Empathizedwith acustomerTook25callsTook40callsFlaggedanarticleProvidedan exactdate forSLAEducatedan agenton theBETAHTunder 9minutes at4pmSent asecuredocumentto agentConnecttostrategy inhuddleIdentifiedaproblem0lunch/breakoveragesAHTunder8:55 at2pmProcessed arefundrequest (VR,VA, etc)Took care ofa customerwith the lastname SmithEngaged inhuddleconversationHandleda SPPcallCompleteda premiuminvestigationAHT under9 minutesby end ofshiftACWunder 1minute at12pmACW under30 secondsby end ofshiftReferredan agentto chatHandleda SIPPcallGave ananswerconfidentlyIdentifiedaproblemEmpathizedwith acustomerTook25callsTook40callsFlaggedanarticleProvidedan exactdate forSLAEducatedan agenton theBETAHTunder 9minutes at4pmSent asecuredocumentto agentConnecttostrategy inhuddleIdentifiedaproblem0lunch/breakoveragesAHTunder8:55 at2pmProcessed arefundrequest (VR,VA, etc)Took care ofa customerwith the lastname SmithEngaged inhuddleconversationHandleda SPPcallCompleteda premiuminvestigationAHT under9 minutesby end ofshiftACWunder 1minute at12pmACW under30 secondsby end ofshiftReferredan agentto chatHandleda SIPPcallGave ananswerconfidentlyIdentifiedaproblem

Team Ruffin Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
N
3
G
4
B
5
I
6
B
7
G
8
O
9
G
10
O
11
I
12
B
13
N
14
O
15
O
16
G
17
O
18
B
19
N
20
I
21
I
22
G
23
B
24
N
  1. I-Empathized with a customer
  2. N-Took 25 calls
  3. G-Took 40 calls
  4. B-Flagged an article
  5. I-Provided an exact date for SLA
  6. B-Educated an agent on the BET
  7. G-AHT under 9 minutes at 4pm
  8. O-Sent a secure document to agent
  9. G-Connect to strategy in huddle
  10. O-Identified a problem
  11. I-0 lunch/break overages
  12. B-AHT under 8:55 at 2pm
  13. N-Processed a refund request (VR, VA, etc)
  14. O-Took care of a customer with the last name Smith
  15. O-Engaged in huddle conversation
  16. G-Handled a SPP call
  17. O-Completed a premium investigation
  18. B-AHT under 9 minutes by end of shift
  19. N-ACW under 1 minute at 12pm
  20. I-ACW under 30 seconds by end of shift
  21. I-Referred an agent to chat
  22. G-Handled a SIPP call
  23. B-Gave an answer confidently
  24. N-Identified a problem