Transferred acall toSpanish/Tooka SpanishSet upsettlementforCustomerAttended acoachingwith mytrainer orsupervisorReaddead airscriptAssistedCustomerwithbankruptcyWarmtransferred toCR supportto add debitcardUsedalternateverificationMarkedphonenumber(s)as DNCMarkedaccountas wrongnumberCustomerpaid loanin fullAssistedCustomerwith debtconsolidationUsed theestimatedpayoff tabAccountwithinactiveloanGaveCustomerACHrevoke infoDe-escalateda callManualcallbackCurrentaccount,transferredto ILSet PTPwith 6+paymentsUsed jobaids toassist withcall/processUsed theaccountactionneeded formCallermakingblindpaymentAccountwithincorrectDOBCustomerasked aboutcredit beingaffectedCustomerwith multiplepast dueloansTransferred acall toSpanish/Tooka SpanishSet upsettlementforCustomerAttended acoachingwith mytrainer orsupervisorReaddead airscriptAssistedCustomerwithbankruptcyWarmtransferred toCR supportto add debitcardUsedalternateverificationMarkedphonenumber(s)as DNCMarkedaccountas wrongnumberCustomerpaid loanin fullAssistedCustomerwith debtconsolidationUsed theestimatedpayoff tabAccountwithinactiveloanGaveCustomerACHrevoke infoDe-escalateda callManualcallbackCurrentaccount,transferredto ILSet PTPwith 6+paymentsUsed jobaids toassist withcall/processUsed theaccountactionneeded formCallermakingblindpaymentAccountwithincorrectDOBCustomerasked aboutcredit beingaffectedCustomerwith multiplepast dueloans

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Transferred a call to Spanish/Took a Spanish
  2. Set up settlement for Customer
  3. Attended a coaching with my trainer or supervisor
  4. Read dead air script
  5. Assisted Customer with bankruptcy
  6. Warm transferred to CR support to add debit card
  7. Used alternate verification
  8. Marked phone number(s) as DNC
  9. Marked account as wrong number
  10. Customer paid loan in full
  11. Assisted Customer with debt consolidation
  12. Used the estimated payoff tab
  13. Account with inactive loan
  14. Gave Customer ACH revoke info
  15. De-escalated a call
  16. Manual call back
  17. Current account, transferred to IL
  18. Set PTP with 6+ payments
  19. Used job aids to assist with call/process
  20. Used the account action needed form
  21. Caller making blind payment
  22. Account with incorrect DOB
  23. Customer asked about credit being affected
  24. Customer with multiple past due loans