(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Took a genuine and sincere interest - Appreciated
Did not use acronyms
Re-set customer's clock
Asked permission: May I suggest?, Would you like me to?, Would it be ok if?
Uncovered an unperceived need
Lobby management during busy times was completed
Used customer's name when thanking them.
Used courtesy phrases: Thank you, Please, I would be happy to
Created a Positive Peak End to an interaction
Explained the what and the shy of the interaction
Used customer's name in greeting
Customer experienced responsive service - Respected
Thanked the customer using their name
Customer mood meter moved red to green
Checked frequently they understood the information you just shared
We said what we will do and did it - Trusted
Coffee and water station was clean
Owned the problem and took action
Respected customer's time
Waiting area in lobby was clean and orderly
Introduced Branch Manager
Offered options and provided suggestions
Colleague saw and picked up garbage in parking lot
