100% SoftSkills and100%Process QA100%Soft SkillsQARaiseyour NPSby 5%Seek floorsupport vs.SupervisorsupportEfficientlyRecap a call ___________Provide positiveempathy _____________Make anemotionalconnection ___________Sale over$3,000.00 __________Comment onbackgroundnoises  ____________Raiseyour NPSby 10%Restate on 5calls in a rowTime frame:___________Surveyscripting 10calls in a row__________Build upon aproject scope __________One fullday of100%NPSRestate withempathy __________Obtain aproject scope ___________Discount on adamagedreorder____________Two fulldays of100%NPSTargetedsales offer ___________Surveyscripting 20calls in a row ____________Find asubstituteitem ___________Restate on 10calls in a row ___________100%ProcessQAProvidesincereempathy __________100% SoftSkills and100%Process QA100%Soft SkillsQARaiseyour NPSby 5%Seek floorsupport vs.SupervisorsupportEfficientlyRecap a call ___________Provide positiveempathy _____________Make anemotionalconnection ___________Sale over$3,000.00 __________Comment onbackgroundnoises  ____________Raiseyour NPSby 10%Restate on 5calls in a rowTime frame:___________Surveyscripting 10calls in a row__________Build upon aproject scope __________One fullday of100%NPSRestate withempathy __________Obtain aproject scope ___________Discount on adamagedreorder____________Two fulldays of100%NPSTargetedsales offer ___________Surveyscripting 20calls in a row ____________Find asubstituteitem ___________Restate on 10calls in a row ___________100%ProcessQAProvidesincereempathy __________

NPS / QA / Sales BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 100% Soft Skills and 100% Process QA
  2. 100% Soft Skills QA
  3. Raise your NPS by 5%
  4. Seek floor support vs. Supervisor support
  5. Efficiently Recap a call ___________
  6. Provide positive empathy _____________
  7. Make an emotional connection ___________
  8. Sale over $3,000.00 __________
  9. Comment on background noises ____________
  10. Raise your NPS by 10%
  11. Restate on 5 calls in a row Time frame: ___________
  12. Survey scripting 10 calls in a row __________
  13. Build upon a project scope __________
  14. One full day of 100% NPS
  15. Restate with empathy __________
  16. Obtain a project scope ___________
  17. Discount on a damaged reorder ____________
  18. Two full days of 100% NPS
  19. Targeted sales offer ___________
  20. Survey scripting 20 calls in a row ____________
  21. Find a substitute item ___________
  22. Restate on 10 calls in a row ___________
  23. 100% Process QA
  24. Provide sincere empathy __________