100%ProcessQAProvide positiveempathy _____________Make anemotionalconnection ___________Restate on 10calls in a row ___________Find asubstituteitem ___________Raiseyour NPSby 5%Seek floorsupport vs.SupervisorsupportEfficientlyRecap a call ___________Obtain aproject scope ___________100%Soft SkillsQARestate withempathy __________Sale over$3,000.00 __________100% SoftSkills and100%Process QAProvidesincereempathy __________Raiseyour NPSby 10%Targetedsales offer ___________Surveyscripting 20calls in a row ____________Comment onbackgroundnoises  ____________One fullday of100%NPSDiscount on adamagedreorder____________Restate on 5calls in a rowTime frame:___________Two fulldays of100%NPSBuild upon aproject scope __________Surveyscripting 10calls in a row__________100%ProcessQAProvide positiveempathy _____________Make anemotionalconnection ___________Restate on 10calls in a row ___________Find asubstituteitem ___________Raiseyour NPSby 5%Seek floorsupport vs.SupervisorsupportEfficientlyRecap a call ___________Obtain aproject scope ___________100%Soft SkillsQARestate withempathy __________Sale over$3,000.00 __________100% SoftSkills and100%Process QAProvidesincereempathy __________Raiseyour NPSby 10%Targetedsales offer ___________Surveyscripting 20calls in a row ____________Comment onbackgroundnoises  ____________One fullday of100%NPSDiscount on adamagedreorder____________Restate on 5calls in a rowTime frame:___________Two fulldays of100%NPSBuild upon aproject scope __________Surveyscripting 10calls in a row__________

NPS / QA / Sales BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 100% Process QA
  2. Provide positive empathy _____________
  3. Make an emotional connection ___________
  4. Restate on 10 calls in a row ___________
  5. Find a substitute item ___________
  6. Raise your NPS by 5%
  7. Seek floor support vs. Supervisor support
  8. Efficiently Recap a call ___________
  9. Obtain a project scope ___________
  10. 100% Soft Skills QA
  11. Restate with empathy __________
  12. Sale over $3,000.00 __________
  13. 100% Soft Skills and 100% Process QA
  14. Provide sincere empathy __________
  15. Raise your NPS by 10%
  16. Targeted sales offer ___________
  17. Survey scripting 20 calls in a row ____________
  18. Comment on background noises ____________
  19. One full day of 100% NPS
  20. Discount on a damaged reorder ____________
  21. Restate on 5 calls in a row Time frame: ___________
  22. Two full days of 100% NPS
  23. Build upon a project scope __________
  24. Survey scripting 10 calls in a row __________