Empathizedwith acustomerTook40callsConnecttostrategy inhuddleProcessed arefundrequest (VR,VA, etc)Handleda SPPcallAHTunder 9minutes at4pm0lunch/breakoveragesACWunder 1minute at12pmCompleteda premiuminvestigationAHT under9 minutesby end ofshiftFlaggedanarticleAHTunder8:55 at2pmIdentifiedaproblemTook care ofa customerwith the lastname SmithProvidedan exactdate forSLAEngaged inhuddleconversationSent asecuredocumentto agentACW under30 secondsby end ofshiftIdentifiedaproblemReferredan agentto chatHandleda SIPPcallGave ananswerconfidentlyTook25callsEducatedan agenton theBETEmpathizedwith acustomerTook40callsConnecttostrategy inhuddleProcessed arefundrequest (VR,VA, etc)Handleda SPPcallAHTunder 9minutes at4pm0lunch/breakoveragesACWunder 1minute at12pmCompleteda premiuminvestigationAHT under9 minutesby end ofshiftFlaggedanarticleAHTunder8:55 at2pmIdentifiedaproblemTook care ofa customerwith the lastname SmithProvidedan exactdate forSLAEngaged inhuddleconversationSent asecuredocumentto agentACW under30 secondsby end ofshiftIdentifiedaproblemReferredan agentto chatHandleda SIPPcallGave ananswerconfidentlyTook25callsEducatedan agenton theBET

Team Ruffin Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
G
3
G
4
N
5
G
6
G
7
I
8
N
9
O
10
B
11
B
12
B
13
O
14
O
15
I
16
O
17
O
18
I
19
N
20
I
21
G
22
B
23
N
24
B
  1. I-Empathized with a customer
  2. G-Took 40 calls
  3. G-Connect to strategy in huddle
  4. N-Processed a refund request (VR, VA, etc)
  5. G-Handled a SPP call
  6. G-AHT under 9 minutes at 4pm
  7. I-0 lunch/break overages
  8. N-ACW under 1 minute at 12pm
  9. O-Completed a premium investigation
  10. B-AHT under 9 minutes by end of shift
  11. B-Flagged an article
  12. B-AHT under 8:55 at 2pm
  13. O-Identified a problem
  14. O-Took care of a customer with the last name Smith
  15. I-Provided an exact date for SLA
  16. O-Engaged in huddle conversation
  17. O-Sent a secure document to agent
  18. I-ACW under 30 seconds by end of shift
  19. N-Identified a problem
  20. I-Referred an agent to chat
  21. G-Handled a SIPP call
  22. B-Gave an answer confidently
  23. N-Took 25 calls
  24. B-Educated an agent on the BET