MaleCustomerwhose namestarts with TOne minute30 secondAHT or lesson a callCasewhere wecould notrefund DPFemalecustomerwith namethat startswith an LDeact byagent withno reactPersonwith lowestACW attop of hourConsultwith tier1less than30 secondsFirst C&Rabuser whoqualifies forreactDeact withSift Scoregreaterthan 95Accountwho'sorderedMcDonaldsDescalatedSup callHit 5cases attop ofhourFirst "Wowthank youso much"on a callCase/callthat was acoldtransferFirst toreach 15casesFailure toSubmitcart issueMaleCustomerwhose namestarts with TOne minute30 secondAHT or lesson a callCasewhere wecould notrefund DPFemalecustomerwith namethat startswith an LDeact byagent withno reactPersonwith lowestACW attop of hourConsultwith tier1less than30 secondsFirst C&Rabuser whoqualifies forreactDeact withSift Scoregreaterthan 95Accountwho'sorderedMcDonaldsDescalatedSup callHit 5cases attop ofhourFirst "Wowthank youso much"on a callCase/callthat was acoldtransferFirst toreach 15casesFailure toSubmitcart issue

Casework Blackout Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Male Customer whose name starts with T
  2. One minute 30 second AHT or less on a call
  3. Case where we could not refund DP
  4. Female customer with name that starts with an L
  5. Deact by agent with no react
  6. Person with lowest ACW at top of hour
  7. Consult with tier1 less than 30 seconds
  8. First C&R abuser who qualifies for react
  9. Deact with Sift Score greater than 95
  10. Account who's ordered McDonalds
  11. Descalated Sup call
  12. Hit 5 cases at top of hour
  13. First "Wow thank you so much" on a call
  14. Case/call that was a cold transfer
  15. First to reach 15 cases
  16. Failure to Submit cart issue