First C&Rabuser whoqualifies forreactFemalecustomerwith namethat startswith an LDescalatedSup callDeact withSift Scoregreaterthan 95Deact byagent withno reactMaleCustomerwhose namestarts with TPersonwith lowestACW attop of hourAccountwho'sorderedMcDonaldsFirst toreach 15casesFirst "Wowthank youso much"on a callFailure toSubmitcart issueHit 5cases attop ofhourCase/callthat was acoldtransferConsultwith tier1less than30 secondsOne minute30 secondAHT or lesson a callCasewhere wecould notrefund DPFirst C&Rabuser whoqualifies forreactFemalecustomerwith namethat startswith an LDescalatedSup callDeact withSift Scoregreaterthan 95Deact byagent withno reactMaleCustomerwhose namestarts with TPersonwith lowestACW attop of hourAccountwho'sorderedMcDonaldsFirst toreach 15casesFirst "Wowthank youso much"on a callFailure toSubmitcart issueHit 5cases attop ofhourCase/callthat was acoldtransferConsultwith tier1less than30 secondsOne minute30 secondAHT or lesson a callCasewhere wecould notrefund DP

Casework Blackout Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. First C&R abuser who qualifies for react
  2. Female customer with name that starts with an L
  3. Descalated Sup call
  4. Deact with Sift Score greater than 95
  5. Deact by agent with no react
  6. Male Customer whose name starts with T
  7. Person with lowest ACW at top of hour
  8. Account who's ordered McDonalds
  9. First to reach 15 cases
  10. First "Wow thank you so much" on a call
  11. Failure to Submit cart issue
  12. Hit 5 cases at top of hour
  13. Case/call that was a cold transfer
  14. Consult with tier1 less than 30 seconds
  15. One minute 30 second AHT or less on a call
  16. Case where we could not refund DP