Spoke to apatientwhose lastname startswith "V"Scheduledwith/sent amessage toa provide atHASTThankeda patientfor theirpatienceHelpedanotheragentRead ane-mailregardingCOVIDSent arefillrequestGot a call ofappreciationWatched/reada newsupdate todayUsed thePreceptorDLSent acare onthe spotTransferreda call to therightdepartmentUsedGoogleTook awalkaroundthe CECSaid"happy tohelp" to10 callersAddressedthe patientby theirnameUsedAllinahealth.orgto findinformationThoughtabout whatbrings youjoyWarmtransferredto TriageReceived acomplimentfrom apatientSaid "I'msorry, youcut outthere"Used thephoneticalphabet (afor apple)ReferencedRCCHelpEssential/Non-EssentialVisits pageOne callresolutionReferencedRCCHelpRoutingPoolsSpoke to apatientwhose lastname startswith "V"Scheduledwith/sent amessage toa provide atHASTThankeda patientfor theirpatienceHelpedanotheragentRead ane-mailregardingCOVIDSent arefillrequestGot a call ofappreciationWatched/reada newsupdate todayUsed thePreceptorDLSent acare onthe spotTransferreda call to therightdepartmentUsedGoogleTook awalkaroundthe CECSaid"happy tohelp" to10 callersAddressedthe patientby theirnameUsedAllinahealth.orgto findinformationThoughtabout whatbrings youjoyWarmtransferredto TriageReceived acomplimentfrom apatientSaid "I'msorry, youcut outthere"Used thephoneticalphabet (afor apple)ReferencedRCCHelpEssential/Non-EssentialVisits pageOne callresolutionReferencedRCCHelpRoutingPools

CEC Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Spoke to a patient whose last name starts with "V"
  2. Scheduled with/sent a message to a provide at HAST
  3. Thanked a patient for their patience
  4. Helped another agent
  5. Read an e-mail regarding COVID
  6. Sent a refill request
  7. Got a call of appreciation
  8. Watched/read a news update today
  9. Used the Preceptor DL
  10. Sent a care on the spot
  11. Transferred a call to the right department
  12. Used Google
  13. Took a walk around the CEC
  14. Said "happy to help" to 10 callers
  15. Addressed the patient by their name
  16. Used Allinahealth.org to find information
  17. Thought about what brings you joy
  18. Warm transferred to Triage
  19. Received a compliment from a patient
  20. Said "I'm sorry, you cut out there"
  21. Used the phonetic alphabet (a for apple)
  22. Referenced RCCHelp Essential/Non-Essential Visits page
  23. One call resolution
  24. Referenced RCCHelp Routing Pools