Consultwith tier1less than30 secondsCase/callthat was acoldtransferMaleCustomerwhose namestarts with TFirst C&Rabuser whoqualifies forreactDeact withSift Scoregreaterthan 95DescalatedSup callFirst toreach 15casesFemalecustomerwith namethat startswith an LOne minute30 secondAHT or lesson a callPersonwith lowestACW attop of hourFailure toSubmitcart issueCasewhere wecould notrefund DPDeact byagent withno reactAccountwho'sorderedMcDonaldsFirst "Wowthank youso much"on a callHit 5cases attop ofhourConsultwith tier1less than30 secondsCase/callthat was acoldtransferMaleCustomerwhose namestarts with TFirst C&Rabuser whoqualifies forreactDeact withSift Scoregreaterthan 95DescalatedSup callFirst toreach 15casesFemalecustomerwith namethat startswith an LOne minute30 secondAHT or lesson a callPersonwith lowestACW attop of hourFailure toSubmitcart issueCasewhere wecould notrefund DPDeact byagent withno reactAccountwho'sorderedMcDonaldsFirst "Wowthank youso much"on a callHit 5cases attop ofhour

Casework Blackout Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Consult with tier1 less than 30 seconds
  2. Case/call that was a cold transfer
  3. Male Customer whose name starts with T
  4. First C&R abuser who qualifies for react
  5. Deact with Sift Score greater than 95
  6. Descalated Sup call
  7. First to reach 15 cases
  8. Female customer with name that starts with an L
  9. One minute 30 second AHT or less on a call
  10. Person with lowest ACW at top of hour
  11. Failure to Submit cart issue
  12. Case where we could not refund DP
  13. Deact by agent with no react
  14. Account who's ordered McDonalds
  15. First "Wow thank you so much" on a call
  16. Hit 5 cases at top of hour