Said"happy tohelp" to10 callersSent acare onthe spotTransferreda call to therightdepartmentUsed thePreceptorDLSpoke to apatientwhose lastname startswith "V"Addressedthe patientby theirnameWatched/reada newsupdate todayReferencedRCCHelpEssential/Non-EssentialVisits pageSaid "I'msorry, youcut outthere"Used thephoneticalphabet (afor apple)Received acomplimentfrom apatientUsedAllinahealth.orgto findinformationRead ane-mailregardingCOVIDHelpedanotheragentThoughtabout whatbrings youjoyTook awalkaroundthe CECSent arefillrequestWarmtransferredto TriageUsedGoogleOne callresolutionThankeda patientfor theirpatienceScheduledwith/sent amessage toa provide atHASTGot a call ofappreciationReferencedRCCHelpRoutingPoolsSaid"happy tohelp" to10 callersSent acare onthe spotTransferreda call to therightdepartmentUsed thePreceptorDLSpoke to apatientwhose lastname startswith "V"Addressedthe patientby theirnameWatched/reada newsupdate todayReferencedRCCHelpEssential/Non-EssentialVisits pageSaid "I'msorry, youcut outthere"Used thephoneticalphabet (afor apple)Received acomplimentfrom apatientUsedAllinahealth.orgto findinformationRead ane-mailregardingCOVIDHelpedanotheragentThoughtabout whatbrings youjoyTook awalkaroundthe CECSent arefillrequestWarmtransferredto TriageUsedGoogleOne callresolutionThankeda patientfor theirpatienceScheduledwith/sent amessage toa provide atHASTGot a call ofappreciationReferencedRCCHelpRoutingPools

CEC Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Said "happy to help" to 10 callers
  2. Sent a care on the spot
  3. Transferred a call to the right department
  4. Used the Preceptor DL
  5. Spoke to a patient whose last name starts with "V"
  6. Addressed the patient by their name
  7. Watched/read a news update today
  8. Referenced RCCHelp Essential/Non-Essential Visits page
  9. Said "I'm sorry, you cut out there"
  10. Used the phonetic alphabet (a for apple)
  11. Received a compliment from a patient
  12. Used Allinahealth.org to find information
  13. Read an e-mail regarding COVID
  14. Helped another agent
  15. Thought about what brings you joy
  16. Took a walk around the CEC
  17. Sent a refill request
  18. Warm transferred to Triage
  19. Used Google
  20. One call resolution
  21. Thanked a patient for their patience
  22. Scheduled with/sent a message to a provide at HAST
  23. Got a call of appreciation
  24. Referenced RCCHelp Routing Pools