Empathizedwith acustomerHandleda SIPPcallEngaged inhuddleconversationTook40callsAHTunder8:55 at2pmGave ananswerconfidentlyIdentifiedaproblemProvidedan exactdate forSLAEducatedan agenton theBETTook25callsHandleda SPPcallACWunder 1minute at12pmSent asecuredocumentto agent0lunch/breakoveragesFlaggedanarticleProcessed arefundrequest (VR,VA, etc)IdentifiedaproblemReferredan agentto chatAHTunder 9minutes at4pmCompleteda premiuminvestigationACW under30 secondsby end ofshiftConnecttostrategy inhuddleAHT under9 minutesby end ofshiftTook care ofa customerwith the lastname SmithEmpathizedwith acustomerHandleda SIPPcallEngaged inhuddleconversationTook40callsAHTunder8:55 at2pmGave ananswerconfidentlyIdentifiedaproblemProvidedan exactdate forSLAEducatedan agenton theBETTook25callsHandleda SPPcallACWunder 1minute at12pmSent asecuredocumentto agent0lunch/breakoveragesFlaggedanarticleProcessed arefundrequest (VR,VA, etc)IdentifiedaproblemReferredan agentto chatAHTunder 9minutes at4pmCompleteda premiuminvestigationACW under30 secondsby end ofshiftConnecttostrategy inhuddleAHT under9 minutesby end ofshiftTook care ofa customerwith the lastname Smith

Team Ruffin Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
G
3
O
4
G
5
B
6
B
7
O
8
I
9
B
10
N
11
G
12
N
13
O
14
I
15
B
16
N
17
N
18
I
19
G
20
O
21
I
22
G
23
B
24
O
  1. I-Empathized with a customer
  2. G-Handled a SIPP call
  3. O-Engaged in huddle conversation
  4. G-Took 40 calls
  5. B-AHT under 8:55 at 2pm
  6. B-Gave an answer confidently
  7. O-Identified a problem
  8. I-Provided an exact date for SLA
  9. B-Educated an agent on the BET
  10. N-Took 25 calls
  11. G-Handled a SPP call
  12. N-ACW under 1 minute at 12pm
  13. O-Sent a secure document to agent
  14. I-0 lunch/break overages
  15. B-Flagged an article
  16. N-Processed a refund request (VR, VA, etc)
  17. N-Identified a problem
  18. I-Referred an agent to chat
  19. G-AHT under 9 minutes at 4pm
  20. O-Completed a premium investigation
  21. I-ACW under 30 seconds by end of shift
  22. G-Connect to strategy in huddle
  23. B-AHT under 9 minutes by end of shift
  24. O-Took care of a customer with the last name Smith