Connecttostrategy inhuddleGave ananswerconfidentlyTook25callsProcessed arefundrequest (VR,VA, etc)Providedan exactdate forSLA0lunch/breakoveragesEducatedan agenton theBETTook40callsIdentifiedaproblemEmpathizedwith acustomerFlaggedanarticleEngaged inhuddleconversationAHTunder8:55 at2pmACWunder 1minute at12pmSent asecuredocumentto agentHandleda SPPcallAHTunder 9minutes at4pmCompleteda premiuminvestigationTook care ofa customerwith the lastname SmithReferredan agentto chatACW under30 secondsby end ofshiftAHT under9 minutesby end ofshiftIdentifiedaproblemHandleda SIPPcallConnecttostrategy inhuddleGave ananswerconfidentlyTook25callsProcessed arefundrequest (VR,VA, etc)Providedan exactdate forSLA0lunch/breakoveragesEducatedan agenton theBETTook40callsIdentifiedaproblemEmpathizedwith acustomerFlaggedanarticleEngaged inhuddleconversationAHTunder8:55 at2pmACWunder 1minute at12pmSent asecuredocumentto agentHandleda SPPcallAHTunder 9minutes at4pmCompleteda premiuminvestigationTook care ofa customerwith the lastname SmithReferredan agentto chatACW under30 secondsby end ofshiftAHT under9 minutesby end ofshiftIdentifiedaproblemHandleda SIPPcall

Team Ruffin Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
B
3
N
4
N
5
I
6
I
7
B
8
G
9
O
10
I
11
B
12
O
13
B
14
N
15
O
16
G
17
G
18
O
19
O
20
I
21
I
22
B
23
N
24
G
  1. G-Connect to strategy in huddle
  2. B-Gave an answer confidently
  3. N-Took 25 calls
  4. N-Processed a refund request (VR, VA, etc)
  5. I-Provided an exact date for SLA
  6. I-0 lunch/break overages
  7. B-Educated an agent on the BET
  8. G-Took 40 calls
  9. O-Identified a problem
  10. I-Empathized with a customer
  11. B-Flagged an article
  12. O-Engaged in huddle conversation
  13. B-AHT under 8:55 at 2pm
  14. N-ACW under 1 minute at 12pm
  15. O-Sent a secure document to agent
  16. G-Handled a SPP call
  17. G-AHT under 9 minutes at 4pm
  18. O-Completed a premium investigation
  19. O-Took care of a customer with the last name Smith
  20. I-Referred an agent to chat
  21. I-ACW under 30 seconds by end of shift
  22. B-AHT under 9 minutes by end of shift
  23. N-Identified a problem
  24. G-Handled a SIPP call