100%ProcessQAOne fullday of100%NPSRaiseyour NPSby 10%Sale over$3,000.00 __________Restate withempathy __________Two fulldays of100%NPSEfficientlyRecap a call ___________Restate on 10calls in a row ___________100% SoftSkills and100%Process QARaiseyour NPSby 5%Targetedsales offer ___________Obtain aproject scope ___________Providesincereempathy __________Discount on adamagedreorder____________Surveyscripting 10calls in a row__________Provide positiveempathy _____________Find asubstituteitem ___________Build upon aproject scope __________Surveyscripting 20calls in a row ____________Seek floorsupport vs.SupervisorsupportMake anemotionalconnection ___________Comment onbackgroundnoises  ____________100%Soft SkillsQARestate on 5calls in a rowTime frame:___________100%ProcessQAOne fullday of100%NPSRaiseyour NPSby 10%Sale over$3,000.00 __________Restate withempathy __________Two fulldays of100%NPSEfficientlyRecap a call ___________Restate on 10calls in a row ___________100% SoftSkills and100%Process QARaiseyour NPSby 5%Targetedsales offer ___________Obtain aproject scope ___________Providesincereempathy __________Discount on adamagedreorder____________Surveyscripting 10calls in a row__________Provide positiveempathy _____________Find asubstituteitem ___________Build upon aproject scope __________Surveyscripting 20calls in a row ____________Seek floorsupport vs.SupervisorsupportMake anemotionalconnection ___________Comment onbackgroundnoises  ____________100%Soft SkillsQARestate on 5calls in a rowTime frame:___________

NPS / QA / Sales BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 100% Process QA
  2. One full day of 100% NPS
  3. Raise your NPS by 10%
  4. Sale over $3,000.00 __________
  5. Restate with empathy __________
  6. Two full days of 100% NPS
  7. Efficiently Recap a call ___________
  8. Restate on 10 calls in a row ___________
  9. 100% Soft Skills and 100% Process QA
  10. Raise your NPS by 5%
  11. Targeted sales offer ___________
  12. Obtain a project scope ___________
  13. Provide sincere empathy __________
  14. Discount on a damaged reorder ____________
  15. Survey scripting 10 calls in a row __________
  16. Provide positive empathy _____________
  17. Find a substitute item ___________
  18. Build upon a project scope __________
  19. Survey scripting 20 calls in a row ____________
  20. Seek floor support vs. Supervisor support
  21. Make an emotional connection ___________
  22. Comment on background noises ____________
  23. 100% Soft Skills QA
  24. Restate on 5 calls in a row Time frame: ___________