Handleda SIPPcallProcessed arefundrequest (VR,VA, etc)AHTunder 9minutes at4pmSent asecuredocumentto agentIdentifiedaproblemReferredan agentto chatTook40callsAHTunder8:55 at2pm0lunch/breakoveragesHandleda SPPcallTook25callsEmpathizedwith acustomerTook care ofa customerwith the lastname SmithIdentifiedaproblemProvidedan exactdate forSLAFlaggedanarticleCompleteda premiuminvestigationAHT under9 minutesby end ofshiftACW under30 secondsby end ofshiftEngaged inhuddleconversationConnecttostrategy inhuddleACWunder 1minute at12pmEducatedan agenton theBETGave ananswerconfidentlyHandleda SIPPcallProcessed arefundrequest (VR,VA, etc)AHTunder 9minutes at4pmSent asecuredocumentto agentIdentifiedaproblemReferredan agentto chatTook40callsAHTunder8:55 at2pm0lunch/breakoveragesHandleda SPPcallTook25callsEmpathizedwith acustomerTook care ofa customerwith the lastname SmithIdentifiedaproblemProvidedan exactdate forSLAFlaggedanarticleCompleteda premiuminvestigationAHT under9 minutesby end ofshiftACW under30 secondsby end ofshiftEngaged inhuddleconversationConnecttostrategy inhuddleACWunder 1minute at12pmEducatedan agenton theBETGave ananswerconfidently

Team Ruffin Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
N
3
G
4
O
5
N
6
I
7
G
8
B
9
I
10
G
11
N
12
I
13
O
14
O
15
I
16
B
17
O
18
B
19
I
20
O
21
G
22
N
23
B
24
B
  1. G-Handled a SIPP call
  2. N-Processed a refund request (VR, VA, etc)
  3. G-AHT under 9 minutes at 4pm
  4. O-Sent a secure document to agent
  5. N-Identified a problem
  6. I-Referred an agent to chat
  7. G-Took 40 calls
  8. B-AHT under 8:55 at 2pm
  9. I-0 lunch/break overages
  10. G-Handled a SPP call
  11. N-Took 25 calls
  12. I-Empathized with a customer
  13. O-Took care of a customer with the last name Smith
  14. O-Identified a problem
  15. I-Provided an exact date for SLA
  16. B-Flagged an article
  17. O-Completed a premium investigation
  18. B-AHT under 9 minutes by end of shift
  19. I-ACW under 30 seconds by end of shift
  20. O-Engaged in huddle conversation
  21. G-Connect to strategy in huddle
  22. N-ACW under 1 minute at 12pm
  23. B-Educated an agent on the BET
  24. B-Gave an answer confidently