“I’d like to tellyourmanagerhow greatyou are!”Built aConnection“I loveCapitalOne!”#HPXCDRetainingacustomer“Youeased mymind.”5SurveyCelebratinga MomentthatMatters#HPXCD3/3FriendlyCoach CallReviewDe-escalatedcustomerCustomeropens anewaccount5 CallQualityQA CallReview“You’vebeen agreathelp!”Asked 3+DiscoveryQuestions3/3 FastCoachCallReviewGot thecustomerto laugh“Thatwasquick!”“Thankyou forbeingthere.”5Survey“Thanksformakingmy day!”Assistingwith Self-Service“I’m soglad Icalled!”4/4 ExpertCoachCallReview“You’vebeen verypatient!”Asked 3+DiscoveryQuestions#BENEProactivesuggestion/question“Capital Onealways hasgreatservice”4 CallQualityQA CallReview5Survey#BENE“Oh, Ididn’tknowthat!”“Well thatwaseasy!”Found anout-of-the-boxsolutionBuilt aConnection“Can I callback and getyouspecifically?”10/10CoachCallReviewProactivesuggestion/question“I’d like to tellyourmanagerhow greatyou are!”Built aConnection“I loveCapitalOne!”#HPXCDRetainingacustomer“Youeased mymind.”5SurveyCelebratinga MomentthatMatters#HPXCD3/3FriendlyCoach CallReviewDe-escalatedcustomerCustomeropens anewaccount5 CallQualityQA CallReview“You’vebeen agreathelp!”Asked 3+DiscoveryQuestions3/3 FastCoachCallReviewGot thecustomerto laugh“Thatwasquick!”“Thankyou forbeingthere.”5Survey“Thanksformakingmy day!”Assistingwith Self-Service“I’m soglad Icalled!”4/4 ExpertCoachCallReview“You’vebeen verypatient!”Asked 3+DiscoveryQuestions#BENEProactivesuggestion/question“Capital Onealways hasgreatservice”4 CallQualityQA CallReview5Survey#BENE“Oh, Ididn’tknowthat!”“Well thatwaseasy!”Found anout-of-the-boxsolutionBuilt aConnection“Can I callback and getyouspecifically?”10/10CoachCallReviewProactivesuggestion/question

HPX NPS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
  1. “I’d like to tell your manager how great you are!”
  2. Built a Connection
  3. “I love Capital One!”
  4. #HPXCD
  5. Retaining a customer
  6. “You eased my mind.”
  7. 5 Survey
  8. Celebrating a Moment that Matters
  9. #HPXCD
  10. 3/3 Friendly Coach Call Review
  11. De-escalated customer
  12. Customer opens a new account
  13. 5 Call Quality QA Call Review
  14. “You’ve been a great help!”
  15. Asked 3+ Discovery Questions
  16. 3/3 Fast Coach Call Review
  17. Got the customer to laugh
  18. “That was quick!”
  19. “Thank you for being there.”
  20. 5 Survey
  21. “Thanks for making my day!”
  22. Assisting with Self-Service
  23. “I’m so glad I called!”
  24. 4/4 Expert Coach Call Review
  25. “You’ve been very patient!”
  26. Asked 3+ Discovery Questions
  27. #BENE
  28. Proactive suggestion/question
  29. “Capital One always has great service”
  30. 4 Call Quality QA Call Review
  31. 5 Survey
  32. #BENE
  33. “Oh, I didn’t know that!”
  34. “Well that was easy!”
  35. Found an out-of-the-box solution
  36. Built a Connection
  37. “Can I call back and get you specifically?”
  38. 10/10 Coach Call Review
  39. Proactive suggestion/question