(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Work on your activity tracker each day
Make outbound call after getting updated directions to obtain a paid claim
Received a call for a LOB or plan we do not service.
Completed 5 follow ups
Received call for claim reversal and successfully reversed the claim
Premera transferred member to you. You transferred them to GR to be transferred to premera
Resolved rejection for non-contracted pharmacy
You transferred a member to a heath plan.
Caller was irate, used not nice wording.
Submitted your time sheet to Rupa/Rebecca
You transferred a doctor's office to evolve.
Warm transferred a call to grand rounds
Helped someone from another department
You provided an alternative NDC to the caller.
Helped a caller review a PA Status.
You helped a pharmacist successfully submit a DUR.
Caller was thankful for your help!
Resolved a COVID related call
Had to conference in translator services
Received a RTS o/r request and calculated if the o/r is available
Explained to a caller what tier a medication is and what the copay is
Had to explain mac appeal process to caller
You explained what a deductible is to a caller.
Sent email to myaccountmgr for approval
Helped a pharmacy submit a SCC code
Explained to caller requirements for 340B billing
Input a external service desk ticket
Had to explain to caller that we aren't a pharmacy or their health plan.
