Personwith lowestACW attop of hourFirst "Wowthank youso much"on a callFirst C&Rabuser whoqualifies forreactConsultwith tier1less than30 secondsOne minute30 secondAHT or lesson a callAccountwho'sorderedMcDonaldsCx requestrefundinstead ofcreditFirst toreach 15casesAccountwho'sorderedChipotleCasewhere wecould notrefund DPDeact withSift Scoregreaterthan 95Hit 5cases attop ofhourFemalecustomerwith namethat startswith an LCase/callthat was acoldtransferMaleCustomerwhose namestarts with TDeact byagent withno reactPersonwith lowestACW attop of hourFirst "Wowthank youso much"on a callFirst C&Rabuser whoqualifies forreactConsultwith tier1less than30 secondsOne minute30 secondAHT or lesson a callAccountwho'sorderedMcDonaldsCx requestrefundinstead ofcreditFirst toreach 15casesAccountwho'sorderedChipotleCasewhere wecould notrefund DPDeact withSift Scoregreaterthan 95Hit 5cases attop ofhourFemalecustomerwith namethat startswith an LCase/callthat was acoldtransferMaleCustomerwhose namestarts with TDeact byagent withno react

Casework Blackout Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Person with lowest ACW at top of hour
  2. First "Wow thank you so much" on a call
  3. First C&R abuser who qualifies for react
  4. Consult with tier1 less than 30 seconds
  5. One minute 30 second AHT or less on a call
  6. Account who's ordered McDonalds
  7. Cx request refund instead of credit
  8. First to reach 15 cases
  9. Account who's ordered Chipotle
  10. Case where we could not refund DP
  11. Deact with Sift Score greater than 95
  12. Hit 5 cases at top of hour
  13. Female customer with name that starts with an L
  14. Case/call that was a cold transfer
  15. Male Customer whose name starts with T
  16. Deact by agent with no react