One minute30 secondAHT or lesson a callDeact byagent withno reactFirst toreach 15casesPersonwith lowestACW attop of hourCx requestrefundinstead ofcreditCase/callthat was acoldtransferCasewhere wecould notrefund DPMaleCustomerwhose namestarts with TFirst C&Rabuser whoqualifies forreactHit 5cases attop ofhourFirst "Wowthank youso much"on a callConsultwith tier1less than30 secondsAccountwho'sorderedMcDonaldsDeact withSift Scoregreaterthan 95Accountwho'sorderedChipotleFemalecustomerwith namethat startswith an LOne minute30 secondAHT or lesson a callDeact byagent withno reactFirst toreach 15casesPersonwith lowestACW attop of hourCx requestrefundinstead ofcreditCase/callthat was acoldtransferCasewhere wecould notrefund DPMaleCustomerwhose namestarts with TFirst C&Rabuser whoqualifies forreactHit 5cases attop ofhourFirst "Wowthank youso much"on a callConsultwith tier1less than30 secondsAccountwho'sorderedMcDonaldsDeact withSift Scoregreaterthan 95Accountwho'sorderedChipotleFemalecustomerwith namethat startswith an L

Casework Blackout Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. One minute 30 second AHT or less on a call
  2. Deact by agent with no react
  3. First to reach 15 cases
  4. Person with lowest ACW at top of hour
  5. Cx request refund instead of credit
  6. Case/call that was a cold transfer
  7. Case where we could not refund DP
  8. Male Customer whose name starts with T
  9. First C&R abuser who qualifies for react
  10. Hit 5 cases at top of hour
  11. First "Wow thank you so much" on a call
  12. Consult with tier1 less than 30 seconds
  13. Account who's ordered McDonalds
  14. Deact with Sift Score greater than 95
  15. Account who's ordered Chipotle
  16. Female customer with name that starts with an L