(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Said “graduate” instead of “depart” –in context
Thanked them for their sponsorship
Made the connection between sponsor and child/community
Offered 2 or more solutions to a problem
Rep is one step ahead of sponsor
If a hold took place they asked if they could put them on hold
Showed empathy where appropriate
Said gift instead of DF
Said “donation” instead of “payment”
Mentioned how long they have been sponsoring
Does not place blame on the sponsor--in context
Introduced the survey
Thanked them for providing their address
Laughed with the sponsor
Addressed every issue
Asked about donating to a campaign
Told a personal tidbit
Thanked them for a previously made DF
Said the country in which the sponsored child is from
Rep said child’s birthday
Verified address (again) before entering in card/bank account
Said sponsors name 1-3 times
Did not say error/issue --in context
Recapped the call - card number and all changes
Takes ownership of the issue/reason for calling
Welcomed new sponsors to ChildFund
Asked if they need help w/ anything else
Confirmed their payment frequency
Asked how the sponsor is doing today
Did not interrupt
No dead air
Added a new CC/EFT and waited for the Accept
Confirmed the date of their next donation
Expressed gratitude on behalf of sponsored child/community
Verified address and email at start
Created AGP
Thanked them 1-3 times
Said child’s name
Wrapped the call by thanking the sponsor
Verified the name as it appears on the card/bank account
