(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Did not use acronyms
We said what we will do and did it - Trusted
Asked permission: May I suggest?, Would you like me to?, Would it be ok if?
Foreshadowed - explained what will happen next
Coffee and water station was clean
Thanked the customer using their name
Owned the problem and took action
Waiting area in lobby was clean and orderly
Re-set customer's clock
Explained the what and the shy of the interaction
Customer experienced responsive service - Respected
Offered options and provided suggestions
Introduced Branch Manager
Checked frequently they understood the information you just shared
Took a genuine and sincere interest - Appreciated
Respected customer's time
Used customer's name in greeting
Customer mood meter moved red to green
Uncovered an unperceived need
Created a Positive Peak End to an interaction
Lobby management during busy times was completed
Used courtesy phrases: Thank you, Please, I would be happy to
Colleague saw and picked up garbage in parking lot
