(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Confirmed their payment frequency
Thanked them 1-3 times
Takes ownership of the issue/reason for calling
Confirmed the date of their next donation
Offered 2 or more solutions to a problem
Told a personal tidbit
Addressed every issue
If a hold took place they asked if they could put them on hold
Did not say error/issue --in context
Laughed with the sponsor
Verified address and email at start
Said “donation” instead of “payment”
Asked if they need help w/ anything else
Thanked them for their sponsorship
Wrapped the call by thanking the sponsor
Rep is one step ahead of sponsor
Added a new CC/EFT and waited for the Accept
Expressed gratitude on behalf of sponsored child/community
Said sponsors name 1-3 times
Created AGP
Said “graduate” instead of “depart” –in context
Does not place blame on the sponsor--in context
Verified address (again) before entering in card/bank account
Asked about donating to a campaign
Asked how the sponsor is doing today
Mentioned how long they have been sponsoring
Said gift instead of DF
Thanked them for a previously made DF
Welcomed new sponsors to ChildFund
Rep said child’s birthday
Thanked them for providing their address
Recapped the call - card number and all changes
No dead air
Did not interrupt
Showed empathy where appropriate
Introduced the survey
Made the connection between sponsor and child/community
Said the country in which the sponsored child is from
Verified the name as it appears on the card/bank account
