This bingo card has a free space and 24 words: I will be happy to help with that., Listen, All set!, Restate and clarify, I know (the issue) is frustrating, let’s take a look and see what’s going on., Build a rapport, We’ll get it figured out., One and done experience, Empathy – try to see things from the agent/customer perspective, Ownership, Collaboration - we are all on the same team, Tone, Show appreciation, Focus on what we can do rather than what we can’t, Say Thank You, I understand the issue and will help us resolve it quickly., Exceed expectations, I hear you., Availability, Happy to help!, Help a peer - they are customers too, No need to apologize. Let me take a look., Low customer effort and You are welcome, take care!.
Sight Words | Sight Word Bingo | Acknowledgement Bingo | Sight Word Bingo | Sight Word Bingo
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With players vying for a you'll have to call about __ items before someone wins. There's a __% chance that a lucky player would win after calling __ items.
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