“Capital Onealways hasgreatservice”3/3 FastCoachCallReviewBuilt aConnectionProactivesuggestion/question“You’vebeen verypatient!”“I’m soglad Icalled!”“Thanksformakingmy day!”“Can I callback and getyouspecifically?”4 CallQualityQA CallReview“I loveCapitalOne!”“Thankyou forbeingthere.”“Well thatwaseasy!”#HPXCD#HPXCDAsked 3+DiscoveryQuestionsAssistingwith Self-ServiceRetainingacustomerFound anout-of-the-boxsolution“Thatwasquick!”3/3FriendlyCoach CallReviewGot thecustomerto laugh10/10CoachCallReview#BENE5Survey“You’vebeen agreathelp!”“Youeased mymind.”5Survey4/4 ExpertCoachCallReview5 CallQualityQA CallReviewProactivesuggestion/questionCustomeropens anewaccount“Oh, Ididn’tknowthat!”Celebratinga MomentthatMatters#BENEAsked 3+DiscoveryQuestionsBuilt aConnectionDe-escalatedcustomer5Survey“I’d like to tellyourmanagerhow greatyou are!”“Capital Onealways hasgreatservice”3/3 FastCoachCallReviewBuilt aConnectionProactivesuggestion/question“You’vebeen verypatient!”“I’m soglad Icalled!”“Thanksformakingmy day!”“Can I callback and getyouspecifically?”4 CallQualityQA CallReview“I loveCapitalOne!”“Thankyou forbeingthere.”“Well thatwaseasy!”#HPXCD#HPXCDAsked 3+DiscoveryQuestionsAssistingwith Self-ServiceRetainingacustomerFound anout-of-the-boxsolution“Thatwasquick!”3/3FriendlyCoach CallReviewGot thecustomerto laugh10/10CoachCallReview#BENE5Survey“You’vebeen agreathelp!”“Youeased mymind.”5Survey4/4 ExpertCoachCallReview5 CallQualityQA CallReviewProactivesuggestion/questionCustomeropens anewaccount“Oh, Ididn’tknowthat!”Celebratinga MomentthatMatters#BENEAsked 3+DiscoveryQuestionsBuilt aConnectionDe-escalatedcustomer5Survey“I’d like to tellyourmanagerhow greatyou are!”

HPX NPS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “Capital One always has great service”
  2. 3/3 Fast Coach Call Review
  3. Built a Connection
  4. Proactive suggestion/question
  5. “You’ve been very patient!”
  6. “I’m so glad I called!”
  7. “Thanks for making my day!”
  8. “Can I call back and get you specifically?”
  9. 4 Call Quality QA Call Review
  10. “I love Capital One!”
  11. “Thank you for being there.”
  12. “Well that was easy!”
  13. #HPXCD
  14. #HPXCD
  15. Asked 3+ Discovery Questions
  16. Assisting with Self-Service
  17. Retaining a customer
  18. Found an out-of-the-box solution
  19. “That was quick!”
  20. 3/3 Friendly Coach Call Review
  21. Got the customer to laugh
  22. 10/10 Coach Call Review
  23. #BENE
  24. 5 Survey
  25. “You’ve been a great help!”
  26. “You eased my mind.”
  27. 5 Survey
  28. 4/4 Expert Coach Call Review
  29. 5 Call Quality QA Call Review
  30. Proactive suggestion/question
  31. Customer opens a new account
  32. “Oh, I didn’t know that!”
  33. Celebrating a Moment that Matters
  34. #BENE
  35. Asked 3+ Discovery Questions
  36. Built a Connection
  37. De-escalated customer
  38. 5 Survey
  39. “I’d like to tell your manager how great you are!”