Transferreda call to therightdepartmentSpoke to apatientwhose lastname startswith "V"Said "I'msorry, youcut outthere"One callresolutionGot a call ofappreciationThankeda patientfor theirpatienceThoughtabout whatbrings youjoySaid"happy tohelp" to10 callersAddressedthe patientby theirnameScheduledwith/sent amessage toa provide atHASTUsed thePreceptorDLSent acare onthe spotTook awalkaroundthe CECWatched/reada newsupdate todaySent arefillrequestUsedGoogleRead ane-mailregardingCOVIDHelpedanotheragentWarmtransferredto TriageUsed thephoneticalphabet (afor apple)ReferencedRCCHelpRoutingPoolsReferencedRCCHelpEssential/Non-EssentialVisits pageReceived acomplimentfrom apatientUsedAllinahealth.orgto findinformationTransferreda call to therightdepartmentSpoke to apatientwhose lastname startswith "V"Said "I'msorry, youcut outthere"One callresolutionGot a call ofappreciationThankeda patientfor theirpatienceThoughtabout whatbrings youjoySaid"happy tohelp" to10 callersAddressedthe patientby theirnameScheduledwith/sent amessage toa provide atHASTUsed thePreceptorDLSent acare onthe spotTook awalkaroundthe CECWatched/reada newsupdate todaySent arefillrequestUsedGoogleRead ane-mailregardingCOVIDHelpedanotheragentWarmtransferredto TriageUsed thephoneticalphabet (afor apple)ReferencedRCCHelpRoutingPoolsReferencedRCCHelpEssential/Non-EssentialVisits pageReceived acomplimentfrom apatientUsedAllinahealth.orgto findinformation

CEC Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transferred a call to the right department
  2. Spoke to a patient whose last name starts with "V"
  3. Said "I'm sorry, you cut out there"
  4. One call resolution
  5. Got a call of appreciation
  6. Thanked a patient for their patience
  7. Thought about what brings you joy
  8. Said "happy to help" to 10 callers
  9. Addressed the patient by their name
  10. Scheduled with/sent a message to a provide at HAST
  11. Used the Preceptor DL
  12. Sent a care on the spot
  13. Took a walk around the CEC
  14. Watched/read a news update today
  15. Sent a refill request
  16. Used Google
  17. Read an e-mail regarding COVID
  18. Helped another agent
  19. Warm transferred to Triage
  20. Used the phonetic alphabet (a for apple)
  21. Referenced RCCHelp Routing Pools
  22. Referenced RCCHelp Essential/Non-Essential Visits page
  23. Received a compliment from a patient
  24. Used Allinahealth.org to find information