You arewelcome,take care!SayThankYouHappyto help!I will behappy tohelp withthat.I understandthe issueand will helpus resolve itquickly.OwnershipCollaboration- we are allon the sameteamAvailabilityShowappreciationAllset!Focus onwhat we cando ratherthan whatwe can’tI hearyou.No need toapologize.Let me takea look.ExceedexpectationsListenBuild arapportEmpathy – tryto see thingsfrom theagent/customerperspectiveWe’ll getit figuredout.Help a peer -they arecustomerstooRestateandclarifyToneOne anddoneexperienceI know (theissue) isfrustrating, let’stake a look andsee what’s goingon.LowcustomereffortYou arewelcome,take care!SayThankYouHappyto help!I will behappy tohelp withthat.I understandthe issueand will helpus resolve itquickly.OwnershipCollaboration- we are allon the sameteamAvailabilityShowappreciationAllset!Focus onwhat we cando ratherthan whatwe can’tI hearyou.No need toapologize.Let me takea look.ExceedexpectationsListenBuild arapportEmpathy – tryto see thingsfrom theagent/customerperspectiveWe’ll getit figuredout.Help a peer -they arecustomerstooRestateandclarifyToneOne anddoneexperienceI know (theissue) isfrustrating, let’stake a look andsee what’s goingon.Lowcustomereffort

CE Best Practices - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You are welcome, take care!
  2. Say Thank You
  3. Happy to help!
  4. I will be happy to help with that.
  5. I understand the issue and will help us resolve it quickly.
  6. Ownership
  7. Collaboration - we are all on the same team
  8. Availability
  9. Show appreciation
  10. All set!
  11. Focus on what we can do rather than what we can’t
  12. I hear you.
  13. No need to apologize. Let me take a look.
  14. Exceed expectations
  15. Listen
  16. Build a rapport
  17. Empathy – try to see things from the agent/customer perspective
  18. We’ll get it figured out.
  19. Help a peer - they are customers too
  20. Restate and clarify
  21. Tone
  22. One and done experience
  23. I know (the issue) is frustrating, let’s take a look and see what’s going on.
  24. Low customer effort