“I’d like to tellyourmanagerhow greatyou are!”“I loveCapitalOne!”#BENE10/10CoachCallReview4/4 ExpertCoachCallReview“Oh, Ididn’tknowthat!”“Thanksformakingmy day!”Proactivesuggestion/question5SurveyCelebratinga MomentthatMattersCustomeropens anewaccount“Thatwasquick!”#HPXCD“Well thatwaseasy!”De-escalatedcustomer3/3FriendlyCoach CallReviewAsked 3+DiscoveryQuestions#HPXCD“Can I callback and getyouspecifically?”Got thecustomerto laughProactivesuggestion/question5 CallQualityQA CallReview“Capital Onealways hasgreatservice”4 CallQualityQA CallReview“Thankyou forbeingthere.”3/3 FastCoachCallReviewBuilt aConnectionFound anout-of-the-boxsolution5SurveyAsked 3+DiscoveryQuestions“You’vebeen agreathelp!”#BENEBuilt aConnectionAssistingwith Self-Service“I’m soglad Icalled!”“Youeased mymind.”“You’vebeen verypatient!”Retainingacustomer5Survey“I’d like to tellyourmanagerhow greatyou are!”“I loveCapitalOne!”#BENE10/10CoachCallReview4/4 ExpertCoachCallReview“Oh, Ididn’tknowthat!”“Thanksformakingmy day!”Proactivesuggestion/question5SurveyCelebratinga MomentthatMattersCustomeropens anewaccount“Thatwasquick!”#HPXCD“Well thatwaseasy!”De-escalatedcustomer3/3FriendlyCoach CallReviewAsked 3+DiscoveryQuestions#HPXCD“Can I callback and getyouspecifically?”Got thecustomerto laughProactivesuggestion/question5 CallQualityQA CallReview“Capital Onealways hasgreatservice”4 CallQualityQA CallReview“Thankyou forbeingthere.”3/3 FastCoachCallReviewBuilt aConnectionFound anout-of-the-boxsolution5SurveyAsked 3+DiscoveryQuestions“You’vebeen agreathelp!”#BENEBuilt aConnectionAssistingwith Self-Service“I’m soglad Icalled!”“Youeased mymind.”“You’vebeen verypatient!”Retainingacustomer5Survey

HPX NPS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “I’d like to tell your manager how great you are!”
  2. “I love Capital One!”
  3. #BENE
  4. 10/10 Coach Call Review
  5. 4/4 Expert Coach Call Review
  6. “Oh, I didn’t know that!”
  7. “Thanks for making my day!”
  8. Proactive suggestion/question
  9. 5 Survey
  10. Celebrating a Moment that Matters
  11. Customer opens a new account
  12. “That was quick!”
  13. #HPXCD
  14. “Well that was easy!”
  15. De-escalated customer
  16. 3/3 Friendly Coach Call Review
  17. Asked 3+ Discovery Questions
  18. #HPXCD
  19. “Can I call back and get you specifically?”
  20. Got the customer to laugh
  21. Proactive suggestion/question
  22. 5 Call Quality QA Call Review
  23. “Capital One always has great service”
  24. 4 Call Quality QA Call Review
  25. “Thank you for being there.”
  26. 3/3 Fast Coach Call Review
  27. Built a Connection
  28. Found an out-of-the-box solution
  29. 5 Survey
  30. Asked 3+ Discovery Questions
  31. “You’ve been a great help!”
  32. #BENE
  33. Built a Connection
  34. Assisting with Self-Service
  35. “I’m so glad I called!”
  36. “You eased my mind.”
  37. “You’ve been very patient!”
  38. Retaining a customer
  39. 5 Survey