(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Did not use acronyms
Offered options and provided suggestions
Used courtesy phrases: Thank you, Please, I would be happy to
Coffee and water station was clean
Owned the problem and took action
Asked permission: May I suggest?, Would you like me to?, Would it be ok if?
Introduced Branch Manager
Thanked the customer using their name
Used customer's name when thanking them.
Checked frequently they understood the information you just shared
Customer experienced responsive service - Respected
Waiting area in lobby was clean and orderly
Took a genuine and sincere interest - Appreciated
Explained the what and the shy of the interaction
Used customer's name in greeting
We said what we will do and did it - Trusted
Created a Positive Peak End to an interaction
Lobby management during busy times was completed
Customer mood meter moved red to green
Foreshadowed - explained what will happen next
Uncovered an unperceived need
Re-set customer's clock
Respected customer's time
Colleague saw and picked up garbage in parking lot
