Consultwith tier1less than30 secondsMaleCustomerwhose namestarts with TCase/callthat was acoldtransferCasewhere wecould notrefund DPCx requestrefundinstead ofcreditHit 5cases attop ofhourOne minute30 secondAHT or lesson a callFirst "Wowthank youso much"on a callDeact byagent withno reactAccountwho'sorderedMcDonaldsFirst C&Rabuser whoqualifies forreactFemalecustomerwith namethat startswith an LPersonwith lowestACW attop of hourDeact withSift Scoregreaterthan 95Accountwho'sorderedChipotleFirst toreach 15casesConsultwith tier1less than30 secondsMaleCustomerwhose namestarts with TCase/callthat was acoldtransferCasewhere wecould notrefund DPCx requestrefundinstead ofcreditHit 5cases attop ofhourOne minute30 secondAHT or lesson a callFirst "Wowthank youso much"on a callDeact byagent withno reactAccountwho'sorderedMcDonaldsFirst C&Rabuser whoqualifies forreactFemalecustomerwith namethat startswith an LPersonwith lowestACW attop of hourDeact withSift Scoregreaterthan 95Accountwho'sorderedChipotleFirst toreach 15cases

Casework Blackout Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Consult with tier1 less than 30 seconds
  2. Male Customer whose name starts with T
  3. Case/call that was a cold transfer
  4. Case where we could not refund DP
  5. Cx request refund instead of credit
  6. Hit 5 cases at top of hour
  7. One minute 30 second AHT or less on a call
  8. First "Wow thank you so much" on a call
  9. Deact by agent with no react
  10. Account who's ordered McDonalds
  11. First C&R abuser who qualifies for react
  12. Female customer with name that starts with an L
  13. Person with lowest ACW at top of hour
  14. Deact with Sift Score greater than 95
  15. Account who's ordered Chipotle
  16. First to reach 15 cases