(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Asked if they need help w/ anything else
Rep said child’s birthday
Confirmed their payment frequency
Showed empathy where appropriate
Verified address and email at start
No dead air
Said the country in which the sponsored child is from
Verified the name as it appears on the card/bank account
Addressed every issue
Laughed with the sponsor
Made the connection between sponsor and child/community
Asked about donating to a campaign
Said “donation” instead of “payment”
Welcomed new sponsors to ChildFund
Said gift instead of DF
Said child’s name
Said “graduate” instead of “depart” –in context
If a hold took place they asked if they could put them on hold
Mentioned how long they have been sponsoring
Verified address (again) before entering in card/bank account
Asked how the sponsor is doing today
Introduced the survey
Thanked them for their sponsorship
Thanked them 1-3 times
Wrapped the call by thanking the sponsor
Recapped the call - card number and all changes
Did not interrupt
Did not say error/issue --in context
Offered 2 or more solutions to a problem
Said sponsors name 1-3 times
Added a new CC/EFT and waited for the Accept
Thanked them for a previously made DF
Told a personal tidbit
Confirmed the date of their next donation
Does not place blame on the sponsor--in context
Thanked them for providing their address
Takes ownership of the issue/reason for calling
Created AGP
Expressed gratitude on behalf of sponsored child/community
