Educatedan agenton theBETReferredan agentto chatIdentifiedaproblemProvidedan exactdate forSLA0lunch/breakoveragesGave ananswerconfidentlyCompleteda premiuminvestigationHandleda SIPPcallACWunder 1minute at12pmAHTunder 9minutes at4pmTook care ofa customerwith the lastname SmithTook25callsHandleda SPPcallEmpathizedwith acustomerProcessed arefundrequest (VR,VA, etc)AHT under9 minutesby end ofshiftTook40callsSent asecuredocumentto agentFlaggedanarticleConnecttostrategy inhuddleEngaged inhuddleconversationIdentifiedaproblemACW under30 secondsby end ofshiftAHTunder8:55 at2pmEducatedan agenton theBETReferredan agentto chatIdentifiedaproblemProvidedan exactdate forSLA0lunch/breakoveragesGave ananswerconfidentlyCompleteda premiuminvestigationHandleda SIPPcallACWunder 1minute at12pmAHTunder 9minutes at4pmTook care ofa customerwith the lastname SmithTook25callsHandleda SPPcallEmpathizedwith acustomerProcessed arefundrequest (VR,VA, etc)AHT under9 minutesby end ofshiftTook40callsSent asecuredocumentto agentFlaggedanarticleConnecttostrategy inhuddleEngaged inhuddleconversationIdentifiedaproblemACW under30 secondsby end ofshiftAHTunder8:55 at2pm

Team Ruffin Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
I
3
N
4
I
5
I
6
B
7
O
8
G
9
N
10
G
11
O
12
N
13
G
14
I
15
N
16
B
17
G
18
O
19
B
20
G
21
O
22
O
23
I
24
B
  1. B-Educated an agent on the BET
  2. I-Referred an agent to chat
  3. N-Identified a problem
  4. I-Provided an exact date for SLA
  5. I-0 lunch/break overages
  6. B-Gave an answer confidently
  7. O-Completed a premium investigation
  8. G-Handled a SIPP call
  9. N-ACW under 1 minute at 12pm
  10. G-AHT under 9 minutes at 4pm
  11. O-Took care of a customer with the last name Smith
  12. N-Took 25 calls
  13. G-Handled a SPP call
  14. I-Empathized with a customer
  15. N-Processed a refund request (VR, VA, etc)
  16. B-AHT under 9 minutes by end of shift
  17. G-Took 40 calls
  18. O-Sent a secure document to agent
  19. B-Flagged an article
  20. G-Connect to strategy in huddle
  21. O-Engaged in huddle conversation
  22. O-Identified a problem
  23. I-ACW under 30 seconds by end of shift
  24. B-AHT under 8:55 at 2pm