Used thePreceptorDLReceived acomplimentfrom apatientSent arefillrequestRead ane-mailregardingCOVIDSent acare onthe spotSpoke to apatientwhose lastname startswith "V"Scheduledwith/sent amessage toa provide atHASTThoughtabout whatbrings youjoyHelpedanotheragentWarmtransferredto TriageSaid"happy tohelp" to10 callersReferencedRCCHelpRoutingPoolsUsedAllinahealth.orgto findinformationThankeda patientfor theirpatienceSaid "I'msorry, youcut outthere"Transferreda call to therightdepartmentReferencedRCCHelpEssential/Non-EssentialVisits pageUsedGoogleOne callresolutionUsed thephoneticalphabet (afor apple)Took awalkaroundthe CECGot a call ofappreciationWatched/reada newsupdate todayAddressedthe patientby theirnameUsed thePreceptorDLReceived acomplimentfrom apatientSent arefillrequestRead ane-mailregardingCOVIDSent acare onthe spotSpoke to apatientwhose lastname startswith "V"Scheduledwith/sent amessage toa provide atHASTThoughtabout whatbrings youjoyHelpedanotheragentWarmtransferredto TriageSaid"happy tohelp" to10 callersReferencedRCCHelpRoutingPoolsUsedAllinahealth.orgto findinformationThankeda patientfor theirpatienceSaid "I'msorry, youcut outthere"Transferreda call to therightdepartmentReferencedRCCHelpEssential/Non-EssentialVisits pageUsedGoogleOne callresolutionUsed thephoneticalphabet (afor apple)Took awalkaroundthe CECGot a call ofappreciationWatched/reada newsupdate todayAddressedthe patientby theirname

CEC Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used the Preceptor DL
  2. Received a compliment from a patient
  3. Sent a refill request
  4. Read an e-mail regarding COVID
  5. Sent a care on the spot
  6. Spoke to a patient whose last name starts with "V"
  7. Scheduled with/sent a message to a provide at HAST
  8. Thought about what brings you joy
  9. Helped another agent
  10. Warm transferred to Triage
  11. Said "happy to help" to 10 callers
  12. Referenced RCCHelp Routing Pools
  13. Used Allinahealth.org to find information
  14. Thanked a patient for their patience
  15. Said "I'm sorry, you cut out there"
  16. Transferred a call to the right department
  17. Referenced RCCHelp Essential/Non-Essential Visits page
  18. Used Google
  19. One call resolution
  20. Used the phonetic alphabet (a for apple)
  21. Took a walk around the CEC
  22. Got a call of appreciation
  23. Watched/read a news update today
  24. Addressed the patient by their name