(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
Explained to a caller what tier a medication is and what the copay is
Received a RTS o/r request and calculated if the o/r is available
Had to conference in translator services
Resolved a COVID related call
Helped someone from another department
Explained to caller requirements for 340B billing
Input a external service desk ticket
Had to explain to caller that we aren't a pharmacy or their health plan.
Resolved rejection for non-contracted pharmacy
Premera transferred member to you. You transferred them to GR to be transferred to premera
Completed 5 follow ups
You explained what a deductible is to a caller.
Make outbound call after getting updated directions to obtain a paid claim
Caller was thankful for your help!
Work on your activity tracker each day
Sent email to myaccountmgr for approval
Helped caller resolve pillpack related issues
Submitted your time sheet to Rupa/Rebecca
Helped a caller review a PA Status.
Received call for claim reversal and successfully reversed the claim
You helped a pharmacist successfully submit a DUR.
You provided an alternative NDC to the caller.
You transferred a doctor's office to evolve.
Warm transferred a call to grand rounds
You transferred a member to a heath plan.
Helped a pharmacy submit a SCC code
Caller was irate, used not nice wording.
Received a call for a LOB or plan we do not service.
