Consultwith tier1less than30 secondsDeact byagent withno reactFirst C&Rabuser whoqualifies forreactCase/callthat was acoldtransferAccountwho'sorderedChipotleOne minute30 secondAHT or lesson a callFemalecustomerwith namethat startswith an LFirst toreach 15casesDeact withSift Scoregreaterthan 95First "Wowthank youso much"on a callHit 5cases attop ofhourMaleCustomerwhose namestarts with TCx requestrefundinstead ofcreditAccountwho'sorderedMcDonaldsCasewhere wecould notrefund DPPersonwith lowestACW attop of hourConsultwith tier1less than30 secondsDeact byagent withno reactFirst C&Rabuser whoqualifies forreactCase/callthat was acoldtransferAccountwho'sorderedChipotleOne minute30 secondAHT or lesson a callFemalecustomerwith namethat startswith an LFirst toreach 15casesDeact withSift Scoregreaterthan 95First "Wowthank youso much"on a callHit 5cases attop ofhourMaleCustomerwhose namestarts with TCx requestrefundinstead ofcreditAccountwho'sorderedMcDonaldsCasewhere wecould notrefund DPPersonwith lowestACW attop of hour

Casework Blackout Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Consult with tier1 less than 30 seconds
  2. Deact by agent with no react
  3. First C&R abuser who qualifies for react
  4. Case/call that was a cold transfer
  5. Account who's ordered Chipotle
  6. One minute 30 second AHT or less on a call
  7. Female customer with name that starts with an L
  8. First to reach 15 cases
  9. Deact with Sift Score greater than 95
  10. First "Wow thank you so much" on a call
  11. Hit 5 cases at top of hour
  12. Male Customer whose name starts with T
  13. Cx request refund instead of credit
  14. Account who's ordered McDonalds
  15. Case where we could not refund DP
  16. Person with lowest ACW at top of hour