First toreach 15casesPersonwith lowestACW attop of hourAccountwho'sorderedMcDonaldsHit 5cases attop ofhourCasewhere wecould notrefund DPFirst C&Rabuser whoqualifies forreactDeact byagent withno reactFailure toSubmitcart issueDescalatedSup callFirst "Wowthank youso much"on a callConsultwith tier1less than30 secondsOne minute30 secondAHT or lesson a callDeact withSift Scoregreaterthan 95Femalecustomerwith namethat startswith an LCase/callthat was acoldtransferMaleCustomerwhose namestarts with TFirst toreach 15casesPersonwith lowestACW attop of hourAccountwho'sorderedMcDonaldsHit 5cases attop ofhourCasewhere wecould notrefund DPFirst C&Rabuser whoqualifies forreactDeact byagent withno reactFailure toSubmitcart issueDescalatedSup callFirst "Wowthank youso much"on a callConsultwith tier1less than30 secondsOne minute30 secondAHT or lesson a callDeact withSift Scoregreaterthan 95Femalecustomerwith namethat startswith an LCase/callthat was acoldtransferMaleCustomerwhose namestarts with T

Casework Blackout Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. First to reach 15 cases
  2. Person with lowest ACW at top of hour
  3. Account who's ordered McDonalds
  4. Hit 5 cases at top of hour
  5. Case where we could not refund DP
  6. First C&R abuser who qualifies for react
  7. Deact by agent with no react
  8. Failure to Submit cart issue
  9. Descalated Sup call
  10. First "Wow thank you so much" on a call
  11. Consult with tier1 less than 30 seconds
  12. One minute 30 second AHT or less on a call
  13. Deact with Sift Score greater than 95
  14. Female customer with name that starts with an L
  15. Case/call that was a cold transfer
  16. Male Customer whose name starts with T