One callresolutionSent acare onthe spotUsed thePreceptorDLUsed thephoneticalphabet (afor apple)Said "I'msorry, youcut outthere"Said"happy tohelp" to10 callersAddressedthe patientby theirnameSent arefillrequestWarmtransferredto TriageReferencedRCCHelpEssential/Non-EssentialVisits pageThankeda patientfor theirpatienceGot a call ofappreciationReferencedRCCHelpRoutingPoolsSpoke to apatientwhose lastname startswith "V"Watched/reada newsupdate todayUsedAllinahealth.orgto findinformationRead ane-mailregardingCOVIDTook awalkaroundthe CECUsedGoogleThoughtabout whatbrings youjoyHelpedanotheragentScheduledwith/sent amessage toa provide atHASTReceived acomplimentfrom apatientTransferreda call to therightdepartmentOne callresolutionSent acare onthe spotUsed thePreceptorDLUsed thephoneticalphabet (afor apple)Said "I'msorry, youcut outthere"Said"happy tohelp" to10 callersAddressedthe patientby theirnameSent arefillrequestWarmtransferredto TriageReferencedRCCHelpEssential/Non-EssentialVisits pageThankeda patientfor theirpatienceGot a call ofappreciationReferencedRCCHelpRoutingPoolsSpoke to apatientwhose lastname startswith "V"Watched/reada newsupdate todayUsedAllinahealth.orgto findinformationRead ane-mailregardingCOVIDTook awalkaroundthe CECUsedGoogleThoughtabout whatbrings youjoyHelpedanotheragentScheduledwith/sent amessage toa provide atHASTReceived acomplimentfrom apatientTransferreda call to therightdepartment

CEC Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. One call resolution
  2. Sent a care on the spot
  3. Used the Preceptor DL
  4. Used the phonetic alphabet (a for apple)
  5. Said "I'm sorry, you cut out there"
  6. Said "happy to help" to 10 callers
  7. Addressed the patient by their name
  8. Sent a refill request
  9. Warm transferred to Triage
  10. Referenced RCCHelp Essential/Non-Essential Visits page
  11. Thanked a patient for their patience
  12. Got a call of appreciation
  13. Referenced RCCHelp Routing Pools
  14. Spoke to a patient whose last name starts with "V"
  15. Watched/read a news update today
  16. Used Allinahealth.org to find information
  17. Read an e-mail regarding COVID
  18. Took a walk around the CEC
  19. Used Google
  20. Thought about what brings you joy
  21. Helped another agent
  22. Scheduled with/sent a message to a provide at HAST
  23. Received a compliment from a patient
  24. Transferred a call to the right department