ReferencedRCCHelpEssential/Non-EssentialVisits pageRead ane-mailregardingCOVIDReceived acomplimentfrom apatientUsedGoogleSent acare onthe spotSaid "I'msorry, youcut outthere"Sent arefillrequestAddressedthe patientby theirnameGot a call ofappreciationUsed thephoneticalphabet (afor apple)Thankeda patientfor theirpatienceWarmtransferredto TriageSpoke to apatientwhose lastname startswith "V"ReferencedRCCHelpRoutingPoolsTransferreda call to therightdepartmentScheduledwith/sent amessage toa provide atHASTOne callresolutionUsed thePreceptorDLTook awalkaroundthe CECUsedAllinahealth.orgto findinformationHelpedanotheragentSaid"happy tohelp" to10 callersThoughtabout whatbrings youjoyWatched/reada newsupdate todayReferencedRCCHelpEssential/Non-EssentialVisits pageRead ane-mailregardingCOVIDReceived acomplimentfrom apatientUsedGoogleSent acare onthe spotSaid "I'msorry, youcut outthere"Sent arefillrequestAddressedthe patientby theirnameGot a call ofappreciationUsed thephoneticalphabet (afor apple)Thankeda patientfor theirpatienceWarmtransferredto TriageSpoke to apatientwhose lastname startswith "V"ReferencedRCCHelpRoutingPoolsTransferreda call to therightdepartmentScheduledwith/sent amessage toa provide atHASTOne callresolutionUsed thePreceptorDLTook awalkaroundthe CECUsedAllinahealth.orgto findinformationHelpedanotheragentSaid"happy tohelp" to10 callersThoughtabout whatbrings youjoyWatched/reada newsupdate today

CEC Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Referenced RCCHelp Essential/Non-Essential Visits page
  2. Read an e-mail regarding COVID
  3. Received a compliment from a patient
  4. Used Google
  5. Sent a care on the spot
  6. Said "I'm sorry, you cut out there"
  7. Sent a refill request
  8. Addressed the patient by their name
  9. Got a call of appreciation
  10. Used the phonetic alphabet (a for apple)
  11. Thanked a patient for their patience
  12. Warm transferred to Triage
  13. Spoke to a patient whose last name starts with "V"
  14. Referenced RCCHelp Routing Pools
  15. Transferred a call to the right department
  16. Scheduled with/sent a message to a provide at HAST
  17. One call resolution
  18. Used the Preceptor DL
  19. Took a walk around the CEC
  20. Used Allinahealth.org to find information
  21. Helped another agent
  22. Said "happy to help" to 10 callers
  23. Thought about what brings you joy
  24. Watched/read a news update today