(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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No need to apologize. Let me take a look.
Availability
You are welcome, take care!
Low customer effort
Happy to help!
I hear you.
Restate and clarify
Say Thank You
Focus on what we can do rather than what we can’t
I will be happy to help with that.
Build a rapport
Ownership
Empathy – try to see things from the agent/customer perspective
Exceed expectations
Collaboration - we are all on the same team
All set!
I know (the issue) is frustrating, let’s take a look and see what’s going on.
Tone
Listen
Help a peer - they are customers too
One and done experience
We’ll get it figured out.
I understand the issue and will help us resolve it quickly.