“Thatwasquick!”5 CallQualityQA CallReview3/3 FastCoachCallReview#HPXCDBuilt aConnection“Capital Onealways hasgreatservice”Got thecustomerto laughProactivesuggestion/questionAsked 3+DiscoveryQuestions5SurveyAssistingwith Self-ServiceProactivesuggestion/question3/3FriendlyCoach CallReview4 CallQualityQA CallReview5SurveyRetainingacustomer“I’d like to tellyourmanagerhow greatyou are!”Found anout-of-the-boxsolution#HPXCD5Survey“You’vebeen verypatient!”“Well thatwaseasy!”“I loveCapitalOne!”10/10CoachCallReviewCelebratinga MomentthatMatters“I’m soglad Icalled!”Customeropens anewaccount“Can I callback and getyouspecifically?”“Thanksformakingmy day!”“You’vebeen agreathelp!”#BENE“Youeased mymind.”De-escalatedcustomerAsked 3+DiscoveryQuestions4/4 ExpertCoachCallReview“Thankyou forbeingthere.”Built aConnection“Oh, Ididn’tknowthat!”#BENE“Thatwasquick!”5 CallQualityQA CallReview3/3 FastCoachCallReview#HPXCDBuilt aConnection“Capital Onealways hasgreatservice”Got thecustomerto laughProactivesuggestion/questionAsked 3+DiscoveryQuestions5SurveyAssistingwith Self-ServiceProactivesuggestion/question3/3FriendlyCoach CallReview4 CallQualityQA CallReview5SurveyRetainingacustomer“I’d like to tellyourmanagerhow greatyou are!”Found anout-of-the-boxsolution#HPXCD5Survey“You’vebeen verypatient!”“Well thatwaseasy!”“I loveCapitalOne!”10/10CoachCallReviewCelebratinga MomentthatMatters“I’m soglad Icalled!”Customeropens anewaccount“Can I callback and getyouspecifically?”“Thanksformakingmy day!”“You’vebeen agreathelp!”#BENE“Youeased mymind.”De-escalatedcustomerAsked 3+DiscoveryQuestions4/4 ExpertCoachCallReview“Thankyou forbeingthere.”Built aConnection“Oh, Ididn’tknowthat!”#BENE

HPX NPS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “That was quick!”
  2. 5 Call Quality QA Call Review
  3. 3/3 Fast Coach Call Review
  4. #HPXCD
  5. Built a Connection
  6. “Capital One always has great service”
  7. Got the customer to laugh
  8. Proactive suggestion/question
  9. Asked 3+ Discovery Questions
  10. 5 Survey
  11. Assisting with Self-Service
  12. Proactive suggestion/question
  13. 3/3 Friendly Coach Call Review
  14. 4 Call Quality QA Call Review
  15. 5 Survey
  16. Retaining a customer
  17. “I’d like to tell your manager how great you are!”
  18. Found an out-of-the-box solution
  19. #HPXCD
  20. 5 Survey
  21. “You’ve been very patient!”
  22. “Well that was easy!”
  23. “I love Capital One!”
  24. 10/10 Coach Call Review
  25. Celebrating a Moment that Matters
  26. “I’m so glad I called!”
  27. Customer opens a new account
  28. “Can I call back and get you specifically?”
  29. “Thanks for making my day!”
  30. “You’ve been a great help!”
  31. #BENE
  32. “You eased my mind.”
  33. De-escalated customer
  34. Asked 3+ Discovery Questions
  35. 4/4 Expert Coach Call Review
  36. “Thank you for being there.”
  37. Built a Connection
  38. “Oh, I didn’t know that!”
  39. #BENE