Accountwho'sorderedMcDonaldsDeact withSift Scoregreaterthan 95Femalecustomerwith namethat startswith an LFirst "Wowthank youso much"on a callDescalatedSup callHit 5cases attop ofhourConsultwith tier1less than30 secondsCase/callthat was acoldtransferMaleCustomerwhose namestarts with TDeact byagent withno reactFirst C&Rabuser whoqualifies forreactFirst toreach 15casesFailure toSubmitcart issueOne minute30 secondAHT or lesson a callPersonwith lowestACW attop of hourCasewhere wecould notrefund DPAccountwho'sorderedMcDonaldsDeact withSift Scoregreaterthan 95Femalecustomerwith namethat startswith an LFirst "Wowthank youso much"on a callDescalatedSup callHit 5cases attop ofhourConsultwith tier1less than30 secondsCase/callthat was acoldtransferMaleCustomerwhose namestarts with TDeact byagent withno reactFirst C&Rabuser whoqualifies forreactFirst toreach 15casesFailure toSubmitcart issueOne minute30 secondAHT or lesson a callPersonwith lowestACW attop of hourCasewhere wecould notrefund DP

Casework Blackout Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Account who's ordered McDonalds
  2. Deact with Sift Score greater than 95
  3. Female customer with name that starts with an L
  4. First "Wow thank you so much" on a call
  5. Descalated Sup call
  6. Hit 5 cases at top of hour
  7. Consult with tier1 less than 30 seconds
  8. Case/call that was a cold transfer
  9. Male Customer whose name starts with T
  10. Deact by agent with no react
  11. First C&R abuser who qualifies for react
  12. First to reach 15 cases
  13. Failure to Submit cart issue
  14. One minute 30 second AHT or less on a call
  15. Person with lowest ACW at top of hour
  16. Case where we could not refund DP