(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
#BENE
3/3 Friendly Coach Call Review
“I love Capital One!”
Retaining a customer
5 Call Quality QA Call Review
Built a Connection
3/3 Fast Coach Call Review
#BENE
4/4 Expert Coach Call Review
Asked 3+ Discovery Questions
“Thanks for making my day!”
Asked 3+ Discovery Questions
Built a Connection
“Can I call back and get you specifically?”
4 Call Quality QA Call Review
10/10 Coach Call Review
Got the customer to laugh
Celebrating a Moment that Matters
“Well that was easy!”
#HPXCD
“I’m so glad I called!”
Assisting with Self-Service
Customer opens a new account
5 Survey
Found an out-of-the-box solution
Proactive suggestion/question
“You’ve been very patient!”
“Oh, I didn’t know that!”
#HPXCD
5 Survey
De-escalated customer
“Capital One always has great service”
Proactive suggestion/question
“Thank you for being there.”
“I’d like to tell your manager how great you are!”
