(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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No dead air
Said “donation” instead of “payment”
Does not place blame on the sponsor--in context
Said gift instead of DF
Asked if they need help w/ anything else
Introduced the survey
Asked about donating to a campaign
Recapped the call - card number and all changes
Said child’s name
Welcomed new sponsors to ChildFund
Made the connection between sponsor and child/community
Takes ownership of the issue/reason for calling
If a hold took place they asked if they could put them on hold
Did not say error/issue --in context
Thanked them for a previously made DF
Added a new CC/EFT and waited for the Accept
Said the country in which the sponsored child is from
Mentioned how long they have been sponsoring
Said “graduate” instead of “depart” –in context
Rep is one step ahead of sponsor
Showed empathy where appropriate
Offered 2 or more solutions to a problem
Created AGP
Addressed every issue
Thanked them for their sponsorship
Verified address and email at start
Did not interrupt
Told a personal tidbit
Said sponsors name 1-3 times
Verified the name as it appears on the card/bank account
Asked how the sponsor is doing today
Expressed gratitude on behalf of sponsored child/community
Rep said child’s birthday
Thanked them 1-3 times
Confirmed the date of their next donation
Thanked them for providing their address
Laughed with the sponsor
Verified address (again) before entering in card/bank account
