Sent asecuredocumentto agentEngaged inhuddleconversationAHTunder 9minutes at4pmAHT under9 minutesby end ofshiftHandleda SPPcallProcessed arefundrequest (VR,VA, etc)Referredan agentto chatIdentifiedaproblemProvidedan exactdate forSLACompleteda premiuminvestigationEducatedan agenton theBETGave ananswerconfidentlyEmpathizedwith acustomerHandleda SIPPcallTook40callsFlaggedanarticleIdentifiedaproblemAHTunder8:55 at2pmACWunder 1minute at12pmACW under30 secondsby end ofshiftTook care ofa customerwith the lastname Smith0lunch/breakoveragesConnecttostrategy inhuddleTook25callsSent asecuredocumentto agentEngaged inhuddleconversationAHTunder 9minutes at4pmAHT under9 minutesby end ofshiftHandleda SPPcallProcessed arefundrequest (VR,VA, etc)Referredan agentto chatIdentifiedaproblemProvidedan exactdate forSLACompleteda premiuminvestigationEducatedan agenton theBETGave ananswerconfidentlyEmpathizedwith acustomerHandleda SIPPcallTook40callsFlaggedanarticleIdentifiedaproblemAHTunder8:55 at2pmACWunder 1minute at12pmACW under30 secondsby end ofshiftTook care ofa customerwith the lastname Smith0lunch/breakoveragesConnecttostrategy inhuddleTook25calls

Team Ruffin Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
O
3
G
4
B
5
G
6
N
7
I
8
N
9
I
10
O
11
B
12
B
13
I
14
G
15
G
16
B
17
O
18
B
19
N
20
I
21
O
22
I
23
G
24
N
  1. O-Sent a secure document to agent
  2. O-Engaged in huddle conversation
  3. G-AHT under 9 minutes at 4pm
  4. B-AHT under 9 minutes by end of shift
  5. G-Handled a SPP call
  6. N-Processed a refund request (VR, VA, etc)
  7. I-Referred an agent to chat
  8. N-Identified a problem
  9. I-Provided an exact date for SLA
  10. O-Completed a premium investigation
  11. B-Educated an agent on the BET
  12. B-Gave an answer confidently
  13. I-Empathized with a customer
  14. G-Handled a SIPP call
  15. G-Took 40 calls
  16. B-Flagged an article
  17. O-Identified a problem
  18. B-AHT under 8:55 at 2pm
  19. N-ACW under 1 minute at 12pm
  20. I-ACW under 30 seconds by end of shift
  21. O-Took care of a customer with the last name Smith
  22. I-0 lunch/break overages
  23. G-Connect to strategy in huddle
  24. N-Took 25 calls