0lunch/breakoveragesHandleda SPPcallReferredan agentto chatACWunder 1minute at12pmTook40callsACW under30 secondsby end ofshiftTook care ofa customerwith the lastname SmithGave ananswerconfidentlyConnecttostrategy inhuddleTook25callsEmpathizedwith acustomerProcessed arefundrequest (VR,VA, etc)Sent asecuredocumentto agentEducatedan agenton theBETAHTunder 9minutes at4pmIdentifiedaproblemHandleda SIPPcallAHTunder8:55 at2pmProvidedan exactdate forSLAAHT under9 minutesby end ofshiftIdentifiedaproblemEngaged inhuddleconversationFlaggedanarticleCompleteda premiuminvestigation0lunch/breakoveragesHandleda SPPcallReferredan agentto chatACWunder 1minute at12pmTook40callsACW under30 secondsby end ofshiftTook care ofa customerwith the lastname SmithGave ananswerconfidentlyConnecttostrategy inhuddleTook25callsEmpathizedwith acustomerProcessed arefundrequest (VR,VA, etc)Sent asecuredocumentto agentEducatedan agenton theBETAHTunder 9minutes at4pmIdentifiedaproblemHandleda SIPPcallAHTunder8:55 at2pmProvidedan exactdate forSLAAHT under9 minutesby end ofshiftIdentifiedaproblemEngaged inhuddleconversationFlaggedanarticleCompleteda premiuminvestigation

Team Ruffin Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
G
3
I
4
N
5
G
6
I
7
O
8
B
9
G
10
N
11
I
12
N
13
O
14
B
15
G
16
O
17
G
18
B
19
I
20
B
21
N
22
O
23
B
24
O
  1. I-0 lunch/break overages
  2. G-Handled a SPP call
  3. I-Referred an agent to chat
  4. N-ACW under 1 minute at 12pm
  5. G-Took 40 calls
  6. I-ACW under 30 seconds by end of shift
  7. O-Took care of a customer with the last name Smith
  8. B-Gave an answer confidently
  9. G-Connect to strategy in huddle
  10. N-Took 25 calls
  11. I-Empathized with a customer
  12. N-Processed a refund request (VR, VA, etc)
  13. O-Sent a secure document to agent
  14. B-Educated an agent on the BET
  15. G-AHT under 9 minutes at 4pm
  16. O-Identified a problem
  17. G-Handled a SIPP call
  18. B-AHT under 8:55 at 2pm
  19. I-Provided an exact date for SLA
  20. B-AHT under 9 minutes by end of shift
  21. N-Identified a problem
  22. O-Engaged in huddle conversation
  23. B-Flagged an article
  24. O-Completed a premium investigation