(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Re-set customer's clock
Used customer's name when thanking them.
Asked permission: May I suggest?, Would you like me to?, Would it be ok if?
Foreshadowed - explained what will happen next
Offered options and provided suggestions
Respected customer's time
Checked frequently they understood the information you just shared
Lobby management during busy times was completed
Used customer's name in greeting
Took a genuine and sincere interest - Appreciated
Explained the what and the shy of the interaction
Waiting area in lobby was clean and orderly
Used courtesy phrases: Thank you, Please, I would be happy to
Customer experienced responsive service - Respected
Coffee and water station was clean
Introduced Branch Manager
Uncovered an unperceived need
Owned the problem and took action
Created a Positive Peak End to an interaction
Did not use acronyms
Colleague saw and picked up garbage in parking lot
