(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Added a new CC/EFT and waited for the Accept
No dead air
Said sponsors name 1-3 times
Confirmed their payment frequency
Laughed with the sponsor
Recapped the call - card number and all changes
Told a personal tidbit
Asked if they need help w/ anything else
Confirmed the date of their next donation
Does not place blame on the sponsor--in context
Introduced the survey
Did not interrupt
Thanked them 1-3 times
Said the country in which the sponsored child is from
Mentioned how long they have been sponsoring
Said “donation” instead of “payment”
Welcomed new sponsors to ChildFund
Offered 2 or more solutions to a problem
Verified address (again) before entering in card/bank account
Created AGP
Said “graduate” instead of “depart” –in context
Wrapped the call by thanking the sponsor
Verified address and email at start
If a hold took place they asked if they could put them on hold
Takes ownership of the issue/reason for calling
Rep said child’s birthday
Expressed gratitude on behalf of sponsored child/community
Said child’s name
Did not say error/issue --in context
Said gift instead of DF
Thanked them for providing their address
Rep is one step ahead of sponsor
Verified the name as it appears on the card/bank account
Showed empathy where appropriate
Asked about donating to a campaign
Thanked them for a previously made DF
Addressed every issue
Made the connection between sponsor and child/community
