Took25callsEngaged inhuddleconversationAHTunder 9minutes at4pmProvidedan exactdate forSLACompleteda premiuminvestigationEducatedan agenton theBETGave ananswerconfidentlyIdentifiedaproblem0lunch/breakoveragesEmpathizedwith acustomerHandleda SPPcallConnecttostrategy inhuddleTook care ofa customerwith the lastname SmithACW under30 secondsby end ofshiftFlaggedanarticleSent asecuredocumentto agentAHT under9 minutesby end ofshiftHandleda SIPPcallProcessed arefundrequest (VR,VA, etc)Took40callsACWunder 1minute at12pmReferredan agentto chatAHTunder8:55 at2pmIdentifiedaproblemTook25callsEngaged inhuddleconversationAHTunder 9minutes at4pmProvidedan exactdate forSLACompleteda premiuminvestigationEducatedan agenton theBETGave ananswerconfidentlyIdentifiedaproblem0lunch/breakoveragesEmpathizedwith acustomerHandleda SPPcallConnecttostrategy inhuddleTook care ofa customerwith the lastname SmithACW under30 secondsby end ofshiftFlaggedanarticleSent asecuredocumentto agentAHT under9 minutesby end ofshiftHandleda SIPPcallProcessed arefundrequest (VR,VA, etc)Took40callsACWunder 1minute at12pmReferredan agentto chatAHTunder8:55 at2pmIdentifiedaproblem

Team Ruffin Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
O
3
G
4
I
5
O
6
B
7
B
8
O
9
I
10
I
11
G
12
G
13
O
14
I
15
B
16
O
17
B
18
G
19
N
20
G
21
N
22
I
23
B
24
N
  1. N-Took 25 calls
  2. O-Engaged in huddle conversation
  3. G-AHT under 9 minutes at 4pm
  4. I-Provided an exact date for SLA
  5. O-Completed a premium investigation
  6. B-Educated an agent on the BET
  7. B-Gave an answer confidently
  8. O-Identified a problem
  9. I-0 lunch/break overages
  10. I-Empathized with a customer
  11. G-Handled a SPP call
  12. G-Connect to strategy in huddle
  13. O-Took care of a customer with the last name Smith
  14. I-ACW under 30 seconds by end of shift
  15. B-Flagged an article
  16. O-Sent a secure document to agent
  17. B-AHT under 9 minutes by end of shift
  18. G-Handled a SIPP call
  19. N-Processed a refund request (VR, VA, etc)
  20. G-Took 40 calls
  21. N-ACW under 1 minute at 12pm
  22. I-Referred an agent to chat
  23. B-AHT under 8:55 at 2pm
  24. N-Identified a problem