One anddoneexperienceI will behappy tohelp withthat.Help a peer -they arecustomerstooShowappreciationHappyto help!ListenAllset!I understandthe issueand will helpus resolve itquickly.You arewelcome,take care!ExceedexpectationsFocus onwhat we cando ratherthan whatwe can’tSayThankYouOwnershipI hearyou.Empathy – tryto see thingsfrom theagent/customerperspectiveLowcustomereffortToneRestateandclarifyBuild arapportWe’ll getit figuredout.AvailabilityCollaboration- we are allon the sameteamI know (theissue) isfrustrating, let’stake a look andsee what’s goingon.No need toapologize.Let me takea look.One anddoneexperienceI will behappy tohelp withthat.Help a peer -they arecustomerstooShowappreciationHappyto help!ListenAllset!I understandthe issueand will helpus resolve itquickly.You arewelcome,take care!ExceedexpectationsFocus onwhat we cando ratherthan whatwe can’tSayThankYouOwnershipI hearyou.Empathy – tryto see thingsfrom theagent/customerperspectiveLowcustomereffortToneRestateandclarifyBuild arapportWe’ll getit figuredout.AvailabilityCollaboration- we are allon the sameteamI know (theissue) isfrustrating, let’stake a look andsee what’s goingon.No need toapologize.Let me takea look.

CE Best Practices - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. One and done experience
  2. I will be happy to help with that.
  3. Help a peer - they are customers too
  4. Show appreciation
  5. Happy to help!
  6. Listen
  7. All set!
  8. I understand the issue and will help us resolve it quickly.
  9. You are welcome, take care!
  10. Exceed expectations
  11. Focus on what we can do rather than what we can’t
  12. Say Thank You
  13. Ownership
  14. I hear you.
  15. Empathy – try to see things from the agent/customer perspective
  16. Low customer effort
  17. Tone
  18. Restate and clarify
  19. Build a rapport
  20. We’ll get it figured out.
  21. Availability
  22. Collaboration - we are all on the same team
  23. I know (the issue) is frustrating, let’s take a look and see what’s going on.
  24. No need to apologize. Let me take a look.