Scheduledwith/sent amessage toa provide atHASTReferencedRCCHelpEssential/Non-EssentialVisits pageSpoke to apatientwhose lastname startswith "V"Warmtransferredto TriageHelpedanotheragentTook awalkaroundthe CECUsed thephoneticalphabet (afor apple)Read ane-mailregardingCOVIDOne callresolutionGot a call ofappreciationUsed thePreceptorDLThoughtabout whatbrings youjoyUsedAllinahealth.orgto findinformationThankeda patientfor theirpatienceReferencedRCCHelpRoutingPoolsTransferreda call to therightdepartmentSent acare onthe spotSaid "I'msorry, youcut outthere"UsedGoogleSaid"happy tohelp" to10 callersReceived acomplimentfrom apatientWatched/reada newsupdate todaySent arefillrequestAddressedthe patientby theirnameScheduledwith/sent amessage toa provide atHASTReferencedRCCHelpEssential/Non-EssentialVisits pageSpoke to apatientwhose lastname startswith "V"Warmtransferredto TriageHelpedanotheragentTook awalkaroundthe CECUsed thephoneticalphabet (afor apple)Read ane-mailregardingCOVIDOne callresolutionGot a call ofappreciationUsed thePreceptorDLThoughtabout whatbrings youjoyUsedAllinahealth.orgto findinformationThankeda patientfor theirpatienceReferencedRCCHelpRoutingPoolsTransferreda call to therightdepartmentSent acare onthe spotSaid "I'msorry, youcut outthere"UsedGoogleSaid"happy tohelp" to10 callersReceived acomplimentfrom apatientWatched/reada newsupdate todaySent arefillrequestAddressedthe patientby theirname

CEC Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Scheduled with/sent a message to a provide at HAST
  2. Referenced RCCHelp Essential/Non-Essential Visits page
  3. Spoke to a patient whose last name starts with "V"
  4. Warm transferred to Triage
  5. Helped another agent
  6. Took a walk around the CEC
  7. Used the phonetic alphabet (a for apple)
  8. Read an e-mail regarding COVID
  9. One call resolution
  10. Got a call of appreciation
  11. Used the Preceptor DL
  12. Thought about what brings you joy
  13. Used Allinahealth.org to find information
  14. Thanked a patient for their patience
  15. Referenced RCCHelp Routing Pools
  16. Transferred a call to the right department
  17. Sent a care on the spot
  18. Said "I'm sorry, you cut out there"
  19. Used Google
  20. Said "happy to help" to 10 callers
  21. Received a compliment from a patient
  22. Watched/read a news update today
  23. Sent a refill request
  24. Addressed the patient by their name