Thankeda patientfor theirpatienceOne callresolutionWatched/reada newsupdate todayTransferreda call to therightdepartmentHelpedanotheragentReceived acomplimentfrom apatientSaid "I'msorry, youcut outthere"UsedAllinahealth.orgto findinformationSaid"happy tohelp" to10 callersUsed thePreceptorDLAddressedthe patientby theirnameGot a call ofappreciationSent arefillrequestScheduledwith/sent amessage toa provide atHASTRead ane-mailregardingCOVIDUsedGoogleSpoke to apatientwhose lastname startswith "V"Warmtransferredto TriageSent acare onthe spotThoughtabout whatbrings youjoyReferencedRCCHelpRoutingPoolsTook awalkaroundthe CECReferencedRCCHelpEssential/Non-EssentialVisits pageUsed thephoneticalphabet (afor apple)Thankeda patientfor theirpatienceOne callresolutionWatched/reada newsupdate todayTransferreda call to therightdepartmentHelpedanotheragentReceived acomplimentfrom apatientSaid "I'msorry, youcut outthere"UsedAllinahealth.orgto findinformationSaid"happy tohelp" to10 callersUsed thePreceptorDLAddressedthe patientby theirnameGot a call ofappreciationSent arefillrequestScheduledwith/sent amessage toa provide atHASTRead ane-mailregardingCOVIDUsedGoogleSpoke to apatientwhose lastname startswith "V"Warmtransferredto TriageSent acare onthe spotThoughtabout whatbrings youjoyReferencedRCCHelpRoutingPoolsTook awalkaroundthe CECReferencedRCCHelpEssential/Non-EssentialVisits pageUsed thephoneticalphabet (afor apple)

CEC Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thanked a patient for their patience
  2. One call resolution
  3. Watched/read a news update today
  4. Transferred a call to the right department
  5. Helped another agent
  6. Received a compliment from a patient
  7. Said "I'm sorry, you cut out there"
  8. Used Allinahealth.org to find information
  9. Said "happy to help" to 10 callers
  10. Used the Preceptor DL
  11. Addressed the patient by their name
  12. Got a call of appreciation
  13. Sent a refill request
  14. Scheduled with/sent a message to a provide at HAST
  15. Read an e-mail regarding COVID
  16. Used Google
  17. Spoke to a patient whose last name starts with "V"
  18. Warm transferred to Triage
  19. Sent a care on the spot
  20. Thought about what brings you joy
  21. Referenced RCCHelp Routing Pools
  22. Took a walk around the CEC
  23. Referenced RCCHelp Essential/Non-Essential Visits page
  24. Used the phonetic alphabet (a for apple)