This bingo card has a free space and 40 words: Added a new CC/EFT and waited for the Accept, Verified address and email at start, Rep said child’s birthday, Rep thanked them for a previously made DF, Rep thanked them for their sponsorship, Rep thanked them for providing their address, Asked about donating to a campaign, Rep recapped the call - card number and all changes, Rep didn't say error/issue --in context, Rep said donation instead of payment, Rep mentioned how long they have been sponsoring, Rep said graduate instead of depart, Rep said gift instead of DF, Rep did not interrupt, Rep addressed every issue, Rep said child’s name, Rep laughed with the sponsor, Rep told a personal tidbit, Rep thanked them 1-3 times, Rep said sponsors name 1-3 times, Asked if they need help w/ anything else, Confirmed their payment frequency, Confirmed the date of their next donation, If a hold took place they asked if they could put them on hold, Created AGP, No dead air, Verified address (again) before entering in card/bank account, Verified the name as it appears on the card/bank account, Rep showed empathy where appropriate, Offered 2 or more solutions to a problem, Rep made the connection between sponsor and child/community, Rep introduced the survey, Rep wrapped the call by thanking the sponsor, Rep welcomed new sponsors to ChildFund, Rep expressed gratitude on behalf of sponsored child/community, Rep asked how the sponsor is doing today, Rep said the country in which the sponsored child is from, Rep takes ownership of the issue/reason for calling, Rep is one step ahead of sponsor and Does not place blame on the sponsor--in context.
Call Bingo | Call Bingo | Phone Call Bingo | Engagement Call Listening | Cultivation Call Listening
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