De-escalatedcustomer3/3 FastCoachCallReview3/3FriendlyCoach CallReviewBuilt aConnection“Thatwasquick!”“I’d like to tellyourmanagerhow greatyou are!”5 CallQualityQA CallReviewCustomeropens anewaccount#BENE#HPXCD“I’m soglad Icalled!”“Can I callback and getyouspecifically?”#HPXCDFound anout-of-the-boxsolution“I loveCapitalOne!”RetainingacustomerProactivesuggestion/questionProactivesuggestion/question10/10CoachCallReview5SurveyBuilt aConnection#BENE4 CallQualityQA CallReviewAsked 3+DiscoveryQuestions5Survey“Well thatwaseasy!”Got thecustomerto laugh“Capital Onealways hasgreatservice”Celebratinga MomentthatMatters“You’vebeen verypatient!”4/4 ExpertCoachCallReviewAssistingwith Self-Service5SurveyAsked 3+DiscoveryQuestions“Thanksformakingmy day!”“Youeased mymind.”“Oh, Ididn’tknowthat!”“You’vebeen agreathelp!”“Thankyou forbeingthere.”De-escalatedcustomer3/3 FastCoachCallReview3/3FriendlyCoach CallReviewBuilt aConnection“Thatwasquick!”“I’d like to tellyourmanagerhow greatyou are!”5 CallQualityQA CallReviewCustomeropens anewaccount#BENE#HPXCD“I’m soglad Icalled!”“Can I callback and getyouspecifically?”#HPXCDFound anout-of-the-boxsolution“I loveCapitalOne!”RetainingacustomerProactivesuggestion/questionProactivesuggestion/question10/10CoachCallReview5SurveyBuilt aConnection#BENE4 CallQualityQA CallReviewAsked 3+DiscoveryQuestions5Survey“Well thatwaseasy!”Got thecustomerto laugh“Capital Onealways hasgreatservice”Celebratinga MomentthatMatters“You’vebeen verypatient!”4/4 ExpertCoachCallReviewAssistingwith Self-Service5SurveyAsked 3+DiscoveryQuestions“Thanksformakingmy day!”“Youeased mymind.”“Oh, Ididn’tknowthat!”“You’vebeen agreathelp!”“Thankyou forbeingthere.”

HPX NPS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. De-escalated customer
  2. 3/3 Fast Coach Call Review
  3. 3/3 Friendly Coach Call Review
  4. Built a Connection
  5. “That was quick!”
  6. “I’d like to tell your manager how great you are!”
  7. 5 Call Quality QA Call Review
  8. Customer opens a new account
  9. #BENE
  10. #HPXCD
  11. “I’m so glad I called!”
  12. “Can I call back and get you specifically?”
  13. #HPXCD
  14. Found an out-of-the-box solution
  15. “I love Capital One!”
  16. Retaining a customer
  17. Proactive suggestion/question
  18. Proactive suggestion/question
  19. 10/10 Coach Call Review
  20. 5 Survey
  21. Built a Connection
  22. #BENE
  23. 4 Call Quality QA Call Review
  24. Asked 3+ Discovery Questions
  25. 5 Survey
  26. “Well that was easy!”
  27. Got the customer to laugh
  28. “Capital One always has great service”
  29. Celebrating a Moment that Matters
  30. “You’ve been very patient!”
  31. 4/4 Expert Coach Call Review
  32. Assisting with Self-Service
  33. 5 Survey
  34. Asked 3+ Discovery Questions
  35. “Thanks for making my day!”
  36. “You eased my mind.”
  37. “Oh, I didn’t know that!”
  38. “You’ve been a great help!”
  39. “Thank you for being there.”