Gave ananswerconfidentlyEngaged inhuddleconversationTook40callsAHTunder 9minutes at4pmSent asecuredocumentto agentIdentifiedaproblemACWunder 1minute at12pmReferredan agentto chatHandleda SPPcallProvidedan exactdate forSLAFlaggedanarticleAHT under9 minutesby end ofshiftACW under30 secondsby end ofshiftIdentifiedaproblemTook care ofa customerwith the lastname SmithProcessed arefundrequest (VR,VA, etc)Empathizedwith acustomerEducatedan agenton theBETConnecttostrategy inhuddleAHTunder8:55 at2pmTook25callsHandleda SIPPcall0lunch/breakoveragesCompleteda premiuminvestigationGave ananswerconfidentlyEngaged inhuddleconversationTook40callsAHTunder 9minutes at4pmSent asecuredocumentto agentIdentifiedaproblemACWunder 1minute at12pmReferredan agentto chatHandleda SPPcallProvidedan exactdate forSLAFlaggedanarticleAHT under9 minutesby end ofshiftACW under30 secondsby end ofshiftIdentifiedaproblemTook care ofa customerwith the lastname SmithProcessed arefundrequest (VR,VA, etc)Empathizedwith acustomerEducatedan agenton theBETConnecttostrategy inhuddleAHTunder8:55 at2pmTook25callsHandleda SIPPcall0lunch/breakoveragesCompleteda premiuminvestigation

Team Ruffin Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
O
3
G
4
G
5
O
6
N
7
N
8
I
9
G
10
I
11
B
12
B
13
I
14
O
15
O
16
N
17
I
18
B
19
G
20
B
21
N
22
G
23
I
24
O
  1. B-Gave an answer confidently
  2. O-Engaged in huddle conversation
  3. G-Took 40 calls
  4. G-AHT under 9 minutes at 4pm
  5. O-Sent a secure document to agent
  6. N-Identified a problem
  7. N-ACW under 1 minute at 12pm
  8. I-Referred an agent to chat
  9. G-Handled a SPP call
  10. I-Provided an exact date for SLA
  11. B-Flagged an article
  12. B-AHT under 9 minutes by end of shift
  13. I-ACW under 30 seconds by end of shift
  14. O-Identified a problem
  15. O-Took care of a customer with the last name Smith
  16. N-Processed a refund request (VR, VA, etc)
  17. I-Empathized with a customer
  18. B-Educated an agent on the BET
  19. G-Connect to strategy in huddle
  20. B-AHT under 8:55 at 2pm
  21. N-Took 25 calls
  22. G-Handled a SIPP call
  23. I-0 lunch/break overages
  24. O-Completed a premium investigation