(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Say Thank You
You are welcome, take care!
Listen
No need to apologize. Let me take a look.
Availability
I hear you.
Exceed expectations
Low customer effort
All set!
Happy to help!
We’ll get it figured out.
I will be happy to help with that.
Collaboration - we are all on the same team
Build a rapport
Tone
Help a peer - they are customers too
I know (the issue) is frustrating, let’s take a look and see what’s going on.
I understand the issue and will help us resolve it quickly.
One and done experience
Focus on what we can do rather than what we can’t
Show appreciation
Empathy – try to see things from the agent/customer perspective