Deact byagent withno reactAccountwho'sorderedChipotleFirst toreach 15casesFirst "Wowthank youso much"on a callConsultwith tier1less than30 secondsFemalecustomerwith namethat startswith an LCase/callthat was acoldtransferOne minute30 secondAHT or lesson a callDeact withSift Scoregreaterthan 95Casewhere wecould notrefund DPPersonwith lowestACW attop of hourHit 5cases attop ofhourMaleCustomerwhose namestarts with TCx requestrefundinstead ofcreditFirst C&Rabuser whoqualifies forreactAccountwho'sorderedMcDonaldsDeact byagent withno reactAccountwho'sorderedChipotleFirst toreach 15casesFirst "Wowthank youso much"on a callConsultwith tier1less than30 secondsFemalecustomerwith namethat startswith an LCase/callthat was acoldtransferOne minute30 secondAHT or lesson a callDeact withSift Scoregreaterthan 95Casewhere wecould notrefund DPPersonwith lowestACW attop of hourHit 5cases attop ofhourMaleCustomerwhose namestarts with TCx requestrefundinstead ofcreditFirst C&Rabuser whoqualifies forreactAccountwho'sorderedMcDonalds

Casework Blackout Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Deact by agent with no react
  2. Account who's ordered Chipotle
  3. First to reach 15 cases
  4. First "Wow thank you so much" on a call
  5. Consult with tier1 less than 30 seconds
  6. Female customer with name that starts with an L
  7. Case/call that was a cold transfer
  8. One minute 30 second AHT or less on a call
  9. Deact with Sift Score greater than 95
  10. Case where we could not refund DP
  11. Person with lowest ACW at top of hour
  12. Hit 5 cases at top of hour
  13. Male Customer whose name starts with T
  14. Cx request refund instead of credit
  15. First C&R abuser who qualifies for react
  16. Account who's ordered McDonalds