(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Assisting with Self-Service
“Capital One always has great service”
“Oh, I didn’t know that!”
5 Survey
5 Survey
Asked 3+ Discovery Questions
3/3 Fast Coach Call Review
#BENE
“I love Capital One!”
De-escalated customer
“Thank you for being there.”
4 Call Quality QA Call Review
#HPXCD
#HPXCD
4/4 Expert Coach Call Review
Built a Connection
Retaining a customer
“That was quick!”
5 Call Quality QA Call Review
Got the customer to laugh
“You’ve been a great help!”
Proactive suggestion/question
3/3 Friendly Coach Call Review
Proactive suggestion/question
“Can I call back and get you specifically?”
“Thanks for making my day!”
“I’m so glad I called!”
10/10 Coach Call Review
Asked 3+ Discovery Questions
Built a Connection
5 Survey
“Well that was easy!”
#BENE
Customer opens a new account
“You eased my mind.”
Found an out-of-the-box solution
Celebrating a Moment that Matters
“You’ve been very patient!”
“I’d like to tell your manager how great you are!”