(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Input a external service desk ticket
Received a RTS o/r request and calculated if the o/r is available
Received a call for a LOB or plan we do not service.
Helped a caller review a PA Status.
You transferred a doctor's office to evolve.
You explained what a deductible is to a caller.
Had to explain mac appeal process to caller
You provided an alternative NDC to the caller.
Resolved rejection for non-contracted pharmacy
Warm transferred a call to grand rounds
Make outbound call after getting updated directions to obtain a paid claim
Completed 5 follow ups
Received call for claim reversal and successfully reversed the claim
Submitted your time sheet to Rupa/Rebecca
Helped caller resolve pillpack related issues
Had to explain to caller that we aren't a pharmacy or their health plan.
Sent email to myaccountmgr for approval
Had to conference in translator services
You helped a pharmacist successfully submit a DUR.
Work on your activity tracker each day
You transferred a member to a heath plan.
Caller was thankful for your help!
Helped someone from another department
Helped a pharmacy submit a SCC code
Explained to a caller what tier a medication is and what the copay is
Caller was irate, used not nice wording.
Premera transferred member to you. You transferred them to GR to be transferred to premera
