(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Rep did not interrupt
Rep takes ownership of the issue/reason for calling
Rep thanked them 1-3 times
Rep said child’s birthday
Rep said child’s name
Rep asked how the sponsor is doing today
Confirmed their payment frequency
Offered 2 or more solutions to a problem
Rep introduced the survey
Rep thanked them for their sponsorship
Rep thanked them for a previously made DF
Verified address (again) before entering in card/bank account
Does not place blame on the sponsor--in context
Asked if they need help w/ anything else
Rep said the country in which the sponsored child is from
No dead air
Rep told a personal tidbit
Rep expressed gratitude on behalf of sponsored child/community
Rep mentioned how long they have been sponsoring
Rep said graduate instead of depart
Rep addressed every issue
Verified address and email at start
Rep thanked them for providing their address
Verified the name as it appears on the card/bank account
Rep said sponsors name 1-3 times
Rep made the connection between sponsor and child/community
Rep showed empathy where appropriate
Rep recapped the call - card number and all changes
Rep didn't say error/issue --in context
Confirmed the date of their next donation
If a hold took place they asked if they could put them on hold
