(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Welcomed new sponsors to ChildFund
Rep is one step ahead of sponsor
Addressed every issue
Recapped the call - card number and all changes
Mentioned how long they have been sponsoring
Said sponsors name 1-3 times
Thanked them 1-3 times
Asked how the sponsor is doing today
Expressed gratitude on behalf of sponsored child/community
Introduced the survey
Said “donation” instead of “payment”
Wrapped the call by thanking the sponsor
Thanked them for their sponsorship
Said child’s name
Asked about donating to a campaign
Said gift instead of DF
Takes ownership of the issue/reason for calling
Said “graduate” instead of “depart” –in context
Confirmed their payment frequency
Verified address (again) before entering in card/bank account
Offered 2 or more solutions to a problem
Confirmed the date of their next donation
Added a new CC/EFT and waited for the Accept
Did not say error/issue --in context
Rep said child’s birthday
Verified the name as it appears on the card/bank account
No dead air
Does not place blame on the sponsor--in context
Made the connection between sponsor and child/community
Showed empathy where appropriate
Thanked them for providing their address
If a hold took place they asked if they could put them on hold
Did not interrupt
Verified address and email at start
Laughed with the sponsor
Created AGP
Said the country in which the sponsored child is from
