Connecttostrategy inhuddleProcessed arefundrequest (VR,VA, etc)Empathizedwith acustomerEngaged inhuddleconversationProvidedan exactdate forSLAAHTunder 9minutes at4pmTook25callsIdentifiedaproblemIdentifiedaproblemACWunder 1minute at12pmSent asecuredocumentto agentTook care ofa customerwith the lastname SmithFlaggedanarticleACW under30 secondsby end ofshiftReferredan agentto chatAHTunder8:55 at2pmGave ananswerconfidently0lunch/breakoveragesCompleteda premiuminvestigationTook40callsAHT under9 minutesby end ofshiftEducatedan agenton theBETHandleda SIPPcallHandleda SPPcallConnecttostrategy inhuddleProcessed arefundrequest (VR,VA, etc)Empathizedwith acustomerEngaged inhuddleconversationProvidedan exactdate forSLAAHTunder 9minutes at4pmTook25callsIdentifiedaproblemIdentifiedaproblemACWunder 1minute at12pmSent asecuredocumentto agentTook care ofa customerwith the lastname SmithFlaggedanarticleACW under30 secondsby end ofshiftReferredan agentto chatAHTunder8:55 at2pmGave ananswerconfidently0lunch/breakoveragesCompleteda premiuminvestigationTook40callsAHT under9 minutesby end ofshiftEducatedan agenton theBETHandleda SIPPcallHandleda SPPcall

Team Ruffin Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
N
3
I
4
O
5
I
6
G
7
N
8
O
9
N
10
N
11
O
12
O
13
B
14
I
15
I
16
B
17
B
18
I
19
O
20
G
21
B
22
B
23
G
24
G
  1. G-Connect to strategy in huddle
  2. N-Processed a refund request (VR, VA, etc)
  3. I-Empathized with a customer
  4. O-Engaged in huddle conversation
  5. I-Provided an exact date for SLA
  6. G-AHT under 9 minutes at 4pm
  7. N-Took 25 calls
  8. O-Identified a problem
  9. N-Identified a problem
  10. N-ACW under 1 minute at 12pm
  11. O-Sent a secure document to agent
  12. O-Took care of a customer with the last name Smith
  13. B-Flagged an article
  14. I-ACW under 30 seconds by end of shift
  15. I-Referred an agent to chat
  16. B-AHT under 8:55 at 2pm
  17. B-Gave an answer confidently
  18. I-0 lunch/break overages
  19. O-Completed a premium investigation
  20. G-Took 40 calls
  21. B-AHT under 9 minutes by end of shift
  22. B-Educated an agent on the BET
  23. G-Handled a SIPP call
  24. G-Handled a SPP call