(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Used customer's name when thanking them.
Explained the what and the shy of the interaction
Customer experienced responsive service - Respected
Introduced Branch Manager
Thanked the customer using their name
Respected customer's time
Uncovered an unperceived need
Customer mood meter moved red to green
Offered options and provided suggestions
Lobby management during busy times was completed
Colleague saw and picked up garbage in parking lot
Owned the problem and took action
Asked permission: May I suggest?, Would you like me to?, Would it be ok if?
Did not use acronyms
Coffee and water station was clean
We said what we will do and did it - Trusted
Checked frequently they understood the information you just shared
Waiting area in lobby was clean and orderly
Re-set customer's clock
Used courtesy phrases: Thank you, Please, I would be happy to
