(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Resolved rejection for non-contracted pharmacy
Completed 5 follow ups
You explained what a deductible is to a caller.
Submitted your time sheet to Rupa/Rebecca
Helped a caller review a PA Status.
Caller was thankful for your help!
Received a RTS o/r request and calculated if the o/r is available
Warm transferred a call to grand rounds
Make outbound call after getting updated directions to obtain a paid claim
Sent email to myaccountmgr for approval
Received a call for a LOB or plan we do not service.
You transferred a doctor's office to evolve.
Explained to caller requirements for 340B billing
You transferred a member to a heath plan.
You helped a pharmacist successfully submit a DUR.
Had to conference in translator services
Helped a pharmacy submit a SCC code
Helped caller resolve pillpack related issues
Had to explain to caller that we aren't a pharmacy or their health plan.
Caller was irate, used not nice wording.
Helped someone from another department
Resolved a COVID related call
Had to explain mac appeal process to caller
Explained to a caller what tier a medication is and what the copay is
Input a external service desk ticket
Premera transferred member to you. You transferred them to GR to be transferred to premera
Work on your activity tracker each day
Received call for claim reversal and successfully reversed the claim
