Accountwho'sorderedMcDonaldsAccountwho'sorderedChipotleDeact byagent withno reactHit 5cases attop ofhourPersonwith lowestACW attop of hourFirst C&Rabuser whoqualifies forreactFirst "Wowthank youso much"on a callOne minute30 secondAHT or lesson a callFemalecustomerwith namethat startswith an LConsultwith tier1less than30 secondsCase/callthat was acoldtransferDeact withSift Scoregreaterthan 95Cx requestrefundinstead ofcreditFirst toreach 15casesMaleCustomerwhose namestarts with TCasewhere wecould notrefund DPAccountwho'sorderedMcDonaldsAccountwho'sorderedChipotleDeact byagent withno reactHit 5cases attop ofhourPersonwith lowestACW attop of hourFirst C&Rabuser whoqualifies forreactFirst "Wowthank youso much"on a callOne minute30 secondAHT or lesson a callFemalecustomerwith namethat startswith an LConsultwith tier1less than30 secondsCase/callthat was acoldtransferDeact withSift Scoregreaterthan 95Cx requestrefundinstead ofcreditFirst toreach 15casesMaleCustomerwhose namestarts with TCasewhere wecould notrefund DP

Casework Blackout Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
  1. Account who's ordered McDonalds
  2. Account who's ordered Chipotle
  3. Deact by agent with no react
  4. Hit 5 cases at top of hour
  5. Person with lowest ACW at top of hour
  6. First C&R abuser who qualifies for react
  7. First "Wow thank you so much" on a call
  8. One minute 30 second AHT or less on a call
  9. Female customer with name that starts with an L
  10. Consult with tier1 less than 30 seconds
  11. Case/call that was a cold transfer
  12. Deact with Sift Score greater than 95
  13. Cx request refund instead of credit
  14. First to reach 15 cases
  15. Male Customer whose name starts with T
  16. Case where we could not refund DP