(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Received a call for a LOB or plan we do not service.
Warm transferred a call to grand rounds
Resolved rejection for non-contracted pharmacy
Explained to caller requirements for 340B billing
You transferred a doctor's office to evolve.
Had to explain to caller that we aren't a pharmacy or their health plan.
Caller was irate, used not nice wording.
Helped caller resolve pillpack related issues
Received a RTS o/r request and calculated if the o/r is available
You explained what a deductible is to a caller.
Submitted your time sheet to Rupa/Rebecca
Resolved a COVID related call
Input a external service desk ticket
You provided an alternative NDC to the caller.
You helped a pharmacist successfully submit a DUR.
Helped a caller review a PA Status.
Helped a pharmacy submit a SCC code
Helped someone from another department
Work on your activity tracker each day
Explained to a caller what tier a medication is and what the copay is
Make outbound call after getting updated directions to obtain a paid claim
Sent email to myaccountmgr for approval
Received call for claim reversal and successfully reversed the claim
Had to explain mac appeal process to caller
You transferred a member to a heath plan.
Completed 5 follow ups
Had to conference in translator services
Premera transferred member to you. You transferred them to GR to be transferred to premera
