MaleCustomerwhose namestarts with TPersonwith lowestACW attop of hourFirst "Wowthank youso much"on a callConsultwith tier1less than30 secondsOne minute30 secondAHT or lesson a callCasewhere wecould notrefund DPFailure toSubmitcart issueFemalecustomerwith namethat startswith an LFirst toreach 15casesDeact byagent withno reactAccountwho'sorderedMcDonaldsDeact withSift Scoregreaterthan 95Case/callthat was acoldtransferFirst C&Rabuser whoqualifies forreactHit 5cases attop ofhourDescalatedSup callMaleCustomerwhose namestarts with TPersonwith lowestACW attop of hourFirst "Wowthank youso much"on a callConsultwith tier1less than30 secondsOne minute30 secondAHT or lesson a callCasewhere wecould notrefund DPFailure toSubmitcart issueFemalecustomerwith namethat startswith an LFirst toreach 15casesDeact byagent withno reactAccountwho'sorderedMcDonaldsDeact withSift Scoregreaterthan 95Case/callthat was acoldtransferFirst C&Rabuser whoqualifies forreactHit 5cases attop ofhourDescalatedSup call

Casework Blackout Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Male Customer whose name starts with T
  2. Person with lowest ACW at top of hour
  3. First "Wow thank you so much" on a call
  4. Consult with tier1 less than 30 seconds
  5. One minute 30 second AHT or less on a call
  6. Case where we could not refund DP
  7. Failure to Submit cart issue
  8. Female customer with name that starts with an L
  9. First to reach 15 cases
  10. Deact by agent with no react
  11. Account who's ordered McDonalds
  12. Deact with Sift Score greater than 95
  13. Case/call that was a cold transfer
  14. First C&R abuser who qualifies for react
  15. Hit 5 cases at top of hour
  16. Descalated Sup call