ACWunder 1minute at12pmIdentifiedaproblemFlaggedanarticleTook40callsACW under30 secondsby end ofshiftConnecttostrategy inhuddleGave ananswerconfidentlyHandleda SPPcallAHTunder 9minutes at4pmCompleteda premiuminvestigationSent asecuredocumentto agent0lunch/breakoveragesEngaged inhuddleconversationProvidedan exactdate forSLATook care ofa customerwith the lastname SmithEmpathizedwith acustomerAHTunder8:55 at2pmAHT under9 minutesby end ofshiftHandleda SIPPcallReferredan agentto chatTook25callsEducatedan agenton theBETProcessed arefundrequest (VR,VA, etc)IdentifiedaproblemACWunder 1minute at12pmIdentifiedaproblemFlaggedanarticleTook40callsACW under30 secondsby end ofshiftConnecttostrategy inhuddleGave ananswerconfidentlyHandleda SPPcallAHTunder 9minutes at4pmCompleteda premiuminvestigationSent asecuredocumentto agent0lunch/breakoveragesEngaged inhuddleconversationProvidedan exactdate forSLATook care ofa customerwith the lastname SmithEmpathizedwith acustomerAHTunder8:55 at2pmAHT under9 minutesby end ofshiftHandleda SIPPcallReferredan agentto chatTook25callsEducatedan agenton theBETProcessed arefundrequest (VR,VA, etc)Identifiedaproblem

Team Ruffin Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
N
3
B
4
G
5
I
6
G
7
B
8
G
9
G
10
O
11
O
12
I
13
O
14
I
15
O
16
I
17
B
18
B
19
G
20
I
21
N
22
B
23
N
24
O
  1. N-ACW under 1 minute at 12pm
  2. N-Identified a problem
  3. B-Flagged an article
  4. G-Took 40 calls
  5. I-ACW under 30 seconds by end of shift
  6. G-Connect to strategy in huddle
  7. B-Gave an answer confidently
  8. G-Handled a SPP call
  9. G-AHT under 9 minutes at 4pm
  10. O-Completed a premium investigation
  11. O-Sent a secure document to agent
  12. I-0 lunch/break overages
  13. O-Engaged in huddle conversation
  14. I-Provided an exact date for SLA
  15. O-Took care of a customer with the last name Smith
  16. I-Empathized with a customer
  17. B-AHT under 8:55 at 2pm
  18. B-AHT under 9 minutes by end of shift
  19. G-Handled a SIPP call
  20. I-Referred an agent to chat
  21. N-Took 25 calls
  22. B-Educated an agent on the BET
  23. N-Processed a refund request (VR, VA, etc)
  24. O-Identified a problem