Accountwho'sorderedMcDonaldsFirst "Wowthank youso much"on a callFirst toreach 15casesConsultwith tier1less than30 secondsDeact byagent withno reactDescalatedSup callCasewhere wecould notrefund DPMaleCustomerwhose namestarts with TFemalecustomerwith namethat startswith an LFailure toSubmitcart issueHit 5cases attop ofhourOne minute30 secondAHT or lesson a callDeact withSift Scoregreaterthan 95Personwith lowestACW attop of hourFirst C&Rabuser whoqualifies forreactCase/callthat was acoldtransferAccountwho'sorderedMcDonaldsFirst "Wowthank youso much"on a callFirst toreach 15casesConsultwith tier1less than30 secondsDeact byagent withno reactDescalatedSup callCasewhere wecould notrefund DPMaleCustomerwhose namestarts with TFemalecustomerwith namethat startswith an LFailure toSubmitcart issueHit 5cases attop ofhourOne minute30 secondAHT or lesson a callDeact withSift Scoregreaterthan 95Personwith lowestACW attop of hourFirst C&Rabuser whoqualifies forreactCase/callthat was acoldtransfer

Casework Blackout Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Account who's ordered McDonalds
  2. First "Wow thank you so much" on a call
  3. First to reach 15 cases
  4. Consult with tier1 less than 30 seconds
  5. Deact by agent with no react
  6. Descalated Sup call
  7. Case where we could not refund DP
  8. Male Customer whose name starts with T
  9. Female customer with name that starts with an L
  10. Failure to Submit cart issue
  11. Hit 5 cases at top of hour
  12. One minute 30 second AHT or less on a call
  13. Deact with Sift Score greater than 95
  14. Person with lowest ACW at top of hour
  15. First C&R abuser who qualifies for react
  16. Case/call that was a cold transfer