Received acall for aLOB or planwe do notservice.Resolvedrejection fornon-contractedpharmacySent email tomyaccountmgrfor approvalCaller wasirate, usednot nicewording.Explained to acaller what tiera medicationis and whatthe copay isYoutransferred adoctor'soffice toevolve.Youtransferred amember to aheath plan.Helped callerresolvepillpackrelated issuesYou explainedwhat adeductible isto a caller.Warmtransferred acall to grandroundsInput aexternalservicedesk ticketYou providedanalternativeNDC to thecaller.Helped apharmacysubmit aSCC codeHad toexplain macappealprocess tocallerCompleted5 followupsYou helped apharmacistsuccessfullysubmit a DUR.Had toconferencein translatorservicesResolveda COVIDrelatedcallMake outboundcall after gettingupdateddirections toobtain a paidclaimSubmitted yourtime sheet toRupa/RebeccaReceived callfor claimreversal andsuccessfullyreversed theclaimExplained tocallerrequirementsfor 340BbillingHelped acallerreview aPA Status.Had to explainto caller that wearen't apharmacy ortheir healthplan.Caller wasthankfulfor yourhelp!Received aRTS o/r requestand calculatedif the o/r isavailableHelpedsomeonefrom anotherdepartmentWork onyour activitytracker eachdayPremeratransferredmember to you.You transferredthem to GR to betransferred topremeraReceived acall for aLOB or planwe do notservice.Resolvedrejection fornon-contractedpharmacySent email tomyaccountmgrfor approvalCaller wasirate, usednot nicewording.Explained to acaller what tiera medicationis and whatthe copay isYoutransferred adoctor'soffice toevolve.Youtransferred amember to aheath plan.Helped callerresolvepillpackrelated issuesYou explainedwhat adeductible isto a caller.Warmtransferred acall to grandroundsInput aexternalservicedesk ticketYou providedanalternativeNDC to thecaller.Helped apharmacysubmit aSCC codeHad toexplain macappealprocess tocallerCompleted5 followupsYou helped apharmacistsuccessfullysubmit a DUR.Had toconferencein translatorservicesResolveda COVIDrelatedcallMake outboundcall after gettingupdateddirections toobtain a paidclaimSubmitted yourtime sheet toRupa/RebeccaReceived callfor claimreversal andsuccessfullyreversed theclaimExplained tocallerrequirementsfor 340BbillingHelped acallerreview aPA Status.Had to explainto caller that wearen't apharmacy ortheir healthplan.Caller wasthankfulfor yourhelp!Received aRTS o/r requestand calculatedif the o/r isavailableHelpedsomeonefrom anotherdepartmentWork onyour activitytracker eachdayPremeratransferredmember to you.You transferredthem to GR to betransferred topremera

Work From Home Bingo (PBM Edition) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Received a call for a LOB or plan we do not service.
  2. Resolved rejection for non-contracted pharmacy
  3. Sent email to myaccountmgr for approval
  4. Caller was irate, used not nice wording.
  5. Explained to a caller what tier a medication is and what the copay is
  6. You transferred a doctor's office to evolve.
  7. You transferred a member to a heath plan.
  8. Helped caller resolve pillpack related issues
  9. You explained what a deductible is to a caller.
  10. Warm transferred a call to grand rounds
  11. Input a external service desk ticket
  12. You provided an alternative NDC to the caller.
  13. Helped a pharmacy submit a SCC code
  14. Had to explain mac appeal process to caller
  15. Completed 5 follow ups
  16. You helped a pharmacist successfully submit a DUR.
  17. Had to conference in translator services
  18. Resolved a COVID related call
  19. Make outbound call after getting updated directions to obtain a paid claim
  20. Submitted your time sheet to Rupa/Rebecca
  21. Received call for claim reversal and successfully reversed the claim
  22. Explained to caller requirements for 340B billing
  23. Helped a caller review a PA Status.
  24. Had to explain to caller that we aren't a pharmacy or their health plan.
  25. Caller was thankful for your help!
  26. Received a RTS o/r request and calculated if the o/r is available
  27. Helped someone from another department
  28. Work on your activity tracker each day
  29. Premera transferred member to you. You transferred them to GR to be transferred to premera