(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Agent request help reviewing or invoice or refund on policy
Agent requested a Block removed
Agent sent request to move item to workflow in UDS
Agent needs help creating a certificate
Agent sent request to reinstate policy
Assist Agent with escalated call
Agent made chats that week
New Employee
Agent sent email to employer refunds and copied you on it
Agent requested lapse removed
Agent request lunch & learn or BWC TV
Agent needs help creating a certificate
Agent gets Compliment from customer
Supervisor assisted agent with call
Supervisor call no side by side
Agent got 100% disconnect on surveys
Agent needs help finding information on website or Core suite
RFL request/flex or temporary schedule change
Unique or rare question or situation
Agent request to have penalties voided on a policy
Agent sent email to employer refunds and copied you on it
Agent sent request to A/R and copied Supervisor
Assist Agent with escalated call
Agent request to leave the floor
Agent notified help desk of system issue and copied supervisor
