(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Exceed expectations
Listen
Collaboration - we are all on the same team
One and done experience
Tone
You are welcome, take care!
We’ll get it figured out.
Build a rapport
Empathy – try to see things from the agent/customer perspective
Availability
Focus on what we can do rather than what we can’t
Restate and clarify
Help a peer - they are customers too
All set!
I hear you.
Happy to help!
Ownership
Show appreciation
Say Thank You
Low customer effort
I will be happy to help with that.
I know (the issue) is frustrating, let’s take a look and see what’s going on.
I understand the issue and will help us resolve it quickly.