Received acomplimentfrom apatientOne callresolutionSaid "I'msorry, youcut outthere"Spoke to apatientwhose lastname startswith "V"Took awalkaroundthe CECSent acare onthe spotAddressedthe patientby theirnameWarmtransferredto TriageGot a call ofappreciationHelpedanotheragentUsedAllinahealth.orgto findinformationSaid"happy tohelp" to10 callersSent arefillrequestThankeda patientfor theirpatienceUsedGoogleRead ane-mailregardingCOVIDThoughtabout whatbrings youjoyUsed thePreceptorDLUsed thephoneticalphabet (afor apple)ReferencedRCCHelpRoutingPoolsTransferreda call to therightdepartmentWatched/reada newsupdate todayReferencedRCCHelpEssential/Non-EssentialVisits pageScheduledwith/sent amessage toa provide atHASTReceived acomplimentfrom apatientOne callresolutionSaid "I'msorry, youcut outthere"Spoke to apatientwhose lastname startswith "V"Took awalkaroundthe CECSent acare onthe spotAddressedthe patientby theirnameWarmtransferredto TriageGot a call ofappreciationHelpedanotheragentUsedAllinahealth.orgto findinformationSaid"happy tohelp" to10 callersSent arefillrequestThankeda patientfor theirpatienceUsedGoogleRead ane-mailregardingCOVIDThoughtabout whatbrings youjoyUsed thePreceptorDLUsed thephoneticalphabet (afor apple)ReferencedRCCHelpRoutingPoolsTransferreda call to therightdepartmentWatched/reada newsupdate todayReferencedRCCHelpEssential/Non-EssentialVisits pageScheduledwith/sent amessage toa provide atHAST

CEC Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Received a compliment from a patient
  2. One call resolution
  3. Said "I'm sorry, you cut out there"
  4. Spoke to a patient whose last name starts with "V"
  5. Took a walk around the CEC
  6. Sent a care on the spot
  7. Addressed the patient by their name
  8. Warm transferred to Triage
  9. Got a call of appreciation
  10. Helped another agent
  11. Used Allinahealth.org to find information
  12. Said "happy to help" to 10 callers
  13. Sent a refill request
  14. Thanked a patient for their patience
  15. Used Google
  16. Read an e-mail regarding COVID
  17. Thought about what brings you joy
  18. Used the Preceptor DL
  19. Used the phonetic alphabet (a for apple)
  20. Referenced RCCHelp Routing Pools
  21. Transferred a call to the right department
  22. Watched/read a news update today
  23. Referenced RCCHelp Essential/Non-Essential Visits page
  24. Scheduled with/sent a message to a provide at HAST