One minute30 secondAHT or lesson a callAccountwho'sorderedMcDonaldsHit 5cases attop ofhourMaleCustomerwhose namestarts with TCx requestrefundinstead ofcreditFirst "Wowthank youso much"on a callCasewhere wecould notrefund DPFemalecustomerwith namethat startswith an LFirst toreach 15casesConsultwith tier1less than30 secondsFirst C&Rabuser whoqualifies forreactAccountwho'sorderedChipotleDeact byagent withno reactCase/callthat was acoldtransferDeact withSift Scoregreaterthan 95Personwith lowestACW attop of hourOne minute30 secondAHT or lesson a callAccountwho'sorderedMcDonaldsHit 5cases attop ofhourMaleCustomerwhose namestarts with TCx requestrefundinstead ofcreditFirst "Wowthank youso much"on a callCasewhere wecould notrefund DPFemalecustomerwith namethat startswith an LFirst toreach 15casesConsultwith tier1less than30 secondsFirst C&Rabuser whoqualifies forreactAccountwho'sorderedChipotleDeact byagent withno reactCase/callthat was acoldtransferDeact withSift Scoregreaterthan 95Personwith lowestACW attop of hour

Casework Blackout Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. One minute 30 second AHT or less on a call
  2. Account who's ordered McDonalds
  3. Hit 5 cases at top of hour
  4. Male Customer whose name starts with T
  5. Cx request refund instead of credit
  6. First "Wow thank you so much" on a call
  7. Case where we could not refund DP
  8. Female customer with name that starts with an L
  9. First to reach 15 cases
  10. Consult with tier1 less than 30 seconds
  11. First C&R abuser who qualifies for react
  12. Account who's ordered Chipotle
  13. Deact by agent with no react
  14. Case/call that was a cold transfer
  15. Deact with Sift Score greater than 95
  16. Person with lowest ACW at top of hour