Femalecustomerwith namethat startswith an LFirst toreach 15casesMaleCustomerwhose namestarts with TAccountwho'sorderedMcDonaldsFirst C&Rabuser whoqualifies forreactDescalatedSup callHit 5cases attop ofhourFailure toSubmitcart issuePersonwith lowestACW attop of hourCase/callthat was acoldtransferOne minute30 secondAHT or lesson a callDeact withSift Scoregreaterthan 95Deact byagent withno reactConsultwith tier1less than30 secondsCasewhere wecould notrefund DPFirst "Wowthank youso much"on a callFemalecustomerwith namethat startswith an LFirst toreach 15casesMaleCustomerwhose namestarts with TAccountwho'sorderedMcDonaldsFirst C&Rabuser whoqualifies forreactDescalatedSup callHit 5cases attop ofhourFailure toSubmitcart issuePersonwith lowestACW attop of hourCase/callthat was acoldtransferOne minute30 secondAHT or lesson a callDeact withSift Scoregreaterthan 95Deact byagent withno reactConsultwith tier1less than30 secondsCasewhere wecould notrefund DPFirst "Wowthank youso much"on a call

Casework Blackout Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Female customer with name that starts with an L
  2. First to reach 15 cases
  3. Male Customer whose name starts with T
  4. Account who's ordered McDonalds
  5. First C&R abuser who qualifies for react
  6. Descalated Sup call
  7. Hit 5 cases at top of hour
  8. Failure to Submit cart issue
  9. Person with lowest ACW at top of hour
  10. Case/call that was a cold transfer
  11. One minute 30 second AHT or less on a call
  12. Deact with Sift Score greater than 95
  13. Deact by agent with no react
  14. Consult with tier1 less than 30 seconds
  15. Case where we could not refund DP
  16. First "Wow thank you so much" on a call