(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Said child’s name
Welcomed new sponsors to ChildFund
Takes ownership of the issue/reason for calling
Recapped the call - card number and all changes
Introduced the survey
Told a personal tidbit
Mentioned how long they have been sponsoring
Verified address and email at start
Thanked them for their sponsorship
Thanked them for a previously made DF
Created AGP
Expressed gratitude on behalf of sponsored child/community
Addressed every issue
Confirmed the date of their next donation
Said gift instead of DF
Thanked them 1-3 times
Said sponsors name 1-3 times
Asked how the sponsor is doing today
Verified the name as it appears on the card/bank account
Asked if they need help w/ anything else
Offered 2 or more solutions to a problem
Wrapped the call by thanking the sponsor
Rep said child’s birthday
Rep is one step ahead of sponsor
No dead air
If a hold took place they asked if they could put them on hold
Confirmed their payment frequency
Showed empathy where appropriate
Said the country in which the sponsored child is from
Laughed with the sponsor
Does not place blame on the sponsor--in context
Said “graduate” instead of “depart” –in context
Said “donation” instead of “payment”
Asked about donating to a campaign
Verified address (again) before entering in card/bank account
Thanked them for providing their address
Did not interrupt
Made the connection between sponsor and child/community
