This bingo card has a free space and 24 words: Member compliment sent to supervisor, First call resolution, Thanked member for military service, Transferred call to correct department, Spoke to member whos last name started with V, Called Help Desk, Went to meal/ break on time, Provided assistant in our group chat with manual link, Member Place you on Hold, The Phonetic Alphabet is used incorrectly Ex D for Dolphin, Update status verified contact information, Read a disclosure, received a warm conference call, Initiated a warm conference call, Called SOC and their hold time was quoted about 5 min, You get a member named John, Member tells you a joke, Member comes through ATS identified, Sent an OLC, Sent a P2P, Sent the member an email, Added a CW, Stated this call is being recorded for quality assurance and Posted a funny/inspirational quote or meme in chat.
FIRST CALL RESOLUTION!! | FIRST CALL RESOLUTION!! | FIRST CALL RESOLUTION!! | FIRST CALL RESOLUTION!! | A1A Member Advocate
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