Thought about what brings you joy Sent a care on the spot Warm transferred to Triage Used Google Sent a refill request Used Allinahealth.org to find information Helped another agent Watched/read a news update today Referenced RCCHelp Essential/Non- Essential Visits page Scheduled with/sent a message to a provide at HAST Thanked a patient for their patience Referenced RCCHelp Routing Pools Said "I'm sorry, you cut out there" Took a walk around the CEC Got a call of appreciation Said "happy to help" to 10 callers Transferred a call to the right department Read an e-mail regarding COVID One call resolution Received a compliment from a patient Used the Preceptor DL Used the phonetic alphabet (a for apple) Spoke to a patient whose last name starts with "V" Addressed the patient by their name Thought about what brings you joy Sent a care on the spot Warm transferred to Triage Used Google Sent a refill request Used Allinahealth.org to find information Helped another agent Watched/read a news update today Referenced RCCHelp Essential/Non- Essential Visits page Scheduled with/sent a message to a provide at HAST Thanked a patient for their patience Referenced RCCHelp Routing Pools Said "I'm sorry, you cut out there" Took a walk around the CEC Got a call of appreciation Said "happy to help" to 10 callers Transferred a call to the right department Read an e-mail regarding COVID One call resolution Received a compliment from a patient Used the Preceptor DL Used the phonetic alphabet (a for apple) Spoke to a patient whose last name starts with "V" Addressed the patient by their name
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Thought about what brings you joy
Sent a care on the spot
Warm transferred to Triage
Used Google
Sent a refill request
Used Allinahealth.org to find information
Helped another agent
Watched/read a news update today
Referenced RCCHelp Essential/Non-Essential Visits page
Scheduled with/sent a message to a provide at HAST
Thanked a patient for their patience
Referenced RCCHelp Routing Pools
Said "I'm sorry, you cut out there"
Took a walk around the CEC
Got a call of appreciation
Said "happy to help" to 10 callers
Transferred a call to the right department
Read an e-mail regarding COVID
One call resolution
Received a compliment from a patient
Used the Preceptor DL
Used the phonetic alphabet (a for apple)
Spoke to a patient whose last name starts with "V"
Addressed the patient by their name