(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Ownership
Tone
Low customer effort
Help a peer - they are customers too
You are welcome, take care!
No need to apologize. Let me take a look.
One and done experience
Show appreciation
I hear you.
Exceed expectations
Happy to help!
Restate and clarify
All set!
Availability
Collaboration - we are all on the same team
Say Thank You
Empathy – try to see things from the agent/customer perspective
Listen
I know (the issue) is frustrating, let’s take a look and see what’s going on.
Focus on what we can do rather than what we can’t
I understand the issue and will help us resolve it quickly.
