Casework Blackout Bingo

Casework Blackout Bingo Card

This bingo card has 16 words: Deact with Sift Score greater than 95, Cx request refund instead of credit, Male Customer whose name starts with T, Female customer with name that starts with an L, Case/call that was a cold transfer, One minute 30 second AHT or less on a call, Account who's ordered Chipotle, Hit 5 cases at top of hour, First to reach 15 cases, Person with lowest ACW at top of hour, First C&R abuser who qualifies for react, First "Wow thank you so much" on a call, Deact by agent with no react, Case where we could not refund DP, Consult with tier1 less than 30 seconds and Account who's ordered McDonalds.

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With players vying for a you'll have to call about __ items before someone wins. There's a __% chance that a lucky player would win after calling __ items.

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