(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Thanked them for providing their address
Rep is one step ahead of sponsor
Takes ownership of the issue/reason for calling
Expressed gratitude on behalf of sponsored child/community
Told a personal tidbit
Mentioned how long they have been sponsoring
Asked if they need help w/ anything else
Asked how the sponsor is doing today
Thanked them 1-3 times
Showed empathy where appropriate
Offered 2 or more solutions to a problem
Wrapped the call by thanking the sponsor
Said “donation” instead of “payment”
Made the connection between sponsor and child/community
Addressed every issue
Said the country in which the sponsored child is from
Did not interrupt
Laughed with the sponsor
Thanked them for their sponsorship
No dead air
Welcomed new sponsors to ChildFund
Said sponsors name 1-3 times
Asked about donating to a campaign
Recapped the call - card number and all changes
Said child’s name
Introduced the survey
Did not say error/issue --in context
Said gift instead of DF
Verified the name as it appears on the card/bank account
Added a new CC/EFT and waited for the Accept
Thanked them for a previously made DF
Rep said child’s birthday
Created AGP
Verified address and email at start
Verified address (again) before entering in card/bank account
Said “graduate” instead of “depart” –in context
Confirmed their payment frequency
If a hold took place they asked if they could put them on hold
