Warmtransferredto TriageThankeda patientfor theirpatienceWatched/reada newsupdate todaySaid "I'msorry, youcut outthere"One callresolutionReferencedRCCHelpRoutingPoolsRead ane-mailregardingCOVIDGot a call ofappreciationScheduledwith/sent amessage toa provide atHASTSent acare onthe spotThoughtabout whatbrings youjoyUsedGoogleSpoke to apatientwhose lastname startswith "V"Received acomplimentfrom apatientAddressedthe patientby theirnameTransferreda call to therightdepartmentUsedAllinahealth.orgto findinformationTook awalkaroundthe CECSaid"happy tohelp" to10 callersSent arefillrequestUsed thephoneticalphabet (afor apple)ReferencedRCCHelpEssential/Non-EssentialVisits pageUsed thePreceptorDLHelpedanotheragentWarmtransferredto TriageThankeda patientfor theirpatienceWatched/reada newsupdate todaySaid "I'msorry, youcut outthere"One callresolutionReferencedRCCHelpRoutingPoolsRead ane-mailregardingCOVIDGot a call ofappreciationScheduledwith/sent amessage toa provide atHASTSent acare onthe spotThoughtabout whatbrings youjoyUsedGoogleSpoke to apatientwhose lastname startswith "V"Received acomplimentfrom apatientAddressedthe patientby theirnameTransferreda call to therightdepartmentUsedAllinahealth.orgto findinformationTook awalkaroundthe CECSaid"happy tohelp" to10 callersSent arefillrequestUsed thephoneticalphabet (afor apple)ReferencedRCCHelpEssential/Non-EssentialVisits pageUsed thePreceptorDLHelpedanotheragent

CEC Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Warm transferred to Triage
  2. Thanked a patient for their patience
  3. Watched/read a news update today
  4. Said "I'm sorry, you cut out there"
  5. One call resolution
  6. Referenced RCCHelp Routing Pools
  7. Read an e-mail regarding COVID
  8. Got a call of appreciation
  9. Scheduled with/sent a message to a provide at HAST
  10. Sent a care on the spot
  11. Thought about what brings you joy
  12. Used Google
  13. Spoke to a patient whose last name starts with "V"
  14. Received a compliment from a patient
  15. Addressed the patient by their name
  16. Transferred a call to the right department
  17. Used Allinahealth.org to find information
  18. Took a walk around the CEC
  19. Said "happy to help" to 10 callers
  20. Sent a refill request
  21. Used the phonetic alphabet (a for apple)
  22. Referenced RCCHelp Essential/Non-Essential Visits page
  23. Used the Preceptor DL
  24. Helped another agent