Spoke to apatientwhose lastname startswith "V"Got a call ofappreciationSaid"happy tohelp" to10 callersAddressedthe patientby theirnameWarmtransferredto TriageUsedAllinahealth.orgto findinformationSent arefillrequestUsedGoogleRead ane-mailregardingCOVIDSaid "I'msorry, youcut outthere"HelpedanotheragentTook awalkaroundthe CECScheduledwith/sent amessage toa provide atHASTWatched/reada newsupdate todayUsed thephoneticalphabet (afor apple)Sent acare onthe spotTransferreda call to therightdepartmentOne callresolutionReceived acomplimentfrom apatientUsed thePreceptorDLThankeda patientfor theirpatienceThoughtabout whatbrings youjoyReferencedRCCHelpEssential/Non-EssentialVisits pageReferencedRCCHelpRoutingPoolsSpoke to apatientwhose lastname startswith "V"Got a call ofappreciationSaid"happy tohelp" to10 callersAddressedthe patientby theirnameWarmtransferredto TriageUsedAllinahealth.orgto findinformationSent arefillrequestUsedGoogleRead ane-mailregardingCOVIDSaid "I'msorry, youcut outthere"HelpedanotheragentTook awalkaroundthe CECScheduledwith/sent amessage toa provide atHASTWatched/reada newsupdate todayUsed thephoneticalphabet (afor apple)Sent acare onthe spotTransferreda call to therightdepartmentOne callresolutionReceived acomplimentfrom apatientUsed thePreceptorDLThankeda patientfor theirpatienceThoughtabout whatbrings youjoyReferencedRCCHelpEssential/Non-EssentialVisits pageReferencedRCCHelpRoutingPools

CEC Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Spoke to a patient whose last name starts with "V"
  2. Got a call of appreciation
  3. Said "happy to help" to 10 callers
  4. Addressed the patient by their name
  5. Warm transferred to Triage
  6. Used Allinahealth.org to find information
  7. Sent a refill request
  8. Used Google
  9. Read an e-mail regarding COVID
  10. Said "I'm sorry, you cut out there"
  11. Helped another agent
  12. Took a walk around the CEC
  13. Scheduled with/sent a message to a provide at HAST
  14. Watched/read a news update today
  15. Used the phonetic alphabet (a for apple)
  16. Sent a care on the spot
  17. Transferred a call to the right department
  18. One call resolution
  19. Received a compliment from a patient
  20. Used the Preceptor DL
  21. Thanked a patient for their patience
  22. Thought about what brings you joy
  23. Referenced RCCHelp Essential/Non-Essential Visits page
  24. Referenced RCCHelp Routing Pools