Said"happy tohelp" to10 callersReferencedRCCHelpRoutingPoolsUsedGoogleSaid "I'msorry, youcut outthere"Transferreda call to therightdepartmentUsed thePreceptorDLGot a call ofappreciationSpoke to apatientwhose lastname startswith "V"Received acomplimentfrom apatientSent arefillrequestRead ane-mailregardingCOVIDWatched/reada newsupdate todayWarmtransferredto TriageThoughtabout whatbrings youjoyUsedAllinahealth.orgto findinformationAddressedthe patientby theirnameScheduledwith/sent amessage toa provide atHASTSent acare onthe spotTook awalkaroundthe CECReferencedRCCHelpEssential/Non-EssentialVisits pageHelpedanotheragentThankeda patientfor theirpatienceUsed thephoneticalphabet (afor apple)One callresolutionSaid"happy tohelp" to10 callersReferencedRCCHelpRoutingPoolsUsedGoogleSaid "I'msorry, youcut outthere"Transferreda call to therightdepartmentUsed thePreceptorDLGot a call ofappreciationSpoke to apatientwhose lastname startswith "V"Received acomplimentfrom apatientSent arefillrequestRead ane-mailregardingCOVIDWatched/reada newsupdate todayWarmtransferredto TriageThoughtabout whatbrings youjoyUsedAllinahealth.orgto findinformationAddressedthe patientby theirnameScheduledwith/sent amessage toa provide atHASTSent acare onthe spotTook awalkaroundthe CECReferencedRCCHelpEssential/Non-EssentialVisits pageHelpedanotheragentThankeda patientfor theirpatienceUsed thephoneticalphabet (afor apple)One callresolution

CEC Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Said "happy to help" to 10 callers
  2. Referenced RCCHelp Routing Pools
  3. Used Google
  4. Said "I'm sorry, you cut out there"
  5. Transferred a call to the right department
  6. Used the Preceptor DL
  7. Got a call of appreciation
  8. Spoke to a patient whose last name starts with "V"
  9. Received a compliment from a patient
  10. Sent a refill request
  11. Read an e-mail regarding COVID
  12. Watched/read a news update today
  13. Warm transferred to Triage
  14. Thought about what brings you joy
  15. Used Allinahealth.org to find information
  16. Addressed the patient by their name
  17. Scheduled with/sent a message to a provide at HAST
  18. Sent a care on the spot
  19. Took a walk around the CEC
  20. Referenced RCCHelp Essential/Non-Essential Visits page
  21. Helped another agent
  22. Thanked a patient for their patience
  23. Used the phonetic alphabet (a for apple)
  24. One call resolution