MaleCustomerwhose namestarts with THit 5cases attop ofhourFirst C&Rabuser whoqualifies forreactFirst "Wowthank youso much"on a callFirst toreach 15casesDeact byagent withno reactDescalatedSup callFailure toSubmitcart issueCase/callthat was acoldtransferOne minute30 secondAHT or lesson a callDeact withSift Scoregreaterthan 95Consultwith tier1less than30 secondsCasewhere wecould notrefund DPAccountwho'sorderedMcDonaldsPersonwith lowestACW attop of hourFemalecustomerwith namethat startswith an LMaleCustomerwhose namestarts with THit 5cases attop ofhourFirst C&Rabuser whoqualifies forreactFirst "Wowthank youso much"on a callFirst toreach 15casesDeact byagent withno reactDescalatedSup callFailure toSubmitcart issueCase/callthat was acoldtransferOne minute30 secondAHT or lesson a callDeact withSift Scoregreaterthan 95Consultwith tier1less than30 secondsCasewhere wecould notrefund DPAccountwho'sorderedMcDonaldsPersonwith lowestACW attop of hourFemalecustomerwith namethat startswith an L

Casework Blackout Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Male Customer whose name starts with T
  2. Hit 5 cases at top of hour
  3. First C&R abuser who qualifies for react
  4. First "Wow thank you so much" on a call
  5. First to reach 15 cases
  6. Deact by agent with no react
  7. Descalated Sup call
  8. Failure to Submit cart issue
  9. Case/call that was a cold transfer
  10. One minute 30 second AHT or less on a call
  11. Deact with Sift Score greater than 95
  12. Consult with tier1 less than 30 seconds
  13. Case where we could not refund DP
  14. Account who's ordered McDonalds
  15. Person with lowest ACW at top of hour
  16. Female customer with name that starts with an L