“I’m soglad Icalled!”5Survey4 CallQualityQA CallReview5Survey“Thanksformakingmy day!”#BENE“Oh, Ididn’tknowthat!”Assistingwith Self-Service“Can I callback and getyouspecifically?”Proactivesuggestion/questionAsked 3+DiscoveryQuestionsProactivesuggestion/questionRetainingacustomer“You’vebeen agreathelp!”Found anout-of-the-boxsolutionBuilt aConnection“You’vebeen verypatient!”“I loveCapitalOne!”5 CallQualityQA CallReview#HPXCD#HPXCDBuilt aConnection“Thatwasquick!”“Thankyou forbeingthere.”“Well thatwaseasy!”5Survey10/10CoachCallReview4/4 ExpertCoachCallReview“Capital Onealways hasgreatservice”#BENEGot thecustomerto laughAsked 3+DiscoveryQuestionsDe-escalatedcustomerCelebratinga MomentthatMattersCustomeropens anewaccount3/3 FastCoachCallReview“I’d like to tellyourmanagerhow greatyou are!”3/3FriendlyCoach CallReview“Youeased mymind.”“I’m soglad Icalled!”5Survey4 CallQualityQA CallReview5Survey“Thanksformakingmy day!”#BENE“Oh, Ididn’tknowthat!”Assistingwith Self-Service“Can I callback and getyouspecifically?”Proactivesuggestion/questionAsked 3+DiscoveryQuestionsProactivesuggestion/questionRetainingacustomer“You’vebeen agreathelp!”Found anout-of-the-boxsolutionBuilt aConnection“You’vebeen verypatient!”“I loveCapitalOne!”5 CallQualityQA CallReview#HPXCD#HPXCDBuilt aConnection“Thatwasquick!”“Thankyou forbeingthere.”“Well thatwaseasy!”5Survey10/10CoachCallReview4/4 ExpertCoachCallReview“Capital Onealways hasgreatservice”#BENEGot thecustomerto laughAsked 3+DiscoveryQuestionsDe-escalatedcustomerCelebratinga MomentthatMattersCustomeropens anewaccount3/3 FastCoachCallReview“I’d like to tellyourmanagerhow greatyou are!”3/3FriendlyCoach CallReview“Youeased mymind.”

HPX NPS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “I’m so glad I called!”
  2. 5 Survey
  3. 4 Call Quality QA Call Review
  4. 5 Survey
  5. “Thanks for making my day!”
  6. #BENE
  7. “Oh, I didn’t know that!”
  8. Assisting with Self-Service
  9. “Can I call back and get you specifically?”
  10. Proactive suggestion/question
  11. Asked 3+ Discovery Questions
  12. Proactive suggestion/question
  13. Retaining a customer
  14. “You’ve been a great help!”
  15. Found an out-of-the-box solution
  16. Built a Connection
  17. “You’ve been very patient!”
  18. “I love Capital One!”
  19. 5 Call Quality QA Call Review
  20. #HPXCD
  21. #HPXCD
  22. Built a Connection
  23. “That was quick!”
  24. “Thank you for being there.”
  25. “Well that was easy!”
  26. 5 Survey
  27. 10/10 Coach Call Review
  28. 4/4 Expert Coach Call Review
  29. “Capital One always has great service”
  30. #BENE
  31. Got the customer to laugh
  32. Asked 3+ Discovery Questions
  33. De-escalated customer
  34. Celebrating a Moment that Matters
  35. Customer opens a new account
  36. 3/3 Fast Coach Call Review
  37. “I’d like to tell your manager how great you are!”
  38. 3/3 Friendly Coach Call Review
  39. “You eased my mind.”