This bingo card has a free space and 24 words: Agent sent email to employer refunds and copied you on it, Agent got 100% disconnect on surveys, Agent made chats that week, Supervisor assisted agent with call, Agent gets Kudos from customer, Agent sent request to reinstate policy, Agent sent request to move item to workflow in UDS, Agent requested a Block removed, Agent requested lapse removed, Agent sent request to A/R and copied Supervisor, RFL request/flex or temporary schedule change, Agent request lunch & learn or BWC TV, Assist Agent with escalated call, Agent notified help desk of system issue and copied supervisor, Supervisor call no side by side, Agent request to have penalties voided on a policy, Agent needs help finding information on website or Core suite, Agent needs help creating a certificate, Agent request help reviewing or invoice or refund on policy, Agent request to leave the floor, Unique or rare question or situation, Assist Agent with escalated call, RFL request/flex or temporary schedule change and Agent made chats that week.
⚠ This card has duplicate items: Agent made chats that week (2), RFL request/flex or temporary schedule change (2), Assist Agent with escalated call (2)
Supervisor Survivor Bingo | BOPing it | LCS Customer Service Week BINGO | BINGO | Call Center Bingo
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