Consultwith tier1less than30 secondsPersonwith lowestACW attop of hourCasewhere wecould notrefund DPDeact withSift Scoregreaterthan 95Case/callthat was acoldtransferFirst C&Rabuser whoqualifies forreactFailure toSubmitcart issueHit 5cases attop ofhourFemalecustomerwith namethat startswith an LFirst toreach 15casesFirst "Wowthank youso much"on a callDescalatedSup callMaleCustomerwhose namestarts with TAccountwho'sorderedMcDonaldsDeact byagent withno reactOne minute30 secondAHT or lesson a callConsultwith tier1less than30 secondsPersonwith lowestACW attop of hourCasewhere wecould notrefund DPDeact withSift Scoregreaterthan 95Case/callthat was acoldtransferFirst C&Rabuser whoqualifies forreactFailure toSubmitcart issueHit 5cases attop ofhourFemalecustomerwith namethat startswith an LFirst toreach 15casesFirst "Wowthank youso much"on a callDescalatedSup callMaleCustomerwhose namestarts with TAccountwho'sorderedMcDonaldsDeact byagent withno reactOne minute30 secondAHT or lesson a call

Casework Blackout Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Consult with tier1 less than 30 seconds
  2. Person with lowest ACW at top of hour
  3. Case where we could not refund DP
  4. Deact with Sift Score greater than 95
  5. Case/call that was a cold transfer
  6. First C&R abuser who qualifies for react
  7. Failure to Submit cart issue
  8. Hit 5 cases at top of hour
  9. Female customer with name that starts with an L
  10. First to reach 15 cases
  11. First "Wow thank you so much" on a call
  12. Descalated Sup call
  13. Male Customer whose name starts with T
  14. Account who's ordered McDonalds
  15. Deact by agent with no react
  16. One minute 30 second AHT or less on a call