This bingo card has a free space and 29 words: You provided an alternative NDC to the caller., Helped someone from another department, Work on your activity tracker each day, Caller was thankful for your help!, Helped a caller review a PA Status., Helped a pharmacy submit a SCC code, You explained what a deductible is to a caller., Make outbound call after getting updated directions to obtain a paid claim, You transferred a member to a heath plan., Completed 5 follow ups, Received a RTS o/r request and calculated if the o/r is available, Warm transferred a call to grand rounds, Resolved a COVID related call, Had to explain mac appeal process to caller, You transferred a doctor's office to evolve., Received call for claim reversal and successfully reversed the claim, Explained to caller requirements for 340B billing, Explained to a caller what tier a medication is and what the copay is, You helped a pharmacist successfully submit a DUR., Sent email to myaccountmgr for approval, Submitted your time sheet to Rupa/Rebecca, Caller was irate, used not nice wording., Input a external service desk ticket, Resolved rejection for non-contracted pharmacy, Premera transferred member to you. You transferred them to GR to be transferred to premera, Helped caller resolve pillpack related issues, Had to conference in translator services, Had to explain to caller that we aren't a pharmacy or their health plan. and Received a call for a LOB or plan we do not service..
Bristol West Bingo | Customer Service | TEC Clinic | Phone Rep Bingo | Call Center Bingo
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