First toreach 15casesFemalecustomerwith namethat startswith an LFailure toSubmitcart issueCase/callthat was acoldtransferDeact byagent withno reactDeact withSift Scoregreaterthan 95Accountwho'sorderedMcDonaldsFirst "Wowthank youso much"on a callPersonwith lowestACW attop of hourMaleCustomerwhose namestarts with TConsultwith tier1less than30 secondsCasewhere wecould notrefund DPOne minute30 secondAHT or lesson a callHit 5cases attop ofhourDescalatedSup callFirst C&Rabuser whoqualifies forreactFirst toreach 15casesFemalecustomerwith namethat startswith an LFailure toSubmitcart issueCase/callthat was acoldtransferDeact byagent withno reactDeact withSift Scoregreaterthan 95Accountwho'sorderedMcDonaldsFirst "Wowthank youso much"on a callPersonwith lowestACW attop of hourMaleCustomerwhose namestarts with TConsultwith tier1less than30 secondsCasewhere wecould notrefund DPOne minute30 secondAHT or lesson a callHit 5cases attop ofhourDescalatedSup callFirst C&Rabuser whoqualifies forreact

Casework Blackout Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. First to reach 15 cases
  2. Female customer with name that starts with an L
  3. Failure to Submit cart issue
  4. Case/call that was a cold transfer
  5. Deact by agent with no react
  6. Deact with Sift Score greater than 95
  7. Account who's ordered McDonalds
  8. First "Wow thank you so much" on a call
  9. Person with lowest ACW at top of hour
  10. Male Customer whose name starts with T
  11. Consult with tier1 less than 30 seconds
  12. Case where we could not refund DP
  13. One minute 30 second AHT or less on a call
  14. Hit 5 cases at top of hour
  15. Descalated Sup call
  16. First C&R abuser who qualifies for react