(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Said child’s name
If a hold took place they asked if they could put them on hold
Expressed gratitude on behalf of sponsored child/community
Thanked them for their sponsorship
Created AGP
Added a new CC/EFT and waited for the Accept
Offered 2 or more solutions to a problem
Thanked them 1-3 times
Did not say error/issue --in context
Laughed with the sponsor
Verified address and email at start
Welcomed new sponsors to ChildFund
No dead air
Said sponsors name 1-3 times
Thanked them for providing their address
Said “donation” instead of “payment”
Did not interrupt
Confirmed their payment frequency
Asked about donating to a campaign
Made the connection between sponsor and child/community
Thanked them for a previously made DF
Verified address (again) before entering in card/bank account
Showed empathy where appropriate
Rep said child’s birthday
Said “graduate” instead of “depart” –in context
Does not place blame on the sponsor--in context
Said gift instead of DF
Addressed every issue
Takes ownership of the issue/reason for calling
Asked how the sponsor is doing today
Recapped the call - card number and all changes
Confirmed the date of their next donation
Mentioned how long they have been sponsoring
Asked if they need help w/ anything else
Said the country in which the sponsored child is from
Told a personal tidbit
Wrapped the call by thanking the sponsor
Verified the name as it appears on the card/bank account
