(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
Received call for claim reversal and successfully reversed the claim
Input a external service desk ticket
Received a RTS o/r request and calculated if the o/r is available
Had to explain to caller that we aren't a pharmacy or their health plan.
Helped a caller review a PA Status.
You helped a pharmacist successfully submit a DUR.
Explained to caller requirements for 340B billing
Sent email to myaccountmgr for approval
Warm transferred a call to grand rounds
Had to explain mac appeal process to caller
Make outbound call after getting updated directions to obtain a paid claim
Resolved rejection for non-contracted pharmacy
Work on your activity tracker each day
Helped a pharmacy submit a SCC code
Explained to a caller what tier a medication is and what the copay is
Helped caller resolve pillpack related issues
You provided an alternative NDC to the caller.
Submitted your time sheet to Rupa/Rebecca
Resolved a COVID related call
Received a call for a LOB or plan we do not service.
You transferred a member to a heath plan.
Completed 5 follow ups
You transferred a doctor's office to evolve.
Had to conference in translator services
Helped someone from another department
Caller was irate, used not nice wording.
You explained what a deductible is to a caller.
Premera transferred member to you. You transferred them to GR to be transferred to premera
