One minute30 secondAHT or lesson a callPersonwith lowestACW attop of hourFirst "Wowthank youso much"on a callFirst toreach 15casesCase/callthat was acoldtransferConsultwith tier1less than30 secondsCasewhere wecould notrefund DPAccountwho'sorderedMcDonaldsFemalecustomerwith namethat startswith an LFirst C&Rabuser whoqualifies forreactDescalatedSup callDeact withSift Scoregreaterthan 95Failure toSubmitcart issueDeact byagent withno reactHit 5cases attop ofhourMaleCustomerwhose namestarts with TOne minute30 secondAHT or lesson a callPersonwith lowestACW attop of hourFirst "Wowthank youso much"on a callFirst toreach 15casesCase/callthat was acoldtransferConsultwith tier1less than30 secondsCasewhere wecould notrefund DPAccountwho'sorderedMcDonaldsFemalecustomerwith namethat startswith an LFirst C&Rabuser whoqualifies forreactDescalatedSup callDeact withSift Scoregreaterthan 95Failure toSubmitcart issueDeact byagent withno reactHit 5cases attop ofhourMaleCustomerwhose namestarts with T

Casework Blackout Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. One minute 30 second AHT or less on a call
  2. Person with lowest ACW at top of hour
  3. First "Wow thank you so much" on a call
  4. First to reach 15 cases
  5. Case/call that was a cold transfer
  6. Consult with tier1 less than 30 seconds
  7. Case where we could not refund DP
  8. Account who's ordered McDonalds
  9. Female customer with name that starts with an L
  10. First C&R abuser who qualifies for react
  11. Descalated Sup call
  12. Deact with Sift Score greater than 95
  13. Failure to Submit cart issue
  14. Deact by agent with no react
  15. Hit 5 cases at top of hour
  16. Male Customer whose name starts with T