Lunch wasprovided bycompany orco-workerRapidCashCallCustomerpaid offloan andre-appliedFlagged anaccount aspossibleFraudSupervisorAction needed- Sendchange bankaccount formCustomeraddednew debitcard to fileUsed theCustomer'sname duringthe callCompleted acall withoutmentorassistanceUsed bothloan assistand job aidson same callNew MexicoCustomer –Documentsrequested inSpanishRecap leadto a 2ndaction takenon the callPayday loanCustomerrequestedpaymentplanProvidedAPRFeesCustomerfundingincluded anOpt+ cardUseddead airscriptTransferredCustomer tothe bilingualteamUsedempathy -and felt theconnectionReceived acomplimentfrom aCustomerCustomerwithquestionsabout theCredit CheckHad to usethe 2ndResult whenRaRRing acallPulled up allsystemswithout apasswordresetListenedto my callduring acoachingLOCCustomergettingcashPaymentmade withan ACHpendingLunch wasprovided bycompany orco-workerRapidCashCallCustomerpaid offloan andre-appliedFlagged anaccount aspossibleFraudSupervisorAction needed- Sendchange bankaccount formCustomeraddednew debitcard to fileUsed theCustomer'sname duringthe callCompleted acall withoutmentorassistanceUsed bothloan assistand job aidson same callNew MexicoCustomer –Documentsrequested inSpanishRecap leadto a 2ndaction takenon the callPayday loanCustomerrequestedpaymentplanProvidedAPRFeesCustomerfundingincluded anOpt+ cardUseddead airscriptTransferredCustomer tothe bilingualteamUsedempathy -and felt theconnectionReceived acomplimentfrom aCustomerCustomerwithquestionsabout theCredit CheckHad to usethe 2ndResult whenRaRRing acallPulled up allsystemswithout apasswordresetListenedto my callduring acoachingLOCCustomergettingcashPaymentmade withan ACHpending

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Lunch was provided by company or co-worker
  2. Rapid Cash Call
  3. Customer paid off loan and re-applied
  4. Flagged an account as possible Fraud
  5. Supervisor Action needed - Send change bank account form
  6. Customer added new debit card to file
  7. Used the Customer's name during the call
  8. Completed a call without mentor assistance
  9. Used both loan assist and job aids on same call
  10. New Mexico Customer –Documents requested in Spanish
  11. Recap lead to a 2nd action taken on the call
  12. Payday loan Customer requested payment plan
  13. Provided APR Fees
  14. Customer funding included an Opt+ card
  15. Used dead air script
  16. Transferred Customer to the bilingual team
  17. Used empathy - and felt the connection
  18. Received a compliment from a Customer
  19. Customer with questions about the Credit Check
  20. Had to use the 2nd Result when RaRRing a call
  21. Pulled up all systems without a password reset
  22. Listened to my call during a coaching
  23. LOC Customer getting cash
  24. Payment made with an ACH pending