(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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We said what we will do and did it - Trusted
Coffee and water station was clean
Waiting area in lobby was clean and orderly
Uncovered an unperceived need
Used customer's name when thanking them.
Asked permission: May I suggest?, Would you like me to?, Would it be ok if?
Introduced Branch Manager
Re-set customer's clock
Offered options and provided suggestions
Took a genuine and sincere interest - Appreciated
Foreshadowed - explained what will happen next
Colleague saw and picked up garbage in parking lot
Lobby management during busy times was completed
Did not use acronyms
Customer mood meter moved red to green
Checked frequently they understood the information you just shared
Used customer's name in greeting
Thanked the customer using their name
Explained the what and the shy of the interaction
Used courtesy phrases: Thank you, Please, I would be happy to
Respected customer's time
Owned the problem and took action
Customer experienced responsive service - Respected
