Casewhere wecould notrefund DPFirst C&Rabuser whoqualifies forreactFemalecustomerwith namethat startswith an LPersonwith lowestACW attop of hourOne minute30 secondAHT or lesson a callFirst "Wowthank youso much"on a callMaleCustomerwhose namestarts with TAccountwho'sorderedMcDonaldsConsultwith tier1less than30 secondsDeact byagent withno reactCx requestrefundinstead ofcreditCase/callthat was acoldtransferAccountwho'sorderedChipotleFirst toreach 15casesHit 5cases attop ofhourDeact withSift Scoregreaterthan 95Casewhere wecould notrefund DPFirst C&Rabuser whoqualifies forreactFemalecustomerwith namethat startswith an LPersonwith lowestACW attop of hourOne minute30 secondAHT or lesson a callFirst "Wowthank youso much"on a callMaleCustomerwhose namestarts with TAccountwho'sorderedMcDonaldsConsultwith tier1less than30 secondsDeact byagent withno reactCx requestrefundinstead ofcreditCase/callthat was acoldtransferAccountwho'sorderedChipotleFirst toreach 15casesHit 5cases attop ofhourDeact withSift Scoregreaterthan 95

Casework Blackout Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Case where we could not refund DP
  2. First C&R abuser who qualifies for react
  3. Female customer with name that starts with an L
  4. Person with lowest ACW at top of hour
  5. One minute 30 second AHT or less on a call
  6. First "Wow thank you so much" on a call
  7. Male Customer whose name starts with T
  8. Account who's ordered McDonalds
  9. Consult with tier1 less than 30 seconds
  10. Deact by agent with no react
  11. Cx request refund instead of credit
  12. Case/call that was a cold transfer
  13. Account who's ordered Chipotle
  14. First to reach 15 cases
  15. Hit 5 cases at top of hour
  16. Deact with Sift Score greater than 95