Femalecustomerwith namethat startswith an LCase/callthat was acoldtransferHit 5cases attop ofhourOne minute30 secondAHT or lesson a callFirst toreach 15casesAccountwho'sorderedMcDonaldsPersonwith lowestACW attop of hourCasewhere wecould notrefund DPMaleCustomerwhose namestarts with TFirst C&Rabuser whoqualifies forreactDescalatedSup callConsultwith tier1less than30 secondsFirst "Wowthank youso much"on a callDeact byagent withno reactFailure toSubmitcart issueDeact withSift Scoregreaterthan 95Femalecustomerwith namethat startswith an LCase/callthat was acoldtransferHit 5cases attop ofhourOne minute30 secondAHT or lesson a callFirst toreach 15casesAccountwho'sorderedMcDonaldsPersonwith lowestACW attop of hourCasewhere wecould notrefund DPMaleCustomerwhose namestarts with TFirst C&Rabuser whoqualifies forreactDescalatedSup callConsultwith tier1less than30 secondsFirst "Wowthank youso much"on a callDeact byagent withno reactFailure toSubmitcart issueDeact withSift Scoregreaterthan 95

Casework Blackout Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Female customer with name that starts with an L
  2. Case/call that was a cold transfer
  3. Hit 5 cases at top of hour
  4. One minute 30 second AHT or less on a call
  5. First to reach 15 cases
  6. Account who's ordered McDonalds
  7. Person with lowest ACW at top of hour
  8. Case where we could not refund DP
  9. Male Customer whose name starts with T
  10. First C&R abuser who qualifies for react
  11. Descalated Sup call
  12. Consult with tier1 less than 30 seconds
  13. First "Wow thank you so much" on a call
  14. Deact by agent with no react
  15. Failure to Submit cart issue
  16. Deact with Sift Score greater than 95