(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Did not interrupt
Introduced the survey
Said “graduate” instead of “depart” –in context
Asked how the sponsor is doing today
Does not place blame on the sponsor--in context
Verified the name as it appears on the card/bank account
Added a new CC/EFT and waited for the Accept
Takes ownership of the issue/reason for calling
Verified address and email at start
Verified address (again) before entering in card/bank account
Did not say error/issue --in context
Laughed with the sponsor
Said the country in which the sponsored child is from
Welcomed new sponsors to ChildFund
No dead air
Recapped the call - card number and all changes
Confirmed the date of their next donation
Rep is one step ahead of sponsor
Asked if they need help w/ anything else
Rep said child’s birthday
Wrapped the call by thanking the sponsor
Said “donation” instead of “payment”
Showed empathy where appropriate
Told a personal tidbit
Said gift instead of DF
Said sponsors name 1-3 times
If a hold took place they asked if they could put them on hold
Thanked them 1-3 times
Made the connection between sponsor and child/community
Said child’s name
Offered 2 or more solutions to a problem
Thanked them for a previously made DF
Expressed gratitude on behalf of sponsored child/community
