Spoke to a patient whose last name starts with "V" Scheduled with/sent a message to a provide at HAST Thanked a patient for their patience Helped another agent Read an e-mail regarding COVID Sent a refill request Got a call of appreciation Watched/read a news update today Used the Preceptor DL Sent a care on the spot Transferred a call to the right department Used Google Took a walk around the CEC Said "happy to help" to 10 callers Addressed the patient by their name Used Allinahealth.org to find information Thought about what brings you joy Warm transferred to Triage Received a compliment from a patient Said "I'm sorry, you cut out there" Used the phonetic alphabet (a for apple) Referenced RCCHelp Essential/Non- Essential Visits page One call resolution Referenced RCCHelp Routing Pools Spoke to a patient whose last name starts with "V" Scheduled with/sent a message to a provide at HAST Thanked a patient for their patience Helped another agent Read an e-mail regarding COVID Sent a refill request Got a call of appreciation Watched/read a news update today Used the Preceptor DL Sent a care on the spot Transferred a call to the right department Used Google Took a walk around the CEC Said "happy to help" to 10 callers Addressed the patient by their name Used Allinahealth.org to find information Thought about what brings you joy Warm transferred to Triage Received a compliment from a patient Said "I'm sorry, you cut out there" Used the phonetic alphabet (a for apple) Referenced RCCHelp Essential/Non- Essential Visits page One call resolution Referenced RCCHelp Routing Pools
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Spoke to a patient whose last name starts with "V"
Scheduled with/sent a message to a provide at HAST
Thanked a patient for their patience
Helped another agent
Read an e-mail regarding COVID
Sent a refill request
Got a call of appreciation
Watched/read a news update today
Used the Preceptor DL
Sent a care on the spot
Transferred a call to the right department
Used Google
Took a walk around the CEC
Said "happy to help" to 10 callers
Addressed the patient by their name
Used Allinahealth.org to find information
Thought about what brings you joy
Warm transferred to Triage
Received a compliment from a patient
Said "I'm sorry, you cut out there"
Used the phonetic alphabet (a for apple)
Referenced RCCHelp Essential/Non-Essential Visits page
One call resolution
Referenced RCCHelp Routing Pools