This bingo card has 16 words: Deact with Sift Score greater than 95, Failure to Submit cart issue, Male Customer whose name starts with T, Female customer with name that starts with an L, Case/call that was a cold transfer, One minute 30 second AHT or less on a call, Descalated Sup call, Hit 5 cases at top of hour, First C&R abuser who qualifies for react, First "Wow thank you so much" on a call, Deact by agent with no react, First to reach 15 cases, Person with lowest ACW at top of hour, Case where we could not refund DP, Consult with tier1 less than 30 seconds and Account who's ordered McDonalds.
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