Casewhere wecould notrefund DPFirst C&Rabuser whoqualifies forreactFirst "Wowthank youso much"on a callFirst toreach 15casesConsultwith tier1less than30 secondsDeact withSift Scoregreaterthan 95Accountwho'sorderedChipotleDeact byagent withno reactCx requestrefundinstead ofcreditFemalecustomerwith namethat startswith an LAccountwho'sorderedMcDonaldsPersonwith lowestACW attop of hourMaleCustomerwhose namestarts with THit 5cases attop ofhourOne minute30 secondAHT or lesson a callCase/callthat was acoldtransferCasewhere wecould notrefund DPFirst C&Rabuser whoqualifies forreactFirst "Wowthank youso much"on a callFirst toreach 15casesConsultwith tier1less than30 secondsDeact withSift Scoregreaterthan 95Accountwho'sorderedChipotleDeact byagent withno reactCx requestrefundinstead ofcreditFemalecustomerwith namethat startswith an LAccountwho'sorderedMcDonaldsPersonwith lowestACW attop of hourMaleCustomerwhose namestarts with THit 5cases attop ofhourOne minute30 secondAHT or lesson a callCase/callthat was acoldtransfer

Casework Blackout Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Case where we could not refund DP
  2. First C&R abuser who qualifies for react
  3. First "Wow thank you so much" on a call
  4. First to reach 15 cases
  5. Consult with tier1 less than 30 seconds
  6. Deact with Sift Score greater than 95
  7. Account who's ordered Chipotle
  8. Deact by agent with no react
  9. Cx request refund instead of credit
  10. Female customer with name that starts with an L
  11. Account who's ordered McDonalds
  12. Person with lowest ACW at top of hour
  13. Male Customer whose name starts with T
  14. Hit 5 cases at top of hour
  15. One minute 30 second AHT or less on a call
  16. Case/call that was a cold transfer