(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Received call for claim reversal and successfully reversed the claim
You helped a pharmacist successfully submit a DUR.
Completed 5 follow ups
Caller was thankful for your help!
Caller was irate, used not nice wording.
Warm transferred a call to grand rounds
Resolved a COVID related call
Helped someone from another department
Resolved rejection for non-contracted pharmacy
Had to explain mac appeal process to caller
Submitted your time sheet to Rupa/Rebecca
You transferred a doctor's office to evolve.
Input a external service desk ticket
Make outbound call after getting updated directions to obtain a paid claim
You provided an alternative NDC to the caller.
Helped a caller review a PA Status.
Premera transferred member to you. You transferred them to GR to be transferred to premera
You explained what a deductible is to a caller.
You transferred a member to a heath plan.
Helped a pharmacy submit a SCC code
Had to explain to caller that we aren't a pharmacy or their health plan.
Explained to caller requirements for 340B billing
Received a RTS o/r request and calculated if the o/r is available
Received a call for a LOB or plan we do not service.
Explained to a caller what tier a medication is and what the copay is
