(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Rep thanked them 1-3 times
Rep said child’s name
Rep said sponsors name 1-3 times
Does not place blame on the sponsor--in context
Rep thanked them for their sponsorship
Rep showed empathy where appropriate
Verified the name as it appears on the card/bank account
Rep laughed with the sponsor
Rep addressed every issue
Confirmed the date of their next donation
Rep is one step ahead of sponsor
Rep expressed gratitude on behalf of sponsored child/community
Rep takes ownership of the issue/reason for calling
Rep said graduate instead of depart
Rep introduced the survey
Verified address and email at start
Asked about donating to a campaign
Rep said gift instead of DF
Rep made the connection between sponsor and child/community
Rep said the country in which the sponsored child is from
Rep thanked them for providing their address
Rep did not interrupt
Verified address (again) before entering in card/bank account
Rep thanked them for a previously made DF
Confirmed their payment frequency
Rep mentioned how long they have been sponsoring
Created AGP
Rep told a personal tidbit
Rep welcomed new sponsors to ChildFund
Rep said donation instead of payment
Rep said child’s birthday
Rep didn't say error/issue --in context
Added a new CC/EFT and waited for the Accept
Offered 2 or more solutions to a problem
Rep recapped the call - card number and all changes
Rep wrapped the call by thanking the sponsor
No dead air
Asked if they need help w/ anything else
Rep asked how the sponsor is doing today
If a hold took place they asked if they could put them on hold
