This bingo card has a free space and 39 words: 5 Survey, 5 Survey, 5 Survey, 10/10 Coach Call Review, 4/4 Expert Coach Call Review, 3/3 Friendly Coach Call Review, 3/3 Fast Coach Call Review, 4 Call Quality QA Call Review, 5 Call Quality QA Call Review, Built a Connection, Built a Connection, #HPXCD, #BENE, #HPXCD, #BENE, “You’ve been a great help!”, “Oh, I didn’t know that!”, Got the customer to laugh, Found an out-of-the-box solution, Asked 3+ Discovery Questions, Asked 3+ Discovery Questions, Proactive suggestion/question, Proactive suggestion/question, De-escalated customer, “Can I call back and get you specifically?”, “Well that was easy!”, “Thanks for making my day!”, Celebrating a Moment that Matters, Retaining a customer, Assisting with Self-Service, “You’ve been very patient!”, “I love Capital One!”, “Capital One always has great service”, “I’d like to tell your manager how great you are!”, Customer opens a new account, “That was quick!”, “Thank you for being there.”, “You eased my mind.” and “I’m so glad I called!”.
⚠ This card has duplicate items: 5 Survey (3), Built a Connection (2), #HPXCD (2), #BENE (2), Asked 3+ Discovery Questions (2), Proactive suggestion/question (2)
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