4/4 ExpertCoachCallReviewRetainingacustomer“You’vebeen agreathelp!”Got thecustomerto laughProactivesuggestion/question“Can I callback and getyouspecifically?”“I loveCapitalOne!”“Youeased mymind.”Celebratinga MomentthatMatters“Well thatwaseasy!”“I’m soglad Icalled!”Asked 3+DiscoveryQuestions#HPXCD3/3FriendlyCoach CallReviewProactivesuggestion/question“Capital Onealways hasgreatservice”5Survey#BENE“You’vebeen verypatient!”5SurveyBuilt aConnection“Oh, Ididn’tknowthat!”Assistingwith Self-ServiceDe-escalatedcustomerBuilt aConnection“Thanksformakingmy day!”Asked 3+DiscoveryQuestions“Thatwasquick!”5 CallQualityQA CallReview#BENECustomeropens anewaccount3/3 FastCoachCallReview5Survey10/10CoachCallReview#HPXCD“Thankyou forbeingthere.”4 CallQualityQA CallReview“I’d like to tellyourmanagerhow greatyou are!”Found anout-of-the-boxsolution4/4 ExpertCoachCallReviewRetainingacustomer“You’vebeen agreathelp!”Got thecustomerto laughProactivesuggestion/question“Can I callback and getyouspecifically?”“I loveCapitalOne!”“Youeased mymind.”Celebratinga MomentthatMatters“Well thatwaseasy!”“I’m soglad Icalled!”Asked 3+DiscoveryQuestions#HPXCD3/3FriendlyCoach CallReviewProactivesuggestion/question“Capital Onealways hasgreatservice”5Survey#BENE“You’vebeen verypatient!”5SurveyBuilt aConnection“Oh, Ididn’tknowthat!”Assistingwith Self-ServiceDe-escalatedcustomerBuilt aConnection“Thanksformakingmy day!”Asked 3+DiscoveryQuestions“Thatwasquick!”5 CallQualityQA CallReview#BENECustomeropens anewaccount3/3 FastCoachCallReview5Survey10/10CoachCallReview#HPXCD“Thankyou forbeingthere.”4 CallQualityQA CallReview“I’d like to tellyourmanagerhow greatyou are!”Found anout-of-the-boxsolution

HPX NPS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 4/4 Expert Coach Call Review
  2. Retaining a customer
  3. “You’ve been a great help!”
  4. Got the customer to laugh
  5. Proactive suggestion/question
  6. “Can I call back and get you specifically?”
  7. “I love Capital One!”
  8. “You eased my mind.”
  9. Celebrating a Moment that Matters
  10. “Well that was easy!”
  11. “I’m so glad I called!”
  12. Asked 3+ Discovery Questions
  13. #HPXCD
  14. 3/3 Friendly Coach Call Review
  15. Proactive suggestion/question
  16. “Capital One always has great service”
  17. 5 Survey
  18. #BENE
  19. “You’ve been very patient!”
  20. 5 Survey
  21. Built a Connection
  22. “Oh, I didn’t know that!”
  23. Assisting with Self-Service
  24. De-escalated customer
  25. Built a Connection
  26. “Thanks for making my day!”
  27. Asked 3+ Discovery Questions
  28. “That was quick!”
  29. 5 Call Quality QA Call Review
  30. #BENE
  31. Customer opens a new account
  32. 3/3 Fast Coach Call Review
  33. 5 Survey
  34. 10/10 Coach Call Review
  35. #HPXCD
  36. “Thank you for being there.”
  37. 4 Call Quality QA Call Review
  38. “I’d like to tell your manager how great you are!”
  39. Found an out-of-the-box solution