Set PTPwith 6+paymentsAccountwithinactiveloanCurrentaccount,transferredto ILManualcallbackCustomerwith multiplepast dueloansUsed jobaids toassist withcall/processDe-escalateda callCustomerasked aboutcredit beingaffectedSet upsettlementforCustomerCustomerpaid loanin fullTransferred acall toSpanish/Tooka SpanishUsed theaccountactionneeded formAccountwithincorrectDOBAssistedCustomerwith debtconsolidationReaddead airscriptCallermakingblindpaymentMarkedaccountas wrongnumberAssistedCustomerwithbankruptcyWarmtransferred toCR supportto add debitcardUsedalternateverificationAttended acoachingwith mytrainer orsupervisorGaveCustomerACHrevoke infoUsed theestimatedpayoff tabMarkedphonenumber(s)as DNCSet PTPwith 6+paymentsAccountwithinactiveloanCurrentaccount,transferredto ILManualcallbackCustomerwith multiplepast dueloansUsed jobaids toassist withcall/processDe-escalateda callCustomerasked aboutcredit beingaffectedSet upsettlementforCustomerCustomerpaid loanin fullTransferred acall toSpanish/Tooka SpanishUsed theaccountactionneeded formAccountwithincorrectDOBAssistedCustomerwith debtconsolidationReaddead airscriptCallermakingblindpaymentMarkedaccountas wrongnumberAssistedCustomerwithbankruptcyWarmtransferred toCR supportto add debitcardUsedalternateverificationAttended acoachingwith mytrainer orsupervisorGaveCustomerACHrevoke infoUsed theestimatedpayoff tabMarkedphonenumber(s)as DNC

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Set PTP with 6+ payments
  2. Account with inactive loan
  3. Current account, transferred to IL
  4. Manual call back
  5. Customer with multiple past due loans
  6. Used job aids to assist with call/process
  7. De-escalated a call
  8. Customer asked about credit being affected
  9. Set up settlement for Customer
  10. Customer paid loan in full
  11. Transferred a call to Spanish/Took a Spanish
  12. Used the account action needed form
  13. Account with incorrect DOB
  14. Assisted Customer with debt consolidation
  15. Read dead air script
  16. Caller making blind payment
  17. Marked account as wrong number
  18. Assisted Customer with bankruptcy
  19. Warm transferred to CR support to add debit card
  20. Used alternate verification
  21. Attended a coaching with my trainer or supervisor
  22. Gave Customer ACH revoke info
  23. Used the estimated payoff tab
  24. Marked phone number(s) as DNC