Used jobaids toassist withcall/processDe-escalateda callMarkedaccountas wrongnumberCallermakingblindpaymentAccountwithinactiveloanCustomerwith multiplepast dueloansReaddead airscriptAttended acoachingwith mytrainer orsupervisorCustomerpaid loanin fullUsed theaccountactionneeded formTransferred acall toSpanish/Tooka SpanishUsed theestimatedpayoff tabAssistedCustomerwithbankruptcyCurrentaccount,transferredto ILCustomerasked aboutcredit beingaffectedWarmtransferred toCR supportto add debitcardSet PTPwith 6+paymentsAccountwithincorrectDOBUsedalternateverificationMarkedphonenumber(s)as DNCSet upsettlementforCustomerGaveCustomerACHrevoke infoAssistedCustomerwith debtconsolidationManualcallbackUsed jobaids toassist withcall/processDe-escalateda callMarkedaccountas wrongnumberCallermakingblindpaymentAccountwithinactiveloanCustomerwith multiplepast dueloansReaddead airscriptAttended acoachingwith mytrainer orsupervisorCustomerpaid loanin fullUsed theaccountactionneeded formTransferred acall toSpanish/Tooka SpanishUsed theestimatedpayoff tabAssistedCustomerwithbankruptcyCurrentaccount,transferredto ILCustomerasked aboutcredit beingaffectedWarmtransferred toCR supportto add debitcardSet PTPwith 6+paymentsAccountwithincorrectDOBUsedalternateverificationMarkedphonenumber(s)as DNCSet upsettlementforCustomerGaveCustomerACHrevoke infoAssistedCustomerwith debtconsolidationManualcallback

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used job aids to assist with call/process
  2. De-escalated a call
  3. Marked account as wrong number
  4. Caller making blind payment
  5. Account with inactive loan
  6. Customer with multiple past due loans
  7. Read dead air script
  8. Attended a coaching with my trainer or supervisor
  9. Customer paid loan in full
  10. Used the account action needed form
  11. Transferred a call to Spanish/Took a Spanish
  12. Used the estimated payoff tab
  13. Assisted Customer with bankruptcy
  14. Current account, transferred to IL
  15. Customer asked about credit being affected
  16. Warm transferred to CR support to add debit card
  17. Set PTP with 6+ payments
  18. Account with incorrect DOB
  19. Used alternate verification
  20. Marked phone number(s) as DNC
  21. Set up settlement for Customer
  22. Gave Customer ACH revoke info
  23. Assisted Customer with debt consolidation
  24. Manual call back