Addressedthe patientby theirnameThankeda patientfor theirpatienceHelpedanotheragentScheduledwith/sent amessage toa provide atHASTUsedGoogleSent arefillrequestUsedAllinahealth.orgto findinformationThoughtabout whatbrings youjoyUsed thephoneticalphabet (afor apple)ReferencedRCCHelpEssential/Non-EssentialVisits pageUsed thePreceptorDLOne callresolutionGot a call ofappreciationWarmtransferredto TriageSpoke to apatientwhose lastname startswith "V"Received acomplimentfrom apatientTook awalkaroundthe CECWatched/reada newsupdate todaySent acare onthe spotSaid "I'msorry, youcut outthere"Read ane-mailregardingCOVIDTransferreda call to therightdepartmentSaid"happy tohelp" to10 callersReferencedRCCHelpRoutingPoolsAddressedthe patientby theirnameThankeda patientfor theirpatienceHelpedanotheragentScheduledwith/sent amessage toa provide atHASTUsedGoogleSent arefillrequestUsedAllinahealth.orgto findinformationThoughtabout whatbrings youjoyUsed thephoneticalphabet (afor apple)ReferencedRCCHelpEssential/Non-EssentialVisits pageUsed thePreceptorDLOne callresolutionGot a call ofappreciationWarmtransferredto TriageSpoke to apatientwhose lastname startswith "V"Received acomplimentfrom apatientTook awalkaroundthe CECWatched/reada newsupdate todaySent acare onthe spotSaid "I'msorry, youcut outthere"Read ane-mailregardingCOVIDTransferreda call to therightdepartmentSaid"happy tohelp" to10 callersReferencedRCCHelpRoutingPools

CEC Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Addressed the patient by their name
  2. Thanked a patient for their patience
  3. Helped another agent
  4. Scheduled with/sent a message to a provide at HAST
  5. Used Google
  6. Sent a refill request
  7. Used Allinahealth.org to find information
  8. Thought about what brings you joy
  9. Used the phonetic alphabet (a for apple)
  10. Referenced RCCHelp Essential/Non-Essential Visits page
  11. Used the Preceptor DL
  12. One call resolution
  13. Got a call of appreciation
  14. Warm transferred to Triage
  15. Spoke to a patient whose last name starts with "V"
  16. Received a compliment from a patient
  17. Took a walk around the CEC
  18. Watched/read a news update today
  19. Sent a care on the spot
  20. Said "I'm sorry, you cut out there"
  21. Read an e-mail regarding COVID
  22. Transferred a call to the right department
  23. Said "happy to help" to 10 callers
  24. Referenced RCCHelp Routing Pools