Got thecustomerto laugh10/10CoachCallReview“Thanksformakingmy day!”Proactivesuggestion/question“You’vebeen verypatient!”5Survey“You’vebeen agreathelp!”4/4 ExpertCoachCallReview3/3 FastCoachCallReview#HPXCDFound anout-of-the-boxsolution5Survey“Capital Onealways hasgreatservice”De-escalatedcustomer#HPXCDRetainingacustomer3/3FriendlyCoach CallReview“I’m soglad Icalled!”Celebratinga MomentthatMatters#BENE“Thankyou forbeingthere.”“I’d like to tellyourmanagerhow greatyou are!”“Can I callback and getyouspecifically?”“Thatwasquick!”Built aConnectionAsked 3+DiscoveryQuestionsCustomeropens anewaccount“Oh, Ididn’tknowthat!”Built aConnection“I loveCapitalOne!”#BENE5 CallQualityQA CallReview“Well thatwaseasy!”Proactivesuggestion/question5Survey“Youeased mymind.”Asked 3+DiscoveryQuestionsAssistingwith Self-Service4 CallQualityQA CallReviewGot thecustomerto laugh10/10CoachCallReview“Thanksformakingmy day!”Proactivesuggestion/question“You’vebeen verypatient!”5Survey“You’vebeen agreathelp!”4/4 ExpertCoachCallReview3/3 FastCoachCallReview#HPXCDFound anout-of-the-boxsolution5Survey“Capital Onealways hasgreatservice”De-escalatedcustomer#HPXCDRetainingacustomer3/3FriendlyCoach CallReview“I’m soglad Icalled!”Celebratinga MomentthatMatters#BENE“Thankyou forbeingthere.”“I’d like to tellyourmanagerhow greatyou are!”“Can I callback and getyouspecifically?”“Thatwasquick!”Built aConnectionAsked 3+DiscoveryQuestionsCustomeropens anewaccount“Oh, Ididn’tknowthat!”Built aConnection“I loveCapitalOne!”#BENE5 CallQualityQA CallReview“Well thatwaseasy!”Proactivesuggestion/question5Survey“Youeased mymind.”Asked 3+DiscoveryQuestionsAssistingwith Self-Service4 CallQualityQA CallReview

HPX NPS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Got the customer to laugh
  2. 10/10 Coach Call Review
  3. “Thanks for making my day!”
  4. Proactive suggestion/question
  5. “You’ve been very patient!”
  6. 5 Survey
  7. “You’ve been a great help!”
  8. 4/4 Expert Coach Call Review
  9. 3/3 Fast Coach Call Review
  10. #HPXCD
  11. Found an out-of-the-box solution
  12. 5 Survey
  13. “Capital One always has great service”
  14. De-escalated customer
  15. #HPXCD
  16. Retaining a customer
  17. 3/3 Friendly Coach Call Review
  18. “I’m so glad I called!”
  19. Celebrating a Moment that Matters
  20. #BENE
  21. “Thank you for being there.”
  22. “I’d like to tell your manager how great you are!”
  23. “Can I call back and get you specifically?”
  24. “That was quick!”
  25. Built a Connection
  26. Asked 3+ Discovery Questions
  27. Customer opens a new account
  28. “Oh, I didn’t know that!”
  29. Built a Connection
  30. “I love Capital One!”
  31. #BENE
  32. 5 Call Quality QA Call Review
  33. “Well that was easy!”
  34. Proactive suggestion/question
  35. 5 Survey
  36. “You eased my mind.”
  37. Asked 3+ Discovery Questions
  38. Assisting with Self-Service
  39. 4 Call Quality QA Call Review