Call Bingo

This bingo card has a free space and 40 words: Added a new CC/EFT and waited for the Accept, Verified address and email at start, Rep said child’s birthday, Thanked them for a previously made DF, Thanked them for their sponsorship, Thanked them for providing their address, Asked about donating to a campaign, Recapped the call - card number and all changes, Did not say error/issue --in context, Said “donation” instead of “payment”, Mentioned how long they have been sponsoring, Said “graduate” instead of “depart” –in context, Said gift instead of DF, Did not interrupt, Addressed every issue, Said child’s name, Laughed with the sponsor, Told a personal tidbit, Thanked them 1-3 times, Said sponsors name 1-3 times, Asked if they need help w/ anything else, Confirmed their payment frequency, Confirmed the date of their next donation, If a hold took place they asked if they could put them on hold, Created AGP, No dead air, Verified address (again) before entering in card/bank account, Verified the name as it appears on the card/bank account, Showed empathy where appropriate, Offered 2 or more solutions to a problem, Made the connection between sponsor and child/community, Introduced the survey, Wrapped the call by thanking the sponsor, Welcomed new sponsors to ChildFund, Expressed gratitude on behalf of sponsored child/community, Asked how the sponsor is doing today, Said the country in which the sponsored child is from, Takes ownership of the issue/reason for calling, Rep is one step ahead of sponsor and Does not place blame on the sponsor--in context.

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