This bingo card has a free space and 24 words: Customer experienced responsive service - Respected, Explained the what and the shy of the interaction, Uncovered an unperceived need, We said what we will do and did it - Trusted, Thanked the customer using their name, Waiting area in lobby was clean and orderly, Did not use acronyms, Created a Positive Peak End to an interaction, Lobby management during busy times was completed, Owned the problem and took action, Coffee and water station was clean, Took a genuine and sincere interest - Appreciated, Offered options and provided suggestions, Re-set customer's clock, Customer mood meter moved red to green, Used customer's name in greeting, Used customer's name when thanking them., Introduced Branch Manager, Colleague saw and picked up garbage in parking lot, Used courtesy phrases: Thank you, Please, I would be happy to, Checked frequently they understood the information you just shared, Respected customer's time, Asked permission: May I suggest?, Would you like me to?, Would it be ok if? and Foreshadowed - explained what will happen next.
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