“I’m soglad Icalled!”“You’vebeen agreathelp!”Got thecustomerto laugh“Capital Onealways hasgreatservice”“You’vebeen verypatient!”RetainingacustomerDe-escalatedcustomer“I’d like to tellyourmanagerhow greatyou are!”Customeropens anewaccount“Thatwasquick!”3/3 FastCoachCallReviewAssistingwith Self-ServiceFound anout-of-the-boxsolutionBuilt aConnectionCelebratinga MomentthatMattersAsked 3+DiscoveryQuestions“Well thatwaseasy!”Proactivesuggestion/question4/4 ExpertCoachCallReview5Survey4 CallQualityQA CallReview#BENE“Oh, Ididn’tknowthat!”“Thankyou forbeingthere.”5SurveyProactivesuggestion/questionBuilt aConnectionAsked 3+DiscoveryQuestions“Youeased mymind.”#HPXCD“I loveCapitalOne!”5Survey“Thanksformakingmy day!”10/10CoachCallReview5 CallQualityQA CallReview#BENE“Can I callback and getyouspecifically?”#HPXCD3/3FriendlyCoach CallReview“I’m soglad Icalled!”“You’vebeen agreathelp!”Got thecustomerto laugh“Capital Onealways hasgreatservice”“You’vebeen verypatient!”RetainingacustomerDe-escalatedcustomer“I’d like to tellyourmanagerhow greatyou are!”Customeropens anewaccount“Thatwasquick!”3/3 FastCoachCallReviewAssistingwith Self-ServiceFound anout-of-the-boxsolutionBuilt aConnectionCelebratinga MomentthatMattersAsked 3+DiscoveryQuestions“Well thatwaseasy!”Proactivesuggestion/question4/4 ExpertCoachCallReview5Survey4 CallQualityQA CallReview#BENE“Oh, Ididn’tknowthat!”“Thankyou forbeingthere.”5SurveyProactivesuggestion/questionBuilt aConnectionAsked 3+DiscoveryQuestions“Youeased mymind.”#HPXCD“I loveCapitalOne!”5Survey“Thanksformakingmy day!”10/10CoachCallReview5 CallQualityQA CallReview#BENE“Can I callback and getyouspecifically?”#HPXCD3/3FriendlyCoach CallReview

HPX NPS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “I’m so glad I called!”
  2. “You’ve been a great help!”
  3. Got the customer to laugh
  4. “Capital One always has great service”
  5. “You’ve been very patient!”
  6. Retaining a customer
  7. De-escalated customer
  8. “I’d like to tell your manager how great you are!”
  9. Customer opens a new account
  10. “That was quick!”
  11. 3/3 Fast Coach Call Review
  12. Assisting with Self-Service
  13. Found an out-of-the-box solution
  14. Built a Connection
  15. Celebrating a Moment that Matters
  16. Asked 3+ Discovery Questions
  17. “Well that was easy!”
  18. Proactive suggestion/question
  19. 4/4 Expert Coach Call Review
  20. 5 Survey
  21. 4 Call Quality QA Call Review
  22. #BENE
  23. “Oh, I didn’t know that!”
  24. “Thank you for being there.”
  25. 5 Survey
  26. Proactive suggestion/question
  27. Built a Connection
  28. Asked 3+ Discovery Questions
  29. “You eased my mind.”
  30. #HPXCD
  31. “I love Capital One!”
  32. 5 Survey
  33. “Thanks for making my day!”
  34. 10/10 Coach Call Review
  35. 5 Call Quality QA Call Review
  36. #BENE
  37. “Can I call back and get you specifically?”
  38. #HPXCD
  39. 3/3 Friendly Coach Call Review