Used theestimatedpayoff tabMarkedphonenumber(s)as DNCAssistedCustomerwith debtconsolidationUsed theaccountactionneeded formAssistedCustomerwithbankruptcyWarmtransferred toCR supportto add debitcardDe-escalateda callSet PTPwith 6+paymentsAttended acoachingwith mytrainer orsupervisorTransferred acall toSpanish/Tooka SpanishManualcallbackGaveCustomerACHrevoke infoUsed jobaids toassist withcall/processCallermakingblindpaymentMarkedaccountas wrongnumberAccountwithinactiveloanReaddead airscriptSet upsettlementforCustomerCustomerpaid loanin fullCustomerwith multiplepast dueloansCurrentaccount,transferredto ILCustomerasked aboutcredit beingaffectedUsedalternateverificationAccountwithincorrectDOBUsed theestimatedpayoff tabMarkedphonenumber(s)as DNCAssistedCustomerwith debtconsolidationUsed theaccountactionneeded formAssistedCustomerwithbankruptcyWarmtransferred toCR supportto add debitcardDe-escalateda callSet PTPwith 6+paymentsAttended acoachingwith mytrainer orsupervisorTransferred acall toSpanish/Tooka SpanishManualcallbackGaveCustomerACHrevoke infoUsed jobaids toassist withcall/processCallermakingblindpaymentMarkedaccountas wrongnumberAccountwithinactiveloanReaddead airscriptSet upsettlementforCustomerCustomerpaid loanin fullCustomerwith multiplepast dueloansCurrentaccount,transferredto ILCustomerasked aboutcredit beingaffectedUsedalternateverificationAccountwithincorrectDOB

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used the estimated payoff tab
  2. Marked phone number(s) as DNC
  3. Assisted Customer with debt consolidation
  4. Used the account action needed form
  5. Assisted Customer with bankruptcy
  6. Warm transferred to CR support to add debit card
  7. De-escalated a call
  8. Set PTP with 6+ payments
  9. Attended a coaching with my trainer or supervisor
  10. Transferred a call to Spanish/Took a Spanish
  11. Manual call back
  12. Gave Customer ACH revoke info
  13. Used job aids to assist with call/process
  14. Caller making blind payment
  15. Marked account as wrong number
  16. Account with inactive loan
  17. Read dead air script
  18. Set up settlement for Customer
  19. Customer paid loan in full
  20. Customer with multiple past due loans
  21. Current account, transferred to IL
  22. Customer asked about credit being affected
  23. Used alternate verification
  24. Account with incorrect DOB