Read ane-mailregardingCOVIDWatched/reada newsupdate todayTransferreda call to therightdepartmentSent acare onthe spotGot a call ofappreciationSpoke to apatientwhose lastname startswith "V"UsedGoogleOne callresolutionThoughtabout whatbrings youjoyAddressedthe patientby theirnameTook awalkaroundthe CECWarmtransferredto TriageReferencedRCCHelpRoutingPoolsUsedAllinahealth.orgto findinformationThankeda patientfor theirpatienceReferencedRCCHelpEssential/Non-EssentialVisits pageScheduledwith/sent amessage toa provide atHASTHelpedanotheragentSaid "I'msorry, youcut outthere"Used thephoneticalphabet (afor apple)Sent arefillrequestReceived acomplimentfrom apatientUsed thePreceptorDLSaid"happy tohelp" to10 callersRead ane-mailregardingCOVIDWatched/reada newsupdate todayTransferreda call to therightdepartmentSent acare onthe spotGot a call ofappreciationSpoke to apatientwhose lastname startswith "V"UsedGoogleOne callresolutionThoughtabout whatbrings youjoyAddressedthe patientby theirnameTook awalkaroundthe CECWarmtransferredto TriageReferencedRCCHelpRoutingPoolsUsedAllinahealth.orgto findinformationThankeda patientfor theirpatienceReferencedRCCHelpEssential/Non-EssentialVisits pageScheduledwith/sent amessage toa provide atHASTHelpedanotheragentSaid "I'msorry, youcut outthere"Used thephoneticalphabet (afor apple)Sent arefillrequestReceived acomplimentfrom apatientUsed thePreceptorDLSaid"happy tohelp" to10 callers

CEC Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Read an e-mail regarding COVID
  2. Watched/read a news update today
  3. Transferred a call to the right department
  4. Sent a care on the spot
  5. Got a call of appreciation
  6. Spoke to a patient whose last name starts with "V"
  7. Used Google
  8. One call resolution
  9. Thought about what brings you joy
  10. Addressed the patient by their name
  11. Took a walk around the CEC
  12. Warm transferred to Triage
  13. Referenced RCCHelp Routing Pools
  14. Used Allinahealth.org to find information
  15. Thanked a patient for their patience
  16. Referenced RCCHelp Essential/Non-Essential Visits page
  17. Scheduled with/sent a message to a provide at HAST
  18. Helped another agent
  19. Said "I'm sorry, you cut out there"
  20. Used the phonetic alphabet (a for apple)
  21. Sent a refill request
  22. Received a compliment from a patient
  23. Used the Preceptor DL
  24. Said "happy to help" to 10 callers