(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Thanked them for a previously made DF
Rep is one step ahead of sponsor
Wrapped the call by thanking the sponsor
Said “donation” instead of “payment”
Introduced the survey
Said sponsors name 1-3 times
Does not place blame on the sponsor--in context
Thanked them 1-3 times
Said child’s name
Thanked them for their sponsorship
Recapped the call - card number and all changes
Expressed gratitude on behalf of sponsored child/community
Asked if they need help w/ anything else
Asked about donating to a campaign
Thanked them for providing their address
Confirmed the date of their next donation
Offered 2 or more solutions to a problem
Said “graduate” instead of “depart” –in context
Welcomed new sponsors to ChildFund
Verified address (again) before entering in card/bank account
Showed empathy where appropriate
Takes ownership of the issue/reason for calling
Said gift instead of DF
Made the connection between sponsor and child/community
Added a new CC/EFT and waited for the Accept
Laughed with the sponsor
Told a personal tidbit
Mentioned how long they have been sponsoring
Rep said child’s birthday
Addressed every issue
Created AGP
No dead air
Did not say error/issue --in context
Confirmed their payment frequency
If a hold took place they asked if they could put them on hold
Did not interrupt
Asked how the sponsor is doing today
Verified address and email at start
Said the country in which the sponsored child is from
Verified the name as it appears on the card/bank account
