(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Customer added new debit card to file
Customer paid off loan and re-applied
Payment made with an ACH pending
New Mexico Customer –Documents requested in Spanish
Payday loan Customer requested payment plan
Customer funding included an Opt+ card
Completed a call without mentor assistance
Recap lead to a 2nd action taken on the call
Received a compliment from a Customer
Transferred Customer to the bilingual team
Used empathy - and felt the connection
Customer with questions about the Credit Check
Had to use the 2nd Result when RaRRing a call
Lunch was provided by company or co-worker
Flagged an account as possible Fraud
Used both loan assist and job aids on same call
Supervisor Action needed - Send change bank account form
