ReferencedRCCHelpRoutingPoolsReceived acomplimentfrom apatientUsed thephoneticalphabet (afor apple)Thankeda patientfor theirpatienceTook awalkaroundthe CECOne callresolutionSaid"happy tohelp" to10 callersHelpedanotheragentSpoke to apatientwhose lastname startswith "V"Watched/reada newsupdate todayTransferreda call to therightdepartmentRead ane-mailregardingCOVIDSent acare onthe spotUsed thePreceptorDLUsedGoogleScheduledwith/sent amessage toa provide atHASTSaid "I'msorry, youcut outthere"Warmtransferredto TriageThoughtabout whatbrings youjoyGot a call ofappreciationReferencedRCCHelpEssential/Non-EssentialVisits pageAddressedthe patientby theirnameSent arefillrequestUsedAllinahealth.orgto findinformationReferencedRCCHelpRoutingPoolsReceived acomplimentfrom apatientUsed thephoneticalphabet (afor apple)Thankeda patientfor theirpatienceTook awalkaroundthe CECOne callresolutionSaid"happy tohelp" to10 callersHelpedanotheragentSpoke to apatientwhose lastname startswith "V"Watched/reada newsupdate todayTransferreda call to therightdepartmentRead ane-mailregardingCOVIDSent acare onthe spotUsed thePreceptorDLUsedGoogleScheduledwith/sent amessage toa provide atHASTSaid "I'msorry, youcut outthere"Warmtransferredto TriageThoughtabout whatbrings youjoyGot a call ofappreciationReferencedRCCHelpEssential/Non-EssentialVisits pageAddressedthe patientby theirnameSent arefillrequestUsedAllinahealth.orgto findinformation

CEC Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Referenced RCCHelp Routing Pools
  2. Received a compliment from a patient
  3. Used the phonetic alphabet (a for apple)
  4. Thanked a patient for their patience
  5. Took a walk around the CEC
  6. One call resolution
  7. Said "happy to help" to 10 callers
  8. Helped another agent
  9. Spoke to a patient whose last name starts with "V"
  10. Watched/read a news update today
  11. Transferred a call to the right department
  12. Read an e-mail regarding COVID
  13. Sent a care on the spot
  14. Used the Preceptor DL
  15. Used Google
  16. Scheduled with/sent a message to a provide at HAST
  17. Said "I'm sorry, you cut out there"
  18. Warm transferred to Triage
  19. Thought about what brings you joy
  20. Got a call of appreciation
  21. Referenced RCCHelp Essential/Non-Essential Visits page
  22. Addressed the patient by their name
  23. Sent a refill request
  24. Used Allinahealth.org to find information