Currentaccount,transferredto ILUsed theestimatedpayoff tabDe-escalateda callAttended acoachingwith mytrainer orsupervisorTransferred acall toSpanish/Tooka SpanishCustomerwith multiplepast dueloansReaddead airscriptCustomerasked aboutcredit beingaffectedSet PTPwith 6+paymentsWarmtransferred toCR supportto add debitcardGaveCustomerACHrevoke infoMarkedphonenumber(s)as DNCManualcallbackAssistedCustomerwithbankruptcyAccountwithincorrectDOBAssistedCustomerwith debtconsolidationCustomerpaid loanin fullSet upsettlementforCustomerUsedalternateverificationMarkedaccountas wrongnumberUsed theaccountactionneeded formCallermakingblindpaymentAccountwithinactiveloanUsed jobaids toassist withcall/processCurrentaccount,transferredto ILUsed theestimatedpayoff tabDe-escalateda callAttended acoachingwith mytrainer orsupervisorTransferred acall toSpanish/Tooka SpanishCustomerwith multiplepast dueloansReaddead airscriptCustomerasked aboutcredit beingaffectedSet PTPwith 6+paymentsWarmtransferred toCR supportto add debitcardGaveCustomerACHrevoke infoMarkedphonenumber(s)as DNCManualcallbackAssistedCustomerwithbankruptcyAccountwithincorrectDOBAssistedCustomerwith debtconsolidationCustomerpaid loanin fullSet upsettlementforCustomerUsedalternateverificationMarkedaccountas wrongnumberUsed theaccountactionneeded formCallermakingblindpaymentAccountwithinactiveloanUsed jobaids toassist withcall/process

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Current account, transferred to IL
  2. Used the estimated payoff tab
  3. De-escalated a call
  4. Attended a coaching with my trainer or supervisor
  5. Transferred a call to Spanish/Took a Spanish
  6. Customer with multiple past due loans
  7. Read dead air script
  8. Customer asked about credit being affected
  9. Set PTP with 6+ payments
  10. Warm transferred to CR support to add debit card
  11. Gave Customer ACH revoke info
  12. Marked phone number(s) as DNC
  13. Manual call back
  14. Assisted Customer with bankruptcy
  15. Account with incorrect DOB
  16. Assisted Customer with debt consolidation
  17. Customer paid loan in full
  18. Set up settlement for Customer
  19. Used alternate verification
  20. Marked account as wrong number
  21. Used the account action needed form
  22. Caller making blind payment
  23. Account with inactive loan
  24. Used job aids to assist with call/process