Got thecustomerto laughProactivesuggestion/questionAssistingwith Self-ServiceBuilt aConnectionAsked 3+DiscoveryQuestionsRetainingacustomer#BENE“Capital Onealways hasgreatservice”“I loveCapitalOne!”Customeropens anewaccount4/4 ExpertCoachCallReview“Thankyou forbeingthere.”“Thanksformakingmy day!”“You’vebeen verypatient!”Proactivesuggestion/questionDe-escalatedcustomer5 CallQualityQA CallReview10/10CoachCallReview“You’vebeen agreathelp!”“I’d like to tellyourmanagerhow greatyou are!”#BENE3/3FriendlyCoach CallReviewFound anout-of-the-boxsolution“Well thatwaseasy!”#HPXCD3/3 FastCoachCallReview5SurveyAsked 3+DiscoveryQuestionsBuilt aConnection“Thatwasquick!”4 CallQualityQA CallReview5Survey#HPXCD5Survey“Youeased mymind.”“I’m soglad Icalled!”Celebratinga MomentthatMatters“Oh, Ididn’tknowthat!”“Can I callback and getyouspecifically?”Got thecustomerto laughProactivesuggestion/questionAssistingwith Self-ServiceBuilt aConnectionAsked 3+DiscoveryQuestionsRetainingacustomer#BENE“Capital Onealways hasgreatservice”“I loveCapitalOne!”Customeropens anewaccount4/4 ExpertCoachCallReview“Thankyou forbeingthere.”“Thanksformakingmy day!”“You’vebeen verypatient!”Proactivesuggestion/questionDe-escalatedcustomer5 CallQualityQA CallReview10/10CoachCallReview“You’vebeen agreathelp!”“I’d like to tellyourmanagerhow greatyou are!”#BENE3/3FriendlyCoach CallReviewFound anout-of-the-boxsolution“Well thatwaseasy!”#HPXCD3/3 FastCoachCallReview5SurveyAsked 3+DiscoveryQuestionsBuilt aConnection“Thatwasquick!”4 CallQualityQA CallReview5Survey#HPXCD5Survey“Youeased mymind.”“I’m soglad Icalled!”Celebratinga MomentthatMatters“Oh, Ididn’tknowthat!”“Can I callback and getyouspecifically?”

HPX NPS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Got the customer to laugh
  2. Proactive suggestion/question
  3. Assisting with Self-Service
  4. Built a Connection
  5. Asked 3+ Discovery Questions
  6. Retaining a customer
  7. #BENE
  8. “Capital One always has great service”
  9. “I love Capital One!”
  10. Customer opens a new account
  11. 4/4 Expert Coach Call Review
  12. “Thank you for being there.”
  13. “Thanks for making my day!”
  14. “You’ve been very patient!”
  15. Proactive suggestion/question
  16. De-escalated customer
  17. 5 Call Quality QA Call Review
  18. 10/10 Coach Call Review
  19. “You’ve been a great help!”
  20. “I’d like to tell your manager how great you are!”
  21. #BENE
  22. 3/3 Friendly Coach Call Review
  23. Found an out-of-the-box solution
  24. “Well that was easy!”
  25. #HPXCD
  26. 3/3 Fast Coach Call Review
  27. 5 Survey
  28. Asked 3+ Discovery Questions
  29. Built a Connection
  30. “That was quick!”
  31. 4 Call Quality QA Call Review
  32. 5 Survey
  33. #HPXCD
  34. 5 Survey
  35. “You eased my mind.”
  36. “I’m so glad I called!”
  37. Celebrating a Moment that Matters
  38. “Oh, I didn’t know that!”
  39. “Can I call back and get you specifically?”