(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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If a hold took place they asked if they could put them on hold
Does not place blame on the sponsor--in context
Rep said the country in which the sponsored child is from
Confirmed the date of their next donation
Rep made the connection between sponsor and child/community
Rep said donation instead of payment
Confirmed their payment frequency
Asked if they need help w/ anything else
Rep thanked them for a previously made DF
Rep thanked them for providing their address
Offered 2 or more solutions to a problem
Rep thanked them 1-3 times
Rep didn't say error/issue --in context
Rep recapped the call - card number and all changes
Rep said child’s name
Rep showed empathy where appropriate
Rep introduced the survey
Rep mentioned how long they have been sponsoring
Rep said gift instead of DF
Verified the name as it appears on the card/bank account
Rep said sponsors name 1-3 times
Created AGP
Rep wrapped the call by thanking the sponsor
Rep did not interrupt
Rep addressed every issue
Rep said graduate instead of depart
Rep takes ownership of the issue/reason for calling
No dead air
Rep asked how the sponsor is doing today
Rep is one step ahead of sponsor
Added a new CC/EFT and waited for the Accept
Asked about donating to a campaign
Verified address (again) before entering in card/bank account
Rep expressed gratitude on behalf of sponsored child/community
