(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Had to explain to caller that we aren't a pharmacy or their health plan.
Helped someone from another department
Had to explain mac appeal process to caller
Resolved a COVID related call
Explained to a caller what tier a medication is and what the copay is
You helped a pharmacist successfully submit a DUR.
You provided an alternative NDC to the caller.
Sent email to myaccountmgr for approval
Caller was thankful for your help!
Helped caller resolve pillpack related issues
Received a call for a LOB or plan we do not service.
Helped a caller review a PA Status.
Received call for claim reversal and successfully reversed the claim
Make outbound call after getting updated directions to obtain a paid claim
Work on your activity tracker each day
Warm transferred a call to grand rounds
Had to conference in translator services
Input a external service desk ticket
Explained to caller requirements for 340B billing
You explained what a deductible is to a caller.
Submitted your time sheet to Rupa/Rebecca
Helped a pharmacy submit a SCC code
Resolved rejection for non-contracted pharmacy
Completed 5 follow ups
Caller was irate, used not nice wording.
You transferred a member to a heath plan.
Received a RTS o/r request and calculated if the o/r is available
You transferred a doctor's office to evolve.
Premera transferred member to you. You transferred them to GR to be transferred to premera
