Used thePreceptorDLSaid"happy tohelp" to10 callersUsedGoogleSent arefillrequestGot a call ofappreciationWatched/reada newsupdate todayReceived acomplimentfrom apatientScheduledwith/sent amessage toa provide atHASTUsedAllinahealth.orgto findinformationThankeda patientfor theirpatienceUsed thephoneticalphabet (afor apple)Said "I'msorry, youcut outthere"HelpedanotheragentReferencedRCCHelpRoutingPoolsTransferreda call to therightdepartmentOne callresolutionTook awalkaroundthe CECSpoke to apatientwhose lastname startswith "V"Sent acare onthe spotReferencedRCCHelpEssential/Non-EssentialVisits pageThoughtabout whatbrings youjoyAddressedthe patientby theirnameRead ane-mailregardingCOVIDWarmtransferredto TriageUsed thePreceptorDLSaid"happy tohelp" to10 callersUsedGoogleSent arefillrequestGot a call ofappreciationWatched/reada newsupdate todayReceived acomplimentfrom apatientScheduledwith/sent amessage toa provide atHASTUsedAllinahealth.orgto findinformationThankeda patientfor theirpatienceUsed thephoneticalphabet (afor apple)Said "I'msorry, youcut outthere"HelpedanotheragentReferencedRCCHelpRoutingPoolsTransferreda call to therightdepartmentOne callresolutionTook awalkaroundthe CECSpoke to apatientwhose lastname startswith "V"Sent acare onthe spotReferencedRCCHelpEssential/Non-EssentialVisits pageThoughtabout whatbrings youjoyAddressedthe patientby theirnameRead ane-mailregardingCOVIDWarmtransferredto Triage

CEC Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used the Preceptor DL
  2. Said "happy to help" to 10 callers
  3. Used Google
  4. Sent a refill request
  5. Got a call of appreciation
  6. Watched/read a news update today
  7. Received a compliment from a patient
  8. Scheduled with/sent a message to a provide at HAST
  9. Used Allinahealth.org to find information
  10. Thanked a patient for their patience
  11. Used the phonetic alphabet (a for apple)
  12. Said "I'm sorry, you cut out there"
  13. Helped another agent
  14. Referenced RCCHelp Routing Pools
  15. Transferred a call to the right department
  16. One call resolution
  17. Took a walk around the CEC
  18. Spoke to a patient whose last name starts with "V"
  19. Sent a care on the spot
  20. Referenced RCCHelp Essential/Non-Essential Visits page
  21. Thought about what brings you joy
  22. Addressed the patient by their name
  23. Read an e-mail regarding COVID
  24. Warm transferred to Triage