Case/callthat was acoldtransferAccountwho'sorderedMcDonaldsCasewhere wecould notrefund DPCx requestrefundinstead ofcreditFirst C&Rabuser whoqualifies forreactFirst toreach 15casesFemalecustomerwith namethat startswith an LDeact byagent withno reactFirst "Wowthank youso much"on a callDeact withSift Scoregreaterthan 95One minute30 secondAHT or lesson a callHit 5cases attop ofhourPersonwith lowestACW attop of hourAccountwho'sorderedChipotleConsultwith tier1less than30 secondsMaleCustomerwhose namestarts with TCase/callthat was acoldtransferAccountwho'sorderedMcDonaldsCasewhere wecould notrefund DPCx requestrefundinstead ofcreditFirst C&Rabuser whoqualifies forreactFirst toreach 15casesFemalecustomerwith namethat startswith an LDeact byagent withno reactFirst "Wowthank youso much"on a callDeact withSift Scoregreaterthan 95One minute30 secondAHT or lesson a callHit 5cases attop ofhourPersonwith lowestACW attop of hourAccountwho'sorderedChipotleConsultwith tier1less than30 secondsMaleCustomerwhose namestarts with T

Casework Blackout Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Case/call that was a cold transfer
  2. Account who's ordered McDonalds
  3. Case where we could not refund DP
  4. Cx request refund instead of credit
  5. First C&R abuser who qualifies for react
  6. First to reach 15 cases
  7. Female customer with name that starts with an L
  8. Deact by agent with no react
  9. First "Wow thank you so much" on a call
  10. Deact with Sift Score greater than 95
  11. One minute 30 second AHT or less on a call
  12. Hit 5 cases at top of hour
  13. Person with lowest ACW at top of hour
  14. Account who's ordered Chipotle
  15. Consult with tier1 less than 30 seconds
  16. Male Customer whose name starts with T