(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Helped someone from another department
Received a call for a LOB or plan we do not service.
Helped a caller review a PA Status.
Caller was irate, used not nice wording.
Completed 5 follow ups
Received call for claim reversal and successfully reversed the claim
Helped caller resolve pillpack related issues
Premera transferred member to you. You transferred them to GR to be transferred to premera
Had to conference in translator services
Input a external service desk ticket
Had to explain mac appeal process to caller
Caller was thankful for your help!
Resolved rejection for non-contracted pharmacy
You transferred a member to a heath plan.
You explained what a deductible is to a caller.
You transferred a doctor's office to evolve.
You provided an alternative NDC to the caller.
Had to explain to caller that we aren't a pharmacy or their health plan.
Explained to a caller what tier a medication is and what the copay is
Helped a pharmacy submit a SCC code
Make outbound call after getting updated directions to obtain a paid claim
Warm transferred a call to grand rounds
Work on your activity tracker each day
Resolved a COVID related call
Submitted your time sheet to Rupa/Rebecca
You helped a pharmacist successfully submit a DUR.
Received a RTS o/r request and calculated if the o/r is available
