Found anout-of-the-boxsolutionAsked 3+DiscoveryQuestions“Capital Onealways hasgreatservice”#HPXCD3/3 FastCoachCallReviewCustomeropens anewaccount#HPXCDGot thecustomerto laugh“Youeased mymind.”10/10CoachCallReview3/3FriendlyCoach CallReviewBuilt aConnectionBuilt aConnection#BENE4 CallQualityQA CallReview“I’d like to tellyourmanagerhow greatyou are!”“You’vebeen verypatient!”5Survey“Thatwasquick!”“Oh, Ididn’tknowthat!”5 CallQualityQA CallReview“Thanksformakingmy day!”“Can I callback and getyouspecifically?”De-escalatedcustomer4/4 ExpertCoachCallReview“I’m soglad Icalled!”Celebratinga MomentthatMatters5Survey“I loveCapitalOne!”“Thankyou forbeingthere.”Retainingacustomer#BENE5SurveyAsked 3+DiscoveryQuestionsAssistingwith Self-Service“Well thatwaseasy!”“You’vebeen agreathelp!”Proactivesuggestion/questionProactivesuggestion/questionFound anout-of-the-boxsolutionAsked 3+DiscoveryQuestions“Capital Onealways hasgreatservice”#HPXCD3/3 FastCoachCallReviewCustomeropens anewaccount#HPXCDGot thecustomerto laugh“Youeased mymind.”10/10CoachCallReview3/3FriendlyCoach CallReviewBuilt aConnectionBuilt aConnection#BENE4 CallQualityQA CallReview“I’d like to tellyourmanagerhow greatyou are!”“You’vebeen verypatient!”5Survey“Thatwasquick!”“Oh, Ididn’tknowthat!”5 CallQualityQA CallReview“Thanksformakingmy day!”“Can I callback and getyouspecifically?”De-escalatedcustomer4/4 ExpertCoachCallReview“I’m soglad Icalled!”Celebratinga MomentthatMatters5Survey“I loveCapitalOne!”“Thankyou forbeingthere.”Retainingacustomer#BENE5SurveyAsked 3+DiscoveryQuestionsAssistingwith Self-Service“Well thatwaseasy!”“You’vebeen agreathelp!”Proactivesuggestion/questionProactivesuggestion/question

HPX NPS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Found an out-of-the-box solution
  2. Asked 3+ Discovery Questions
  3. “Capital One always has great service”
  4. #HPXCD
  5. 3/3 Fast Coach Call Review
  6. Customer opens a new account
  7. #HPXCD
  8. Got the customer to laugh
  9. “You eased my mind.”
  10. 10/10 Coach Call Review
  11. 3/3 Friendly Coach Call Review
  12. Built a Connection
  13. Built a Connection
  14. #BENE
  15. 4 Call Quality QA Call Review
  16. “I’d like to tell your manager how great you are!”
  17. “You’ve been very patient!”
  18. 5 Survey
  19. “That was quick!”
  20. “Oh, I didn’t know that!”
  21. 5 Call Quality QA Call Review
  22. “Thanks for making my day!”
  23. “Can I call back and get you specifically?”
  24. De-escalated customer
  25. 4/4 Expert Coach Call Review
  26. “I’m so glad I called!”
  27. Celebrating a Moment that Matters
  28. 5 Survey
  29. “I love Capital One!”
  30. “Thank you for being there.”
  31. Retaining a customer
  32. #BENE
  33. 5 Survey
  34. Asked 3+ Discovery Questions
  35. Assisting with Self-Service
  36. “Well that was easy!”
  37. “You’ve been a great help!”
  38. Proactive suggestion/question
  39. Proactive suggestion/question