(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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You transferred a member to a heath plan.
Helped a pharmacy submit a SCC code
You provided an alternative NDC to the caller.
Had to conference in translator services
You explained what a deductible is to a caller.
Warm transferred a call to grand rounds
Completed 5 follow ups
Caller was thankful for your help!
Work on your activity tracker each day
Premera transferred member to you. You transferred them to GR to be transferred to premera
You helped a pharmacist successfully submit a DUR.
Received a call for a LOB or plan we do not service.
Submitted your time sheet to Rupa/Rebecca
Resolved a COVID related call
Received call for claim reversal and successfully reversed the claim
Input a external service desk ticket
You transferred a doctor's office to evolve.
Received a RTS o/r request and calculated if the o/r is available
Explained to a caller what tier a medication is and what the copay is
Helped a caller review a PA Status.
Helped someone from another department
Caller was irate, used not nice wording.
Make outbound call after getting updated directions to obtain a paid claim
Resolved rejection for non-contracted pharmacy
Explained to caller requirements for 340B billing
Had to explain to caller that we aren't a pharmacy or their health plan.
