(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Told a personal tidbit
Expressed gratitude on behalf of sponsored child/community
Verified address (again) before entering in card/bank account
Added a new CC/EFT and waited for the Accept
Said “graduate” instead of “depart” –in context
Made the connection between sponsor and child/community
Confirmed the date of their next donation
Rep is one step ahead of sponsor
Did not say error/issue --in context
Thanked them for a previously made DF
Thanked them 1-3 times
Verified address and email at start
Offered 2 or more solutions to a problem
Asked how the sponsor is doing today
Did not interrupt
Asked if they need help w/ anything else
Thanked them for their sponsorship
Rep said child’s birthday
Asked about donating to a campaign
Showed empathy where appropriate
Laughed with the sponsor
Said child’s name
No dead air
Does not place blame on the sponsor--in context
Recapped the call - card number and all changes
Verified the name as it appears on the card/bank account
Welcomed new sponsors to ChildFund
Said “donation” instead of “payment”
Introduced the survey
Wrapped the call by thanking the sponsor
Takes ownership of the issue/reason for calling
Said sponsors name 1-3 times
Thanked them for providing their address
Addressed every issue
Said gift instead of DF
Mentioned how long they have been sponsoring
Said the country in which the sponsored child is from
If a hold took place they asked if they could put them on hold
