Deact byagent withno reactOne minute30 secondAHT or lesson a callAccountwho'sorderedMcDonaldsFemalecustomerwith namethat startswith an LFirst "Wowthank youso much"on a callDescalatedSup callCase/callthat was acoldtransferPersonwith lowestACW attop of hourConsultwith tier1less than30 secondsFirst C&Rabuser whoqualifies forreactFirst toreach 15casesHit 5cases attop ofhourCasewhere wecould notrefund DPFailure toSubmitcart issueMaleCustomerwhose namestarts with TDeact withSift Scoregreaterthan 95Deact byagent withno reactOne minute30 secondAHT or lesson a callAccountwho'sorderedMcDonaldsFemalecustomerwith namethat startswith an LFirst "Wowthank youso much"on a callDescalatedSup callCase/callthat was acoldtransferPersonwith lowestACW attop of hourConsultwith tier1less than30 secondsFirst C&Rabuser whoqualifies forreactFirst toreach 15casesHit 5cases attop ofhourCasewhere wecould notrefund DPFailure toSubmitcart issueMaleCustomerwhose namestarts with TDeact withSift Scoregreaterthan 95

Casework Blackout Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Deact by agent with no react
  2. One minute 30 second AHT or less on a call
  3. Account who's ordered McDonalds
  4. Female customer with name that starts with an L
  5. First "Wow thank you so much" on a call
  6. Descalated Sup call
  7. Case/call that was a cold transfer
  8. Person with lowest ACW at top of hour
  9. Consult with tier1 less than 30 seconds
  10. First C&R abuser who qualifies for react
  11. First to reach 15 cases
  12. Hit 5 cases at top of hour
  13. Case where we could not refund DP
  14. Failure to Submit cart issue
  15. Male Customer whose name starts with T
  16. Deact with Sift Score greater than 95