100% SoftSkills and100%Process QA100%Soft SkillsQA100%ProcessQATwo fulldays of100%NPSProvidesincereempathy __________Restate on 10calls in a row ___________Sale over$3,000.00 __________Restate on 5calls in a rowTime frame:___________Provide positiveempathy _____________Seek floorsupport vs.SupervisorsupportEfficientlyRecap a call ___________Make anemotionalconnection ___________Find asubstituteitem ___________Build upon aproject scope __________Surveyscripting 10calls in a row__________Obtain aproject scope ___________One fullday of100%NPSRaiseyour NPSby 5%Comment onbackgroundnoises  ____________Restate withempathy __________Surveyscripting 20calls in a row ____________Targetedsales offer ___________Discount on adamagedreorder____________Raiseyour NPSby 10%100% SoftSkills and100%Process QA100%Soft SkillsQA100%ProcessQATwo fulldays of100%NPSProvidesincereempathy __________Restate on 10calls in a row ___________Sale over$3,000.00 __________Restate on 5calls in a rowTime frame:___________Provide positiveempathy _____________Seek floorsupport vs.SupervisorsupportEfficientlyRecap a call ___________Make anemotionalconnection ___________Find asubstituteitem ___________Build upon aproject scope __________Surveyscripting 10calls in a row__________Obtain aproject scope ___________One fullday of100%NPSRaiseyour NPSby 5%Comment onbackgroundnoises  ____________Restate withempathy __________Surveyscripting 20calls in a row ____________Targetedsales offer ___________Discount on adamagedreorder____________Raiseyour NPSby 10%

NPS / QA / Sales BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 100% Soft Skills and 100% Process QA
  2. 100% Soft Skills QA
  3. 100% Process QA
  4. Two full days of 100% NPS
  5. Provide sincere empathy __________
  6. Restate on 10 calls in a row ___________
  7. Sale over $3,000.00 __________
  8. Restate on 5 calls in a row Time frame: ___________
  9. Provide positive empathy _____________
  10. Seek floor support vs. Supervisor support
  11. Efficiently Recap a call ___________
  12. Make an emotional connection ___________
  13. Find a substitute item ___________
  14. Build upon a project scope __________
  15. Survey scripting 10 calls in a row __________
  16. Obtain a project scope ___________
  17. One full day of 100% NPS
  18. Raise your NPS by 5%
  19. Comment on background noises ____________
  20. Restate with empathy __________
  21. Survey scripting 20 calls in a row ____________
  22. Targeted sales offer ___________
  23. Discount on a damaged reorder ____________
  24. Raise your NPS by 10%