(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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We said what we will do and did it - Trusted
Asked permission: May I suggest?, Would you like me to?, Would it be ok if?
Owned the problem and took action
Explained the what and the shy of the interaction
Used customer's name when thanking them.
Offered options and provided suggestions
Uncovered an unperceived need
Respected customer's time
Created a Positive Peak End to an interaction
Thanked the customer using their name
Used courtesy phrases: Thank you, Please, I would be happy to
Lobby management during busy times was completed
Customer mood meter moved red to green
Waiting area in lobby was clean and orderly
Checked frequently they understood the information you just shared
Customer experienced responsive service - Respected
Coffee and water station was clean
Re-set customer's clock
Foreshadowed - explained what will happen next
Introduced Branch Manager
Did not use acronyms
Used customer's name in greeting
Took a genuine and sincere interest - Appreciated
Colleague saw and picked up garbage in parking lot
