Find asubstituteitem ___________Raiseyour NPSby 10%Restate on 5calls in a rowTime frame:___________Comment onbackgroundnoises  ____________Seek floorsupport vs.SupervisorsupportSale over$3,000.00 __________100%Soft SkillsQARestate on 10calls in a row ___________Raiseyour NPSby 5%Targetedsales offer ___________100%ProcessQA100% SoftSkills and100%Process QARestate withempathy __________Provide positiveempathy _____________Providesincereempathy __________Obtain aproject scope ___________Surveyscripting 20calls in a row ____________Surveyscripting 10calls in a row__________Build upon aproject scope __________Two fulldays of100%NPSMake anemotionalconnection ___________EfficientlyRecap a call ___________Discount on adamagedreorder____________One fullday of100%NPSFind asubstituteitem ___________Raiseyour NPSby 10%Restate on 5calls in a rowTime frame:___________Comment onbackgroundnoises  ____________Seek floorsupport vs.SupervisorsupportSale over$3,000.00 __________100%Soft SkillsQARestate on 10calls in a row ___________Raiseyour NPSby 5%Targetedsales offer ___________100%ProcessQA100% SoftSkills and100%Process QARestate withempathy __________Provide positiveempathy _____________Providesincereempathy __________Obtain aproject scope ___________Surveyscripting 20calls in a row ____________Surveyscripting 10calls in a row__________Build upon aproject scope __________Two fulldays of100%NPSMake anemotionalconnection ___________EfficientlyRecap a call ___________Discount on adamagedreorder____________One fullday of100%NPS

NPS / QA / Sales BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Find a substitute item ___________
  2. Raise your NPS by 10%
  3. Restate on 5 calls in a row Time frame: ___________
  4. Comment on background noises ____________
  5. Seek floor support vs. Supervisor support
  6. Sale over $3,000.00 __________
  7. 100% Soft Skills QA
  8. Restate on 10 calls in a row ___________
  9. Raise your NPS by 5%
  10. Targeted sales offer ___________
  11. 100% Process QA
  12. 100% Soft Skills and 100% Process QA
  13. Restate with empathy __________
  14. Provide positive empathy _____________
  15. Provide sincere empathy __________
  16. Obtain a project scope ___________
  17. Survey scripting 20 calls in a row ____________
  18. Survey scripting 10 calls in a row __________
  19. Build upon a project scope __________
  20. Two full days of 100% NPS
  21. Make an emotional connection ___________
  22. Efficiently Recap a call ___________
  23. Discount on a damaged reorder ____________
  24. One full day of 100% NPS