(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Sent email to myaccountmgr for approval
Caller was thankful for your help!
Explained to a caller what tier a medication is and what the copay is
Resolved a COVID related call
Received a RTS o/r request and calculated if the o/r is available
Had to explain to caller that we aren't a pharmacy or their health plan.
Resolved rejection for non-contracted pharmacy
You provided an alternative NDC to the caller.
Input a external service desk ticket
Helped a caller review a PA Status.
Had to explain mac appeal process to caller
You transferred a doctor's office to evolve.
Received call for claim reversal and successfully reversed the claim
Explained to caller requirements for 340B billing
Warm transferred a call to grand rounds
Work on your activity tracker each day
You explained what a deductible is to a caller.
Received a call for a LOB or plan we do not service.
Completed 5 follow ups
Make outbound call after getting updated directions to obtain a paid claim
Helped someone from another department
You helped a pharmacist successfully submit a DUR.
Premera transferred member to you. You transferred them to GR to be transferred to premera
