Deact byagent withno reactFirst C&Rabuser whoqualifies forreactPersonwith lowestACW attop of hourConsultwith tier1less than30 secondsFirst toreach 15casesAccountwho'sorderedMcDonaldsAccountwho'sorderedChipotleFirst "Wowthank youso much"on a callDeact withSift Scoregreaterthan 95Case/callthat was acoldtransferFemalecustomerwith namethat startswith an LCx requestrefundinstead ofcreditHit 5cases attop ofhourOne minute30 secondAHT or lesson a callCasewhere wecould notrefund DPMaleCustomerwhose namestarts with TDeact byagent withno reactFirst C&Rabuser whoqualifies forreactPersonwith lowestACW attop of hourConsultwith tier1less than30 secondsFirst toreach 15casesAccountwho'sorderedMcDonaldsAccountwho'sorderedChipotleFirst "Wowthank youso much"on a callDeact withSift Scoregreaterthan 95Case/callthat was acoldtransferFemalecustomerwith namethat startswith an LCx requestrefundinstead ofcreditHit 5cases attop ofhourOne minute30 secondAHT or lesson a callCasewhere wecould notrefund DPMaleCustomerwhose namestarts with T

Casework Blackout Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Deact by agent with no react
  2. First C&R abuser who qualifies for react
  3. Person with lowest ACW at top of hour
  4. Consult with tier1 less than 30 seconds
  5. First to reach 15 cases
  6. Account who's ordered McDonalds
  7. Account who's ordered Chipotle
  8. First "Wow thank you so much" on a call
  9. Deact with Sift Score greater than 95
  10. Case/call that was a cold transfer
  11. Female customer with name that starts with an L
  12. Cx request refund instead of credit
  13. Hit 5 cases at top of hour
  14. One minute 30 second AHT or less on a call
  15. Case where we could not refund DP
  16. Male Customer whose name starts with T