First callresolutionSent thememberan emailWent tomeal/break ontimeUpdatestatusverifiedcontactinformationThe PhoneticAlphabet isusedincorrectly ExD for Dolphin You get amembernamedJohnMembercomplimentsent tosupervisorMemberPlace youon Hold Initiated awarmconferencecallProvidedassistant inour groupchat withmanual linkTransferredcall tocorrectdepartmentSenta P2PStated thiscall is beingrecorded forqualityassuranceThankedmemberfor militaryserviceAddeda CWPosted afunny/inspirationalquote or meme inchatreceived awarmconferencecallMembertells youa jokeCalled SOCand theirhold timewas quotedabout 5 minSentanOLCMembercomesthrough ATSidentifiedSpoke tomemberwhos lastname startedwith VCalledHelpDeskRead adisclosureFirst callresolutionSent thememberan emailWent tomeal/break ontimeUpdatestatusverifiedcontactinformationThe PhoneticAlphabet isusedincorrectly ExD for Dolphin You get amembernamedJohnMembercomplimentsent tosupervisorMemberPlace youon Hold Initiated awarmconferencecallProvidedassistant inour groupchat withmanual linkTransferredcall tocorrectdepartmentSenta P2PStated thiscall is beingrecorded forqualityassuranceThankedmemberfor militaryserviceAddeda CWPosted afunny/inspirationalquote or meme inchatreceived awarmconferencecallMembertells youa jokeCalled SOCand theirhold timewas quotedabout 5 minSentanOLCMembercomesthrough ATSidentifiedSpoke tomemberwhos lastname startedwith VCalledHelpDeskRead adisclosure

Super Bee-ngo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. First call resolution
  2. Sent the member an email
  3. Went to meal/ break on time
  4. Update status verified contact information
  5. The Phonetic Alphabet is used incorrectly Ex D for Dolphin
  6. You get a member named John
  7. Member compliment sent to supervisor
  8. Member Place you on Hold
  9. Initiated a warm conference call
  10. Provided assistant in our group chat with manual link
  11. Transferred call to correct department
  12. Sent a P2P
  13. Stated this call is being recorded for quality assurance
  14. Thanked member for military service
  15. Added a CW
  16. Posted a funny/inspirational quote or meme in chat
  17. received a warm conference call
  18. Member tells you a joke
  19. Called SOC and their hold time was quoted about 5 min
  20. Sent an OLC
  21. Member comes through ATS identified
  22. Spoke to member whos last name started with V
  23. Called Help Desk
  24. Read a disclosure