AHT under9 minutesby end ofshiftIdentifiedaproblemTook40callsTook care ofa customerwith the lastname SmithEducatedan agenton theBETSent asecuredocumentto agentConnecttostrategy inhuddleGave ananswerconfidently0lunch/breakoveragesProcessed arefundrequest (VR,VA, etc)IdentifiedaproblemCompleteda premiuminvestigationEngaged inhuddleconversationReferredan agentto chatAHTunder8:55 at2pmHandleda SIPPcallProvidedan exactdate forSLAAHTunder 9minutes at4pmACWunder 1minute at12pmFlaggedanarticleEmpathizedwith acustomerTook25callsACW under30 secondsby end ofshiftHandleda SPPcallAHT under9 minutesby end ofshiftIdentifiedaproblemTook40callsTook care ofa customerwith the lastname SmithEducatedan agenton theBETSent asecuredocumentto agentConnecttostrategy inhuddleGave ananswerconfidently0lunch/breakoveragesProcessed arefundrequest (VR,VA, etc)IdentifiedaproblemCompleteda premiuminvestigationEngaged inhuddleconversationReferredan agentto chatAHTunder8:55 at2pmHandleda SIPPcallProvidedan exactdate forSLAAHTunder 9minutes at4pmACWunder 1minute at12pmFlaggedanarticleEmpathizedwith acustomerTook25callsACW under30 secondsby end ofshiftHandleda SPPcall

Team Ruffin Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
N
3
G
4
O
5
B
6
O
7
G
8
B
9
I
10
N
11
O
12
O
13
O
14
I
15
B
16
G
17
I
18
G
19
N
20
B
21
I
22
N
23
I
24
G
  1. B-AHT under 9 minutes by end of shift
  2. N-Identified a problem
  3. G-Took 40 calls
  4. O-Took care of a customer with the last name Smith
  5. B-Educated an agent on the BET
  6. O-Sent a secure document to agent
  7. G-Connect to strategy in huddle
  8. B-Gave an answer confidently
  9. I-0 lunch/break overages
  10. N-Processed a refund request (VR, VA, etc)
  11. O-Identified a problem
  12. O-Completed a premium investigation
  13. O-Engaged in huddle conversation
  14. I-Referred an agent to chat
  15. B-AHT under 8:55 at 2pm
  16. G-Handled a SIPP call
  17. I-Provided an exact date for SLA
  18. G-AHT under 9 minutes at 4pm
  19. N-ACW under 1 minute at 12pm
  20. B-Flagged an article
  21. I-Empathized with a customer
  22. N-Took 25 calls
  23. I-ACW under 30 seconds by end of shift
  24. G-Handled a SPP call