Assistingwith Self-Service“Capital Onealways hasgreatservice”“Oh, Ididn’tknowthat!”5Survey5SurveyAsked 3+DiscoveryQuestions3/3 FastCoachCallReview#BENE“I loveCapitalOne!”De-escalatedcustomer“Thankyou forbeingthere.”4 CallQualityQA CallReview#HPXCD#HPXCD4/4 ExpertCoachCallReviewBuilt aConnectionRetainingacustomer“Thatwasquick!”5 CallQualityQA CallReviewGot thecustomerto laugh“You’vebeen agreathelp!”Proactivesuggestion/question3/3FriendlyCoach CallReviewProactivesuggestion/question“Can I callback and getyouspecifically?”“Thanksformakingmy day!”“I’m soglad Icalled!”10/10CoachCallReviewAsked 3+DiscoveryQuestionsBuilt aConnection5Survey“Well thatwaseasy!”#BENECustomeropens anewaccount“Youeased mymind.”Found anout-of-the-boxsolutionCelebratinga MomentthatMatters“You’vebeen verypatient!”“I’d like to tellyourmanagerhow greatyou are!”Assistingwith Self-Service“Capital Onealways hasgreatservice”“Oh, Ididn’tknowthat!”5Survey5SurveyAsked 3+DiscoveryQuestions3/3 FastCoachCallReview#BENE“I loveCapitalOne!”De-escalatedcustomer“Thankyou forbeingthere.”4 CallQualityQA CallReview#HPXCD#HPXCD4/4 ExpertCoachCallReviewBuilt aConnectionRetainingacustomer“Thatwasquick!”5 CallQualityQA CallReviewGot thecustomerto laugh“You’vebeen agreathelp!”Proactivesuggestion/question3/3FriendlyCoach CallReviewProactivesuggestion/question“Can I callback and getyouspecifically?”“Thanksformakingmy day!”“I’m soglad Icalled!”10/10CoachCallReviewAsked 3+DiscoveryQuestionsBuilt aConnection5Survey“Well thatwaseasy!”#BENECustomeropens anewaccount“Youeased mymind.”Found anout-of-the-boxsolutionCelebratinga MomentthatMatters“You’vebeen verypatient!”“I’d like to tellyourmanagerhow greatyou are!”

HPX NPS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Assisting with Self-Service
  2. “Capital One always has great service”
  3. “Oh, I didn’t know that!”
  4. 5 Survey
  5. 5 Survey
  6. Asked 3+ Discovery Questions
  7. 3/3 Fast Coach Call Review
  8. #BENE
  9. “I love Capital One!”
  10. De-escalated customer
  11. “Thank you for being there.”
  12. 4 Call Quality QA Call Review
  13. #HPXCD
  14. #HPXCD
  15. 4/4 Expert Coach Call Review
  16. Built a Connection
  17. Retaining a customer
  18. “That was quick!”
  19. 5 Call Quality QA Call Review
  20. Got the customer to laugh
  21. “You’ve been a great help!”
  22. Proactive suggestion/question
  23. 3/3 Friendly Coach Call Review
  24. Proactive suggestion/question
  25. “Can I call back and get you specifically?”
  26. “Thanks for making my day!”
  27. “I’m so glad I called!”
  28. 10/10 Coach Call Review
  29. Asked 3+ Discovery Questions
  30. Built a Connection
  31. 5 Survey
  32. “Well that was easy!”
  33. #BENE
  34. Customer opens a new account
  35. “You eased my mind.”
  36. Found an out-of-the-box solution
  37. Celebrating a Moment that Matters
  38. “You’ve been very patient!”
  39. “I’d like to tell your manager how great you are!”