DescalatedSup callDeact withSift Scoregreaterthan 95One minute30 secondAHT or lesson a callFirst C&Rabuser whoqualifies forreactCasewhere wecould notrefund DPAccountwho'sorderedMcDonaldsFailure toSubmitcart issueCase/callthat was acoldtransferConsultwith tier1less than30 secondsFemalecustomerwith namethat startswith an LMaleCustomerwhose namestarts with THit 5cases attop ofhourFirst toreach 15casesFirst "Wowthank youso much"on a callPersonwith lowestACW attop of hourDeact byagent withno reactDescalatedSup callDeact withSift Scoregreaterthan 95One minute30 secondAHT or lesson a callFirst C&Rabuser whoqualifies forreactCasewhere wecould notrefund DPAccountwho'sorderedMcDonaldsFailure toSubmitcart issueCase/callthat was acoldtransferConsultwith tier1less than30 secondsFemalecustomerwith namethat startswith an LMaleCustomerwhose namestarts with THit 5cases attop ofhourFirst toreach 15casesFirst "Wowthank youso much"on a callPersonwith lowestACW attop of hourDeact byagent withno react

Casework Blackout Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Descalated Sup call
  2. Deact with Sift Score greater than 95
  3. One minute 30 second AHT or less on a call
  4. First C&R abuser who qualifies for react
  5. Case where we could not refund DP
  6. Account who's ordered McDonalds
  7. Failure to Submit cart issue
  8. Case/call that was a cold transfer
  9. Consult with tier1 less than 30 seconds
  10. Female customer with name that starts with an L
  11. Male Customer whose name starts with T
  12. Hit 5 cases at top of hour
  13. First to reach 15 cases
  14. First "Wow thank you so much" on a call
  15. Person with lowest ACW at top of hour
  16. Deact by agent with no react