First C&Rabuser whoqualifies forreactDescalatedSup callFirst toreach 15casesAccountwho'sorderedMcDonaldsHit 5cases attop ofhourMaleCustomerwhose namestarts with TCasewhere wecould notrefund DPFemalecustomerwith namethat startswith an LFirst "Wowthank youso much"on a callOne minute30 secondAHT or lesson a callDeact byagent withno reactFailure toSubmitcart issueDeact withSift Scoregreaterthan 95Consultwith tier1less than30 secondsPersonwith lowestACW attop of hourCase/callthat was acoldtransferFirst C&Rabuser whoqualifies forreactDescalatedSup callFirst toreach 15casesAccountwho'sorderedMcDonaldsHit 5cases attop ofhourMaleCustomerwhose namestarts with TCasewhere wecould notrefund DPFemalecustomerwith namethat startswith an LFirst "Wowthank youso much"on a callOne minute30 secondAHT or lesson a callDeact byagent withno reactFailure toSubmitcart issueDeact withSift Scoregreaterthan 95Consultwith tier1less than30 secondsPersonwith lowestACW attop of hourCase/callthat was acoldtransfer

Casework Blackout Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. First C&R abuser who qualifies for react
  2. Descalated Sup call
  3. First to reach 15 cases
  4. Account who's ordered McDonalds
  5. Hit 5 cases at top of hour
  6. Male Customer whose name starts with T
  7. Case where we could not refund DP
  8. Female customer with name that starts with an L
  9. First "Wow thank you so much" on a call
  10. One minute 30 second AHT or less on a call
  11. Deact by agent with no react
  12. Failure to Submit cart issue
  13. Deact with Sift Score greater than 95
  14. Consult with tier1 less than 30 seconds
  15. Person with lowest ACW at top of hour
  16. Case/call that was a cold transfer