AppointmentcancellationcallSame callermore thanonce insame dayStaff withincorrectinformationSatisfiedcallerWrongHospitalCallerknowsyournameNot takena call for90secondsI need tomake adrinkHad to tryanothernumber toconnectcallerYou Did notneed to usea computerto answercaller queryCalllastedmore than3 minsHave tomake acallReciteda roboticscriptMissedyourbreaktimeDoctor ornursecallingGoshInternalCallerThat'san ITissue!LewishamExternalcallerTransportqueryPhoneticAlphabet usedincorrectly(e.g. D as indolphin)DeadlineForgotreasonfor callingSwearing!Place acall onholdThankedby callerAppointmentcancellationcallSame callermore thanonce insame dayStaff withincorrectinformationSatisfiedcallerWrongHospitalCallerknowsyournameNot takena call for90secondsI need tomake adrinkHad to tryanothernumber toconnectcallerYou Did notneed to usea computerto answercaller queryCalllastedmore than3 minsHave tomake acallReciteda roboticscriptMissedyourbreaktimeDoctor ornursecallingGoshInternalCallerThat'san ITissue!LewishamExternalcallerTransportqueryPhoneticAlphabet usedincorrectly(e.g. D as indolphin)DeadlineForgotreasonfor callingSwearing!Place acall onholdThankedby caller

Customer Services Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
G
3
O
4
I
5
B
6
N
7
G
8
G
9
B
10
N
11
O
12
G
13
I
14
O
15
G
16
B
17
N
18
B
19
N
20
I
21
I
22
O
23
N
24
B
25
O
  1. I-Appointment cancellation call
  2. G-Same caller more than once in same day
  3. O-Staff with incorrect information
  4. I-Satisfied caller
  5. B-Wrong Hospital
  6. N-Caller knows your name
  7. G-Not taken a call for 90 seconds
  8. G-I need to make a drink
  9. B-Had to try another number to connect caller
  10. N-You Did not need to use a computer to answer caller query
  11. O-Call lasted more than 3 mins
  12. G-Have to make a call
  13. I-Recited a robotic script
  14. O-Missed your break time
  15. G-Doctor or nurse calling
  16. B-Gosh Internal Caller
  17. N-That's an IT issue!
  18. B-Lewisham External caller
  19. N-Transport query
  20. I-Phonetic Alphabet used incorrectly (e.g. D as in dolphin)
  21. I-Dead line
  22. O-Forgot reason for calling
  23. N-Swearing!
  24. B-Place a call on hold
  25. O-Thanked by caller