(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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G-Handled a SIPP call
I-Provided an exact date for SLA
G-Handled a SPP call
B-Flagged an article
B-AHT under 9 minutes by end of shift
B-Educated an agent on the BET
I-Empathized with a customer
G-Connect to strategy in huddle
B-Gave an answer confidently
O-Sent a secure document to agent
G-Took 40 calls
B-AHT under 8:55 at 2pm
N-Identified a problem
N-ACW under 1 minute at 12pm
I-ACW under 30 seconds by end of shift
I-0 lunch/break overages
O-Identified a problem
N-Took 25 calls
I-Referred an agent to chat
O-Completed a premium investigation
N-Processed a refund request (VR, VA, etc)
O-Took care of a customer with the last name Smith