AHT under9 minutesby end ofshiftIdentifiedaproblemACW under30 secondsby end ofshiftAHTunder 9minutes at4pmEducatedan agenton theBETIdentifiedaproblemSent asecuredocumentto agentConnecttostrategy inhuddleCompleteda premiuminvestigationTook care ofa customerwith the lastname SmithHandleda SIPPcallEmpathizedwith acustomerEngaged inhuddleconversationTook40callsReferredan agentto chatTook25callsProvidedan exactdate forSLAHandleda SPPcall0lunch/breakoveragesACWunder 1minute at12pmAHTunder8:55 at2pmGave ananswerconfidentlyProcessed arefundrequest (VR,VA, etc)FlaggedanarticleAHT under9 minutesby end ofshiftIdentifiedaproblemACW under30 secondsby end ofshiftAHTunder 9minutes at4pmEducatedan agenton theBETIdentifiedaproblemSent asecuredocumentto agentConnecttostrategy inhuddleCompleteda premiuminvestigationTook care ofa customerwith the lastname SmithHandleda SIPPcallEmpathizedwith acustomerEngaged inhuddleconversationTook40callsReferredan agentto chatTook25callsProvidedan exactdate forSLAHandleda SPPcall0lunch/breakoveragesACWunder 1minute at12pmAHTunder8:55 at2pmGave ananswerconfidentlyProcessed arefundrequest (VR,VA, etc)Flaggedanarticle

Team Ruffin Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
O
3
I
4
G
5
B
6
N
7
O
8
G
9
O
10
O
11
G
12
I
13
O
14
G
15
I
16
N
17
I
18
G
19
I
20
N
21
B
22
B
23
N
24
B
  1. B-AHT under 9 minutes by end of shift
  2. O-Identified a problem
  3. I-ACW under 30 seconds by end of shift
  4. G-AHT under 9 minutes at 4pm
  5. B-Educated an agent on the BET
  6. N-Identified a problem
  7. O-Sent a secure document to agent
  8. G-Connect to strategy in huddle
  9. O-Completed a premium investigation
  10. O-Took care of a customer with the last name Smith
  11. G-Handled a SIPP call
  12. I-Empathized with a customer
  13. O-Engaged in huddle conversation
  14. G-Took 40 calls
  15. I-Referred an agent to chat
  16. N-Took 25 calls
  17. I-Provided an exact date for SLA
  18. G-Handled a SPP call
  19. I-0 lunch/break overages
  20. N-ACW under 1 minute at 12pm
  21. B-AHT under 8:55 at 2pm
  22. B-Gave an answer confidently
  23. N-Processed a refund request (VR, VA, etc)
  24. B-Flagged an article