Thoughtabout whatbrings youjoySent acare onthe spotWarmtransferredto TriageUsedGoogleSent arefillrequestUsedAllinahealth.orgto findinformationHelpedanotheragentWatched/reada newsupdate todayReferencedRCCHelpEssential/Non-EssentialVisits pageScheduledwith/sent amessage toa provide atHASTThankeda patientfor theirpatienceReferencedRCCHelpRoutingPoolsSaid "I'msorry, youcut outthere"Took awalkaroundthe CECGot a call ofappreciationSaid"happy tohelp" to10 callersTransferreda call to therightdepartmentRead ane-mailregardingCOVIDOne callresolutionReceived acomplimentfrom apatientUsed thePreceptorDLUsed thephoneticalphabet (afor apple)Spoke to apatientwhose lastname startswith "V"Addressedthe patientby theirnameThoughtabout whatbrings youjoySent acare onthe spotWarmtransferredto TriageUsedGoogleSent arefillrequestUsedAllinahealth.orgto findinformationHelpedanotheragentWatched/reada newsupdate todayReferencedRCCHelpEssential/Non-EssentialVisits pageScheduledwith/sent amessage toa provide atHASTThankeda patientfor theirpatienceReferencedRCCHelpRoutingPoolsSaid "I'msorry, youcut outthere"Took awalkaroundthe CECGot a call ofappreciationSaid"happy tohelp" to10 callersTransferreda call to therightdepartmentRead ane-mailregardingCOVIDOne callresolutionReceived acomplimentfrom apatientUsed thePreceptorDLUsed thephoneticalphabet (afor apple)Spoke to apatientwhose lastname startswith "V"Addressedthe patientby theirname

CEC Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thought about what brings you joy
  2. Sent a care on the spot
  3. Warm transferred to Triage
  4. Used Google
  5. Sent a refill request
  6. Used Allinahealth.org to find information
  7. Helped another agent
  8. Watched/read a news update today
  9. Referenced RCCHelp Essential/Non-Essential Visits page
  10. Scheduled with/sent a message to a provide at HAST
  11. Thanked a patient for their patience
  12. Referenced RCCHelp Routing Pools
  13. Said "I'm sorry, you cut out there"
  14. Took a walk around the CEC
  15. Got a call of appreciation
  16. Said "happy to help" to 10 callers
  17. Transferred a call to the right department
  18. Read an e-mail regarding COVID
  19. One call resolution
  20. Received a compliment from a patient
  21. Used the Preceptor DL
  22. Used the phonetic alphabet (a for apple)
  23. Spoke to a patient whose last name starts with "V"
  24. Addressed the patient by their name