Thankeda patientfor theirpatienceWatched/reada newsupdate todayScheduledwith/sent amessage toa provide atHASTSaid"happy tohelp" to10 callersWarmtransferredto TriageUsedGoogleGot a call ofappreciationTransferreda call to therightdepartmentOne callresolutionHelpedanotheragentReferencedRCCHelpRoutingPoolsRead ane-mailregardingCOVIDSent arefillrequestUsedAllinahealth.orgto findinformationSpoke to apatientwhose lastname startswith "V"Took awalkaroundthe CECReceived acomplimentfrom apatientReferencedRCCHelpEssential/Non-EssentialVisits pageSent acare onthe spotAddressedthe patientby theirnameUsed thephoneticalphabet (afor apple)Used thePreceptorDLSaid "I'msorry, youcut outthere"Thoughtabout whatbrings youjoyThankeda patientfor theirpatienceWatched/reada newsupdate todayScheduledwith/sent amessage toa provide atHASTSaid"happy tohelp" to10 callersWarmtransferredto TriageUsedGoogleGot a call ofappreciationTransferreda call to therightdepartmentOne callresolutionHelpedanotheragentReferencedRCCHelpRoutingPoolsRead ane-mailregardingCOVIDSent arefillrequestUsedAllinahealth.orgto findinformationSpoke to apatientwhose lastname startswith "V"Took awalkaroundthe CECReceived acomplimentfrom apatientReferencedRCCHelpEssential/Non-EssentialVisits pageSent acare onthe spotAddressedthe patientby theirnameUsed thephoneticalphabet (afor apple)Used thePreceptorDLSaid "I'msorry, youcut outthere"Thoughtabout whatbrings youjoy

CEC Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thanked a patient for their patience
  2. Watched/read a news update today
  3. Scheduled with/sent a message to a provide at HAST
  4. Said "happy to help" to 10 callers
  5. Warm transferred to Triage
  6. Used Google
  7. Got a call of appreciation
  8. Transferred a call to the right department
  9. One call resolution
  10. Helped another agent
  11. Referenced RCCHelp Routing Pools
  12. Read an e-mail regarding COVID
  13. Sent a refill request
  14. Used Allinahealth.org to find information
  15. Spoke to a patient whose last name starts with "V"
  16. Took a walk around the CEC
  17. Received a compliment from a patient
  18. Referenced RCCHelp Essential/Non-Essential Visits page
  19. Sent a care on the spot
  20. Addressed the patient by their name
  21. Used the phonetic alphabet (a for apple)
  22. Used the Preceptor DL
  23. Said "I'm sorry, you cut out there"
  24. Thought about what brings you joy