(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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You transferred a doctor's office to evolve.
You helped a pharmacist successfully submit a DUR.
Resolved rejection for non-contracted pharmacy
Had to explain mac appeal process to caller
You transferred a member to a heath plan.
Resolved a COVID related call
Completed 5 follow ups
Helped a pharmacy submit a SCC code
Helped caller resolve pillpack related issues
Had to explain to caller that we aren't a pharmacy or their health plan.
Helped someone from another department
Make outbound call after getting updated directions to obtain a paid claim
Received a call for a LOB or plan we do not service.
Caller was thankful for your help!
You provided an alternative NDC to the caller.
Explained to caller requirements for 340B billing
Submitted your time sheet to Rupa/Rebecca
Had to conference in translator services
Warm transferred a call to grand rounds
Sent email to myaccountmgr for approval
Work on your activity tracker each day
Premera transferred member to you. You transferred them to GR to be transferred to premera
Caller was irate, used not nice wording.
You explained what a deductible is to a caller.
Received a RTS o/r request and calculated if the o/r is available
Helped a caller review a PA Status.
Input a external service desk ticket
Received call for claim reversal and successfully reversed the claim
Explained to a caller what tier a medication is and what the copay is
