(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
Received call for claim reversal and successfully reversed the claim
Helped a pharmacy submit a SCC code
You explained what a deductible is to a caller.
Helped someone from another department
Caller was irate, used not nice wording.
You helped a pharmacist successfully submit a DUR.
You transferred a doctor's office to evolve.
Warm transferred a call to grand rounds
Helped caller resolve pillpack related issues
Explained to caller requirements for 340B billing
Make outbound call after getting updated directions to obtain a paid claim
Input a external service desk ticket
Had to conference in translator services
Work on your activity tracker each day
Premera transferred member to you. You transferred them to GR to be transferred to premera
Caller was thankful for your help!
Submitted your time sheet to Rupa/Rebecca
Sent email to myaccountmgr for approval
You transferred a member to a heath plan.
Received a call for a LOB or plan we do not service.
Explained to a caller what tier a medication is and what the copay is
Completed 5 follow ups
Resolved a COVID related call
You provided an alternative NDC to the caller.
Had to explain mac appeal process to caller
Received a RTS o/r request and calculated if the o/r is available
Resolved rejection for non-contracted pharmacy
Helped a caller review a PA Status.
Had to explain to caller that we aren't a pharmacy or their health plan.
