(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Had to conference in translator services
Completed 5 follow ups
Received a RTS o/r request and calculated if the o/r is available
Resolved rejection for non-contracted pharmacy
Helped someone from another department
Premera transferred member to you. You transferred them to GR to be transferred to premera
Make outbound call after getting updated directions to obtain a paid claim
You helped a pharmacist successfully submit a DUR.
Helped a pharmacy submit a SCC code
Had to explain to caller that we aren't a pharmacy or their health plan.
Helped caller resolve pillpack related issues
Input a external service desk ticket
Sent email to myaccountmgr for approval
Submitted your time sheet to Rupa/Rebecca
You explained what a deductible is to a caller.
Helped a caller review a PA Status.
You provided an alternative NDC to the caller.
Resolved a COVID related call
Caller was thankful for your help!
Work on your activity tracker each day
Explained to a caller what tier a medication is and what the copay is
Explained to caller requirements for 340B billing
Received a call for a LOB or plan we do not service.
You transferred a member to a heath plan.
Received call for claim reversal and successfully reversed the claim
