One minute30 secondAHT or lesson a callFirst toreach 15casesDeact byagent withno reactCase/callthat was acoldtransferCasewhere wecould notrefund DPHit 5cases attop ofhourFemalecustomerwith namethat startswith an LAccountwho'sorderedMcDonaldsDeact withSift Scoregreaterthan 95Personwith lowestACW attop of hourConsultwith tier1less than30 secondsFailure toSubmitcart issueFirst C&Rabuser whoqualifies forreactMaleCustomerwhose namestarts with TFirst "Wowthank youso much"on a callDescalatedSup callOne minute30 secondAHT or lesson a callFirst toreach 15casesDeact byagent withno reactCase/callthat was acoldtransferCasewhere wecould notrefund DPHit 5cases attop ofhourFemalecustomerwith namethat startswith an LAccountwho'sorderedMcDonaldsDeact withSift Scoregreaterthan 95Personwith lowestACW attop of hourConsultwith tier1less than30 secondsFailure toSubmitcart issueFirst C&Rabuser whoqualifies forreactMaleCustomerwhose namestarts with TFirst "Wowthank youso much"on a callDescalatedSup call

Casework Blackout Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. One minute 30 second AHT or less on a call
  2. First to reach 15 cases
  3. Deact by agent with no react
  4. Case/call that was a cold transfer
  5. Case where we could not refund DP
  6. Hit 5 cases at top of hour
  7. Female customer with name that starts with an L
  8. Account who's ordered McDonalds
  9. Deact with Sift Score greater than 95
  10. Person with lowest ACW at top of hour
  11. Consult with tier1 less than 30 seconds
  12. Failure to Submit cart issue
  13. First C&R abuser who qualifies for react
  14. Male Customer whose name starts with T
  15. First "Wow thank you so much" on a call
  16. Descalated Sup call