(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Laughed with the sponsor
Did not interrupt
Mentioned how long they have been sponsoring
Thanked them 1-3 times
Said child’s name
Added a new CC/EFT and waited for the Accept
Offered 2 or more solutions to a problem
Thanked them for a previously made DF
Made the connection between sponsor and child/community
Told a personal tidbit
Confirmed the date of their next donation
Created AGP
Wrapped the call by thanking the sponsor
Said sponsors name 1-3 times
Addressed every issue
Confirmed their payment frequency
Asked if they need help w/ anything else
Said “graduate” instead of “depart” –in context
Introduced the survey
Does not place blame on the sponsor--in context
Did not say error/issue --in context
Recapped the call - card number and all changes
If a hold took place they asked if they could put them on hold
Thanked them for their sponsorship
Takes ownership of the issue/reason for calling
Said gift instead of DF
Verified address (again) before entering in card/bank account
Asked about donating to a campaign
Verified address and email at start
Verified the name as it appears on the card/bank account
Rep is one step ahead of sponsor
Welcomed new sponsors to ChildFund
No dead air
Asked how the sponsor is doing today
Said the country in which the sponsored child is from
Said “donation” instead of “payment”
Thanked them for providing their address
Showed empathy where appropriate
Rep said child’s birthday
Expressed gratitude on behalf of sponsored child/community
