Took40callsFlaggedanarticleCompleteda premiuminvestigationHandleda SPPcallIdentifiedaproblemEducatedan agenton theBETIdentifiedaproblemACW under30 secondsby end ofshiftAHTunder 9minutes at4pmGave ananswerconfidentlyAHT under9 minutesby end ofshiftProvidedan exactdate forSLAEmpathizedwith acustomerAHTunder8:55 at2pmReferredan agentto chatConnecttostrategy inhuddleTook care ofa customerwith the lastname SmithTook25calls0lunch/breakoveragesACWunder 1minute at12pmSent asecuredocumentto agentEngaged inhuddleconversationProcessed arefundrequest (VR,VA, etc)Handleda SIPPcallTook40callsFlaggedanarticleCompleteda premiuminvestigationHandleda SPPcallIdentifiedaproblemEducatedan agenton theBETIdentifiedaproblemACW under30 secondsby end ofshiftAHTunder 9minutes at4pmGave ananswerconfidentlyAHT under9 minutesby end ofshiftProvidedan exactdate forSLAEmpathizedwith acustomerAHTunder8:55 at2pmReferredan agentto chatConnecttostrategy inhuddleTook care ofa customerwith the lastname SmithTook25calls0lunch/breakoveragesACWunder 1minute at12pmSent asecuredocumentto agentEngaged inhuddleconversationProcessed arefundrequest (VR,VA, etc)Handleda SIPPcall

Team Ruffin Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
B
3
O
4
G
5
O
6
B
7
N
8
I
9
G
10
B
11
B
12
I
13
I
14
B
15
I
16
G
17
O
18
N
19
I
20
N
21
O
22
O
23
N
24
G
  1. G-Took 40 calls
  2. B-Flagged an article
  3. O-Completed a premium investigation
  4. G-Handled a SPP call
  5. O-Identified a problem
  6. B-Educated an agent on the BET
  7. N-Identified a problem
  8. I-ACW under 30 seconds by end of shift
  9. G-AHT under 9 minutes at 4pm
  10. B-Gave an answer confidently
  11. B-AHT under 9 minutes by end of shift
  12. I-Provided an exact date for SLA
  13. I-Empathized with a customer
  14. B-AHT under 8:55 at 2pm
  15. I-Referred an agent to chat
  16. G-Connect to strategy in huddle
  17. O-Took care of a customer with the last name Smith
  18. N-Took 25 calls
  19. I-0 lunch/break overages
  20. N-ACW under 1 minute at 12pm
  21. O-Sent a secure document to agent
  22. O-Engaged in huddle conversation
  23. N-Processed a refund request (VR, VA, etc)
  24. G-Handled a SIPP call