(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Premera transferred member to you. You transferred them to GR to be transferred to premera
Helped a pharmacy submit a SCC code
Warm transferred a call to grand rounds
You transferred a doctor's office to evolve.
Had to conference in translator services
You provided an alternative NDC to the caller.
You transferred a member to a heath plan.
Make outbound call after getting updated directions to obtain a paid claim
Caller was irate, used not nice wording.
Resolved rejection for non-contracted pharmacy
Received a call for a LOB or plan we do not service.
Explained to caller requirements for 340B billing
You helped a pharmacist successfully submit a DUR.
Received call for claim reversal and successfully reversed the claim
Had to explain mac appeal process to caller
Sent email to myaccountmgr for approval
Received a RTS o/r request and calculated if the o/r is available
Resolved a COVID related call
Work on your activity tracker each day
Explained to a caller what tier a medication is and what the copay is
You explained what a deductible is to a caller.
Completed 5 follow ups
Helped caller resolve pillpack related issues
Had to explain to caller that we aren't a pharmacy or their health plan.
