“Thanksformakingmy day!”“Well thatwaseasy!”5Survey“I’d like to tellyourmanagerhow greatyou are!”Proactivesuggestion/question#BENE“You’vebeen verypatient!”“I loveCapitalOne!”Got thecustomerto laugh“Thankyou forbeingthere.”5SurveyCustomeropens anewaccount“Can I callback and getyouspecifically?”“I’m soglad Icalled!”#BENE“Oh, Ididn’tknowthat!”Assistingwith Self-Service10/10CoachCallReviewAsked 3+DiscoveryQuestions5SurveyRetainingacustomer4/4 ExpertCoachCallReviewCelebratinga MomentthatMatters5 CallQualityQA CallReviewBuilt aConnection4 CallQualityQA CallReview“Capital Onealways hasgreatservice”“Youeased mymind.”Found anout-of-the-boxsolution“Thatwasquick!”3/3FriendlyCoach CallReviewProactivesuggestion/questionAsked 3+DiscoveryQuestions#HPXCD3/3 FastCoachCallReviewDe-escalatedcustomer#HPXCDBuilt aConnection“You’vebeen agreathelp!”“Thanksformakingmy day!”“Well thatwaseasy!”5Survey“I’d like to tellyourmanagerhow greatyou are!”Proactivesuggestion/question#BENE“You’vebeen verypatient!”“I loveCapitalOne!”Got thecustomerto laugh“Thankyou forbeingthere.”5SurveyCustomeropens anewaccount“Can I callback and getyouspecifically?”“I’m soglad Icalled!”#BENE“Oh, Ididn’tknowthat!”Assistingwith Self-Service10/10CoachCallReviewAsked 3+DiscoveryQuestions5SurveyRetainingacustomer4/4 ExpertCoachCallReviewCelebratinga MomentthatMatters5 CallQualityQA CallReviewBuilt aConnection4 CallQualityQA CallReview“Capital Onealways hasgreatservice”“Youeased mymind.”Found anout-of-the-boxsolution“Thatwasquick!”3/3FriendlyCoach CallReviewProactivesuggestion/questionAsked 3+DiscoveryQuestions#HPXCD3/3 FastCoachCallReviewDe-escalatedcustomer#HPXCDBuilt aConnection“You’vebeen agreathelp!”

HPX NPS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “Thanks for making my day!”
  2. “Well that was easy!”
  3. 5 Survey
  4. “I’d like to tell your manager how great you are!”
  5. Proactive suggestion/question
  6. #BENE
  7. “You’ve been very patient!”
  8. “I love Capital One!”
  9. Got the customer to laugh
  10. “Thank you for being there.”
  11. 5 Survey
  12. Customer opens a new account
  13. “Can I call back and get you specifically?”
  14. “I’m so glad I called!”
  15. #BENE
  16. “Oh, I didn’t know that!”
  17. Assisting with Self-Service
  18. 10/10 Coach Call Review
  19. Asked 3+ Discovery Questions
  20. 5 Survey
  21. Retaining a customer
  22. 4/4 Expert Coach Call Review
  23. Celebrating a Moment that Matters
  24. 5 Call Quality QA Call Review
  25. Built a Connection
  26. 4 Call Quality QA Call Review
  27. “Capital One always has great service”
  28. “You eased my mind.”
  29. Found an out-of-the-box solution
  30. “That was quick!”
  31. 3/3 Friendly Coach Call Review
  32. Proactive suggestion/question
  33. Asked 3+ Discovery Questions
  34. #HPXCD
  35. 3/3 Fast Coach Call Review
  36. De-escalated customer
  37. #HPXCD
  38. Built a Connection
  39. “You’ve been a great help!”