssistAgent withescalatedcallSupervisorassistedagent withcallAgent got100%disconnecton surveysAgentmadechats thatweekUnique orrarequestion orsituationAgentmadechats thatweekAgent sentrequest tomove item toworkflow inUDSAgent needshelp findinginformation onwebsite orCore suiteAgent requesthelp reviewingor invoice orrefund onpolicyAssistAgent withescalatedcallRFLrequest/flex ortemporaryschedulechangeAgentrequesteda BlockremovedRFLrequest/flex ortemporaryschedulechangeAgent requestto havepenaltiesvoided on apolicyAgent notifiedhelp desk ofsystem issueand copiedsupervisorSupervisorcall noside bysideAgentrequest toleave thefloorAgent sentrequest toA/R andcopiedSupervisorAgentrequestlunch & learnor BWC TVAgent getsKudosfromcustomerAgentrequestedlapseremovedAgent sentemail toemployerrefunds andcopied you on itAgentneeds helpcreating acertificateAgent sentrequest toreinstatepolicy

Supervisor Survivor Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Assist Agent with escalated call
  2. Supervisor assisted agent with call
  3. Agent got 100% disconnect on surveys
  4. Agent made chats that week
  5. Unique or rare question or situation
  6. Agent made chats that week
  7. Agent sent request to move item to workflow in UDS
  8. Agent needs help finding information on website or Core suite
  9. Agent request help reviewing or invoice or refund on policy
  10. Assist Agent with escalated call
  11. RFL request/flex or temporary schedule change
  12. Agent requested a Block removed
  13. RFL request/flex or temporary schedule change
  14. Agent request to have penalties voided on a policy
  15. Agent notified help desk of system issue and copied supervisor
  16. Supervisor call no side by side
  17. Agent request to leave the floor
  18. Agent sent request to A/R and copied Supervisor
  19. Agent request lunch & learn or BWC TV
  20. Agent gets Kudos from customer
  21. Agent requested lapse removed
  22. Agent sent email to employer refunds and copied you on it
  23. Agent needs help creating a certificate
  24. Agent sent request to reinstate policy