(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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You helped a pharmacist successfully submit a DUR.
Received a RTS o/r request and calculated if the o/r is available
Received a call for a LOB or plan we do not service.
Caller was irate, used not nice wording.
Input a external service desk ticket
Resolved rejection for non-contracted pharmacy
Helped a caller review a PA Status.
Had to explain to caller that we aren't a pharmacy or their health plan.
You provided an alternative NDC to the caller.
Caller was thankful for your help!
Had to explain mac appeal process to caller
Helped caller resolve pillpack related issues
You transferred a doctor's office to evolve.
Warm transferred a call to grand rounds
Sent email to myaccountmgr for approval
Resolved a COVID related call
Helped someone from another department
Submitted your time sheet to Rupa/Rebecca
Explained to a caller what tier a medication is and what the copay is
Completed 5 follow ups
You explained what a deductible is to a caller.
Premera transferred member to you. You transferred them to GR to be transferred to premera
Received call for claim reversal and successfully reversed the claim
Make outbound call after getting updated directions to obtain a paid claim
