(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Rep welcomed new sponsors to ChildFund
Rep thanked them for their sponsorship
Rep said child’s birthday
Rep asked how the sponsor is doing today
Rep thanked them for providing their address
Verified address (again) before entering in card/bank account
Rep thanked them for a previously made DF
Created AGP
Rep said the country in which the sponsored child is from
Rep said graduate instead of depart
Rep recapped the call - card number and all changes
Confirmed the date of their next donation
Does not place blame on the sponsor--in context
Rep made the connection between sponsor and child/community
Rep said gift instead of DF
Rep showed empathy where appropriate
Rep did not interrupt
Asked about donating to a campaign
Confirmed their payment frequency
Offered 2 or more solutions to a problem
Rep told a personal tidbit
Rep laughed with the sponsor
Rep said sponsors name 1-3 times
If a hold took place they asked if they could put them on hold
No dead air
Rep said child’s name
Asked if they need help w/ anything else
Rep said donation instead of payment
Rep wrapped the call by thanking the sponsor
Rep introduced the survey
Added a new CC/EFT and waited for the Accept
Rep takes ownership of the issue/reason for calling
Rep is one step ahead of sponsor
Rep mentioned how long they have been sponsoring
Rep thanked them 1-3 times
Verified address and email at start
Rep addressed every issue
Verified the name as it appears on the card/bank account
Rep expressed gratitude on behalf of sponsored child/community
