5Survey5 CallQualityQA CallReview“Youeased mymind.”4/4 ExpertCoachCallReviewBuilt aConnection#BENE3/3 FastCoachCallReviewCustomeropens anewaccount“Thatwasquick!”“Oh, Ididn’tknowthat!”“Thankyou forbeingthere.”5Survey“I loveCapitalOne!”#HPXCDGot thecustomerto laugh“I’m soglad Icalled!”4 CallQualityQA CallReview#BENE5Survey#HPXCD“You’vebeen verypatient!”Assistingwith Self-ServiceProactivesuggestion/questionDe-escalatedcustomerAsked 3+DiscoveryQuestionsBuilt aConnectionFound anout-of-the-boxsolution“You’vebeen agreathelp!”10/10CoachCallReview“Thanksformakingmy day!”“Well thatwaseasy!”3/3FriendlyCoach CallReviewAsked 3+DiscoveryQuestions“I’d like to tellyourmanagerhow greatyou are!”RetainingacustomerCelebratinga MomentthatMatters“Can I callback and getyouspecifically?”“Capital Onealways hasgreatservice”Proactivesuggestion/question5Survey5 CallQualityQA CallReview“Youeased mymind.”4/4 ExpertCoachCallReviewBuilt aConnection#BENE3/3 FastCoachCallReviewCustomeropens anewaccount“Thatwasquick!”“Oh, Ididn’tknowthat!”“Thankyou forbeingthere.”5Survey“I loveCapitalOne!”#HPXCDGot thecustomerto laugh“I’m soglad Icalled!”4 CallQualityQA CallReview#BENE5Survey#HPXCD“You’vebeen verypatient!”Assistingwith Self-ServiceProactivesuggestion/questionDe-escalatedcustomerAsked 3+DiscoveryQuestionsBuilt aConnectionFound anout-of-the-boxsolution“You’vebeen agreathelp!”10/10CoachCallReview“Thanksformakingmy day!”“Well thatwaseasy!”3/3FriendlyCoach CallReviewAsked 3+DiscoveryQuestions“I’d like to tellyourmanagerhow greatyou are!”RetainingacustomerCelebratinga MomentthatMatters“Can I callback and getyouspecifically?”“Capital Onealways hasgreatservice”Proactivesuggestion/question

HPX NPS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 5 Survey
  2. 5 Call Quality QA Call Review
  3. “You eased my mind.”
  4. 4/4 Expert Coach Call Review
  5. Built a Connection
  6. #BENE
  7. 3/3 Fast Coach Call Review
  8. Customer opens a new account
  9. “That was quick!”
  10. “Oh, I didn’t know that!”
  11. “Thank you for being there.”
  12. 5 Survey
  13. “I love Capital One!”
  14. #HPXCD
  15. Got the customer to laugh
  16. “I’m so glad I called!”
  17. 4 Call Quality QA Call Review
  18. #BENE
  19. 5 Survey
  20. #HPXCD
  21. “You’ve been very patient!”
  22. Assisting with Self-Service
  23. Proactive suggestion/question
  24. De-escalated customer
  25. Asked 3+ Discovery Questions
  26. Built a Connection
  27. Found an out-of-the-box solution
  28. “You’ve been a great help!”
  29. 10/10 Coach Call Review
  30. “Thanks for making my day!”
  31. “Well that was easy!”
  32. 3/3 Friendly Coach Call Review
  33. Asked 3+ Discovery Questions
  34. “I’d like to tell your manager how great you are!”
  35. Retaining a customer
  36. Celebrating a Moment that Matters
  37. “Can I call back and get you specifically?”
  38. “Capital One always has great service”
  39. Proactive suggestion/question