Sent asecuredocumentto agentFlaggedanarticle0lunch/breakoveragesReferredan agentto chatAHT under9 minutesby end ofshiftCompleteda premiuminvestigationAHTunder8:55 at2pmTook25callsIdentifiedaproblemACWunder 1minute at12pmEngaged inhuddleconversationConnecttostrategy inhuddleTook40callsACW under30 secondsby end ofshiftProvidedan exactdate forSLAEmpathizedwith acustomerProcessed arefundrequest (VR,VA, etc)Handleda SPPcallTook care ofa customerwith the lastname SmithIdentifiedaproblemAHTunder 9minutes at4pmHandleda SIPPcallGave ananswerconfidentlyEducatedan agenton theBETSent asecuredocumentto agentFlaggedanarticle0lunch/breakoveragesReferredan agentto chatAHT under9 minutesby end ofshiftCompleteda premiuminvestigationAHTunder8:55 at2pmTook25callsIdentifiedaproblemACWunder 1minute at12pmEngaged inhuddleconversationConnecttostrategy inhuddleTook40callsACW under30 secondsby end ofshiftProvidedan exactdate forSLAEmpathizedwith acustomerProcessed arefundrequest (VR,VA, etc)Handleda SPPcallTook care ofa customerwith the lastname SmithIdentifiedaproblemAHTunder 9minutes at4pmHandleda SIPPcallGave ananswerconfidentlyEducatedan agenton theBET

Team Ruffin Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
B
3
I
4
I
5
B
6
O
7
B
8
N
9
O
10
N
11
O
12
G
13
G
14
I
15
I
16
I
17
N
18
G
19
O
20
N
21
G
22
G
23
B
24
B
  1. O-Sent a secure document to agent
  2. B-Flagged an article
  3. I-0 lunch/break overages
  4. I-Referred an agent to chat
  5. B-AHT under 9 minutes by end of shift
  6. O-Completed a premium investigation
  7. B-AHT under 8:55 at 2pm
  8. N-Took 25 calls
  9. O-Identified a problem
  10. N-ACW under 1 minute at 12pm
  11. O-Engaged in huddle conversation
  12. G-Connect to strategy in huddle
  13. G-Took 40 calls
  14. I-ACW under 30 seconds by end of shift
  15. I-Provided an exact date for SLA
  16. I-Empathized with a customer
  17. N-Processed a refund request (VR, VA, etc)
  18. G-Handled a SPP call
  19. O-Took care of a customer with the last name Smith
  20. N-Identified a problem
  21. G-AHT under 9 minutes at 4pm
  22. G-Handled a SIPP call
  23. B-Gave an answer confidently
  24. B-Educated an agent on the BET