Handleda SIPPcallSent asecuredocumentto agentEducatedan agenton theBET0lunch/breakoveragesAHT under9 minutesby end ofshiftFlaggedanarticleCompleteda premiuminvestigationProcessed arefundrequest (VR,VA, etc)Providedan exactdate forSLAReferredan agentto chatACW under30 secondsby end ofshiftConnecttostrategy inhuddleGave ananswerconfidentlyEngaged inhuddleconversationEmpathizedwith acustomerIdentifiedaproblemTook25callsAHTunder8:55 at2pmHandleda SPPcallTook40callsAHTunder 9minutes at4pmACWunder 1minute at12pmIdentifiedaproblemTook care ofa customerwith the lastname SmithHandleda SIPPcallSent asecuredocumentto agentEducatedan agenton theBET0lunch/breakoveragesAHT under9 minutesby end ofshiftFlaggedanarticleCompleteda premiuminvestigationProcessed arefundrequest (VR,VA, etc)Providedan exactdate forSLAReferredan agentto chatACW under30 secondsby end ofshiftConnecttostrategy inhuddleGave ananswerconfidentlyEngaged inhuddleconversationEmpathizedwith acustomerIdentifiedaproblemTook25callsAHTunder8:55 at2pmHandleda SPPcallTook40callsAHTunder 9minutes at4pmACWunder 1minute at12pmIdentifiedaproblemTook care ofa customerwith the lastname Smith

Team Ruffin Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
O
3
B
4
I
5
B
6
B
7
O
8
N
9
I
10
I
11
I
12
G
13
B
14
O
15
I
16
N
17
N
18
B
19
G
20
G
21
G
22
N
23
O
24
O
  1. G-Handled a SIPP call
  2. O-Sent a secure document to agent
  3. B-Educated an agent on the BET
  4. I-0 lunch/break overages
  5. B-AHT under 9 minutes by end of shift
  6. B-Flagged an article
  7. O-Completed a premium investigation
  8. N-Processed a refund request (VR, VA, etc)
  9. I-Provided an exact date for SLA
  10. I-Referred an agent to chat
  11. I-ACW under 30 seconds by end of shift
  12. G-Connect to strategy in huddle
  13. B-Gave an answer confidently
  14. O-Engaged in huddle conversation
  15. I-Empathized with a customer
  16. N-Identified a problem
  17. N-Took 25 calls
  18. B-AHT under 8:55 at 2pm
  19. G-Handled a SPP call
  20. G-Took 40 calls
  21. G-AHT under 9 minutes at 4pm
  22. N-ACW under 1 minute at 12pm
  23. O-Identified a problem
  24. O-Took care of a customer with the last name Smith