(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Rep is one step ahead of sponsor
Verified the name as it appears on the card/bank account
Asked how the sponsor is doing today
Said child’s name
Did not interrupt
Rep said child’s birthday
If a hold took place they asked if they could put them on hold
Verified address and email at start
Created AGP
Verified address (again) before entering in card/bank account
No dead air
Takes ownership of the issue/reason for calling
Thanked them 1-3 times
Said “donation” instead of “payment”
Offered 2 or more solutions to a problem
Addressed every issue
Did not say error/issue --in context
Said “graduate” instead of “depart” –in context
Laughed with the sponsor
Confirmed the date of their next donation
Welcomed new sponsors to ChildFund
Mentioned how long they have been sponsoring
Confirmed their payment frequency
Told a personal tidbit
Made the connection between sponsor and child/community
Thanked them for providing their address
Thanked them for their sponsorship
Recapped the call - card number and all changes
Asked about donating to a campaign
Asked if they need help w/ anything else
Does not place blame on the sponsor--in context
Showed empathy where appropriate
Said gift instead of DF
Said sponsors name 1-3 times
Introduced the survey
Wrapped the call by thanking the sponsor
Said the country in which the sponsored child is from
Expressed gratitude on behalf of sponsored child/community
