Team Ruffin Bingo

Team Ruffin Bingo Card

This bingo card has a free space and 24 words: AHT under 8:55 at 2pm, Empathized with a customer, ACW under 1 minute at 12pm, Took 40 calls, Took care of a customer with the last name Smith, Educated an agent on the BET, 0 lunch/break overages, Took 25 calls, Handled a SIPP call, Sent a secure document to agent, Flagged an article, ACW under 30 seconds by end of shift, AHT under 9 minutes at 4pm, Identified a problem, AHT under 9 minutes by end of shift, Referred an agent to chat, Processed a refund request (VR, VA, etc), Handled a SPP call, Completed a premium investigation, Gave an answer confidently, Provided an exact date for SLA, Identified a problem, Connect to strategy in huddle and Engaged in huddle conversation.

⚠ This card has duplicate items: Identified a problem (2)

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