This bingo card has a free space and 24 words: Got a call of appreciation, Transferred a call to the right department, Sent a care on the spot, One call resolution, Scheduled with/sent a message to a provide at HAST, Spoke to a patient whose last name starts with "V", Used the phonetic alphabet (a for apple), Addressed the patient by their name, Read an e-mail regarding COVID, Received a compliment from a patient, Thanked a patient for their patience, Said "happy to help" to 10 callers, Said "I'm sorry, you cut out there", Took a walk around the CEC, Watched/read a news update today, Warm transferred to Triage, Thought about what brings you joy, Helped another agent, Sent a refill request, Referenced RCCHelp Routing Pools, Used Google, Referenced RCCHelp Essential/Non-Essential Visits page, Used the Preceptor DL and Used Allinahealth.org to find information.
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