(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Collaboration - we are all on the same team
Show appreciation
I know (the issue) is frustrating, let’s take a look and see what’s going on.
Listen
All set!
Focus on what we can do rather than what we can’t
One and done experience
Help a peer - they are customers too
Low customer effort
Tone
Say Thank You
Availability
I understand the issue and will help us resolve it quickly.
Exceed expectations
We’ll get it figured out.
Happy to help!
I hear you.
Empathy – try to see things from the agent/customer perspective
