Femalecustomerwith namethat startswith an LMaleCustomerwhose namestarts with TFirst C&Rabuser whoqualifies forreactFirst "Wowthank youso much"on a callConsultwith tier1less than30 secondsHit 5cases attop ofhourCase/callthat was acoldtransferFirst toreach 15casesOne minute30 secondAHT or lesson a callPersonwith lowestACW attop of hourDeact withSift Scoregreaterthan 95Cx requestrefundinstead ofcreditDeact byagent withno reactAccountwho'sorderedMcDonaldsCasewhere wecould notrefund DPAccountwho'sorderedChipotleFemalecustomerwith namethat startswith an LMaleCustomerwhose namestarts with TFirst C&Rabuser whoqualifies forreactFirst "Wowthank youso much"on a callConsultwith tier1less than30 secondsHit 5cases attop ofhourCase/callthat was acoldtransferFirst toreach 15casesOne minute30 secondAHT or lesson a callPersonwith lowestACW attop of hourDeact withSift Scoregreaterthan 95Cx requestrefundinstead ofcreditDeact byagent withno reactAccountwho'sorderedMcDonaldsCasewhere wecould notrefund DPAccountwho'sorderedChipotle

Casework Blackout Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Female customer with name that starts with an L
  2. Male Customer whose name starts with T
  3. First C&R abuser who qualifies for react
  4. First "Wow thank you so much" on a call
  5. Consult with tier1 less than 30 seconds
  6. Hit 5 cases at top of hour
  7. Case/call that was a cold transfer
  8. First to reach 15 cases
  9. One minute 30 second AHT or less on a call
  10. Person with lowest ACW at top of hour
  11. Deact with Sift Score greater than 95
  12. Cx request refund instead of credit
  13. Deact by agent with no react
  14. Account who's ordered McDonalds
  15. Case where we could not refund DP
  16. Account who's ordered Chipotle