Membercomesthrough ATSidentifiedAddeda CWCalledHelpDeskSpoke tomemberwhos lastname startedwith VStated thiscall is beingrecorded forqualityassuranceWent tomeal/break ontimeMemberPlace youon Hold Thankedmemberfor militaryserviceMembercomplimentsent tosupervisorRead adisclosureFirst callresolutionSent thememberan emailSentanOLCUpdatestatusverifiedcontactinformationThe PhoneticAlphabet isusedincorrectly ExD for Dolphin Senta P2PYou get amembernamedJohnInitiated awarmconferencecallreceived awarmconferencecallMembertells youa jokeProvidedassistant inour groupchat withmanual linkPosted afunny/inspirationalquote or meme inchatTransferredcall tocorrectdepartmentCalled SOCand theirhold timewas quotedabout 5 minMembercomesthrough ATSidentifiedAddeda CWCalledHelpDeskSpoke tomemberwhos lastname startedwith VStated thiscall is beingrecorded forqualityassuranceWent tomeal/break ontimeMemberPlace youon Hold Thankedmemberfor militaryserviceMembercomplimentsent tosupervisorRead adisclosureFirst callresolutionSent thememberan emailSentanOLCUpdatestatusverifiedcontactinformationThe PhoneticAlphabet isusedincorrectly ExD for Dolphin Senta P2PYou get amembernamedJohnInitiated awarmconferencecallreceived awarmconferencecallMembertells youa jokeProvidedassistant inour groupchat withmanual linkPosted afunny/inspirationalquote or meme inchatTransferredcall tocorrectdepartmentCalled SOCand theirhold timewas quotedabout 5 min

Super Bee-ngo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Member comes through ATS identified
  2. Added a CW
  3. Called Help Desk
  4. Spoke to member whos last name started with V
  5. Stated this call is being recorded for quality assurance
  6. Went to meal/ break on time
  7. Member Place you on Hold
  8. Thanked member for military service
  9. Member compliment sent to supervisor
  10. Read a disclosure
  11. First call resolution
  12. Sent the member an email
  13. Sent an OLC
  14. Update status verified contact information
  15. The Phonetic Alphabet is used incorrectly Ex D for Dolphin
  16. Sent a P2P
  17. You get a member named John
  18. Initiated a warm conference call
  19. received a warm conference call
  20. Member tells you a joke
  21. Provided assistant in our group chat with manual link
  22. Posted a funny/inspirational quote or meme in chat
  23. Transferred call to correct department
  24. Called SOC and their hold time was quoted about 5 min