AHT under9 minutesby end ofshiftHandleda SIPPcallSent asecuredocumentto agentEducatedan agenton theBETACWunder 1minute at12pmFlaggedanarticleIdentifiedaproblemHandleda SPPcallAHTunder8:55 at2pmCompleteda premiuminvestigationGave ananswerconfidentlyTook care ofa customerwith the lastname Smith0lunch/breakoveragesProvidedan exactdate forSLAConnecttostrategy inhuddleIdentifiedaproblemEngaged inhuddleconversationTook40callsTook25callsProcessed arefundrequest (VR,VA, etc)Empathizedwith acustomerACW under30 secondsby end ofshiftAHTunder 9minutes at4pmReferredan agentto chatAHT under9 minutesby end ofshiftHandleda SIPPcallSent asecuredocumentto agentEducatedan agenton theBETACWunder 1minute at12pmFlaggedanarticleIdentifiedaproblemHandleda SPPcallAHTunder8:55 at2pmCompleteda premiuminvestigationGave ananswerconfidentlyTook care ofa customerwith the lastname Smith0lunch/breakoveragesProvidedan exactdate forSLAConnecttostrategy inhuddleIdentifiedaproblemEngaged inhuddleconversationTook40callsTook25callsProcessed arefundrequest (VR,VA, etc)Empathizedwith acustomerACW under30 secondsby end ofshiftAHTunder 9minutes at4pmReferredan agentto chat

Team Ruffin Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
G
3
O
4
B
5
N
6
B
7
O
8
G
9
B
10
O
11
B
12
O
13
I
14
I
15
G
16
N
17
O
18
G
19
N
20
N
21
I
22
I
23
G
24
I
  1. B-AHT under 9 minutes by end of shift
  2. G-Handled a SIPP call
  3. O-Sent a secure document to agent
  4. B-Educated an agent on the BET
  5. N-ACW under 1 minute at 12pm
  6. B-Flagged an article
  7. O-Identified a problem
  8. G-Handled a SPP call
  9. B-AHT under 8:55 at 2pm
  10. O-Completed a premium investigation
  11. B-Gave an answer confidently
  12. O-Took care of a customer with the last name Smith
  13. I-0 lunch/break overages
  14. I-Provided an exact date for SLA
  15. G-Connect to strategy in huddle
  16. N-Identified a problem
  17. O-Engaged in huddle conversation
  18. G-Took 40 calls
  19. N-Took 25 calls
  20. N-Processed a refund request (VR, VA, etc)
  21. I-Empathized with a customer
  22. I-ACW under 30 seconds by end of shift
  23. G-AHT under 9 minutes at 4pm
  24. I-Referred an agent to chat