Deact withSift Scoregreaterthan 95Accountwho'sorderedMcDonaldsFemalecustomerwith namethat startswith an LAccountwho'sorderedChipotleConsultwith tier1less than30 secondsDeact byagent withno reactCase/callthat was acoldtransferCx requestrefundinstead ofcreditFirst "Wowthank youso much"on a callHit 5cases attop ofhourCasewhere wecould notrefund DPFirst C&Rabuser whoqualifies forreactPersonwith lowestACW attop of hourFirst toreach 15casesOne minute30 secondAHT or lesson a callMaleCustomerwhose namestarts with TDeact withSift Scoregreaterthan 95Accountwho'sorderedMcDonaldsFemalecustomerwith namethat startswith an LAccountwho'sorderedChipotleConsultwith tier1less than30 secondsDeact byagent withno reactCase/callthat was acoldtransferCx requestrefundinstead ofcreditFirst "Wowthank youso much"on a callHit 5cases attop ofhourCasewhere wecould notrefund DPFirst C&Rabuser whoqualifies forreactPersonwith lowestACW attop of hourFirst toreach 15casesOne minute30 secondAHT or lesson a callMaleCustomerwhose namestarts with T

Casework Blackout Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Deact with Sift Score greater than 95
  2. Account who's ordered McDonalds
  3. Female customer with name that starts with an L
  4. Account who's ordered Chipotle
  5. Consult with tier1 less than 30 seconds
  6. Deact by agent with no react
  7. Case/call that was a cold transfer
  8. Cx request refund instead of credit
  9. First "Wow thank you so much" on a call
  10. Hit 5 cases at top of hour
  11. Case where we could not refund DP
  12. First C&R abuser who qualifies for react
  13. Person with lowest ACW at top of hour
  14. First to reach 15 cases
  15. One minute 30 second AHT or less on a call
  16. Male Customer whose name starts with T