“Thatwasquick!”Customeropens anewaccount“Thanksformakingmy day!”Got thecustomerto laugh“Thankyou forbeingthere.”5 CallQualityQA CallReviewDe-escalatedcustomer“Well thatwaseasy!”“You’vebeen verypatient!”3/3 FastCoachCallReview5Survey3/3FriendlyCoach CallReviewAsked 3+DiscoveryQuestionsProactivesuggestion/question4/4 ExpertCoachCallReview“I loveCapitalOne!”Built aConnection#BENE“You’vebeen agreathelp!”“I’m soglad Icalled!”“I’d like to tellyourmanagerhow greatyou are!”4 CallQualityQA CallReview“Capital Onealways hasgreatservice”“Youeased mymind.”Assistingwith Self-Service#HPXCD#HPXCDRetainingacustomer#BENE5Survey10/10CoachCallReviewFound anout-of-the-boxsolutionCelebratinga MomentthatMattersBuilt aConnection“Oh, Ididn’tknowthat!”Proactivesuggestion/question“Can I callback and getyouspecifically?”5SurveyAsked 3+DiscoveryQuestions“Thatwasquick!”Customeropens anewaccount“Thanksformakingmy day!”Got thecustomerto laugh“Thankyou forbeingthere.”5 CallQualityQA CallReviewDe-escalatedcustomer“Well thatwaseasy!”“You’vebeen verypatient!”3/3 FastCoachCallReview5Survey3/3FriendlyCoach CallReviewAsked 3+DiscoveryQuestionsProactivesuggestion/question4/4 ExpertCoachCallReview“I loveCapitalOne!”Built aConnection#BENE“You’vebeen agreathelp!”“I’m soglad Icalled!”“I’d like to tellyourmanagerhow greatyou are!”4 CallQualityQA CallReview“Capital Onealways hasgreatservice”“Youeased mymind.”Assistingwith Self-Service#HPXCD#HPXCDRetainingacustomer#BENE5Survey10/10CoachCallReviewFound anout-of-the-boxsolutionCelebratinga MomentthatMattersBuilt aConnection“Oh, Ididn’tknowthat!”Proactivesuggestion/question“Can I callback and getyouspecifically?”5SurveyAsked 3+DiscoveryQuestions

HPX NPS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “That was quick!”
  2. Customer opens a new account
  3. “Thanks for making my day!”
  4. Got the customer to laugh
  5. “Thank you for being there.”
  6. 5 Call Quality QA Call Review
  7. De-escalated customer
  8. “Well that was easy!”
  9. “You’ve been very patient!”
  10. 3/3 Fast Coach Call Review
  11. 5 Survey
  12. 3/3 Friendly Coach Call Review
  13. Asked 3+ Discovery Questions
  14. Proactive suggestion/question
  15. 4/4 Expert Coach Call Review
  16. “I love Capital One!”
  17. Built a Connection
  18. #BENE
  19. “You’ve been a great help!”
  20. “I’m so glad I called!”
  21. “I’d like to tell your manager how great you are!”
  22. 4 Call Quality QA Call Review
  23. “Capital One always has great service”
  24. “You eased my mind.”
  25. Assisting with Self-Service
  26. #HPXCD
  27. #HPXCD
  28. Retaining a customer
  29. #BENE
  30. 5 Survey
  31. 10/10 Coach Call Review
  32. Found an out-of-the-box solution
  33. Celebrating a Moment that Matters
  34. Built a Connection
  35. “Oh, I didn’t know that!”
  36. Proactive suggestion/question
  37. “Can I call back and get you specifically?”
  38. 5 Survey
  39. Asked 3+ Discovery Questions