One minute30 secondAHT or lesson a callFemalecustomerwith namethat startswith an LHit 5cases attop ofhourMaleCustomerwhose namestarts with TFirst "Wowthank youso much"on a callCx requestrefundinstead ofcreditDeact withSift Scoregreaterthan 95Case/callthat was acoldtransferFirst toreach 15casesAccountwho'sorderedMcDonaldsConsultwith tier1less than30 secondsDeact byagent withno reactAccountwho'sorderedChipotlePersonwith lowestACW attop of hourCasewhere wecould notrefund DPFirst C&Rabuser whoqualifies forreactOne minute30 secondAHT or lesson a callFemalecustomerwith namethat startswith an LHit 5cases attop ofhourMaleCustomerwhose namestarts with TFirst "Wowthank youso much"on a callCx requestrefundinstead ofcreditDeact withSift Scoregreaterthan 95Case/callthat was acoldtransferFirst toreach 15casesAccountwho'sorderedMcDonaldsConsultwith tier1less than30 secondsDeact byagent withno reactAccountwho'sorderedChipotlePersonwith lowestACW attop of hourCasewhere wecould notrefund DPFirst C&Rabuser whoqualifies forreact

Casework Blackout Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. One minute 30 second AHT or less on a call
  2. Female customer with name that starts with an L
  3. Hit 5 cases at top of hour
  4. Male Customer whose name starts with T
  5. First "Wow thank you so much" on a call
  6. Cx request refund instead of credit
  7. Deact with Sift Score greater than 95
  8. Case/call that was a cold transfer
  9. First to reach 15 cases
  10. Account who's ordered McDonalds
  11. Consult with tier1 less than 30 seconds
  12. Deact by agent with no react
  13. Account who's ordered Chipotle
  14. Person with lowest ACW at top of hour
  15. Case where we could not refund DP
  16. First C&R abuser who qualifies for react