Handleda SIPPcallProvidedan exactdate forSLAHandleda SPPcallFlaggedanarticleAHT under9 minutesby end ofshiftEducatedan agenton theBETEmpathizedwith acustomerConnecttostrategy inhuddleGave ananswerconfidentlySent asecuredocumentto agentTook40callsAHTunder8:55 at2pmIdentifiedaproblemACWunder 1minute at12pmACW under30 secondsby end ofshift0lunch/breakoveragesIdentifiedaproblemTook25callsReferredan agentto chatCompleteda premiuminvestigationProcessed arefundrequest (VR,VA, etc)Took care ofa customerwith the lastname SmithAHTunder 9minutes at4pmEngaged inhuddleconversationHandleda SIPPcallProvidedan exactdate forSLAHandleda SPPcallFlaggedanarticleAHT under9 minutesby end ofshiftEducatedan agenton theBETEmpathizedwith acustomerConnecttostrategy inhuddleGave ananswerconfidentlySent asecuredocumentto agentTook40callsAHTunder8:55 at2pmIdentifiedaproblemACWunder 1minute at12pmACW under30 secondsby end ofshift0lunch/breakoveragesIdentifiedaproblemTook25callsReferredan agentto chatCompleteda premiuminvestigationProcessed arefundrequest (VR,VA, etc)Took care ofa customerwith the lastname SmithAHTunder 9minutes at4pmEngaged inhuddleconversation

Team Ruffin Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
I
3
G
4
B
5
B
6
B
7
I
8
G
9
B
10
O
11
G
12
B
13
N
14
N
15
I
16
I
17
O
18
N
19
I
20
O
21
N
22
O
23
G
24
O
  1. G-Handled a SIPP call
  2. I-Provided an exact date for SLA
  3. G-Handled a SPP call
  4. B-Flagged an article
  5. B-AHT under 9 minutes by end of shift
  6. B-Educated an agent on the BET
  7. I-Empathized with a customer
  8. G-Connect to strategy in huddle
  9. B-Gave an answer confidently
  10. O-Sent a secure document to agent
  11. G-Took 40 calls
  12. B-AHT under 8:55 at 2pm
  13. N-Identified a problem
  14. N-ACW under 1 minute at 12pm
  15. I-ACW under 30 seconds by end of shift
  16. I-0 lunch/break overages
  17. O-Identified a problem
  18. N-Took 25 calls
  19. I-Referred an agent to chat
  20. O-Completed a premium investigation
  21. N-Processed a refund request (VR, VA, etc)
  22. O-Took care of a customer with the last name Smith
  23. G-AHT under 9 minutes at 4pm
  24. O-Engaged in huddle conversation