(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Thanked them for a previously made DF
Showed empathy where appropriate
Laughed with the sponsor
Asked if they need help w/ anything else
Recapped the call - card number and all changes
Asked how the sponsor is doing today
Wrapped the call by thanking the sponsor
Does not place blame on the sponsor--in context
If a hold took place they asked if they could put them on hold
Thanked them for providing their address
Thanked them 1-3 times
Rep is one step ahead of sponsor
Added a new CC/EFT and waited for the Accept
Made the connection between sponsor and child/community
Did not interrupt
Mentioned how long they have been sponsoring
No dead air
Confirmed their payment frequency
Addressed every issue
Verified the name as it appears on the card/bank account
Welcomed new sponsors to ChildFund
Verified address (again) before entering in card/bank account
Said “donation” instead of “payment”
Said the country in which the sponsored child is from
Thanked them for their sponsorship
Confirmed the date of their next donation
Created AGP
Takes ownership of the issue/reason for calling
Verified address and email at start
Said “graduate” instead of “depart” –in context
Said gift instead of DF
Introduced the survey
Did not say error/issue --in context
Asked about donating to a campaign
Said sponsors name 1-3 times
Offered 2 or more solutions to a problem
Expressed gratitude on behalf of sponsored child/community
