First C&Rabuser whoqualifies forreactHit 5cases attop ofhourFirst "Wowthank youso much"on a callDeact byagent withno reactAccountwho'sorderedMcDonaldsPersonwith lowestACW attop of hourFemalecustomerwith namethat startswith an LCase/callthat was acoldtransferMaleCustomerwhose namestarts with TAccountwho'sorderedChipotleDeact withSift Scoregreaterthan 95Cx requestrefundinstead ofcreditOne minute30 secondAHT or lesson a callFirst toreach 15casesCasewhere wecould notrefund DPConsultwith tier1less than30 secondsFirst C&Rabuser whoqualifies forreactHit 5cases attop ofhourFirst "Wowthank youso much"on a callDeact byagent withno reactAccountwho'sorderedMcDonaldsPersonwith lowestACW attop of hourFemalecustomerwith namethat startswith an LCase/callthat was acoldtransferMaleCustomerwhose namestarts with TAccountwho'sorderedChipotleDeact withSift Scoregreaterthan 95Cx requestrefundinstead ofcreditOne minute30 secondAHT or lesson a callFirst toreach 15casesCasewhere wecould notrefund DPConsultwith tier1less than30 seconds

Casework Blackout Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. First C&R abuser who qualifies for react
  2. Hit 5 cases at top of hour
  3. First "Wow thank you so much" on a call
  4. Deact by agent with no react
  5. Account who's ordered McDonalds
  6. Person with lowest ACW at top of hour
  7. Female customer with name that starts with an L
  8. Case/call that was a cold transfer
  9. Male Customer whose name starts with T
  10. Account who's ordered Chipotle
  11. Deact with Sift Score greater than 95
  12. Cx request refund instead of credit
  13. One minute 30 second AHT or less on a call
  14. First to reach 15 cases
  15. Case where we could not refund DP
  16. Consult with tier1 less than 30 seconds