Cx requestrefundinstead ofcreditMaleCustomerwhose namestarts with TConsultwith tier1less than30 secondsCasewhere wecould notrefund DPFirst "Wowthank youso much"on a callFirst C&Rabuser whoqualifies forreactOne minute30 secondAHT or lesson a callFirst toreach 15casesFemalecustomerwith namethat startswith an LPersonwith lowestACW attop of hourAccountwho'sorderedMcDonaldsCase/callthat was acoldtransferDeact withSift Scoregreaterthan 95Hit 5cases attop ofhourDeact byagent withno reactAccountwho'sorderedChipotleCx requestrefundinstead ofcreditMaleCustomerwhose namestarts with TConsultwith tier1less than30 secondsCasewhere wecould notrefund DPFirst "Wowthank youso much"on a callFirst C&Rabuser whoqualifies forreactOne minute30 secondAHT or lesson a callFirst toreach 15casesFemalecustomerwith namethat startswith an LPersonwith lowestACW attop of hourAccountwho'sorderedMcDonaldsCase/callthat was acoldtransferDeact withSift Scoregreaterthan 95Hit 5cases attop ofhourDeact byagent withno reactAccountwho'sorderedChipotle

Casework Blackout Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Cx request refund instead of credit
  2. Male Customer whose name starts with T
  3. Consult with tier1 less than 30 seconds
  4. Case where we could not refund DP
  5. First "Wow thank you so much" on a call
  6. First C&R abuser who qualifies for react
  7. One minute 30 second AHT or less on a call
  8. First to reach 15 cases
  9. Female customer with name that starts with an L
  10. Person with lowest ACW at top of hour
  11. Account who's ordered McDonalds
  12. Case/call that was a cold transfer
  13. Deact with Sift Score greater than 95
  14. Hit 5 cases at top of hour
  15. Deact by agent with no react
  16. Account who's ordered Chipotle