(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Used the Customer's name during the call
Provided APR Fees
Payment made with an ACH pending
Recap lead to a 2nd action taken on the call
LOC Customer getting cash
Customer paid off loan and re-applied
Used dead air script
Transferred Customer to the bilingual team
Customer added new debit card to file
Received a compliment from a Customer
Used both loan assist and job aids on same call
Flagged an account as possible Fraud
Customer with questions about the Credit Check
Completed a call without mentor assistance
Customer funding included an Opt+ card
Payday loan Customer requested payment plan
Listened to my call during a coaching
Lunch was provided by company or co-worker
Rapid Cash Call
New Mexico Customer –Documents requested in Spanish
Used empathy - and felt the connection
Pulled up all systems without a password reset
Had to use the 2nd Result when RaRRing a call
Supervisor Action needed - Send change bank account form
