3/3FriendlyCoach CallReviewBuilt aConnection#HPXCD“Can I callback and getyouspecifically?”“Well thatwaseasy!”“I loveCapitalOne!”5SurveyProactivesuggestion/question“I’d like to tellyourmanagerhow greatyou are!”4 CallQualityQA CallReviewCelebratinga MomentthatMatters#BENEProactivesuggestion/question“You’vebeen verypatient!”Got thecustomerto laughFound anout-of-the-boxsolution#BENE“Capital Onealways hasgreatservice”Built aConnection“Youeased mymind.”4/4 ExpertCoachCallReview“Thanksformakingmy day!”Customeropens anewaccount“Thankyou forbeingthere.”10/10CoachCallReview“Oh, Ididn’tknowthat!”#HPXCD5Survey5SurveyAsked 3+DiscoveryQuestionsDe-escalatedcustomer“Thatwasquick!”Asked 3+DiscoveryQuestionsRetainingacustomerAssistingwith Self-Service“I’m soglad Icalled!”“You’vebeen agreathelp!”5 CallQualityQA CallReview3/3 FastCoachCallReview3/3FriendlyCoach CallReviewBuilt aConnection#HPXCD“Can I callback and getyouspecifically?”“Well thatwaseasy!”“I loveCapitalOne!”5SurveyProactivesuggestion/question“I’d like to tellyourmanagerhow greatyou are!”4 CallQualityQA CallReviewCelebratinga MomentthatMatters#BENEProactivesuggestion/question“You’vebeen verypatient!”Got thecustomerto laughFound anout-of-the-boxsolution#BENE“Capital Onealways hasgreatservice”Built aConnection“Youeased mymind.”4/4 ExpertCoachCallReview“Thanksformakingmy day!”Customeropens anewaccount“Thankyou forbeingthere.”10/10CoachCallReview“Oh, Ididn’tknowthat!”#HPXCD5Survey5SurveyAsked 3+DiscoveryQuestionsDe-escalatedcustomer“Thatwasquick!”Asked 3+DiscoveryQuestionsRetainingacustomerAssistingwith Self-Service“I’m soglad Icalled!”“You’vebeen agreathelp!”5 CallQualityQA CallReview3/3 FastCoachCallReview

HPX NPS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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