Happyto help!SayThankYouWe’ll getit figuredout.Empathy – tryto see thingsfrom theagent/customerperspectiveI will behappy tohelp withthat.Help a peer -they arecustomerstooI hearyou.Focus onwhat we cando ratherthan whatwe can’tAvailabilityRestateandclarifyListenI know (theissue) isfrustrating, let’stake a look andsee what’s goingon.Allset!No need toapologize.Let me takea look.ToneI understandthe issueand will helpus resolve itquickly.One anddoneexperienceYou arewelcome,take care!ExceedexpectationsLowcustomereffortShowappreciationBuild arapportOwnershipCollaboration- we are allon the sameteamHappyto help!SayThankYouWe’ll getit figuredout.Empathy – tryto see thingsfrom theagent/customerperspectiveI will behappy tohelp withthat.Help a peer -they arecustomerstooI hearyou.Focus onwhat we cando ratherthan whatwe can’tAvailabilityRestateandclarifyListenI know (theissue) isfrustrating, let’stake a look andsee what’s goingon.Allset!No need toapologize.Let me takea look.ToneI understandthe issueand will helpus resolve itquickly.One anddoneexperienceYou arewelcome,take care!ExceedexpectationsLowcustomereffortShowappreciationBuild arapportOwnershipCollaboration- we are allon the sameteam

CE Best Practices - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Happy to help!
  2. Say Thank You
  3. We’ll get it figured out.
  4. Empathy – try to see things from the agent/customer perspective
  5. I will be happy to help with that.
  6. Help a peer - they are customers too
  7. I hear you.
  8. Focus on what we can do rather than what we can’t
  9. Availability
  10. Restate and clarify
  11. Listen
  12. I know (the issue) is frustrating, let’s take a look and see what’s going on.
  13. All set!
  14. No need to apologize. Let me take a look.
  15. Tone
  16. I understand the issue and will help us resolve it quickly.
  17. One and done experience
  18. You are welcome, take care!
  19. Exceed expectations
  20. Low customer effort
  21. Show appreciation
  22. Build a rapport
  23. Ownership
  24. Collaboration - we are all on the same team