(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Had to explain to caller that we aren't a pharmacy or their health plan.
Warm transferred a call to grand rounds
Sent email to myaccountmgr for approval
Helped caller resolve pillpack related issues
Input a external service desk ticket
Helped a caller review a PA Status.
Make outbound call after getting updated directions to obtain a paid claim
You transferred a doctor's office to evolve.
Received a call for a LOB or plan we do not service.
Premera transferred member to you. You transferred them to GR to be transferred to premera
Submitted your time sheet to Rupa/Rebecca
Resolved rejection for non-contracted pharmacy
Helped a pharmacy submit a SCC code
Explained to a caller what tier a medication is and what the copay is
Had to explain mac appeal process to caller
You provided an alternative NDC to the caller.
You transferred a member to a heath plan.
Completed 5 follow ups
Caller was thankful for your help!
You explained what a deductible is to a caller.
Received a RTS o/r request and calculated if the o/r is available
Explained to caller requirements for 340B billing
Work on your activity tracker each day
Received call for claim reversal and successfully reversed the claim
Had to conference in translator services
You helped a pharmacist successfully submit a DUR.
