(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Asked permission: May I suggest?, Would you like me to?, Would it be ok if?
Explained the what and the shy of the interaction
Foreshadowed - explained what will happen next
Owned the problem and took action
Created a Positive Peak End to an interaction
Waiting area in lobby was clean and orderly
Thanked the customer using their name
Took a genuine and sincere interest - Appreciated
Customer experienced responsive service - Respected
Checked frequently they understood the information you just shared
Offered options and provided suggestions
Uncovered an unperceived need
Customer mood meter moved red to green
Lobby management during busy times was completed
Coffee and water station was clean
Introduced Branch Manager
Used customer's name when thanking them.
We said what we will do and did it - Trusted
Respected customer's time
Did not use acronyms
Used courtesy phrases: Thank you, Please, I would be happy to
Re-set customer's clock
Colleague saw and picked up garbage in parking lot
